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NTT DATA, Inc. Unclaimed

Information Technology Services

www.nttdata.com

NTT DATA, Inc. is a global IT services and consulting company delivering digital transformation, AI and data-driven solutions across industries.

NTT DATA, Inc. is a global IT services and consulting company that helps organizations accelerate digital transformation through advisory and delivery capabilities across industries. The company combines consulting, technology services and managed operations to enable data-driven decision making, AI-enabled processes, cloud and data center solutions, and industry-specific transformations. With a global footprint and deep domain expertise in industries such as automotive, manufacturing, life sciences and public sector, NTT DATA partners with clients to design and implement strategic programs, optimize operations, modernize applications and build resilient, scalable platforms. The organization emphasizes generating measurable business value, improving efficiency and customer experiences, while ensuring governance, security and sustainability across initiatives.

To help organizations accelerate digital transformation and innovation by delivering AI-enabled, data-driven solutions across industries.

What we offer

Application Development and Management

Service

Enhance and modernize your applications to drive innovation and efficiency.

www.nttdata.com/en-us/services/application-services/application-development

CX and Digital Products

Service

Enhance customer engagement and loyalty through comprehensive CX solutions.

www.nttdata.com/en-us/services/cx-and-digital-products

Data Visualization and Business Decision

Service

Unlock insights and drive decisions with purpose-built dashboards from raw data.

www.nttdata.com/en-us/services/data-and-analytics/data-visualization-and-business-decision

Transport Asset Management Platform

Optimize asset management with enhanced operational efficiency and data-driven insights.

Digital BPaaS and BPS for Insurance

Resolve operational burdens while enhancing efficiency and customer experience.

www.nttdata.com/en-us/industries/insurance/digital-bpaaS-and-bps-for-insurance

BPS for Life Sciences

Service

Optimize operations, reduce costs, and improve client engagement in life sciences.

www.nttdata.com/en-us/industries/life-sciences/bps-for-life-sciences

Commercial Operations for Life Sciences

Service

Enhance commercial operations to accelerate product launch and align with payer expectations.

www.nttdata.com/en-us/industries/life-sciences/commercial-operations

Marketing and Sales for Life Sciences

Service

Enhance engagement and optimize marketing performance using data-driven strategies.

www.nttdata.com/en-us/industries/life-sciences/marketing-and-sales

Retail and Consumer Packaged Goods

Service

Transform retail and CPG with data-driven insights for enhanced customer engagement and operational efficiency.

www.nttdata.com/en-us/industries/retail-and-consumer-packaged-goods

Who do we serve

Enterprise IT Modernization Leaders

Large enterprises pursuing end-to-end IT modernization and platform optimization.

Life Sciences Digital Transformation Leaders

Life sciences firms seeking end-to-end regulatory, R&D and commercial process optimization.

Retail And Consumer Packaged Goods Innovators

Retailers and consumer brands pursuing AI-driven growth and omnichannel experiences.

Insurance Digital Transformation Leaders

Insurance providers pursuing digital BPaaS, policy administration, and claims optimization.

Market segments

Market size by segment

Growth potential (CAGR)

Application modernization and management

25.5 Billion USD15% CAGR

Modernization and lifecycle management of enterprise applications including rehosting, refactoring to microservices, DevSecOps transformation, AIOps, API integration and platform/service management to reduce legacy debt and TCO.

Life sciences commercial and operational services

28 Billion USD10% CAGR

End-to-end business process and commercial operations for life sciences covering R&D and regulatory support, compliance, customer engagement, payer/provider alignment, value-based contracting and marketing to accelerate time-to-market and operational efficiency.

Customer experience transformation

22.35 Billion USD15.8% CAGR

Design and implement omnichannel, personalized customer journeys and operational changes that increase engagement, routing efficiency, and trusted data practices.

Data, analytics and decision intelligence

15.5 Billion USD20% CAGR

Data, analytics, forecasting and AI‑enabled decision intelligence to support strategic planning, transactions and operational improvements.

Insurance business process and BPaaS operations

6.3 Billion USD9.6% CAGR

Digital BPaaS and managed business process services for insurers including claims management, policy administration, underwriting support, KYC, fraud and enrollment to improve scalability, accuracy and compliance.

More information about our offering

Application Development and Management

Build and modernize software and platforms to differentiate your business. This service covers custom application development, implementation, and continuous improvement to lower costs, increase satisfaction, and simplify complex portfolios. Leveraging automated, AI-powered approaches, we deliver analytics-driven insights and lifecycle management for seamless coordination and faster time-to-value.

