National Association of State Workforce Agencies Unclaimed

Connects job seekers and employers through a robust labor exchange platform.

Maximizes fraud detection through advanced data cross-matching to ensure integrity in unemployment insurance claims.

Enhances state UI IT systems with expert advisory and support services.

Empowers workforce agencies with transformative IT services, tools, and training.

Enhances workforce skills with flexible, high-quality training solutions.

Builds cutting-edge tools for effective workforce development.

CESER provides consulting, research, and training services for workforce agencies, enhancing employment solutions nationwide.

Empowers agencies to modernize and enhance service delivery through tailored technology solutions.

Transform workforce and unemployment systems for effective services and program integrity.

Capabilities to detect, prevent, and manage improper payments and fraud across state UI programs through secure multi-state data matching, interoperability, and related training.

Services and platforms that deliver job feeds, branded job search microsites, labor market data, and research tools to connect job seekers with employers and inform workforce policy and planning.

Curriculum, gamified training, and experiential programs aligned to workforce outcomes and integrated with emerging technology learning.

Advisory, project management, modernization planning, system development, and long-term technology governance to support state workforce and UI digital transformation.

National Labor Exchange (NLx)

NLx is NASWA's national labor exchange platform that provides job feeds and labor market data to states and partners. It enables job bank integration, includes the NLx Research Hub for data-driven insights into labor demand and workforce trends, and supports data sharing across the public workforce system, helping states connect job seekers with opportunities and informing policy and program decisions.

• Provide Accurate Labor Data
  Ensures access to authentic job openings and comprehensive labor insights, enabling informed decisions for workforce planning.
• Enhance Collaborative Workforce Efforts
  Encourages synergy among states, ensuring data is effectively utilized for improved service delivery and policy decisions.
• Access In-Depth Labor Insights
  Offers stakeholders the means to evaluate labor trends, supporting strategic decision-making and workforce development.
• Launch Tailored Job Platforms Quickly
  Creates customizable job search platforms facilitating targeted job searches to meet specific labor market demands.
• Create Branded Job Portals
  Delivers tailored job search experiences for specific audience needs, enhancing job seeker engagement and application rates.

Integrity Data Hub

Integrity Data Hub (IDH) is a secure, multi-state data system designed to detect and prevent fraud and improper payments by cross-matching unemployment insurance claims with known or suspected fraudulent activity.

• Facilitates Secure Data Operations
  Provides a foundational platform enabling multiple states to securely upload, share, and manage unemployment claims data, essential for effective fraud detection.
• Identifies Suspicious Claims
  Utilizes advanced algorithms to analyze data against multiple sources, allowing for prompt identification of fraudulent activities.
• Enhances Collaboration Across States
  Enables seamless communication and data exchange between state UI agencies, facilitating more accurate fraud prevention efforts.
• Empowers Workforce With Knowledge
  Provides tailored training programs for UI staff to effectively utilize the IDH for fraud detection and enhance overall program integrity.
• Promotes Fraud Prevention Culture
  Includes outreach programs, workshops, and resources that foster a culture of vigilance and compliance among stakeholders.

UI IT Support Center

UI IT Support Center (UI ITSC) is a USDOL-funded center that supports states in modernizing and managing UI IT systems. It offers advisory services, project management, maintenance, and tools to modernize unemployment insurance IT.

• Facilitate System Upgrades
  Professional advisory assists states in modernizing their UI systems to meet current operational demands and technology standards.
• Ensure System Reliability
  Continuous support helps maintain the effectiveness and reliability of UI systems, minimizing downtime and ensuring smooth operations.
• Build Staff Skills
  Designed for workforce development, the training programs ensure UI staff are well-equipped with necessary skills and knowledge.
• Streamline Project Execution
  Expert management ensures projects are completed on time, within budget, and meet specified goals.
• Optimize Operations
  These tools streamline processes, improve accuracy, and enhance operational efficiency in managing unemployment claims.
• Enhance Knowledge Sharing
  Encourages collaboration and continuous improvement by connecting state agencies with shared experiences and insights.

Workforce IT Support Center

Workforce ITSC provides IT services to NASWA member states, offering the Workforce Academy, Online Tools, and Advisory Services to support digital transformation of workforce and UI systems.

• Enhance Digital Transformation
  Expert advisors guide states through the complexities of modernizing and improving workforce technology systems, ensuring effective implementation and user satisfaction.
• Provide Comprehensive Training
  Offers extensive training programs designed for workforce staff, ensuring that they are well-equipped with the necessary skills to meet modern challenges in the workforce landscape.
• Facilitate Technology Projects
  Access a suite of online resources that help workforce agencies manage projects efficiently, enabling step-by-step navigation through various technology initiatives.

