Lorikeet Unclaimed

Coach enhances customer support by automating workflows and providing actionable insights in real time.

Capabilities that automate voice and chat customer support workflows, enable real‑time information retrieval for agents and customers, and integrate with contact center channels and telephony for call deflection and issue resolution.

Features for automated QA, compliance monitoring, real-time operational metrics, and scoring to improve agent performance and ensure consistency across customer service operations.

Capabilities to maintain and configure knowledge bases and customer workflows via description-based configuration, standardized data access, plug-and-play integrations, and automated workflow testing.

Controls, audit trails, evaluation, and guardrails to ensure safe, auditable, and compliant deployment and scaling of AI agents and automated workflows.

Coach

Coach is your operations agent that works across Lorikeet to spot issues, find opportunities, and act on them. It can maintain knowledge bases, improve workflows, run simulations, and review individual conversations, helping you care for customers at scale. Controlled via natural language, it configures workflows and connects tools without writing code. It proposes actions for approval or implements improvements on your behalf.

• Understand Performance Instantly
  Get immediate insights into performance metrics, with detailed explanations of outcomes and recommendations for improvement.
• Simplify Workflow Building
  Easily create and modify workflows using natural language, eliminating technical barriers and enhancing efficiency.
• Ensured Compliance
  Provides peace of mind by guaranteeing quality and accountability in AI interactions.
• Monitor Interactions Live
  Stay updated on conversation quality with instant scores and reports, allowing for timely improvements.
• Ensures Consistent Data Interaction
  The standardized interface of MCP simplifies how data is accessed and utilized, improving overall workflow efficiency.
• Identify and Resolve Problems
  Easily find underlying issues within conversations and receive actionable suggestions to enhance service quality.
• Enables Quick Tool Connectivity
  MCP allows rapid integration with popular tools, streamlining access to external functions without extensive programming.
• Empowers Agent Self-Testing
  MCP facilitates proactive quality control by allowing agents to verify workflows, reducing errors in live settings.
• Test and Improve Methodologies
  Use simulations to test various approaches, optimizing responses and workflows based on real-time feedback.
• Analyze Conversation Trends
  Understand which themes are dominating customer interactions, enabling targeted improvements and insights.
• Ensure Workflow Efficiency
  Regularly test and verify that workflows function smoothly and effectively before going live.
• Reduces Maintenance Burden
  With MCP, integrations evolve with supported tools, removing the need for constant manual updates and changes.
• Enhances Regulatory Compliance
  Organizations can ensure adherence to regulations by maintaining comprehensive records of AI agent actions through MCP.
• Proactively Address Issues
  Stay ahead of customer needs and concerns by catching trends early.