LivePerson Unclaimed

Enhance customer engagement through personalized, intent-driven digital conversations.

Simulate real customer interactions to validate AI agents and train live agents before they ever engage customers.

Boosts chatbot performance with real-time feedback from agents.

Enhance customer engagement and streamline operations with advanced AI chatbots.

Transform voice interactions into efficient, personalized customer journeys across all channels.

Transform customer interactions using generative AI for enhanced engagement.

Enhance organizational capabilities and efficiency with robust integrations.

Harness customer conversation insights to improve engagement and drive operational efficiency.

Unlock deeper insights from customer conversations with robust analytics.

Transform conversational data into actionable insights for enhanced performance evaluation.

Enhance customer experience by converting voice calls to messaging interactions.

Connect with customers through their preferred messaging channels.

Enhance customer engagement through proactive messaging.

Streamline customer interactions and boost agent productivity.

Transform your customer experience with an efficient, AI-powered contact center service.

Achieve outcomes essential for business success with expert support.

Receive round-the-clock support for seamless service continuity.

Enhances customer interactions through scalable, automated conversations across digital channels.

Large Enterprise Brands With Omnichannel Support

Large enterprises seeking scalable omnichannel CX with AI-powered automation.

Retail And Ecommerce Brands

Retail and ecommerce brands seeking personalized, omnichannel shopping experiences.

Financial Services And Telecoms

Financial services and telecoms needing secure, compliant omnichannel CX.

Technology And SaaS Leaders

Technology and software companies seeking to optimize customer support and scale AI-driven CX.

Conversational interfaces and content generation using LLMs and NLP for customer engagement, virtual assistants, and automated content/workflow augmentation.

Platforms that capture, analyze, and surface metrics, sentiment, and trends from conversational interactions to inform service improvement, compliance, and product decisions.

Cross-channel messaging for customer engagement including SMS, international texting, WhatsApp inbound/outbound and integrated messaging within agent workflows.

Cloud-hosted contact center platforms that provide multichannel voice, routing, integrations, and operational management for enterprise contact centers.

Conversational Cloud

Deliver personalized digital experiences with an AI platform that identifies customer intent and orchestrates seamless interactions across chat and messaging channels.

• Identifies Customer Intent
  Enables the platform to understand and respond to customer needs effectively.
• Delivers Tailored Interactions
  Enhances customer satisfaction by providing tailored responses based on individual needs.
• Connects Across Channels
  Enables engagement with customers through their preferred communication channels, enhancing overall experience.
• Analyzes Customer Interactions
  Improves service and sales strategies by understanding customer behavior and preferences.
• Drives Engagement
  Encourages customers to interact with brands and enhances loyalty through personalized outreach.

Syntrix

Evaluate your AI agents, train your live agents, and prove your CX is customer-ready, continuously.

• Ensure AI Readiness
  Simulate various customer scenarios to validate AI agents' responses, ensuring they perform effectively before deployment.
• Demonstrate Customer Experience Preparedness
  Utilize comprehensive test simulations to showcase that both AI and human agents can handle real-world challenges and ensure high service quality.
• Accelerate Onboarding
  Provide agents with the opportunity to learn through realistic synthetic interactions, reducing ramp-up time and enhancing confidence.
• Stress-Test AI Responses
  Ensure comprehensive performance evaluation by simulating real-world complexities and ensuring AI logic and tone are robust.
• Optimize Performance and Training
  Analyze the outcomes of simulations to identify training gaps and refine both AI and live agent strategies.

AI Annotator

AI Annotator simplifies the identification, flagging, and correction of automation issues for agents and QA teams, enhancing chatbot performance through real-time feedback.

• Trains Bots Instantly
  Allows for immediate feedback to bots, streamlining the training process without coding.
• Increases Customer Satisfaction
  Helps bots provide more accurate responses, leading to higher customer satisfaction rates.
• Updates Intent Models
  Enables continuous improvement of bot responses based on real agent interactions.
• Enhances Bot Understanding
  Improves how bots interpret user statements, enabling more effective interactions.
• Centralizes Annotation Management
  Facilitates efficient tracking and updates of bot intents through a dedicated interface.

