Integrated Research Limited Unclaimed

Provides real-time analytics and insights for managing complex data streams in critical technologies.

Optimize communication and collaboration for enhanced user experience across various platforms.

Optimize payment ecosystems for better performance and customer satisfaction.

Ensure the reliability and efficiency of your critical infrastructure systems.

Monitor, analyze and optimize enterprise unified communications, contact centers and collaboration spaces to ensure availability, call quality and customer experience.

Analytics and monitoring for card, high‑value and real‑time payments that provide transaction visibility, performance insights and operational issue detection for payment operators and banks.

Real‑time monitoring, capacity management and optimization for mission‑critical infrastructure across on‑premises, cloud and edge to maintain availability, performance and resilience.

Prognosis Platform

Prognosis platform powers IR's solutions across Collaborate, Transact, and Infrastructure, delivering real-time analytics for high-volume, complex data streams and enabling hybrid cloud deployments. It includes Prognosis, Elevate, and Iris as core components.

• Enables Real-Time Monitoring
  Prognosis integrates various data streams to provide actionable insights for optimal performance in critical environments.
• Simplifies Management
  Elevate is a fully managed service offering continuous enhancements and robust observability without the operational overhead on your team.
• Democratizes Insight
  Iris provides real-time, natural language responses, helping teams identify issues quickly and understand complex data easily.
• Supports Flexible Architectures
  Facilitates deployment across varied environments to ensure reliability, agility, and performance through centralized management.

Collaborate

Manage your communications and collaboration ecosystems. Collaborate provides enterprise UC, service provider capabilities, contact centers, customer experience testing, and collaboration space management to unify and optimize how teams communicate across the organization.

• Facilitate Unified Communications
  Provide comprehensive and cohesive communication solutions for enterprises across multiple platforms.
• Streamline Customer Interactions
  Enhance response times and service quality by integrating contact center solutions into the broader collaboration framework.
• Enable Proactive Management
  Monitor systems in real-time to quickly identify and address issues, preventing service interruptions.
• Leverage AI for Insights
  Quickly access actionable insights and answers through natural language queries to enhance operational efficiency.
• Optimize Collaboration Spaces
  Ensure efficient use of collaboration tools and spaces, maximizing engagement in meetings and shared activities.
• Enhance User Experience
  Identify gaps in customer interactions to ensure systems deliver high-quality experiences consistently.
• Support Multi-Tenant Solutions
  Enable service providers to effectively manage multiple clients and technologies within a single solution.

Transact

Analyzes transaction data and optimizes your payments environment, covering high value payments, card payments, and real-time payments to improve payment operations and outcomes.

• Gain Complete Oversight
  Ensure effective monitoring and management of large value transactions to maintain customer trust and regulatory compliance.
• Ensure Payment Flow
  Monitor real-time payment systems for optimal performance, helping to increase customer satisfaction and service efficiency.
• Deliver Real-Time Intelligence
  Provide actionable insights from digital transaction data, enhancing customer experience and supporting decision-making.
• Monitor & Troubleshoot
  Leverage dashboards for immediate access to transaction information, facilitating problem resolution and operational efficiency.

Infrastructure

Optimize your mission-critical infrastructure for a solid foundation.

• Enhance System Performance
  Improving infrastructure efficiency ensures business-critical systems run smoothly, reducing downtime and enhancing overall performance.
• Monitor System Health
  Receive immediate alerts for performance issues, enabling swift responses to minimize potential impacts on operations.
• Anticipate Capacity Needs
  Helps organizations model various scenarios to optimize resource allocation and prevent costly outages.
• Adapt Data Views
  Personalizable dashboards allow users to filter and display relevant metrics and trends for tailored insights.
• Streamline Reporting Process
  Easily generate reports on system performance trends, fostering informed decision-making among non-technical stakeholders.