IT Convergence Unclaimed

Maximize your Oracle investments with comprehensive 24/7 managed services for Cloud Applications.

Comprehensive ERP solution enabling smooth go-live and ongoing support for biotech innovations.

Transform business operations with a flexible, cloud-enabled ERP solution.

Enhance Your EBS Investment With Comprehensive Services.

Optimizes and modernizes your enterprise operations with JD Edwards World for enhanced performance and stability.

Streamline Operations and Enhance Efficiency with JD Edwards Tools.

Empower intelligent decision-making through AI-driven analytics tailored for JD Edwards.

Leverage high security and performance to accelerate digital transformation.

Transform and optimize your business with managed public cloud services.

Drive Predictable Growth With Intelligent Salesforce Sales Cloud Solutions.

Enhance customer service efficiency and satisfaction with Salesforce Service Cloud solutions.

Unlock valuable insights from customer emotions to drive growth and loyalty.

Services for assessing, upgrading, global rollouts, and customizing on-premises and cloud ERP platforms to improve governance, scalability, and operational efficiency.

Capabilities that extract, transform, and present ERP data as governed reports, dashboards, and AI-driven insights for finance, manufacturing, and supply chain decision-making.

Managed hosting, migration, monitoring, backup, disaster recovery, DevSecOps and platform operations across private, public, and multi‑cloud environments with predictable commercial models.

Design, migrate, configure and operate sales and service cloud platforms, including integrations, process automation, forecasting and user adoption to improve customer-facing operations.

Real-time and multilingual analysis of customer feedback and social data, with visualizations and generative AI for trend detection and actionable recommendations.

Oracle Cloud Applications Managed Services

End-to-end managed services for Oracle Cloud Applications, including enhancements, reports development, integration, and testing. This engagement simplifies application management and provides real-time dashboards for availability, performance, capacity, and incidents, enabling faster issue resolution and improved operational efficiency.

• Manage Entire Lifecycle
  Ensures comprehensive support throughout the lifecycle of Oracle Cloud Applications, minimizing operational concerns.
• Ensure 24/7 Availability
  Guarantees continuous operational support to respond to any urgent issues instantly.
• Streamline Operations
  Enhances efficiency by reducing downtime and operational complexities.
• Access Real-time Insights
  Provides critical metrics for proactive management and rapid response to issues.
• Support Future Migrations
  Prepares your infrastructure for seamless transitions with minimal disruptions.
• Enable Multi-cloud Integration
  Facilitates connectivity and compatibility across various cloud environments.

Oracle ERP Cloud Implementation and Support for a Leading Biotech Company

End-to-end Oracle ERP Cloud setup, post-production implementation support, and managed services for a leading genetic medicines company. The engagement covered production environment setup and configuration, hypercare, and ongoing enhancements, with a focus on smooth transition to managed services and ongoing performance improvements.

• Offers Comprehensive Management
  Covers all aspects of ERP management, ensuring integration with third-party systems and addressing ongoing client needs.
• Provides Transitional Support
  Ensures that the client’s IT team and end-users receive the necessary support during the crucial phase following implementation.
• Ensures Accurate Configuration
  Delivers a tailored setup that aligns with the client's operational requirements.
• Enhances Compliance and Security
  Increases operational reliability while minimizing risks related to data security and regulatory compliance.
• Facilitates Continuous Improvement
  Supports the adaptation of the system to changing business needs and technological advancements.
• Enhances Cost Predictability
  Enables better forecasting of maintenance expenses while ensuring optimal system performance.

JD Edwards EnterpriseOne

JD Edwards EnterpriseOne is a modern, cloud-enabled ERP solution. IT Convergence offers assessment, implementation, global rollouts, support and development services to tailor JD Edwards to diverse business needs, including multilingual and global operations across currencies and languages.

• Enhance Business Agility
  Deploy and scale ERP resources efficiently to meet evolving market demands.
• Streamline Operations
  Achieve efficiency by integrating essential business processes into a single, comprehensive system.
• Facilitate International Business
  Engage diverse markets with comprehensive solutions tailored for local regulations and languages.
• Unlock Intelligent Insights
  Convert JD Edwards data into actionable insights using AI to enhance decision making.
• Tailor to Business Needs
  Enhance and adapt your ERP deployment with expert customization and support.

