Prokeep

Helps distributor teams manage customer conversations, create and follow up on quotes, and coordinate orders and outreach from one workspace.

Helps distributors target customers with relevant SMS campaigns, re-engage dormant accounts, and turn proactive outreach into more orders.

Lets customers order and pay in one text thread, helping distributors streamline payments and get quotes paid faster.

Prokeep Order Engine

Prokeep Order Engine is a connected front-of-house platform for wholesale distributors that unifies customer communication, order processing, and branch and marketing outreach. It brings inbound requests into a shared workspace, uses AI and ERP connections to identify products, check inventory, and generate quotes, and helps teams follow up on quotes and reach customers proactively. Its AI agents draft replies, match products, and summarize conversation history for representatives to review. The platform also connects with commerce systems, including ERPs and contractor field service management systems, to support coordinated workflows and order updates.

• Manage Every Request In One Place
  Give teams a shared workspace for inbound customer conversations and orders across supported channels, so they can respond faster and keep requests from slipping through the cracks.
• Create Accurate Quotes In Seconds
  Turn requests in different formats into draft quotes with product, pricing, and inventory information from the ERP. Representatives can review and send quotes, reducing manual entry and helping them respond to more customers in less time.
• Connect Orders To Business Systems
  Keep order workflows connected to systems distributors and their customers already use, including ERP, contractor FSM, and OEM systems.
• Keep Customer Context Within Reach
  Make customer interactions and order history available to the team in one place, so representatives can continue conversations with context even when colleagues or locations change.
• Follow Up On Quotes That Need Attention
  Help representatives focus on pending quotes that need follow-up and contact customers with a prepared message, keeping opportunities from going quiet.
• Reach Customers With Timely Offers
  Help teams re-engage dormant accounts and drive orders from key customers with audience segments, campaigns, templates, and personalized follow-up tasks.
• Draft Replies And Summarize Conversations
  Give representatives reply drafts, product matches, and conversation summaries based on customer and distributor context, helping them get up to speed and respond with relevant information while retaining control over decisions.
• Route Requests To The Right Team
  Direct customer messages to the right team member and help colleagues collaborate, keeping requests visible and work moving across branches.
• Keep Customers Updated On Orders
  Share order status information with customers through automated updates, so they are not left guessing about progress.
• Process Requests In Spanish And French
  Help teams process requests in Spanish and French within the order automation workflow, reducing miscommunication when customers use a different language.

Growth Hub

Growth Hub is Prokeep’s marketing and sales enablement tool for distributors. From one dashboard, teams can automatically segment active and dormant customers, use order history to shape relevant offers, and send targeted SMS campaigns about promotions, events, or new stock. Campaigns can reach hundreds of customers at once, with follow-up tasks queued for reps to personally contact customers who do not respond. Templates and simple campaign setup let teams launch outreach without marketing experience, helping them re-engage inactive accounts and drive more orders.

• Target The Right Customer Groups
  Quickly identify active and inactive accounts and organize customers into relevant groups, making it easier to direct campaigns to the audiences most likely to respond.
• Reach Customers With Targeted Texts
  Send relevant promotions and updates to selected customer groups in seconds, helping distributors proactively reach customers instead of waiting for them to get in touch.
• Follow Up Personally With Nonresponders
  Give reps a ready-to-send personal message for customers who did not reply to a campaign, extending outreach beyond the initial broadcast.
• Personalize Offers With Order History
  Use purchase context to make campaign messages more relevant, such as tailoring an offer to products a customer has bought before.
• Measure Campaign Engagement And Results
  Review campaign activity and outcomes, including replies, orders, and click-through rates, to understand how customers responded to outreach.
• Organize And Build Customer Lists
  Keep customer lists organized with labels and use automation rules to support opt-in list building, reducing manual list-management work.
• Launch Campaigns With Ready-Made Templates
  Use pre-built templates and assigned tasks to make campaign setup and team follow-through more straightforward, without requiring marketing experience.

Prokeep Collect

Prokeep Collect lets customers start a conversation, place an order, and pay for parts in one text thread. It helps distributors streamline payments and get order quotes paid faster.

Category: Payment Processing Software

• Collect Payments In One Text Thread
  Customers can move from a conversation to an order and payment in one text thread, making it easier for distributors to collect payment and complete sales.