Qualtrics Unclaimed

Drive customer and employee satisfaction with the leading all-in-one experience management platform.

Transform customer experiences with insights and guidance to enhance loyalty and satisfaction.

Enhance employee engagement and retention through AI-driven insights and automated feedback mechanisms.

Leverage AI and advanced research tools to enhance product success and market strategies.

Capabilities to collect omnichannel customer feedback, analyze sentiment and journey data, and deliver prioritized actions to improve loyalty, satisfaction, and revenue.

Tools that capture and analyze website and app behavior, unsolicited feedback, and session signals to identify digital journey friction and optimize conversion and retention.

Features for scoring interactions, AI-driven agent coaching, and real-time recommendations to improve frontline performance, reduce risk, and increase customer satisfaction.

Continuous listening, pulse and lifecycle surveys, 360 feedback, and retention analytics that drive engagement, development, and reduced attrition.

Capabilities for strategic, brand, product and UX research including AI-assisted research workflows to validate concepts, segment customers, and inform go-to-market decisions.

Unified experience data management that ingests surveys, behavioral and unstructured data to provide a 360-degree view and enable cross-channel analytics and activation.

XM Platform

Qualtrics XM Platform is an all-in-one experience management platform that unifies customer, employee, strategy, and digital experience data. It enables AI-powered insights, cross-channel data collection, and guided actions to improve loyalty, satisfaction, and business performance.

• Facilitates Data-Driven Decisions
  Leverage advanced AI analytics to transform complex data into actionable strategies that enhance user satisfaction.
• Achieve Holistic Insights
  Integrates feedback from various channels for comprehensive analysis and better strategic decisions.
• Enables Immediate Responses
  Experience Agents help organizations act swiftly and appropriately to customer signals, improving overall service quality.
• Provides Comprehensive Insights
  Integrating data across multiple channels allows for better-informed strategies and enhanced decision-making.
• Enhance Service Quality
  Enables consistent quality monitoring and improvement across customer interactions.
• Enhances Feedback Quality
  By customizing follow-up questions, the platform retrieves more meaningful insights, helping organizations address specific pain points.
• Improves Operational Efficiency
  Real-time insights empower teams to resolve issues faster and make proactive adjustments to improve customer experiences.

XM for Customer Experience

XM for Customer Experience provides end-to-end CX software with omnichannel data, AI-powered insights, and actionable guidance to improve loyalty, satisfaction, and revenue.

• Enhance Frontline Performance
  Provides frontline teams with AI-driven insights and tailored actions to boost service quality and performance.
• Drive Real-Time Decisions
  Collect and analyze customer feedback in real-time, enabling organizations to adapt quickly to changing needs.
• Tailor Store Experiences
  Utilizes location-specific feedback to optimize the customer journey at individual sites.
• Manage Brand Perception
  Helps organizations address customer feedback effectively, improving public perception and trust.
• Identify Experience Gaps
  Gain insights into customer interactions across digital platforms to improve overall experience.
• Capture Customer Insights
  Analyzes user feedback to identify improvement areas in digital interfaces that enhance user experience.

XM for Employee Experience

XM for Employee Experience is an end-to-end EX software suite designed to build engaged, high-performing teams and improve retention with AI-powered insights.

• Comprehensive Engagement Metrics
  Offers extensive metrics that empower organizations to understand and enhance employee experience comprehensively.
• Informs Retention Strategies through Analytics
  Analyzes employee data to clarify why employees leave, enabling informed decisions about retention strategies.
• Provides Actionable Next Steps for Leaders
  Equips leaders with guided feedback and tailored action plans to foster team development and drive engagement.
• Captures Real-Time Employee Insights
  Ensures organizations stay connected with employee sentiments by utilizing diverse listening channels for actionable feedback.
• Quickly Assesses Employee Sentiments
  Utilizes rapid survey methodologies to harvest insights on employee perceptions, ensuring timely responses to sentiments.
• Supports Development Through Comprehensive Surveys
  Utilize comprehensive surveys to gather detailed feedback from multiple stakeholders, facilitating a holistic view of employee performance.
• Streamlines Onboarding and Exit Processes
  Facilitates smooth transitions for employees through automated feedback mechanisms and lifecycle management, promoting engagement from the start.
• Facilitates Tailored Feedback Collection
  Allows organizations to craft personalized surveys that yield insights reflective of unique employee experiences.
• Improves Hiring Funnel Visibility
  Provides insights into each stage of the hiring process, enabling organizations to address barriers and enhance candidate experience.

XM for Strategy & Research

XM for Strategy & Research provides AI-powered methods for strategic market research, product research, UX, brand research, and more to accelerate growth.

• Drive Market Success
  Utilize advanced analytics to foresee market trends and tailor strategies to consumer needs effectively.
• Streamline Research Tasks
  Utilize AI to automate routine research processes, allowing experts to focus on strategic decisions.
• Optimize Product Strategy
  Leverage insights throughout the product lifecycle to align with customer demands and improve pricing strategies.
• Enhance Brand Messaging
  Continuously monitor and optimize messaging through effective ad testing and brand health tracking.
• Improve User Experience
  Focus on identifying and resolving usability challenges to boost user satisfaction and retention.