Oracle EBS Services

Oracle E-Business Suite services to modernize and maximize the EBS investment. It includes EBS Roadmap Assessment, Upgrade Services, Global ERP Rollouts, Enterprise Command Centers, and EBS Migration to OCI.

• Migrate Workloads Seamlessly
  Transition E-Business Suite workloads to Oracle Cloud Infrastructure for improved performance, scalability, and cost efficiency.
• Identify Modernization Opportunities
  Evaluate existing processes to uncover opportunities for enhancement and alignment with best practices.
• Standardize Global Processes
  Facilitate the implementation of Oracle EBS in international subsidiaries to ensure consistency and compliance.
• Achieve Optimal Performance
  Conduct upgrades to the latest EBS versions, enhancing functionality and operational efficiency.
• Enable Data-Driven Decisions
  Implement command centers that collect and analyze data to support real-time business decision-making.
• Plan For Future Growth
  Create a strategic plan that aligns technology upgrades with business goals for sustainable growth.

JD Edwards World

JD Edwards World is an on-premise ERP solution designed for reliability and stability. Built on IBM iSeries (AS/400) platforms, it excels in financial management, inventory control, and manufacturing processes. IT Convergence specializes in optimizing and modernizing your JDE World environment, ensuring it adapts to evolving business needs while integrating with modern tools like JD Edwards Orchestrator.

• Integrates Modern Tools
  Utilizes tools like JD Edwards Orchestrator for a seamless transition to modern business environments.
• Ensures Data Consistency
  Enables informed decision-making through streamlined financial processes integrated with operational modules.
• Improves Delivery Times
  Empowers businesses to avoid stockouts and improve customer satisfaction through reliable inventory management.
• Streamlines Production Processes
  Provides tools for efficient resource allocation, enabling businesses to meet production deadlines effectively.
• Facilitates Global Commerce
  Ensures smooth operations in international markets through robust order management capabilities.

JD Edwards Tools

JD Edwards Tools empower organizations to optimize operations and enhance efficiency through advanced automation and integration capabilities. These tools facilitate seamless workflows, enabling real-time data insights and operational improvements. Key offerings include JD Edwards Orchestrator for automating tasks and integrating with modern technologies, and JD Edwards UX One for enhancing user experiences through personalized dashboards. IT Convergence specializes in implementing and customizing these tools to meet unique business needs, ensuring impactful deployments that drive productivity and operational excellence.

• Automate Repetitive Tasks
  Convert manual processes into intelligent workflows, allowing for task automation and integration with IoT and cloud applications, providing real-time monitoring and insights.
• Enhance Data Visualization
  Provides configurable tools that adapt to unique business roles, allowing users to access critical data and insights quickly for informed decision-making.
• Develop Custom Workflows
  Tailor workflows to automate unique business processes, ensuring seamless integration with existing systems and maximizing operational agility.

DataPlexus for Oracle JD Edwards

DataPlexus Insights for Oracle JD Edwards unlocks smarter analytics, transforming complex JD Edwards data into interactive and intelligent insights across finance, manufacturing, and supply chain. By integrating real-time data from multiple JD Edwards modules, it offers trusted analysis and actionable decision support, enhanced with AI capabilities for natural language querying.

• Drive Smarter Decision-Making
  Utilize AI-driven analytics to transform static reports into actionable recommendations, enabling proactive decision-making without disrupting core operations.
• Ensure Data Consistency
  Provide a reliable framework for all business units by unifying KPIs, aiding in accurate performance tracking and analysis.
• Integrate Effortlessly
  Achieve smooth data operational flow and integration, enhancing the use of existing configurations and customizations.
• Accelerate Insight Access
  Reduce setup time and enhance analytical capabilities through immediate access to built-in dashboards tailored for specific business needs.
• Simplify Data Management
  Streamline data management processes with automated data pipelines that minimize manual intervention and improve accuracy.

Private Cloud

Private cloud hosting and managed services with fixed monthly fee; includes hosting, migration, business continuity and disaster recovery, infrastructure architecture and managed services, DevSecOps, Service Now ITOM & ITSM, workload management, data & analytics, security and 24x7 monitoring.

