Propertyware

Manage leasing, property operations, accounting, payments, and reporting in one customizable platform that helps automate work and improve portfolio visibility.

Protects rental properties and tenants, simplifies insurance compliance, reduces administration, and can help property managers generate ancillary revenue.

Create a branded and accessible online presence that helps property managers attract qualified visitors, engage audiences, and convert prospects.

Helps property management teams learn Propertyware, build productivity, and access flexible training suited to their roles and schedules.

Configure Propertyware for your business and move existing property management data with expert guidance throughout implementation.

Propertyware Property Management Platform

Propertyware is an integrated, customizable property management platform for single-family rental property management companies, including large and multi-location businesses. It brings together leasing and marketing, tenant and owner portals, payments, maintenance, accounting, and reporting. Property managers can configure workflows, fields, dashboards, and reports, automate routine tasks, and exchange data with third-party systems through an open API. The platform supports lead tracking, tenant screening, property inspections, work orders, portfolio-level accounting and reporting, and integrated payment processing. Its Contact Center service provides live-agent support for leasing inquiries and maintenance requests, with guest card syncing, service request entry, dispatch, and reporting. Propertyware offers implementation assistance, training, and product support.

• Manage Property And Portfolio Finances
  Handle property management accounting, including receivables, payables, reconciliations, budgeting, fee collection, and financial reports.
• Build And Share Custom Reports
  Choose report data and detail, schedule recurring reports, and share results by email, real-time publishing, PDF, or Excel.
• Automate And Customize Workflows
  Adapt platform workflows and fields to company processes and automate recurring tasks, alerts, reports, and fees.
• Manage Maintenance From Request To Resolution
  Coordinate work orders, vendors, dispatch, time tracking, expenses, invoices, and recurring maintenance tasks in one workflow.
• Manage Listings And Leasing Online
  Bring marketing and leasing activities together, from rental websites and listing distribution to applications and prospect conversion.
• Connect Systems And Exchange Data
  Share data with third-party systems and reduce duplicate manual entry through two-way data connections.
• Handle And Dispatch Maintenance Requests
  Provide round-the-clock maintenance call coverage, route service requests into Propertyware, dispatch technicians, and track request volumes and response trends.
• Track Leads Through Lease Signing
  Follow prospect activity from initial inquiry to a signed lease, identify lead sources, and review results by property.
• Manage Multiple Locations
  Oversee regional operations and access broader portfolio reporting from a single platform.
• Collect And Process Flexible Payments
  Offer tenants electronic and cash payment options, process checks, post verified cash payments, validate payments, and manage owner and vendor payments with activity connected to platform accounting and portals.
• Give Tenants And Owners Online Access
  Let tenants and owners access relevant property information through portals, with real-time visibility and self-service capabilities.
• Answer And Qualify Leasing Inquiries
  Live agents handle leasing inquiries, qualify prospects, schedule visits, and sync guest card information into Propertyware, helping teams respond to prospects and review lead sources.
• Handle Calls, Emails And Chats
  Field calls, emails, and online chats for leasing and maintenance inquiries.
• Manage Property Inspections
  Organize property evaluations and capture and share inspection details, with the ability to create related work orders.
• Screen Rental Applicants
  Support applicant screening as part of leasing, with screening data and configurable criteria for applicants and guarantors.
• Protect Property Management Data
  Rely on the stated data-center measures, including redundancy, backup monitoring, and diagnostic systems, to support data protection.
• Sign And Store Documents
  Manage electronic document signing and keep signed files and document status information available within the platform.
• Get Guided Setup And Training
  Access implementation guidance, data migration assistance, training options, and product support to help teams configure and learn the platform.
• Message Tenants Owners And Vendors
  Communicate with tenants, owners, and vendors through real-time messages and retain messages for documentation.

Propertyware AssetProtect Insurance Program

AssetProtect is a turnkey tenant liability insurance program for rental properties. It provides property owners and managers with $100,000 in coverage for accidental tenant-caused damage, with a $0 deductible for standard claims, and includes $10,000 in personal belongings coverage for tenants. The program helps managers track tenant insurance compliance, reduce the work of collecting and verifying insurance certificates, and may generate ancillary revenue. It is designed to be easy to implement, affordable for tenants, and provided at no cost to owners.

