JMARK

Keep critical systems reliable and secure with responsive support, strategic IT leadership, and more predictable technology planning.

Connect business data to secure, managed AI to help automate work, generate insights, and support confident decisions.

Protect organizations from cyber threats while supporting regulatory alignment, audit readiness, and reduced operational risk.

Bring communication and customer engagement into one managed platform to help teams stay connected, collaborate, and serve customers across locations.

Gain clarity on IT risks and opportunities, with prioritized next steps to support informed decisions before choosing an IT partner.

Managed & Co-managed IT Services

JMARK’s managed and co-managed IT services support growing and mid-market organizations where uptime, security, and strategic technology leadership are mission-critical. NetCare combines engineered infrastructure, 24/7 monitoring and operations, responsive support, data protection and recovery, security and compliance expertise, and hands-on IT leadership. Services span servers, storage, networking, cloud, workstations, and industry-specific systems, with planning and support designed around business priorities.

Category: Managed IT Services

• Build A Reliable IT Foundation
  Get an IT environment designed for reliability across core infrastructure, cloud, and workstations, with weaknesses and outdated systems addressed during onboarding.
• Detect Issues Before Downtime
  Continuous monitoring identifies anomalies and performance problems early, helping limit disruption to users and operations.
• Protect Systems And Support Compliance
  Combine layered protection and round-the-clock security monitoring with specialist support for regulatory frameworks, vulnerability remediation, and audit preparation.
• Resolve Critical Issues Quickly
  Access around-the-clock emergency dispatch and priority support for critical incidents, with dedicated help desk and engineering resources for fully managed service.
• Restore Operations After Incidents
  Enterprise backup and disaster recovery help maintain business continuity and restore systems after an incident.
• Access Specialized IT Expertise
  Draw on a broad team of specialists across key technology disciplines to address complex challenges and provide enterprise-level capabilities.
• Connect IT Strategy To Business Priorities
  Get leadership engagement and practical guidance for technology initiatives, including ERP migrations, system integrations, and digital transformation.
• Support Industry-Critical Systems
  Work with teams experienced in supporting platforms used in banking, healthcare, legal services, and enterprise resource planning.
• Plan Technology Spending
  Use lifecycle planning and renewal forecasts to structure IT spending and improve budget predictability.
• Align Technology Plans With Executive Goals
  Use quarterly reviews and guidance on AI, automation, and cloud platforms to connect technology planning with organizational priorities.
• Support Distributed Operations
  Plan infrastructure around distributed teams, cloud applications, and industry-specific systems to support ongoing operations.
• Align Response Times With Business Needs
  Defined SLAs set response and resolution expectations according to the criticality of business operations.

Managed Intelligence Services

Managed Intelligence Services connect organizational data and core business systems in a secure AI environment to support automation, analysis, and decision-making. The service orchestrates multiple AI models, integrates with platforms such as ERP, banking cores, CRM, finance, and HR, and provides client-isolated infrastructure, governance, and monitoring. AI can use organizational knowledge to generate insights, support forecasting, and carry out research, reporting, and operational analysis.

• Route Tasks To The Best-Fit Model
  Directs work to a model suited to the task, helping balance outcomes, cost, and speed.
• Keep Organizational Data In A Protected Environment
  Processes AI requests within a controlled environment with client-isolated instances, protecting business context, prompts, and organizational data.
• Connect AI To Core Business Systems
  Makes data from core operational platforms available to AI for organizational insights and decision support.
• Monitor Usage And Enforce AI Policies
  Helps organizations track usage, review prompts, and apply their AI policies.
• Generate Insights From Operational Data
  Helps users query operational information across systems, identify trends and anomalies, and obtain actionable insights for decisions.
• Unify Data Across Fragmented Systems
  Creates a unified data foundation that supports AI analysis across connected organizational systems.
• Automate Research And Operational Analysis
  Uses digital agents to carry out research, reporting, forecasting, and operational analysis.
• Manage Multiple AI Systems In One Environment
  Gives teams a unified environment for working with multiple AI systems.
• Coordinate Agents Across Complex Tasks
  Combines specialized agents and models to carry out complex research, analysis, and drafting.
• Validate AI Outputs Before Workflow Execution
  Allows AI outputs to be reviewed and validated before they are used in business workflows.
• Use Knowledge Across Organizational Sources
  Makes internal documents, conversations, workflows, and knowledge bases available as organizational context for AI.
• Surface Insights Across Business And Industry Data
  Compares patterns across business units, locations, or industry datasets to identify competitive insights.

Cybersecurity & Compliance

JMARK’s Fortify cybersecurity service gives growing and mid-market organizations enterprise-level monitoring and defense through a layered security stack. It protects endpoints, identities, users, and networks, with continuous threat detection and expert response. Integrated controls, reporting, and frameworks support regulatory requirements, audit readiness, and risk management for regulated and confidentiality-sensitive industries.