  • Deliver Tailored Software Solutions
    Creates highly specific applications that enhance operational efficiency and align with unique business objectives.
  • Optimize Performance
    Leverage AI to streamline operations and enhance efficiency across your application portfolio.
  • Integrate Security Into Development
    Enhances development processes by embedding security protocols, facilitating faster deployment without compromising safety.
  • Ensure Reliability
    Utilize proven methodologies to maintain high service levels and operational excellence.
  • Connect Applications Seamlessly
    Facilitates the integration of various applications to improve collaboration and enhance capabilities across platforms.
  • Drive Innovation Strategically
    Develop and implement strategic application frameworks to ensure alignment with business goals and adaptability to market changes.
  • Improve Agility and Scalability
    Enables businesses to adapt quickly to changing demands by modularizing applications, allowing for iterative upgrades.
  • Enhance Functionality
    Receive ongoing updates that ensure your applications evolve with business requirements.
  • Reduce Legacy Debt
    Transition outdated systems to modern, efficient architectures that minimize operational costs while enhancing performance.
  • Comprehensive Oversight
    Manage all aspects of your application infrastructure for seamless operations.
  • Promote Sustainability
    Implement eco-friendly practices in your application management processes.

CX and Digital Products

Accelerate growth by delivering intuitive customer experiences and omnichannel journeys. Our end-to-end capabilities span CX strategy, experience design, data intelligence, and engineering to improve engagement across industries.

  • Transform Engagement
    Leverage cloud solutions to ensure customers are seamlessly connected across all platforms, enhancing satisfaction and loyalty.
  • Boost Engagement
    Utilize data-driven insights to craft strategies that directly align with customer needs, improving retention and growth.
  • Delight Users
    Create engaging digital products that streamline user journeys, enhancing user satisfaction and driving business outcomes.
  • Amplify Brand Impact
    Design innovative marketing strategies that enhance brand visibility and drive conversions across multiple channels.
  • Integrate Data Solutions
    Harness data analytics to inform strategies, improving both customer satisfaction and business efficiency.

Data Visualization and Business Decision

Data analytics and visualization with a product mindset, converting raw data into purpose-built dashboards that support critical decisions. We help transform data and spreadsheets into insights that drive action and measurable outcomes.

  • Unlock Value And Guide Decisions
    Purpose-built dashboards provide actionable insights derived from raw data, facilitating informed decision-making and driving measurable business outcomes.
  • Enhance Decision-Making
    Utilizing a product-focused approach empowers users to leverage data effectively, turning complex information into clear insights that support critical business decisions.

Transport Asset Management Platform

The Transport Asset Management Platform offers end-to-end services designed to support organizations in optimizing their asset management processes. It integrates data analytics, IoT solutions, and predictive maintenance to enhance operational efficiency, streamline workflows, and ensure timely decision-making.

  • Reduce Downtime
    Implement predictive maintenance strategies that identify potential failures before they occur, ensuring smooth operations and saving costs.
  • Gain Real-Time Insights
    Leverage comprehensive data analytics to track asset performance and make informed decisions, ultimately enhancing operational strategies.
  • Monitor Assets Remotely
    Implement IoT sensors to gather data on asset conditions, enabling proactive maintenance and reducing downtime.
  • Enhance Asset Value
    Facilitate comprehensive management throughout the asset lifecycle to maximize investment returns and operational efficiency.

Digital BPaaS and BPS for Insurance

Embrace industry-leading advisory services and innovative solutions for digital transformation and operational excellence. BPaaS and BPS help insurers run claims, policy administration, and customer service operations better, at lower cost, with scalable, digital-first capabilities.

  • Enhance Risk Management
    Implement advanced fraud detection and risk management strategies to mitigate losses.
  • Streamline KYC Processes
    Enhance compliance and customer onboarding with comprehensive KYC capabilities.
  • Transform Claims Handling
    Streamline and automate claims processes to enhance efficiency and customer experience.
  • Accelerate Product Development
    Facilitate quick setup and launch of innovative insurance products.
  • Improve Underwriting Efficiency
    Utilize data-driven insights for faster and more accurate underwriting.
  • Simplify Enrollment
    Facilitate quick and easy onboarding of policies, improving customer satisfaction.
  • Optimize Policy Lifecycles
    Efficiently manage and administer policies throughout their entire lifecycle.
  • Enhance Policyholder Services
    Streamline services offered to policyholders for improved customer experience.
  • Generate Reports Automatically
    Ensure timely and accurate reporting across various regulatory frameworks.
  • Streamline Group Policies
    Optimize management and administration of group insurance policies.

BPS for Life Sciences

Drive efficiency and streamline operations across life sciences with end-to-end BPS and consulting to improve R&D, regulatory and commercial processes.

  • Ensure Regulatory Compliance
    Support life sciences companies in achieving and maintaining compliance with evolving regulatory requirements through expert guidance and effective processes.
  • Optimize Business Processes
    Implement integrated business process services that help reduce operational costs and streamline workflows across life sciences organizations.
  • Streamline Operations
    Enhance efficiency through tailored corporate business services that address specific operational needs within the life sciences sector.
  • Enhance Customer Support
    Leverage dedicated customer interaction centers to improve engagement, address inquiries, and support customer satisfaction in life sciences.
  • Enhance Client Engagement
    Utilize advanced technologies and strategies to improve client interactions and ensure high satisfaction rates.
  • Inform Strategy
    Utilize analytics to gain insights from social media channels, enabling strategic decision-making that aligns with market demands.