• Ensure Continuous Security
  Receive uninterrupted monitoring and security updates to protect data and systems.
• Facilitate Effective Migration
  Easily migrate your applications and data to a reliable private cloud environment.
• Implement Secure Development Practices
  Integrate security into your DevOps workflows to enhance application security.
• Guarantee Operational Continuity
  Ensure business operations remain running smoothly even during unexpected disruptions.
• Enhance Application Performance
  Leverage proactive management for your applications and workloads to maintain high performance.
• Safeguard Sensitive Data
  Implement robust security measures and continuous monitoring to protect your applications.
• Simplify Budgeting
  Benefit from predictable expenses and avoid unexpected costs with a fixed fee structure.
• Optimize Data Management
  Ensure effective management and analysis for improved decision-making and operational efficiency.

Public Cloud

Public cloud transformation and managed services across hyperscale providers; includes transformation advisory, workload migrations, upgrades, on-premises, hybrid and cloud integrations, health checks, and disaster recovery.

• Migrate Workloads Seamlessly
  Facilitate effective and efficient migration of your workloads to public cloud environments without disruption.
• Receive Tailored Strategies
  Gain insights and guidance tailored to your specific organizational goals for public cloud adoption.
• Ensure Business Continuity
  Implement disaster recovery plans that minimize downtime and ensure critical application availability.
• Achieve Seamless Integrations
  Leverage expert services to integrate on-premises and cloud systems efficiently.
• Maintain Optimal Performance
  Conduct regular assessments of your cloud environment to ensure optimal operational performance.
• Upgrade Without Downtime
  Carry out system and software upgrades while minimizing disruption to operational capabilities.

Sales Cloud

Sales Cloud solutions to accelerate revenue growth; strategy, architecture, data migration, sales process automation, forecasting, CPQ and integrations, with ongoing managed services.

• Streamline Data Migration
  Ensure smooth and accurate data transition from legacy systems into Sales Cloud, preserving data integrity.
• Enhance Sales Efficiency
  Minimize manual effort and expedite deal closures through automated workflows and processes.
• Gain Pipeline Insight
  Utilize analytics for better visibility into sales performance, improving predictability and management.
• Build Scalable Architecture
  Create a robust architecture tailored to your organization, facilitating seamless sales processes and access control.
• Create Connected Ecosystem
  Connect Sales Cloud with existing systems to foster a cohesive data-driven environment.
• Enhance User Engagement
  Ensure successful engagement with tailored training that improves users' proficiency.
• Define Clear Objectives
  Establish success metrics and a structured rollout plan that aligns with sales goals.

Service Cloud

Service Cloud solutions for connected, intelligent customer service with omnichannel routing, case management, knowledge management, field service, analytics, integrations and ongoing optimization.

• Automate Case Lifecycles
  Streamline processes using intelligent automation, reducing manual effort and enhancing case resolution effectiveness.
• Achieve 360-Degree Customer View
  Ensure seamless integration with ERP and CRM systems to enhance service delivery and customer understanding.
• Design A Scalable Architecture
  Establish a robust architecture tailored for Service Cloud, ensuring easy scalability and secure configurations.
• Enable Omnichannel Support
  Ensure consistent customer experiences by managing interactions across multiple platforms efficiently.
• Provide Real-Time Insights
  Equip teams with actionable analytics that drive continuous service improvements and operational effectiveness.
• Build Knowledge Bases
  Develop comprehensive knowledge management systems that empower customers and reduce case volumes.
• Extend Service Capabilities
  Implement field service solutions to streamline work orders and improve on-site service experiences.
• Define Support Objectives
  Collaborate with leadership to set clear KPIs and strategies aligned with business goals for effective service delivery.

SentimentAI

Generative AI-powered sentiment analysis solution to monitor emotions in customer feedback, social media, and market trends with real-time analysis and multilingual support.

• Reveals Deeper Emotional Cues
  Utilizes generative AI to uncover subtle emotional nuances in customer feedback and market interactions.
• Gain Immediate Insights
  Analyze data on demand or at scheduled intervals to stay ahead of sentiment trends.
• React Promptly to Changes
  Instantaneous processing helps businesses respond quickly to shifts in customer sentiment.
• Identify Long-Term Patterns
  Utilize trend analysis to make informed decisions based on historical data.
• Break Language Barriers
  Analyze sentiment across a diverse range of languages for global reach.
• Tailor Insights Effectively
  Advanced visual tools to present sentiment analysis tailored to your business needs.
• Enhance Operational Workflow
  Easily embed SentimentAI insights into existing technology ecosystems for streamlined operations.