• Protect Rental Assets From Accidental Damage
  Coverage for a range of accidental tenant-caused damage scenarios helps owners and managers address repair costs that might otherwise be paid from operating budgets.
• Avoid Deductibles On Standard Claims
  A $0 deductible for standard tenant-damage claims helps reduce out-of-pocket costs for covered losses.
• Track Tenant Insurance Compliance Automatically
  Automatic compliance tracking helps managers monitor tenant coverage, while straightforward enrollment and payment options make it easier for tenants to meet liability requirements.
• Reduce Insurance Certificate Administration
  Reducing the need to collect, verify, and manage renters insurance certificates can lessen administrative work for property managers.
• Generate Ancillary Revenue
  Property managers can use the program to generate ancillary revenue, averaging $36 per insured unit per year according to the provided product information.
• Implement Coverage Without Owner Cost
  The turnkey program is designed to be easy to implement and affordable for tenants, while the product information states it is provided at no cost to the owner.
• Protect Tenant Belongings
  Included personal belongings coverage provides tenants with protection for their possessions in the event of a loss.
• File Claims Online In Minutes
  Online filing lets property managers and tenants submit claims in less than five minutes.

Professional Websites

Propertyware provides modern rental property websites built from customizable templates. The sites are mobile-responsive, easy to navigate, and designed to meet ADA compliance guidelines. Property managers can choose themes and colors to match their brand, with prominent contact information to help prospects and owners get in touch. The websites work alongside SEO, SEM, and social media strategies to attract qualified traffic and increase engagement.

• Reach Visitors On Any Device
  Provide an easy-to-navigate website experience across desktop, tablet, and mobile devices.
• Convert Visitors And Increase Engagement
  Present a branded and easy-to-navigate website experience designed to help convert visitors and increase engagement.
• Meet Accessibility Guidelines
  Use website templates designed to meet ADA compliance guidelines.
• Match Your Brand
  Select a theme and colors that suit your brand, and customize website elements to create a consistent presence.
• Attract Qualified Traffic
  Use the website with SEO, SEM, and social media strategies to help attract qualified visitors to properties.
• Make Contact Easy
  Make contact information prominent to help prospective tenants and owners get in touch.
• Display Rental Listings
  Integrate Propertyware's listing widget with a Propertyware marketing website to present rental listings to visitors.

Propertyware training

Propertyware provides training and consulting to help property management teams learn the platform, build productivity, and use its capabilities. Options include Propertyware University courses, role-based learning paths, training webinars, live instruction, customized online or on-site training, and one-on-one consultations. Courses include step-by-step videos, quizzes, and quick-reference resources, with training available for different roles and responsibilities.

• Build Propertyware Skills At Your Own Pace
  Users can work through step-by-step courses when convenient, check their understanding with quizzes, and refer to quick-step sheets during daily tasks.
• Learn Skills Relevant To Each Role
  Role-based learning paths and coverage of organizational responsibilities help teams access training suited to their work.
• Access Training Live Or On Demand
  Users can take part in live online training or use shareable recordings when it suits their schedules.
• Choose Training That Fits Your Team
  Teams can select online, on-site, or one-on-one training options, with customized programs intended to address their specific needs.
• Check Learning And Track Results
  Quizzes let users check their learning, while tracked results provide a record of course outcomes.
• Explore Additional Learning Resources
  Users can access learning boosters, on-demand courses, Quick Steps, Open Mic sessions, and advanced certifications.
• Get Guidance On Setup And Integrations
  Consultants can review a team's infrastructure or integration needs and recommend next steps for using Propertyware.

Propertyware implementation services

Propertyware implementation services help residential property managers get started with the platform, guided by a dedicated implementation team. Each customer is paired with a personal Implementation Consultant who guides the process and works directly with the customer to configure the account to their needs. The team can migrate property, owner, tenant, and vendor data from other platforms, with an opportunity to audit the data for anomalies before transfer. For software not on the listed migration options, Propertyware can help tailor a transfer plan.

Category: Software Implementation Services

• Get Guided Through Implementation
  A dedicated consultant helps customers navigate implementation step by step as they get started with Propertyware.
• Configure Propertyware For Your Needs
  The implementation team helps set up the account to reflect each customer's needs.
• Move Existing Data Into Propertyware
  Transfer key property management records into a new Propertyware account to support a transition from current software.
• Review Data Before Transfer
  Reviewing data and identifying anomalies before migration helps customers examine their records ahead of the transfer.
• Plan Transfers For Other Applications
  Customers using an application outside the listed options can work with Propertyware on a tailored data transfer plan.