Market Force Information LLC

Enhance your brand's performance through comprehensive mystery shopping evaluations across multiple channels.

Gain real-time insights and actionable recommendations to ensure brand compliance across all locations.

Comprehensive merchandising services ensuring optimal product presentation and compliance across all locations.

Optimize in-store merchandising for brand compliance and enhanced customer experiences.

Enhance employee satisfaction and retention through comprehensive engagement solutions.

Empower your organization with real-time insights to enhance performance and customer experience.

Empowers teams with mobile tools for auditing and customer support.

Transform your customer experience with tailored consulting services.

Capabilities to measure, monitor, and improve customer interactions across channels using audits, mystery shopping, and real-time case resolution to drive NPS, satisfaction, and service consistency.

Products: Consulting, Mystery Shopping, Market Force Apps, Site Audits, KnowledgeForce Platform

Programs and measurement to capture employee feedback, deliver rewards and support, and improve retention and frontline performance across distributed workforces.

Products: Employee Engagement, Consulting, KnowledgeForce Platform

End-to-end in-store execution services including planograms, display setup, price and shelf audits, replenishment, and competitive in-store activity monitoring to maximise shelf availability and campaign compliance.

Products: Full Service Merchandising, Merchandising, Market Force Apps, Site Audits

Scheduled and on-demand audits, mystery shopping, and compliance checks (including age verification, price audits, and brand standards) with mobile data collection and actionable remediation plans.

Products: Site Audits, Mystery Shopping, Market Force Apps, Full Service Merchandising

Centralized reporting, customizable dashboards, and predictive analytics that consolidate multi-source data to track KPI performance, forecast trends, and surface improvement opportunities.

Products: KnowledgeForce Platform, Consulting, Market Force Apps

Mystery Shopping

Mystery Shopping services across on-site, digital, age-verification, and video channels to evaluate customer experiences and adherence to brand standards across locations, with flexible options including no-contract variants.

• Ensure Compliance With Age Verification
  Our mystery shopping program helps you avoid fines and legal issues by verifying age compliance when selling restricted products.
• Verify Brand Standards In-Person
  Gain insights into real-life customer interactions and operational compliance through on-site evaluations.
• Optimize Online Customer Experience
  Evaluate your digital platforms to ensure a seamless customer experience from browsing to checkout.
• Capture Customer Interactions Visually
  Use recorded evaluations to train staff and improve service quality based on real interactions.
• Launch Shop Programs Instantly
  Our no-contract options provide the flexibility to start and stop mystery shopping at any time, accommodating your needs.

Site Audits

Audits of locations to verify brand standards, execution, and compliance across channels, with real-time insights and actionable recommendations to improve performance.

• Ensure Consistency
  Regular checks to confirm that all locations adhere to the defined brand guidelines, which strengthens the overall brand image.
• Enhance Operational Performance
  By providing actionable items based on the audit findings, businesses can effectively address weaknesses and improve overall performance.
• Act on Findings Instantly
  Instant reporting through the KnowledgeForce platform allows organizations to swiftly manage performance issues and operational challenges.
• Monitor Performance Across Locations
  Understand performance at a granular level, facilitating timely interventions where necessary.
• Streamline Audit Processes
  Facilitates in-the-moment data collection and provides an easy way to manage and access audit information.
• Customize Audit Frequency
  Allows businesses to align auditing frequency according to seasonal demands or specific initiatives.

Full Service Merchandising

End-to-end merchandising support including planograms, fixture installation, signage, and on-shelf execution, with data integrated into the KnowledgeForce platform for actionable insights.

• Enhance Customer Safety
  Swift action on recalls ensures customer safety and maintains brand integrity.
• Ensure Product Freshness
  Regular checks on product codes ensure that all items are fresh and suitable for sale, maintaining quality standards.
• Optimize In-Store Presence
  Professional delivery and setup of displays enhance product visibility and improve consumer engagement.
• Ensure Pricing Consistency
  Auditing prices ensures competitiveness and compliance, which reflects positively on customer trust.
• Ensure Continuity of Sales
  Timely replenishment prevents stockouts, supporting steady sales and customer satisfaction.
• Understand Market Dynamics
  Stay ahead of competitors by tracking their merchandising activities and adapting your strategies accordingly.

Merchandising

Merchandising services to audit, evaluate, and fix in-store presentation and brand standards across channels, including display and shelf-level execution.

• Gain Actionable Insights
  Utilizes customer insights to improve product presentation and service quality.
• Improve Customer Engagement
  Engaging displays can significantly enhance customer interaction and sales.
• Ensure Pricing Integrity
  Accurate pricing is essential for customer trust and sales transparency.
• Align Marketing Efforts
  Updated signage ensures coherence with current marketing strategies.

Employee Engagement

Employee engagement solutions to measure and improve the workforce experience, featuring surveys, support channels, and rewards to drive performance and retention.

• Capture Feedback And Drive Change
  Use employee feedback to understand their needs and motivations, enabling the organization to take informed actions that enhance the work experience.
• Provide Real-Time Assistance
  Offering immediate support through multiple channels ensures that employee concerns are resolved efficiently, fostering a supportive workplace environment.
• Boost Motivation And Retention
  Create a culture of recognition and gratitude that encourages employees to perform at their best and stay committed to the organization.

KnowledgeForce Platform

KnowledgeForce is Market Force’s global reporting platform that aggregates data from multiple sources for scalable, mobile-accessible performance insights and predictive analytics.

• Drive Performance Improvements
  Utilize comprehensive reporting to analyze performance at all levels and identify key areas for improvement.
• Combine Diverse Data Sources
  Gain a holistic view of performance by integrating data from various channels and tools.
• Forecast Future Performance
  Leverage advanced analytics to anticipate trends and optimize strategic planning.
• Support Business Growth
  Easily adapt the platform to evolving business needs with customizable settings and scalability.
• Enhance User Engagement
  Facilitates better interaction with the platform through a consistent, intuitive interface.
• Personalize User Experience
  Enhances the relevance of data presentation, making insights actionable for different users.

Market Force Apps

Market Force Apps deliver services on any device at any time, including Eyes On Global and Case Closed for mobile auditing and customer support. They empower teams to gather data, complete quality audits, handle customer inquiries, and enhance operational efficiency.

• Unify Data Access
  Leverages the integration for comprehensive insights and data management.
• Resolve Issues Instantly
  Facilitates efficient customer interactions and timely resolutions to improve satisfaction.
• Visualize Data
  Provides powerful tools for analytics, allowing users to monitor performance and gain actionable insights.

Consulting

CX consulting services to design a world-class metrics program and optimize customer experience across locations.

• Create Effective Metrics
  Implement a metrics program that captures critical data, enabling informed decision-making and continuous improvement across all touchpoints.
• Enhance CX Strategy
  Develop a comprehensive strategy that aligns with organizational goals to elevate customer experience and drive loyalty.
• Leverage Predictive Insights
  Employ data analytics to anticipate customer needs and optimize service delivery, enhancing overall customer satisfaction.