Learning and Training Design, Development and Delivery

NASWA's learning and development service offers flexible training design and delivery across virtual, in‑person, and online formats with customized curricula to strengthen workforce programs.

• Enhances Training Flexibility
  This approach allows for a comprehensive learning experience that caters to various learning styles and schedules.
• Tailors Learning Experiences
  Each training program is specifically tailored to meet the unique needs of organizations, enhancing skill application.
• Engages Learners Effectively
  Courses are designed to be interactive and engaging, catering to diverse adult learners.
• Enables Remote Learning Access
  Allows organizations to engage participants remotely, increasing accessibility and convenience.
• Aligns Training With Job Needs
  Ensures that all training sessions effectively meet the real-world requirements of specific roles.
• Delivers Quick Knowledge Gains
  Ideal for busy professionals needing immediate, focused knowledge without time commitment.
• Builds Sustainable Training Capacity
  Empowers organizations to enhance their training capabilities internally, ensuring ongoing development.
• Facilitates Direct Interaction
  Provides hands-on learning through engaging classroom experiences led by expert instructors.
• Enhances Visual Learning
  Engaging videos and workshops create a richer learning environment and improve retention.
• Streamlines Learning Management
  Support in planning and hosting helps clients effectively manage their online training environments.

Product and Tool Development

NASWA's product and tool development service builds data-driven tools and platforms, including NLx and IDH, and covers data hub infrastructure, custom job search microsites, enhanced labor exchange, dashboards, and AI/ML services.

• Transform Workforce Processes Using AI
  Leverages advanced AI and ML technologies to streamline workforce processes, enhance decision-making, and improve service delivery.
• Ensure Robust Data Management
  Develops and maintains secure systems for handling complex data sets efficiently, aiding in fraud detection and performance analytics.
• Launch Tailored Job Platforms Quickly
  Creates customizable job search platforms facilitating targeted job searches to meet specific labor market demands.
• Visualize Labor Demand Insights
  Offers intuitive analytics dashboards for real-time data visualization to inform strategic workforce decisions.
• Improve Job Matching and Recruitment
  Integrates advanced job matching features that enhance engagement between job seekers and employers.

Center for Employment Security Education and Research (CESER)

CESER is NASWA's 501(c)(3) consulting arm offering education, research, analysis, and information technology support focused on workforce development and unemployment insurance issues.

• Enhance Agency Operations
  Leverage expertise to improve workforce agency functions and effectiveness in service delivery.
• Inform Policy Decisions
  Generate actionable insights through comprehensive research that guides workforce policy and program design.
• Build Workforce Skills
  Empower workforce agencies through tailored educational programs that enhance staff capabilities.
• Optimize IT Solutions
  Provide robust IT support that enhances service delivery and program management for state agencies.
• Foster Partnerships
  Encourage collaboration between various stakeholders to drive innovation and enhance workforce services.

Technology Consulting

Technology consulting with a focus on flexibility, sustainability, and member needs; NASWA is the trusted partner agencies turn to for support in developing technology solutions that work today and grow with them tomorrow.

• Promotes Long-Term Viability
  By prioritizing sustainable technology solutions, NASWA ensures that its offerings remain relevant and effective long into the future, adapting to changing needs.
• Ensures Adaptability and Growth
  By focusing on flexibility, NASWA enables agencies to implement technology solutions that meet present operational demands while being scalable for future needs.
• Enhances Collaborative Solutions
  NASWA works closely with state agencies to co-create innovative technology solutions tailored to the unique challenges faced by each agency.
• Facilitates Seamless Modernization
  This feature supports states in assessing their digital readiness and implementing technology updates, ensuring a smooth transition to modern systems.
• Supports Responsible AI Implementation
  This feature ensures that AI technologies are adopted thoughtfully, maximizing their benefits while managing associated risks.
• Enables Secure Data Management
  NASWA provides frameworks and guidance for managing data securely and responsibly, crucial for modern workforce operations.

Workforce and UI Consulting

Workforce and UI consulting provides advisory and implementation support to modernize and optimize workforce and unemployment programs across states.

• Improve Program Design
  Receive tailored insights to enhance the efficacy and impact of workforce initiatives.
• Facilitate Cross-Agency Collaboration
  Gain support in coordinating efforts across different agencies for successful project execution.
• Streamline Data Flows
  Ensure seamless communication between systems for better efficiency and accuracy in service delivery.
• Measure Program Outcomes
  Utilize insights to refine strategies and improve service delivery.
• Enhance Workforce Skills
  Develop expertise in modern workforce strategies to address evolving challenges.