• Protect Endpoints, Identities, Users, And Networks
  Multiple security layers help close gaps across an organization’s endpoints, identities, users, and networks.
• Detect And Contain Threats Around The Clock
  Dedicated security experts monitor and investigate threats around the clock, using detection capabilities and rapid containment to help stop incidents before they affect operations.
• Verify Users And Block Abnormal Access
  Identity controls verify users, detect abnormal behavior, and add two-factor verification for password resets to help protect against social engineering.
• Align Security With Regulatory Requirements
  Security frameworks and controls support alignment with regulatory requirements and business risk, including requirements for banking, healthcare, and legal organizations.
• Identify And Remediate Security Gaps
  Continuous identification, prioritization, and remediation of security gaps helps address vulnerabilities across the environment.
• Block Unauthorized Access And Malware
  Continuous device protection helps eliminate common entry points for attackers, while managed EDR supports isolation of users, mailboxes, and devices.
• Stop Phishing And Malware In Email
  Email filtering helps prevent phishing and malware from reaching users or spreading within the organization.
• Centralize Activity To Identify Threats
  Centralized activity and maintained SIEM rules help identify threats across systems.
• Prepare Documentation For Audits And Exams
  Maintained documentation and reporting, along with compliance specialist support, help organizations prepare for audits, exams, and cyber insurance requirements.
• Reduce Human Risk Through Ongoing Training
  Ongoing employee education and phishing simulations help employees identify threats and reduce exposure to phishing and credential attacks.
• Block Malicious Domains Before Connections
  DNS and web controls prevent access to malicious destinations and support enforcement of acceptable-use policies.
• Monitor Cloud Logins And Behavior
  Monitoring across Microsoft 365, Google Workspace, and other cloud systems helps identify abnormal login activity and behavior.
• Enforce Policies Across Users And Systems
  Consistent policy enforcement across users, systems, and locations supports organizational governance, with automation available for Microsoft 365 policies.
• Restore Operations After Incidents
  Enterprise backup and disaster recovery capabilities support business continuity and help restore systems after incidents.

Communication Solutions

JMARK’s Communication Solutions combine voice, video, chat, SMS, voicemail, file sharing, presence, and contact center services in a managed communications platform. Cloud calling, intelligent routing, resilient infrastructure, collaboration tools, and customer-engagement channels support teams working across locations. JMARK implements, supports, and optimizes the platform, with 24×7×365 support.

• Unify Everyday Communication
  Bring calling, messaging, presence, files, and other communication tools together in one workflow, reducing the need to switch between separate applications.
• Keep Calls Connected
  Route calls across devices and locations, with fallback options and resilient infrastructure intended to support call quality and continuity.
• Reach Customers Across Channels
  Let teams handle customer communications across voice, text, chat, email, and WhatsApp through one contact center experience.
• Get Ongoing Expert Support
  Rely on JMARK to implement and support the platform and handle escalations, with support available 24 hours a day, 365 days a year.
• Collaborate Across Locations
  Support distributed and hybrid teams with chat, video meetings, screen sharing, file tools, and rooms for remote and in-office participants.
• Manage Communications In One Portal
  Manage configurations and users and review reports and utilization information from one portal, with service sized to the number of users.
• Text Customers From Your Business Number
  Use the primary business number for customer text and picture messages, with users able to respond through desktop or mobile apps.
• Protect Communications And Data
  Use described access controls and security measures—including encryption, password management, and two-factor authentication—to help protect users, applications, and data.
• Scale Service With Your Organization
  Adjust service to user needs and expand users or locations without added hardware complexity, with a predictable monthly cost described in the guide.
• Automate Repetitive Communication Tasks
  Use AI capabilities to generate content, summarize interactions, and analyze agent performance and customer interactions.

Network Evaluation

JMARK’s Network Evaluation is a proactive checkup of an organization’s network, devices, and broader IT environment. It identifies risks, vulnerabilities, and inefficiencies, then provides prioritized recommendations, real-world solution proposals, and an in-depth report with an executive-level summary. Organizations can choose from evaluation options ranging from baseline visibility to a deeper strategic assessment, with available components such as vulnerability scans, configuration reviews, asset inventory, and multi-location analysis. The service is designed for organizations in security-focused industries with 30–500 employees.

• Clarify Your IT Environment
  Get a clear view of the current technology environment as a foundation for understanding risks, inefficiencies, and potential next steps.
• Identify Risks And Vulnerabilities
  Surface risks and vulnerabilities through assessment components such as vulnerability scans, historical risk analysis, and configuration reviews.
• Prioritize Your Next Steps
  Use prioritized recommendations and practical solution proposals to determine what to address next.
• Uncover IT Inefficiencies
  Identify inefficiencies in the current environment to help inform decisions about potential improvements.
• Summarize Findings For Leaders
  Receive detailed findings in an in-depth report, accompanied by an executive-level summary.
• Review Infrastructure And Assets
  Assess infrastructure and assets through options such as network and server environment reviews, asset inventory, capacity evaluation, and single point of failure analysis.
• Examine Security Configurations
  Review selected security-related configurations and services, including identity, endpoint detection and response, Microsoft 365 tenant security, and email.
• Inventory Systems And Services
  Build visibility into selected applications, backup solutions, email systems, printer configurations, and patch management through available evaluation components.
• Assess Multiple Locations
  Include analysis across multiple locations to better understand the organization’s distributed IT environment.
• Gather Stakeholder Perspectives
  Include input from IT decision-makers and end-users through interviews as part of the selected assessment.
• Inspect On-Site Conditions
  Add an in-person component and review environmental and cable management conditions as part of the selected evaluation.
• Review Telecommunications
  Include a telecommunications review to add visibility into this area of the technology environment.
• Tailor The Assessment
  Use customized add-ons to adapt the evaluation to the organization’s needs and environment.