Commercial Operations for Life Sciences

Precision medicine-focused commercial operations to speed time-to-market, enable value-based contracting, and optimize payer-provider engagement.

  • Re-engineer Processes
    Improve operational efficiency by re-designing existing commercial processes, facilitating faster and more effective market responses.
  • Enable Value-Based Contracts
    Facilitate agreements that align with payers' performance-based expectations, ensuring that patient outcomes drive revenue.
  • Leverage Analytics
    Utilize integrated analytics to extract meaningful insights that guide strategic decisions across the healthcare landscape.
  • Facilitate Knowledge Sharing
    Enhance collaboration through shared scientific insights, enabling rapid evidence generation and better adoption of treatments.
  • Engage Target Populations
    Implement tailored marketing strategies to connect with specific patient and healthcare provider segments, enhancing treatment adoption.

Marketing and Sales for Life Sciences

Data-driven engagement that enables omnichannel marketing and sales, optimized ROI and stronger relationships with providers, payers, and patients.

  • Transform Customer Experiences
    Utilize unique approaches to create impactful customer journeys that cater to the healthcare provider community.
  • Enhance Stakeholder Engagement
    Utilize diverse channels to create consistent and engaging experiences for healthcare professionals and patients.
  • Connect With Payers And Providers
    Facilitate stronger connections with stakeholders to enhance market access and align strategies effectively.
  • Unlock Insights From Data
    Leverage custom dashboards that provide actionable insights, enhancing strategic business decisions.

Retail and Consumer Packaged Goods

Retail and CPG solutions helping brands win with AI, cloud and analytics—driving faster decisions, stronger customer connections, and measurable growth.

  • Enhance Engagement
    Create personalized customer experiences that foster brand loyalty.
  • Optimize Agility
    Utilize advanced analytics to anticipate market changes and streamline operations.
  • Drive Strategy
    Leverage expert insights to design innovative growth strategies.
  • Promote Sustainability
    Implement eco-friendly practices that benefit both the environment and business operations.
  • Increase Conversions
    Deploy data-driven campaigns that elevate customer engagement and sales.
  • Streamline Supply Management
    Enhance supplier collaboration for better product availability and pricing.

References

Methodology and sourcing behind the figures shown above.

Application modernization and management

Multiple industry reports for application modernization services report 2025 market values between USD 22.7B and USD 26.4B (MarketsandMarkets, FortuneBI, Precedence). US-focused and AMS (application management) reports show higher regional or adjacent-market values (MRFR, BusinessResearchInsights). Combining the modernization-services consensus (mid-20s BUSD in 2025) and acknowledging the larger AMS market, I estimate the application modernization and management segment at about USD 25.5B (circa 2025) with growth potential near 15% CAGR—consistent with reported CAGRs of ~14.6%–16.4% across sources.

Life sciences commercial and operational services

Estimate based on explicit market values for adjacent segments in the provided results: Zion Market Research reports life‑sciences consulting at USD 14.1B (2024). Life‑science analytics is reported ~USD 13.78B (2025) with double‑digit CAGR in other sources. Summing consulting and analytics approximates the commercial & operational services scope (~USD 28B). Growth potential reflects a composite of cited CAGRs: life‑science analytics ~11.4% and consulting projections (Meditech ~10% near term; Zion ~7.7% long term), yielding an estimated ~10% CAGR for the combined commercial/operational services segment.

Customer experience transformation

Mapped the user’s “customer experience transformation” segment to the broader Customer Experience Management (CEM)/CX market. Multiple recent market reports in the searchResults estimate 2025/2026 market sizes between roughly $14B and $22.35B and forecast strong mid-teens CAGRs. I selected Fortune Business Insights’ 2025 valuation (USD 22.35B) as the market-size estimate and its 15.8% CAGR (2026–2034) as the growth potential, while noting corroborating ranges from MarketsandMarkets and The Business Research Company.

Data, analytics and decision intelligence

Multiple market reports in the searchResults report mid‑2020s market sizes between about USD 13.3B and USD 16.8B and forecast rapid expansion (to USD ~50–68B) with CAGRs in the ~15–30% range. I therefore estimate a current market size of about USD 15.5 billion and a representative growth potential of ~20% CAGR as a midpoint of reported forecasts.

Insurance business process and BPaaS operations

Estimated insurance BPaaS market derived from major BPaaS market estimates in the search results (KBVResearch and Market Research Future). I averaged available global BPaaS totals (~$63B) and applied an industry-share heuristic: insurance as a segment of BFSI likely represents roughly 10% of total BPaaS spend (insurance processes: claims, policy admin, underwriting, KYC). CAGR estimated by averaging reported BPaaS CAGRs (KBV 9.7%, MRFR 8.34%, Fact.MR 10.8%) and rounding to 9.6%.

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