Leverage Cloud Services LLC Unclaimed

Streamline your telecommunications with expert guidance and robust carrier solutions.

Simplify IT complexity and drive ROI with our comprehensive Cloud Services.

Empower your organization with a resilient network that boosts performance and reduces costs.

Optimize your enterprise computing with scalable and cost-effective compute solutions.

Facilitate seamless collaboration for mobile and distributed teams with flexible UC solutions.

Enhance customer interactions and satisfaction with our comprehensive Contact Center solutions.

Tailored professional services that enhance your technology implementation and user adoption.

Streamline your IT operations with expert-managed services ensuring reliability and efficiency.

Capabilities to deliver enterprise voice, messaging, presence, meetings and collaboration across cloud UCaaS and premise platforms, including migrations, coexistence and managed UC operations.

Omnichannel contact center capabilities for inbound and outbound engagement, including IVR, predictive/progressive dialers, CRM integration, analytics and workforce optimization, delivered cloud-native or as a managed service.

Wide area networking and edge connectivity services (WAN, SD‑WAN, MPLS, Ethernet, VPN) with network CPE, routing, switching, firewall integration and carrier sourcing to optimize performance and reliability across sites.

IaaS, DaaS, disaster recovery/business continuity and hybrid/public cloud infrastructure with lift‑and‑shift migrations (Microsoft O365/Azure), cloud portfolio selection and ongoing cloud management.

Carrier Services

Carrier Services from Leverage Cloud Services LLC provides access to 70+ carrier and supplier partners, offering a neutral, single point of contact for design, sourcing and ongoing support. We accompany you from initial review to implementation, and offer a Carrier Services Review to baseline voice and data costs and identify cost savings. Our carrier solutions cover WAN, SIP trunking, broadband, Ethernet, MPLS and VPN, delivering secure, integrated connectivity across locations.

• Gain Neutral Expertise
  Work with a dedicated partner who understands your business and assists in sourcing the best carrier solutions based on your unique needs.
• Identify Cost Savings
  Receive a detailed overview of your current expenditures and discover opportunities for reducing costs while improving service quality.
• Enable Secure Data Transmission
  Utilize reliable Ethernet services that ensure efficient communication across your corporate networks, enhancing data security.
• Secure Remote Access
  Utilize VPN solutions to encrypt and secure your connections, providing safe access to your network from virtually anywhere.
• Connect Multiple Locations
  Deploy WAN solutions that ensure seamless connectivity for your geographically dispersed teams, enhancing collaboration and operational efficiency.
• Access High-Speed Internet
  Leverage a range of broadband solutions tailored to your regional needs. Ensure reliable and fast internet access for your operations.
• Optimize Network Performance
  Enhance your network's performance using MPLS, which facilitates better traffic management and increased efficiency for data transport.
• Integrate Voice Services
  Streamline your communication services by consolidating all voice needs into a single SIP trunk, reducing complexity and costs.

Cloud Services

Cloud Services offers a broad cloud portfolio with over 40 options, vetted top suppliers, and vertical alignment. The suite includes disaster recovery and business continuity in the cloud, Unified Communications and collaboration, Infrastructure as a Service (IaaS), Desktop as a Service (DaaS), and IT as a Service (ITaaS). Leverage Cloud Services specializes in lift-and-shift migrations to Microsoft O365 and Azure and maintains a network of trusted ecosystem partners.

• Offers Diverse Cloud Options
  With more than 40 cloud solution choices, organizations can select the ideal fit for their vertical and operational needs.
• Centralized Cloud Recovery
  Utilize cloud capabilities to create a seamless and secure recovery plan, ensuring business continuity even in crises.
• Smooth Migration Experience
  Expertise in migrating existing workloads to the Microsoft Azure and O365 environments without hassle.
• Access Applications Anywhere
  Leverage the cloud for easy access to business applications and desktops, eliminating the need for traditional hardware management.
• Flexible IT Infrastructure
  Move your infrastructure to a virtual setup, improving scalability and security at reduced costs.
• Streamlined IT Management
  Outsource IT tasks to experts, allowing your team to focus on strategic initiatives rather than day-to-day operations.
• Seamless Collaboration
  Enable effortless communication and collaboration across teams, no matter where they are located.
• Access to Trusted Vendors
  Benefit from a vast network of established technology partners that enhance the solutions offered.

Network Solutions

Network Solutions provides the foundation for fast, scalable and resilient business communications. We design and consolidate telecom and network services to reduce supplier complexity, offer SD-WAN options, and deliver network CPE solutions including switching, routing, SBC and firewall. With access to 60+ providers and ecosystem partners, we tailor designs that meet performance goals while lowering total cost of ownership.

• Enhances Solution Reliability
  Strategic partnerships ensure comprehensive solutions with cutting-edge technology.
• Integrates Essential Equipment
  Optimized hardware options create a cohesive and efficient network infrastructure.
• Simplifies Telecom Management
  Streamlined services reduce complexity and enhance operational efficiency.
• Optimizes Connectivity
  Advanced technology enhances network performance and flexibility for modern businesses.
• Customizes Network Solutions
  Diverse options allow tailored designs that meet specific business needs.

Compute Solutions

Compute Solutions cover data center compute, on-site and cloud infrastructure, and hybrid or public cloud options to reduce total cost of ownership and increase scalability. We offer lift-and-shift migrations to Microsoft O365 and Azure, support cloud applications, and connect to a broad ecosystem of partners including DellEMC, Amazon, Microsoft, Google, IBM, VMware, Ingram Micro, Eaton, and Trend Micro.

