Engaige Technologies B.V. Unclaimed

Automate customer support with AI for efficient order and return resolution.

Growth-Stage Ecommerce Brands

Direct-to-consumer brands scaling customer support with automation.

High-Volume Ecommerce Marketplaces

Marketplaces and large retailers needing scalable, consistent support.

Subscription Ecommerce Brands

Direct-to-consumer subscription brands seeking to reduce churn via automation.

Ecommerce Platforms And Agencies

Partner-focused entities delivering CX automation for multiple brands.

Capabilities that centralize ecommerce customer interactions into a unified inbox with ticketing, macros, automation, multi-store management, and enterprise integrations to streamline support operations and reduce response times.

Real-time conversational interfaces that provide order tracking, delivery updates, address changes, and personalized product guidance across chat channels to increase resolution speed and consistency.

End-to-end automation of returns and refunds including carrier tracking, policy enforcement, real-time validation against orders, refund caps, and escalation workflows.

Knowledge-driven self-service that answers product questions (sizes, stock, prices) and drives actions like invoice sending, coupon creation, and newsletter unsubscribe using live catalogue and policy data.

Engaige AI Platform

Engaige AI Platform is an ecommerce-focused, AI-powered customer service automation platform that enables end-to-end resolution of support tickets across orders, returns, subscriptions, and product inquiries. It integrates with a wide range of ecommerce systems to access live order, catalogue, and policy data, and automates common support flows across channels, including order tracking, refunds, returns, subscription changes, and personalized product guidance.

• Locate Customer Orders Instantly
  Quickly retrieve all orders associated with a customer's email for efficient service.
• Track Orders in Real-Time
  Deliver instant updates on order status and expected delivery times.
• Update Address Before Shipping
  Ensure packages are delivered to the correct location by allowing address corrections.
• Start Returns Seamlessly
  Enable returns directly during the conversation without complex processes.
• Promote Exchange Over Refund
  Retain revenue by offering exchanges instead of refunds.
• Instant Product Inquiries
  Provide quick answers to customer questions on products from live data.
• Create Custom Discount Codes
  Easily generate promotional codes to enhance customer engagement.
• Adjust Scheduled Deliveries
  Allow changes to upcoming delivery dates for customer convenience.
• Auto-Email Invoices
  Automatically send invoice details to customers for transparency.
• Manage Newsletter Preferences
  Effortlessly handle customer requests to unsubscribe from newsletters.