Norman’s Dojo, Inc., d/b/a Kickserv®

Streamline your field service operations with Kickserv’s comprehensive management tools.

Enhance customer engagement with round-the-clock bilingual support from Nexa.

Capabilities to plan, schedule, dispatch, and manage field jobs, track job status, and coordinate technicians via desktop and mobile interfaces.

Products: Kickserv Field Service Management

Create estimates and invoices, collect payments, integrate with accounting (QuickBooks), and track expenses and material rebates for field service businesses.

Products: Kickserv Field Service Management

Automated reminders, two-way messaging, appointment confirmations, and curated content to improve customer experience and reduce no-shows.

Products: Kickserv Field Service Management, Nexa 24/7 Answering Service

Live bilingual receptionists that handle calls, texts, and chats around the clock and integrate with existing systems to ensure no missed customer contacts.

Products: Nexa 24/7 Answering Service

Fuel card and vendor cash-back programs, fuel expense discounts, and tracking of field expenses to lower operational costs for mobile workforces.

Products: Kickserv Field Service Management

Kickserv Field Service Management

Kickserv Field Service Management is a cloud platform that empowers service professionals to efficiently plan jobs, manage customer information, send estimates and invoices, collect payments, dispatch technicians, and maintain coordination through mobile devices. It supports various trades and industries by offering simplified workflows, automated reminders, and seamless communication to enhance scheduling, invoicing, and the overall customer experience. Integrated features also include cash-back rewards with EverPro Edge and the Coast Visa fuel card for expense management.

• Get Real-Time Job Status Updates
  The dispatch view allows service managers to monitor job progress in real-time, ensuring efficient task management and resource allocation.
• Update Job Details Anywhere
  Empower your field team to access critical job information and update statuses in real-time, increasing operational efficiency.
• Optimize Job Scheduling
  Facilitate efficient scheduling and dispatch of jobs, enhancing productivity and meeting customer demands promptly.
• Integrate Accounting Effortlessly
  Maintain accurate financial records through seamless synchronization with QuickBooks, ensuring that billing and accounting processes are automatic and efficient.
• Earn Cash Back
  Receive rewards on materials essential for your projects, enhancing your financial efficiency.
• Reduce Delays With Reminders
  Automated reminders ensure customers receive timely updates about service appointments, enhancing response rates and minimizing scheduling conflicts.
• Streamline Invoice Management
  Generate professional estimates and invoices quickly from anywhere, improving cash flow and reducing administrative work.
• Manage Finances Seamlessly
  Monitor all financial transactions within the platform, linking job costs, invoices, and payments to ensure accurate financial tracking.
• Reduce Operating Costs
  Lower your expenses by leveraging discounts on fuel and managing spending through precise controls and reporting.
• Organize Customer Data Effectively
  Maintain comprehensive customer profiles that include job history and preferences, facilitating improved communication and personalized service.
• Access Expert Insights
  Stay informed with strategies and advice tailored to elevate your business operations.
• Track Technicians Efficiently
  Utilize GPS tracking to enhance route planning and site coordination, ensuring technicians arrive promptly at job locations.

Nexa 24/7 Answering Service

Nexa 24/7 Answering Service provides professional, bilingual receptionists available around the clock to answer calls, texts, and chats for Kickserv customers. It integrates with existing tools to ensure no calls are missed and keeps customers connected.

• Guarantee Customer Support Anytime
  Nexa's team ensures that every inquiry is answered promptly, providing peace of mind to both you and your customers.
• Stay Connected With Clients
  Rapid response times to calls and messages help foster stronger client relationships and improve overall satisfaction.
• Engage Across Multiple Platforms
  Nexa handles inquiries through various channels, ensuring customers can reach you in their preferred way.
• Combine Efforts for Better Efficiency
  Nexa's integration capabilities allow for a smoother workflow, reducing the hassle often associated with managing multiple systems.