AI Chatbots

Better conversations start with a better AI chatbot, offering personalized interactions and multi-channel support.

• Enhance Customer Satisfaction
  AI chatbots facilitate 24/7 customer service, offering fast, responsive support that meets modern consumer expectations.
• Engage Across Multiple Channels
  Connect with customers on their preferred platforms, increasing accessibility and user engagement.
• Streamline Operations
  Reduce the burden on human agents by automating FAQ responses, data collection, and appointment scheduling.
• Drive Business Insights
  Gather valuable data from customer interactions to inform strategies and improve service delivery.
• Unify Customer Experience
  Ensure that chatbots operate in sync with your existing tools for optimal service continuity.

Voice to Digital Solutions

Integrate and digitize voice at every stage of your conversational customer journey for a truly omnichannel experience.

• Unifies All Communication Channels
  Allows seamless transitions between voice and digital channels, enhancing customer service and satisfaction.
• Facilitates Rich Conversational Experiences
  Engages customers more effectively by integrating voice into their digital interactions for better support.
• Maximizes Current Investments
  Empowers organizations to enhance their current systems without the need for complete overhauls.
• Enhances Performance Insights
  Delivers actionable insights to refine voice strategy and improve customer engagement, driving better business outcomes.

Generative AI

LivePerson Generative AI tools orchestrate customer experiences between AI and human agents using large language models, ensuring deeper conversational insights and operational efficiency.

• Integrate AI Tools Seamlessly
  This integration optimizes workflows and connects all customer interactions, allowing brands to respond swiftly and effectively.
• Understand Customer Intents
  This feature allows for precise customer engagement through enhanced understanding of queries.
• Uncover Insights Quickly
  This quick insight generation aids businesses in making informed decisions by analyzing customer interactions.
• Deploy Custom AI Agents
  This customization enables efficient handling of unique workflows while ensuring customers receive personalized service.
• Optimize Customer Interactions
  This tool automates the most efficient routing of queries, enhancing response times and overall service quality.
• Secure Brand Reputation
  Proactive measures are taken to ensure AI interactions are accurate and aligned with brand standards.

Integrations

Unlock more data and deliver increased flexibility for your organization with our catalog of integrations.

• Maximize Data Availability
  Facilitate a seamless flow of information between various platforms, ensuring real-time access to important data.
• Boost Operational Adaptability
  Leverage diverse integrations to allow your organization to adapt quickly to changing business requirements.
• Unify Agent Experience
  Eliminate the swivel-chair problem by providing agents with a comprehensive toolset directly in their systems.
• Scale Customer Engagement
  Utilize integration capabilities to automate responses, enhancing customer service efficiency.
• Accelerate Deployment
  Quickly deploy functionalities using available connectors that integrate smoothly with existing tools.

Conversational Intelligence

Understand customers and accelerate the conversational journey with analytics and insights.

• Extract Actionable Insights
  Transform conversation data into strategic insights that drive improvements in customer experience.
• Utilize LLM-Powered Insights
  Leverage advanced AI to uncover actionable insights from customer interactions.
• Access Comprehensive Reporting
  Gain deep visibility into conversation performance with robust reporting tools that can track and analyze data.
• Achieve Quick Insights
  Easily unearth insights without extensive manual analysis.
• Trigger Smart Actions
  Harness AI to detect customer sentiment and behaviors immediately.

Analytics Studio

Analytics Studio converts conversations into actionable insights, enhancing understanding of customer interactions across voice and messaging.

• Transform Conversations Into Insights
  By analyzing over 50 conversational metrics, it helps businesses understand customer interactions and preferences.
• Analyze Customer Conversations Instantly
  This feature enables companies to tag key events and generate insights that lead to improved strategies.
• Visualize Data Easily
  Includes dashboards that allow businesses to track performance metrics.
• Maintain Secure Data Control
  Users can securely store data, ensuring compliance with regulations.

Report Center

Report Center offers reporting capabilities to help brands measure AI and human conversations across channels.

