ProProfs Help Desk

Improve customer support efficiency with automated ticket management and collaboration features.

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Enhance customer support with a centralized knowledge hub that enables self-service and efficient problem resolution.

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Easily create and distribute surveys to gather customer feedback effectively.

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Enhance teamwork and efficiency through seamless project management and collaboration.

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Streamline customer support by converting emails into trackable tickets and enhancing team collaboration.

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Enhances customer support through an integrated platform offering various tools for help desks, live chat, and more.

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Ticketing and multi-channel inbox capabilities to manage, prioritize, and resolve customer inquiries across chat, email, and social channels with AI-assisted routing, advanced filtering, and workflow automation.

Products: ProProfs Help Desk, Email Ticketing, ProProfs.com

Portals, knowledge bases and automated workflows that enable customers and employees to resolve common requests independently and reduce ticket volume.

Products: Knowledge Base, ProProfs Help Desk, ProProfs.com

Real-time chat, chat-to-ticket conversion, co-browsing, and visitor monitoring to enable synchronous customer conversations and capture support opportunities.

Products: ProProfs Help Desk, ProProfs.com

Surveys, customer portal and engagement workflows that collect feedback, drive product improvements and centralize customer collaboration.

Products: Survey Maker, Email Ticketing, ProProfs Help Desk

Automation and intelligent routing that pre-solves tickets, automates routine responses, and provides real-time agent assistance to increase resolution speed and reduce manual work.

Products: ProProfs Help Desk, Knowledge Base, ProProfs.com

ProProfs Help Desk

ProProfs Help Desk is an AI-powered, all-in-one help desk platform that centralizes multi-channel customer support, automates ticket routing and responses, trains AI on your data, and provides analytics to improve agent efficiency and customer satisfaction. It connects emails, live chat, knowledge base, and surveys into a single dashboard, supports internal collaboration with shared inboxes and private notes, and offers round-robin ticket assignment and automated workflows.

Pricing not published

• Enhance AI Performance
  Utilize historical data to refine AI responses, ensuring more accurate and helpful interactions.
• Streamline Workflow
  Enhance efficiency by automating ticket distribution, ensuring even workload among agents.
• Prevent Missed Queries
  Unify all support requests in one place to enhance response time and efficiency.
• Streamlines Support Operations
  By converting chat discussions directly into tickets, teams can efficiently manage inquiries and follow up quickly, ensuring no customer query is overlooked.
• Ensures Prompt Follow-up
  By creating tickets from chats, businesses can efficiently track and manage support requests that require further attention.
• Unlock Actionable Insights
  Generate reports to identify trends, improve efficiencies, and enhance customer experience based on data analysis.
• Focus on Critical Issues
  Ensure that high-priority tickets are addressed promptly to enhance customer satisfaction.
• Foster Team Collaboration
  Encourage teamwork by allowing agents to share notes and insights on tickets clearly.
• Resolve Issues On The Go
  Provide instant support anytime, anywhere, ensuring agents remain connected and responsive.
• Provides Immediate Assistance
  This feature fosters direct interaction with customers, ensuring that their questions are answered promptly and effectively.
• Refine Customer Interactions
  Improve communication quality with AI-assisted rewrites to enhance clarity and effectiveness.
• Speed Up Response Times
  Increase agent productivity with real-time suggestions that align with customer queries.
• Automate Routine Tasks
  Free up human agents to focus on complex queries while AI manages standard issues efficiently.
• Enhance Operational Workflow
  Connect ProProfs Help Desk with your favorite software for a more efficient and streamlined approach.
• Enhances Customer Support
  This feature allows agents to see the customer's screen, facilitating better assistance and more effective problem resolution.
• Identifies Engagement Opportunities
  This feature helps teams understand visitor behavior, enabling proactive outreach and improved customer interaction.
• Reduces Response Time
  This automation allows for faster handling of routine inquiries, allowing human agents to focus on complex issues.
• Simplify Ticket Reviews
  Enable agents to quickly understand ticket context and history for informed responses.
• Maintain Brand Consistency
  Ensure customer communication aligns with branding for a cohesive experience.
• Gathers Essential Information
  By collecting user information upfront, teams can tailor their responses and enhance the overall customer experience during chats.

Knowledge Base

Knowledge Base provides a self-service content hub for customers and agents, with options for private and public knowledge bases, templates, and analytics to support efficient, scalable knowledge management and integrated help desk workflows.

