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Nava PBC

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www.navapbc.comWashington, District of Columbia, United States

Nava PBC is a public benefit corporation delivering human-centered, cloud-native digital services to government agencies to make benefits and services simpler and more accessible.

Overview

Nava PBC is a public benefit corporation that partners with federal, state, and local government agencies to make government services simple, accessible, and effective. Founded to solve technology problems at the core of public programs, Nava provides end-to-end digital services built on secure, scalable cloud infrastructure. Its capabilities span user-centered design, cloud-native development, DevSecOps, data analytics, and open-source practices, enabling agencies to modernize how they deliver benefits, process applications, and serve the public. Nava serves a broad roster of government clients and collaborates with its own Nava Labs division to prototype policy changes and scalable solutions that improve outcomes while maintaining governance and accountability. The organization emphasizes collaboration with government partners, rigorous evaluation of outcomes, and a commitment to long-term impact over quick fixes.

Mission statement

Nava was founded just over ten years ago with the mission of making government services simple and effective by solving technology problems at their core.

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What we offer

Strata

Strata empowers government agencies to deliver modern services efficiently and effectively.

www.navapbc.com/strata-open-source-government-service

Beam

Beam accelerates benefit delivery and enhances verification accuracy for government programs.

www.navapbc.com/news/nava-acquires-beam

HR1 Open Source Solution

Empower states to implement HR1 while enhancing service delivery and compliance.

www.navapbc.com/news/open-source-solution-hr1-medicaid

Public Benefit Claims Trackers

Streamlines benefits claims processing across states and programs, enhancing efficiency and accountability.

www.navapbc.com/case-studies/building-public-benefit-claims-trackers-across-states

New York Student Aid Portal Modernization

Service

Streamlines student aid processing for better accuracy and speed.

www.navapbc.com/news/new-york-state-higher-education

ADEPT

Service

Modernizes Maryland state digital services through agile and human-centered design.

www.navapbc.com/news/maryland-agile-digital-services

Nava Labs

Nava Labs innovates to enhance government services through effective AI-powered tools.

www.navapbc.com/labs

Market segments

Market size by segment

Growth potential (CAGR)

Digital government platforms

28.5 Billion USD14.8% CAGR

Platforms and modular stacks for designing, deploying, and operating cloud-native, interoperable government services across agencies.

Benefits administration and eligibility management

14.8 Billion USD9.8% CAGR

Capabilities to intake and verify documents, manage case workflows, track claims, and determine eligibility for public benefit programs.

Citizen experience and service design

2.7 Billion USD19.6% CAGR

Human-centered design, agile delivery, accessibility, and web experience modernization to improve resident interactions with government services.

Outcomes-based program design and evaluation

3 Billion USD7.5% CAGR

Capabilities that help government agencies design, implement, measure, and improve public programs using data-driven outcomes frameworks, evaluation, and performance measurement.

More information about our offering

Strata

Strata is Nava’s open source platform for government service delivery. It provides open source tools across every layer of government to design, deploy, and operate modern public services. Emphasizing modular building blocks, interoperable components, and reusable patterns, it helps agencies move away from legacy systems toward scalable, citizen-centered solutions.

  • Provides Comprehensive Government Solutions
    Strata serves as a holistic solution, enabling agencies to efficiently create and manage public services without extensive external dependencies.
  • Enables Cost-effective Customization
    Using open source components helps agencies avoid costly vendor lock-in while promoting innovation and collaboration in public service delivery.
  • Facilitates Seamless Data Sharing
    Strata’s adaptable design allows different government entities to share and manage data effectively, improving collaboration and reducing silos.
  • Supports Tailored Solutions
    Strata allows agencies to pick and mix components as needed, facilitating tailored solutions that meet specific program requirements.
  • Enhances User Interaction
    Strata’s emphasis on user-centered design ensures services are intuitive, meeting the needs of citizens and reducing barriers to access.

Beam

Beam is Nava’s closed-source, fully managed end-to-end technology stack for modern benefit delivery. It provides a production platform that handles document processing, AI-powered verification, and backend workflows. Beam can be used standalone or integrated with Strata to deliver faster, more reliable, and scalable benefit programs across federal, state, and local partners.

  • Accelerate Intake Processes
    The AI capabilities streamline the verification of documents, significantly speeding up the intake process and minimizing manual oversight.
  • Deliver Seamless Service
    Provides a comprehensive solution for benefits delivery, ensuring reliable operations without the burden of maintenance for agencies.
  • Enhance System Capabilities
    Integrates with Strata to leverage advanced tools and resources, providing comprehensive support for benefit delivery.
  • Utilize Custom Solutions
    Agencies can select specific modules tailored to their needs, promoting flexibility and adaptability within their systems.
  • Support Paid Leave Programs
    Equips states with the necessary tools to effectively manage paid family and medical leave applications and benefits.

HR1 Open Source Solution

HR1 Open Source Solution is an open-source software package to implement Medicaid community engagement requirements under HR1. It offers an adaptable, auditable framework that states can configure to reflect policy changes, while delivering clearer, plain-language experiences for beneficiaries and staff.

  • Ensure Compliance with Ease
    The solution provides robust workflows that allow states to maintain compliance with regulatory requirements, simplifying audits and reporting.
  • Streamline HR1 Compliance
    Integrates HR1 requirements into a cohesive framework, enhancing state capacities to meet federal mandates without disrupting existing workflows.
  • Adapt to Policy Changes
    States can easily customize the software to stay aligned with evolving legislation, ensuring ongoing relevance and efficacy.
  • Build Tailored Solutions
    Allows agencies to implement custom modules that meet specific operational needs while reducing implementation time and costs.
  • Enhance Beneficiary Experience
    Designs intuitive interfaces that promote accessibility and improve user experience, making navigation and engagement simpler for all users.

