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Text, Inc.

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partners.livechat.com

Text, Inc. runs a global Partner Program helping partners promote and implement Text's AI-powered customer-service tools.

Overview

Text, Inc. runs a global Partner Program that enables partners to grow their business by promoting and implementing Text’s AI-powered customer-service tools, including Text App, LiveChat, ChatBot, and HelpDesk. The program offers Affiliate and Solution tracks, onboarding, dedicated account management, marketing assets, API access, and a Partner App with real-time tracking, a campaign builder, and a marketplace for partner profiles. It serves consulting companies, IT firms, marketing agencies, freelancers, and other service providers who implement Text products for clients. Partners can earn a lifetime recurring commission of 20% for paid subscriptions, rising to 22% after five paying customers, with withdrawals via PayPal’s eChecks and a 120-day cookie window. The program emphasizes opportunities for co-marketing, discounts, lead submission, and API access, and Text notes that its products are trusted by 40,000+ companies in 150 countries.

Mission statement

Enable partners to grow their business by delivering AI-powered customer-service solutions to clients.

What would you like to do?
Analyze as a competitorCompare positioning, offers and segments against your own company.Evaluate as a vendorScore Text, Inc. against alternatives on your own criteria.Claim this company's AI agentWork at Text, Inc.? Improve your AI agent so it ranks higher when people ask AI about you.How AI sees this companyThe metadata, structured data and Markdown that assistants read.

What we offer

Text App

Enhance customer service efficiency with AI-powered automation and integrated communication tools.

www.text.com/

LiveChat

Enhance customer satisfaction and drive sales through seamless communication with LiveChat.

partners.livechat.com/products/livechat/

ChatBot

Automate customer service and enhance engagement with ChatBot's AI-powered solutions.

partners.livechat.com/products/chatbot/

HelpDesk

Streamline customer support tasks and enhance team collaboration with HelpDesk.

partners.livechat.com/products/helpdesk/

Market segments

Market size by segment

Growth potential (CAGR)

Conversational AI and virtual agents

15.59 Billion USD22.3% CAGR

AI-driven virtual agents and conversational interfaces for contact centers, including industry-specific models, real-time contextual responses, multi-agent architectures, and escalation controls.

Live chat and messaging

0.88 Billion USD8.82% CAGR

Multichannel messaging platforms that enable real-time customer conversations, proactive chat invites, and broad integrations to drive engagement and online sales.

Customer service help desk

14.3 Billion USD9.4% CAGR

Multi-channel help desk and ticketing systems that centralize support, prevent agent collision, and streamline case resolution.

Customer service analytics and performance coaching

0.76 Billion USD8.2% CAGR

Analytics and coaching features that measure agent and AI performance, surface insights to improve operations, drive CSAT, and enable revenue-linked interactions.

More information about our offering

Text App

Text App is an AI-powered workspace that consolidates Text’s customer-service tools into one platform to manage volume with efficiency. It combines simplified chats, ticket management, AI automation, and ready-made integrations to streamline operations and extend the Text tech stack. Its robust features also support real-time team collaboration, enabling better tracking and analytics for improved service quality.

  • Automate Routine Tasks
    Leverage AI to handle repetitive customer inquiries, allowing human staff to focus on complex issues, which enhances overall service quality.
  • Consolidate Discussions
    Manage all customer interactions in one place for quicker resolution and improved tracking, ensuring no inquiry is overlooked.
  • Collaborate Effectively
    Facilitates smooth communication between team members during customer interactions, ensuring cohesive responses and a unified front.
  • Ready-Made Integrations
    Easily connect with existing tools and platforms your business uses, enhancing functionality and efficiency without additional setup.
  • Analyze Performance
    Gain insights into customer trends and agent efficiency through detailed analytics, enabling informed decision-making for continuous improvement.

LiveChat

LiveChat is a powerful messaging platform for customer support and online sales. It offers multichannel messaging, strong security, and a broad integrations ecosystem to fit diverse business workflows. The platform ensures businesses stay connected with customers across all platforms to drive engagement and sales.