• Access Premier Partnerships
  Benefit from a wide range of partnerships with leading technology providers to ensure optimal solutions tailored to your specific requirements.
• Leverage Flexible Infrastructure
  Choose between hybrid and public cloud infrastructures tailored to your business needs, allowing for scalability and resource optimization.
• Facilitate Smooth Migrations
  Streamline your transition to Microsoft O365 and Azure with specialized lift-and-shift services that minimize downtime and maximize efficiency.
• Access Diverse Applications
  Utilize a wide range of over 30 applications designed to enhance performance and efficiency for both on-premises and cloud environments.
• Customize Compute Location
  Opt for either on-premises solutions or utilize data center capabilities for your computing needs to enhance performance and reliability.

Unified Communications

Unified Communications enables a mobile workforce with UCaaS in the cloud or on premises. We offer cloud UCaaS for rapid deployment and scalability, as well as premise-based solutions such as Avaya IP Office and 3CX, with migration protection and ongoing managed services. Ecosystem partners include 8x8, GoTo Connect, Avaya Cloud Office, Mitel, RingCentral and Microsoft Teams.

• Maintain Management During Transition
  This feature allows businesses to transition between premise and cloud solutions without losing continuity, ensuring operational efficiency throughout the migration process.
• Support Mobile Teams
  By leveraging cloud architecture, organizations can quickly deploy UC solutions that adapt to their mobile workforce, enhancing accessibility and collaboration across various environments.
• Diverse Communication Solutions
  Partnerships with multiple UC platforms enable Leverage Cloud Services to offer a comprehensive range of communication tools suited for various organizational needs.
• Enhance User Engagement
  Provide users with a cohesive communication experience, integrating voice, instant messaging, and video to streamline collaboration and increase productivity.
• Leverage Industry Expertise
  Collaboration with industry-leading partners enables Leverage Cloud Services to provide high-quality, reliable UC solutions tailored to meet customer-specific needs.
• Own Your Communication Infrastructure
  Organizations can opt for on-premise UC solutions, allowing complete control over their communication system and data, minimizing reliance on external resources.

Contact Center

Contact Center solutions provide omnichannel routing across voice, email, chat and SMS, with intelligent IVR, screen pop for CRM, and workforce optimization. We offer dialers (predictive, power, progressive and preview), TCPA compliance, advanced analytics and CRM/DB integrations to improve customer experience and agent performance.

• Improve Customer Insights
  Utilize real-time analytics to monitor interactions, enabling swift adjustments to improve customer satisfaction.
• Centralize Customer Data
  Seamlessly integrate CRM and databases to ensure agents have all necessary information at their fingertips.
• Streamline Customer Interactions
  Ensure customers are connected to the most suitable agent, no matter their preferred communication channel.
• Maximize Outbound Campaign Efficiency
  Choose from a range of dynamic dialing options to enhance agent productivity and improve call outcomes.
• Speed Up Agent Response Time
  Real-time integration allows agents to access relevant customer data instantly, enhancing the service experience.
• Optimize Staffing Efficiency
  Use predictive analytics to efficiently manage staffing resources, ensuring optimal service levels.
• Enhance Self-Service Options
  Allow customers to resolve issues independently through an intelligent IVR system, reducing wait times.
• Boost Outbound Sales
  Implement strategies and technologies to enhance the effectiveness of outbound call campaigns.
• Ensure Legal Compliance
  Maintain stringent adherence to consumer protection laws to avoid legal issues and ensure ethical practices.

Professional Services

Professional Services cover design and architecture, program management, implementation, and training. We offer flexible engagement models including time and materials, prepaid blocks of hours, and fixed-bid engagements. Our team partners with you to define and deliver the right solution, ensuring successful adoption.

• Ensures Successful Execution
  We deploy resources with the right skills and cultural fit to execute projects effectively, ensuring everything is done right the first time.
• Aligns Goals With Requirements
  Our design process ensures that your technical setup directly supports your business objectives, saving time and minimizing costly mistakes.
• Boosts User Adoption
  We train end users on new technologies, ensuring they are comfortable and confident from day one, maximizing the return on your investment.
• Maintains Project Accountability
  Our program management experts ensure accountability and adherence to project timelines and budgets, delivering successful outcomes.
• Facilitates Effective Management
  We provide dedicated training for system administrators, empowering them to make necessary adjustments and optimizations for your organization's technology.
• Flexible Service Engagements
  Choose an engagement model that suits your budget and project scope, allowing for flexibility while ensuring project success.

Managed Services

Managed Services provides ongoing monitoring and maintenance for communications and IT environments. We offer monthly and prepaid annual agreements, including Manufacturer Maintenance, Hardware Protection Plan, Managed Service and Carrier Coordination, with remote access, a secure web portal and ticketing for issue tracking and escalation.

• Ensure Seamless Operations
  Proactive management of resources with effective monitoring and quick issue resolution strategies.
• Get Personalized Assistance
  Our dedicated support team ensures tailored solutions and prompt response to service inquiries.
• Protect Critical Hardware
  Our plan includes swift hardware replacements and diagnostics to minimize downtime.
• Streamline Carrier Management
  We oversee carrier interactions and manage evaluations to enhance cost-effectiveness for your communication needs.
• Centralize Support Access
  Utilize our portal to manage support tickets and receive remote assistance easily.
• Maintain Compliance
  Ensure your systems stay compliant and functional with direct support from manufacturers.