• Enhance Agent Performance Tracking
  Utilize real-time metrics to coach agents effectively.
• Speed Up Resolution Times
  Employ AI tools to facilitate faster responses.
• Monitor Conversation Analytics
  Quickly track conversational engagement metrics.
• Optimize Self-Service Solutions
  Gain insights into chatbot operations to enhance the overall self-service journey.

Call-to-Message

Call-to-message offers a seamless transition from voice communication to messaging.

• Streamline Customer Interactions
  Enable customers to easily transition from voice calls to messaging.
• Reduce Call Volume
  Empower customers to choose messaging for immediate assistance.
• Boost Customer Engagement
  Increase interaction rates by sending updates and notifications directly to customers.
• Understand Customer Preferences
  Analyze conversation data to tailor experiences.

Messaging Channels

Omnichannel messaging platform to connect with customers across channels like SMS, WhatsApp, and more.

• Initiate Two-Way Conversations
  Engage customers proactively with personalized messages.
• Integrate Multiple Messaging Channels
  Connect with customers on their preferred platforms.
• Convert Calls to Messages
  Facilitate smooth transitions from voice calls to messaging.
• Guarantee Data Protection
  Safeguard customer data.
• Deflect Calls to Messaging
  Minimize pressure on IVR systems.

Proactive Messaging

Proactive Messaging initiates two-way conversations with outbound triggers across channels, enhancing experience.

• Enhance Customer Experience
  Tailor messages based on preferences.
• Initiate Conversations
  Start engaging dialogues with customers.
• Engage Customers Early
  Encourage proactive communication.
• Track Engagement Improvement
  Monitor and analyze performance metrics.
• Boost Agent Productivity
  Reduce incoming calls by handling queries proactively.

Conversation Manager

One Agent Workspace to manage every conversation; unify voice and messaging interactions.

• Unify All Conversations
  Access and manage voice, chat, and messaging channels in a single platform.
• Enhance Customer Journeys
  Seamlessly manage interactions to ensure smooth transitions.
• Boost Agent Efficiency
  Receive real-time assistance with suggested responses.
• Transform Voice Interactions
  Integrate voice communications into digital workflows.
• Direct Customers Effectively
  Utilize insights to connect customers with the best agent.
• Gain Actionable Insights
  Track agent performance and customer interactions.

LP 360

Accelerate time to value with our turnkey contact center as a service.

• Deliver Instant Customer Engagement
  Create a fully managed service that accelerates deployment and enhances customer satisfaction.
• Optimize Operational Efficiency
  Leverage a specialized team of conversation designers and AI specialists.
• Ensure Business Sustainability
  Deliver results across operational metrics.
• Enhance Customer Understanding
  Employ advanced analytics to derive actionable insights.
• Create Unified Customer Experiences
  Transform and unify customer engagement channels.

Professional Services

Begin your conversational journey with the help of our experts.

• Create CX Strategy
  Develop a comprehensive strategy that aligns with business goals.
• Customize Solutions
  Tailored implementation to meet specific operational needs.
• Build AI Automations
  Create human-like digital experiences through intelligent design.
• 24/7 Support
  Ensure operational excellence with continuous access to expert assistance.

Technical Support

Get the support you need when you want it; 24/7 assistance.

• Access Immediate Help
  Engage with trained specialists anytime to resolve issues.
• Eliminate Long Hold Times
  Get prompt responses for both minor and major technical inquiries.
• Upgrade Options
  Customize your support experience with packages for additional features.
• Boost Self-Service
  Find resources quickly to resolve common issues.

Conversational AI

Conversational AI technology empowers brands to interact with customers through automated messaging and voice applications.

• Engage Customers Across Multiple Channels
  Connect with customers on preferred platforms.
• Understand Customer Intent Effectively
  Enhances communication by allowing AI chatbots to discern customer needs.
• Automate Customer Interactions Innovatively
  Transform static information into lively conversations.
• Provide Consistent Customer Support
  Allow customers to engage via their preferred channels.
• Increase Customer Engagement
  Utilize strategies to send timely messages.