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Keap

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CRMkeap.comGrapevine, TX, United StatesUpdated

Keap is a software company that helps small businesses grow by automating customer relationships, marketing, and sales.

Overview

Keap is a software company that helps small businesses grow by automating customer relationships, marketing, and sales. It provides a unified platform for customer relationship management, marketing automation, lead capture, sales pipeline management, scheduling, invoicing, and integrations with other business apps. Keap serves small business owners across diverse industries and supports both independent teams and franchises with onboarding, training, and resources. The platform emphasizes automation to save time, improve consistency, and scale operations, enabling users to nurture leads, manage customer data, and streamline communications. Keap offers an ecosystem of resources, partnerships, and learning programs designed to help customers implement automation effectively and grow their businesses. The organization positions itself as a long-standing ally for small businesses, focusing on practical tools and support to help customers win more customers and operate more efficiently. Keap is a brand of Thryv, Inc., reflecting a commitment to helping small businesses succeed through accessible technology and ongoing innovation.

Mission statement

To empower small businesses to succeed by providing accessible automation that simplifies marketing, sales, and customer management.

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What we offer

Keap CRM

Automate customer relationships and marketing to scale your small business.

keap.com →

Invoices

Automate billing processes to save time and streamline payments.

keap.com →

Appointments

Easily schedule meetings with leads and customers.

keap.com →

Text Marketing

Enhance customer engagement with automated text messaging.

keap.com →

Small Business Automation

Streamline your operations and enhance growth through automated marketing, sales, and customer management.

keap.com →

Who do we serve

Small Businesses Seeking Unified CRM And Automation

Small businesses seeking an all-in-one CRM and automation platform.

Geography: North America and Global Markets

How we help: A unified platform that simplifies CRM, marketing automation, scheduling, and invoicing to help small businesses scale efficiently.

Franchises And Agencies Seeking Scalable Automation

Franchise networks and agencies seeking scalable automation and consistent customer experiences.

Geography: North America and Global Markets

How we help: A unified platform enables scalable operations, brand consistency, and automated marketing and billing for multi-location businesses.

Solopreneurs And Independent Professionals

Independent professionals seeking affordable, easy-to-use CRM and marketing automation.

Geography: North America and Global Markets

How we help: An integrated, easy-to-use platform that automates client management, marketing, and billing for solo professionals.

Market segments

Customer relationship management

Centralize customer records, opportunity tracking, sales automation, contact management, and reporting for small businesses.

Products: Keap CRM, Small Business Automation

Marketing automation and lead nurture

Automate email campaigns, lead capture, lifecycle workflows, and campaign analytics to convert and retain customers.

Products: Keap CRM, Small Business Automation, Text Marketing

Billing and invoicing

Automate invoicing workflows including recurring billing, payment integrations, tracking, and branded invoice templates.

Products: Invoices, Small Business Automation

Appointment scheduling and calendar management

Online booking, calendar integrations, and automated reminders to manage appointments and reduce no-shows.

Products: Appointments

More information about our offering

Keap CRM

Keap CRM is a small-business customer relationship management platform that helps organize and manage customer data and relationships, and integrate with marketing and sales workflows. It features lifecycle automation, marketing automation, email campaigns, and sales automation to enhance overall business efficiency.

  • Centralize Customer Data
    Easily manage customer information in one location to enhance your engagement strategies.
  • Convert Leads With Automation
    Leverage automated messaging to ensure no lead is left unattended, optimizing engagement and increasing conversion rates.
  • Manage Opportunities Seamlessly
    Keep all opportunities organized within a centralized platform, facilitating better deal tracking and more effective sales strategies.
  • Streamline Sales Process
    Sales automation streamlines and accelerates the sales process, ensuring no leads fall through the cracks.
  • Streamline Sales Processes
    Automate repetitive sales tasks to focus on closing deals and nurturing customer relationships.
  • Automate Follow-Ups
    Enhance your marketing efforts by automatically sending personalized messages to potential customers.
  • Engage Customers Via Email
    Tailor email campaigns to reach your audience directly, boosting customer engagement and retention.
  • Gain Insightful Reports
    Utilize reporting tools to monitor performance metrics and make data-driven decisions to improve business strategies.
  • Convert Leads
    Easily gather lead information through optimized forms and landing pages to grow your prospect list.
  • Connect Your Tools
    Enhance your operational effectiveness by integrating existing applications with Keap.
  • Foster Long-Term Growth
    Implement structured automation processes to nurture customer relationships and promote business longevity.
  • Organize Your Leads Effectively
    Manage and prioritize leads effectively to maximize sales potential and streamline processes.
  • Track Data Performance
    Utilize analytics to track the performance of your lead capture efforts, helping you understand what works and optimize accordingly.
  • Streamline Communication
    Facilitate better customer engagement by having a separate line for business communications.
  • Enhance Skillset
    Leverage educational materials to become proficient in utilizing Keap's features effectively.
  • Boost Engagement Through SMS
    Incorporate text messaging into your marketing workflows to enhance real-time communication and customer interaction.

Invoices

Invoices automate billing workflows by sending invoices automatically. This includes recurring invoices, tracking, and customizable templates for enhanced brand recognition.

  • Streamlines Billing Processes
    Automatically generate and send invoices upon meeting specific conditions, ensuring timely transactions without manual intervention.
  • Improves Payment Flexibility
    Allow customers to pay using their preferred methods, facilitating faster and more convenient transactions.
  • Automates Regular Billing
    Easily manage subscription or ongoing services by automating the invoice process for regular payments.
  • Real-time Invoice Monitoring
    Track sent invoices and receive notifications when payments are made, ensuring no transaction goes unaccounted for.
  • Enhances Brand Recognition
    Tailor the look and feel of your invoices to match your brand, making payment requests more professional.

Appointments

Appointments enables easily scheduling meetings with leads and customers. This feature includes automated reminders and convenient integrations with calendar systems.

  • Streamlines Scheduling Process
    This feature allows businesses to manage their appointments seamlessly, reducing scheduling conflicts and ensuring that both business owners and customers have clarity on their meeting times.
  • Reduces No-Shows
    By sending automatic reminders to clients before their scheduled appointments, this feature helps improve attendance rates, saving time and increasing productivity.
  • Enhances Workflow
    Seamless integration with popular calendar systems and third-party applications ensures that users can keep all their scheduling organized in one place.

Text Marketing

Text marketing adds SMS messaging to automations for timely communications. This ensures effective interaction during marketing campaigns.

  • Enhance Customer Communication
    Utilize SMS messaging to reach clients directly, ensuring timely updates and enhancing engagement through automated workflows.
  • Integrate SMS into Workflows
    Seamlessly add texting capabilities to your marketing strategies to follow up with leads and nurture client relationships.

Small Business Automation

Small business automation enables automating marketing, sales, and operations to save time and scale. It leverages CRM integration and lead capture techniques, enhancing efficiency.

  • Automate Business Processes
    Streamline repetitive tasks such as follow-ups, invoicing, and appointment scheduling to focus on growing your business.
  • Increase Sales Efficiency
    Automate stages of the sales process to focus on closing deals without getting bogged down by administrative tasks.
  • Centralize Customer Data
    Keep all customer interactions in one place, making it easier to nurture leads and enhance customer satisfaction.
  • Drive Engagement
    Send automated emails for promotions, follow-ups, or newsletters, maximizing outreach and enhancing customer engagement.
  • Collect Leads Efficiently
    Utilize landing pages and forms to gather customer information and convert visitors into leads.
  • Automate Invoicing
    Automate your invoicing to ensure fast and accurate billing, improving cash flow for your small business.

Sources

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