  • Integrate Easily
    LiveChat supports integration with various platforms, enabling businesses to streamline workflows and enhance functionality.
  • Engage Customers
    LiveChat consolidates communications across web chat, social media, and email, ensuring businesses stay connected with customers across all platforms.
  • Ensure Safety
    LiveChat guarantees protection against data breaches, adhering to the highest industry security standards to safeguard customer information.
  • Boost Engagement
    By proactively reaching out to potential customers, LiveChat increases interaction rates and helps convert visitors into leads.
  • Save Time
    Canned responses allow agents to provide instant replies to frequently asked questions, enhancing efficiency and customer satisfaction.

ChatBot

ChatBot is an all-in-one AI-powered platform for automating customer service. It can engage visitors, nurture and qualify leads, convert traffic automatically, while integrating with LiveChat and other Text products. The platform transforms website interactions into potential sales opportunities.

  • Turns Traffic Into Income
    Enables businesses to transform website traffic into revenue by creating purchase or schedule opportunities through automated interactions.
  • Identify High-Intent Prospects
    Identifies and routes serious leads to sales teams, minimizing time spent on unqualified inquiries.
  • Guide Customers To Purchase
    Leads customers through engaging dialogues that help them make informed purchasing decisions.
  • Reach Out Proactively
    Provides personalized greetings to visitors, enhancing their experience and increasing interaction likelihood.
  • Connects Products Effortlessly
    Facilitates a smooth operations flow by connecting ChatBot with other services in the Text suite to deliver enhanced customer support.

HelpDesk

HelpDesk is a simple, easy-to-use ticketing system for team collaboration and smooth support. It helps manage customer messages in one place and supports automated workflows with detailed reporting, enhancing overall productivity.

  • Enhance Teamwork
    Facilitate communication and cooperation among support teams to ensure faster resolution times and improved customer satisfaction.
  • Consolidate Customer Interactions
    Manage all customer inquiries and support requests in a single, easily accessible location, streamlining workflow and prioritizing customer needs.
  • Automate Support Tasks
    Reduce manual workloads by automating repetitive support tasks, allowing your team to focus on complex issues and improving overall efficiency.
  • Analyze Performance
    Gain insights into team performance and customer interactions through comprehensive reporting, enabling informed decision-making and continuous service improvement.

References

Methodology and sourcing behind the market figures shown above.

Conversational AI and virtual agents

Primary estimate uses Market Research Future projection (conversational AI market size $15.59B in 2025; CAGR 22.3%). Other search results show comparable estimates (Grand View / K2view: $11.58B in 2024, CAGR ~23.7%; MarketsandMarkets: $17.05B in 2025 to $49.80B by 2031 at 19.6%), so a ~USD 15–16B market in 2025 with ~20–24% CAGR is supported by multiple sources.

Live chat and messaging

Estimated using vendor reports in the search results. Zion Market Research provides a direct estimate for the enterprise live chat software segment (USD 875.37M in 2022, CAGR 8.82% to 2030); other sources in the results (ReportPrime, FutureMarketInsights) report much larger figures for broader 'live chat app' or 'mobile messaging' markets, which appear to cover consumer messaging and A2P messaging and thus are not used as the primary source for this enterprise-focused segment. Final estimate uses Zion's live chat software figures as the closest match to the described market segment.

Customer service help desk

Primary estimate uses Future Market Insights (explicit 'Help Desk Software' scope) which values the market at USD 14.3B in 2025 with a 9.4% CAGR to 2035. Other search results were reviewed for context: BusinessResearchInsights (IT service desk: USD 4.32B in 2026, 17.2% CAGR), Fortune Business Insights (broader contact center software: USD 63.88B in 2025, 16.5% CAGR), SphericalInsights (US help desk support CAGR 6.8%), and ReliableResearchReports/LinkedIn (approx. USD 10B in 2022, 10.9% CAGR). FMI's definition best matches the requested multi-channel help desk and ticketing systems segment, so its figures are used as the primary estimate.

Customer service analytics and performance coaching

Primary agent/agent-coaching market reports were used. GMInsights reports the global agent coaching platform market at USD 760.7M in 2024 with a projected 8.2% CAGR (2025–2034). SNS Insider provides a comparable 2023 base (USD 695.6M) and a ~9.7% CAGR to 2032. A much larger adjacent sales-coaching software market (FMI: USD 57.3B in 2025) reflects broader software spend but a different scope; therefore the agent-coaching-specific estimate of ~USD 0.76B and ~8.2% CAGR is used as the marketSegment baseline.

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