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• Flexible Access Control
  Allows organizations to create targeted content for different audiences, ensuring relevant information is available to each user group.
• Empowers Users with Instant Access
  Enables customers to find answers independently, minimizing support queries and improving user satisfaction.
• Streamlines Article Development
  Leverages AI to assist users in crafting well-structured and informative content that addresses customer queries effectively.
• Unifies Support Processes
  Connects knowledge base resources directly within the help desk, allowing agents to access relevant information while handling tickets.
• Guides Content Optimization
  Tracks user interaction and article effectiveness to inform updates and enhance overall knowledge base performance.
• Accelerates Content Publishing
  Facilitates the rapid development of knowledge articles, ensuring timely information dissemination.
• Enhances Article Relevance
  Facilitates adjustments based on user input, ensuring that the knowledge base remains useful and accurate.

Survey Maker

Survey Maker enables design and deployment of customer surveys, including CSAT and NPS, with templates and automated distribution, integrated with ProProfs Help Desk for closed-loop feedback.

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• Streamline Feedback Collection
  Easily design surveys tailored to your brand, publish them, and collect feedback effortlessly, enhancing engagement with customers.
• Complete Customer Feedback Cycle
  Link survey responses to support tickets to create a closed-loop feedback system, ensuring continuous improvement in service quality.
• Gauge Customer Sentiment
  Utilize CSAT surveys to collect valuable insights into customer satisfaction immediately following interactions, helping improve service quality.
• Assess Customer Loyalty
  Implement NPS surveys to understand customer loyalty levels and identify promoters or detractors to strengthen customer relationships.
• Saves Time On Survey Management
  Automatically distributes surveys and follows up with reminders, ensuring higher response rates without manual intervention.
• Quick Start with Pre-built Templates
  Benefit from a variety of professional survey templates that expedite the survey creation process without sacrificing quality.

Project Management

Project Management helps teams organize work, convert support tickets into tasks, and collaborate across departments with progress tracking and cross-functional visibility.

Pricing not published

• Transforms Requests Into Action
  Enables teams to address customer issues by creating specific tasks from tickets.
• Facilitates Team Work
  Enhances communication and cooperation among different teams to achieve project goals.
• Ensures Timely Delivery
  Provides visibility into progress to help teams meet deadlines effectively.
• Organizes Multiple Projects
  Keeps various projects in one place to streamline effort and resource allocation.
• Streamlines Work Processes
  Optimizes team workload management by assigning tasks to the right individuals.
• Keeps Teams Informed
  Ensures all team members are up-to-date with the latest project developments.

Email Ticketing

Email Ticketing System converts customer emails into trackable tickets, provides a shared inbox for team collaboration, and automates routing, alerts, and performance analytics.

Pricing not published

• Convert Emails Into Tickets
  This feature ensures no inquiry is missed by transforming every incoming email into a trackable support ticket.
• Centralize Communications
  It allows multiple agents to manage customer emails from one central location, improving collaboration.
• Automate Ticket Assignment
  Enhances efficiency by automatically routing tickets to the right agents and notifying them.
• Measure Customer Satisfaction
  Collect feedback from customers to continually improve service quality.
• Monitor Agent Performance
  Analyzes key performance indicators to enhance the overall support process.
• Discuss Tickets Internally
  Allows teams to resolve complex issues by communicating directly within ticket threads.
• Decrease Ticket Volume
  Empowers users to find answers themselves, lowering support requests.

ProProfs.com

ProProfs.com is the parent platform that hosts the ProProfs product family, including Help Desk, Live Chat, Knowledge Base, Survey Maker, and Project Management, offering a unified experience across the ProProfs suite.

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• Enable Streamlined Workflows
  Integrating multiple ProProfs applications facilitates a cohesive user experience, ensuring that data flows smoothly across different tools.
• Automate Ticket Handling
  The AI-powered help desk resolves routine tickets automatically, allowing operators to focus on more complex inquiries and significantly improving response times.
• Engage Customers Instantly
  Live chat features facilitate immediate customer support, significantly improving customer satisfaction through rapid responses.
• Access Multiple Tools
  Users can leverage a comprehensive suite of products for a full range of customer support solutions, all within a single platform.
• Centralize Customer Interactions
  This feature helps teams manage and respond to customer inquiries effectively across various platforms, enhancing engagement and resolving issues faster.
• Accelerate Setup
  Available templates and dedicated onboarding resources help users quickly adapt to the platform, ensuring a faster transition.
• Gain Insights on Performance
  The analytics and reporting feature provides valuable insights into performance, helping teams optimize their support strategies.
• Simplify Issue Management
  By breaking down complex issues into smaller child tickets, teams can manage workloads more effectively and enhance collaboration.