Public Benefit Claims Trackers

Public Benefit Claims Trackers is a cross-state solution for tracking and managing benefits claims across multiple programs. It consolidates data from different programs to help agencies monitor progress, speed determinations, and improve accountability across state lines.

  • Facilitates Multisite Monitoring
    Enables agencies to efficiently manage and monitor benefits claims, ensuring consistency and clarity across jurisdictions.
  • Enhances Operational Efficiency
    Provides real-time insights into claims processes, reducing delays and boosting accountability in public service delivery.
  • Streamlines Eligibility Assessments
    Improves the accuracy and speed of eligibility determinations across various benefits programs.
  • Informs Policy Adjustments
    Leverages collected data to enhance program policies and streamline operations for better public service outcomes.
  • Maximizes User Adoption
    Fosters a user-friendly experience, ensuring that caseworkers can utilize the tracking system effectively.

New York Student Aid Portal Modernization

New York student aid portal modernization is a cloud-native transformation of the New York State Higher Education Services Corporation processing portal. It aims to streamline staff workflows with automation and integration so students receive aid quicker and more accurately.

  • Streamline Workflows
    Automation reduces administrative tasks, allowing staff to focus on assisting students with their financial aid needs.
  • Improve Student Experience
    The modernization reduces processing time for aid applications, ensuring students receive their funds on time and eliminating unnecessary delays.
  • Enhance Security and Flexibility
    A cloud-native architecture ensures secure, flexible access and scalability for processing student applications efficiently.

ADEPT

ADEPT is Maryland’s seven-year Agile Digital Experience Product Transformation contract vehicle, enabling Nava to modernize digital experiences for state residents by applying agile, human-centered design to build web and service experiences that are easier to use and more resilient.

  • Transform Digital Experiences
    Leverages agile practices to create dynamic and responsive digital interfaces that meet resident needs.
  • Enhance Usability
    Focuses on designing services that cater to user needs, ensuring a seamless experience.
  • Create Adaptable Services
    Develops services that are flexible and can evolve with changing public requirements.
  • Improve Web Experiences
    Creates intuitive web platforms that enhance citizen engagement and access to services.
  • Foster Collaboration
    Ensures active participation from state agencies to meet specific community needs effectively.

Nava Labs

Nava Labs is Nava’s philanthropic division focused on prototyping policy and systems changes within government programs. It enables experimentation and open sharing of results to advocate for the adoption of proven approaches in public services.

  • Promotes Proven Solutions
    Nava Labs supports public agencies by sharing research results and advocating for effective tools.
  • Builds Effective Government Systems
    Nava Labs develops and tests innovative tools that improve public service outcomes for caseworkers and beneficiaries alike.
  • Enhances Caseworker Efficiency
    AI tools streamline the benefit navigation process, reducing workload for caseworkers and improving service delivery for families.
  • Supports Innovative Prototypes
    Funding allows Nava Labs to explore new methods and technologies in public service delivery.
  • Improves Access to Benefits
    The toolkit offers practical tools, like referral generators and assistive chatbots, enhancing the operational capabilities of caseworkers.
  • Expands Collaborative Efforts
    By partnering with various stakeholders, Nava Labs leverages diverse resources to enhance community impact.

References

Methodology and sourcing behind the market figures shown above.

Digital government platforms

Primary source: TrendX Insights explicitly defines the Digital Government market (including whole-of-government platforms) at USD 28.5B in 2025 with a 14.8% CAGR (2026–2034). Regional and alternative reports show similar high-growth expectations (Europe ~USD25B, 15% CAGR) though some smart-government estimates are lower; TrendX was used as the representative global estimate for platform and modular-stack solutions.

Benefits administration and eligibility management

Estimate based on recent market reports covering employee benefits administration and benefits management solutions. MarketResearchReports values the global employee benefit administration software market at USD 14.8B (2025) with a 9.8% CAGR to 2032; VerifiedMarketReports gives a similar 2025 base (USD 15.2B, CAGR 8.5%). A narrower "employee benefits technology" report (ResearchAndMarkets/GlobeNewswire) shows a smaller software-defined market (USD 3.46B in 2025) but a comparable near-term CAGR (~9.7%). I selected USD 14.8B and 9.8% as representative for the benefits administration and eligibility management segment, aligning with broad software-market estimates in the search results.

Citizen experience and service design

Estimates derived from published ‘‘citizen services/AI’’ market totals and reported software/services splits. Persistence Market Research projects a $7.7B citizen‑service AI market in 2026 (CAGR 19.6%) and reports software ~62% share (implying services ~38%). Other reports (MarketResearchFuture, Prophecy) show 2025 market sizes ~$13–14B. Applying the ~38% services share to a mid‑market total (~7–14B) yields an addressable services pool roughly $5B; assuming citizen experience & service design (UX, accessibility, agile delivery, web modernization) represents ~50% of that services pool gives ~2.7B. Given alignment with AI‑driven modernization, used PMR’s 19.6% CAGR as a conservative growth potential for this subsegment (other sources report higher CAGRs for broader citizen services/AI markets).

Outcomes-based program design and evaluation

Search results contained no explicit global market size or CAGR for outcomes‑based program design and evaluation. The only explicit figure found was USD 60 billion annual global spend on leadership development (a related category of organizational investment in program improvement and evaluation). Using that as an upper‑order anchor and treating outcomes‑based design/evaluation for governments as a focused professional services niche (a small share of overall organizational training, consulting, and evaluation spend), I estimate a global market size of roughly $3.0B. Growth potential is estimated at ~7.5% CAGR reflecting increasing adoption of evidence‑based policymaking, performance budgeting, and data‑driven government transformation, which drive demand for outcome frameworks, monitoring & evaluation, and evaluation consulting services.

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