Helpshift, Inc Unclaimed

Enhance efficiency and reduce costs through intelligent customer service automation.

Enables seamless ticket management and collaboration for enhancing customer support efficiency.

Streamline customer interactions across channels with AI-driven support and automation.

Optimize support processes by automating inquiries and deflecting tickets at scale for enhanced efficiency.

Automates issue classification and ticket routing for faster, context-aware resolution.

Capabilities for omnichannel virtual assistants, AI voice bots, self-service automation, and customer insights to scale customer service and contact center operations.

Cloud contact-center capabilities including call routing, AI receptionist/IVR, agent analytics, CRM integrations, and omnichannel customer engagement for support and sales teams.

Portals, knowledge bases and automated workflows that enable customers and employees to resolve common requests independently and reduce ticket volume.

Functionality that classifies, prioritizes, and routes incoming tickets automatically using historical tickets and configurable workflows to improve response SLAs and agent utilization.

Agent-focused workspaces and real-time assistance that consolidate advisor workflows, surface instant answers and training, and improve call quality and agent productivity.

Customer Service Automation

AI-powered automation that automates customer service workflows with bots, intelligent classification, and automated ticket routing. Includes a code‑free visual bot builder to create automated interactions across the customer journey, enabling self-service deflection and seamless escalation to human agents when needed.

• Streamline Ticket Management
  Automatically directing tickets ensures faster resolution times and optimized resource allocation, keeping the workflow efficient.
• Improve Response Times
  Automation helps in quickly managing routine inquiries, allowing human agents to focus on complex issues and enrich customer interactions.
• Optimize Case Handling
  Utilizing AI for classification enhances the accuracy and speed of issue resolution, ensuring that customers receive timely support.
• Enhance Customer Independence
  Allowing customers to find answers on their own reduces ticket volume and improves overall satisfaction.
• Reach Diverse Markets
  By offering support in multiple languages, businesses can engage effectively with a global customer base.
• Automates Problem Resolution
  Utilizes AI to guide users through common problems, reducing reliance on human agents and speeding up resolution times.
• Personalize Interactions
  Understanding customer emotions allows for tailored responses, increasing engagement and satisfaction.
• Seamless Agent Support Integration
  Ensures complex issues are handled by qualified agents promptly, enhancing user experience.
• Centralizes Information Access
  Offers customers instant access to accurate information, facilitating quicker problem-solving.
• Empower Non-Technical Teams
  This feature enables organizations to quickly adapt their customer service strategies by creating bots without needing extensive programming knowledge.
• Ensures Continuous Access
  Enables customers from different time zones to access support at any time, improving overall customer satisfaction.
• Enhances Customer Engagement
  Facilitates natural communication patterns, making self-service more user-friendly.

Online Agent Desktop

Web-based interface for customer support agents to manage tickets, collaborate with AI components, and deliver efficient, context-driven resolutions across channels.

• Maintains Consistent Customer Experiences
  Centralizes all customer interactions, enabling agents to engage effectively across diverse communication channels.
• Increases Resolution Speed
  Allows agents to work together effectively, ensuring complex issues are resolved faster.
• Enhances Workflow Efficiency
  Integrating AI and human functions allows for faster resolutions and improved interaction quality.
• Improves Operational Scalability
  Facilitates handling of high volumes of inquiries while maintaining quality service.
• Data-Driven Decision Making
  Empowers teams to leverage data for enhancing support strategies and outcomes.
• Provides Contextual Insights
  Real-time integration ensures agents have all necessary customer history for informed interactions.

Contact Center as a Service (CCaaS)

A CCaaS offering that bundles the tools needed to run a modern contact center, including data analytics, AI‑based call analysis, call recording and logging, social channels, and omnichannel support, delivered as a managed service.

• Enable Holistic Customer Engagement
  Facilitate communication through various channels for enhanced customer satisfaction.
• Enhance Performance Insights
  Utilize AI-driven insights to optimize call handling and improve service quality.
• Adapt to Changing Needs
  Easily scale resources and features as business requirements grow.
• Ensure Compliance
  Maintain detailed records of customer interactions to meet compliance requirements.
• Optimize Budgeting
  Manage operational costs while maintaining high-quality service delivery.
• Centralize Customer Data
  Integrate customer information to provide personalized service and track interactions.

Automated Service and Deflection

A deflection-focused solution that combines automated service to resolve common inquiries and deflect tickets, reducing human workload and overall support costs.

• Streamlines Issue Management
  Automatically directs inquiries to the right resolution channel, improving response times and reducing agent workload.
• Automates Complex Resolutions
  Handles routine gameplay inquiries effectively, significantly enhancing player support without agent intervention.
• Minimizes Support Load
  Utilizes automation to address frequent inquiries, significantly cutting down the volume of tickets submitted.
• Empowers Users
  Enables players to find answers independently, improving satisfaction and decreasing support costs.
• Measures Support Efficiency
  Provides insights into ticket deflection rates to refine support strategies and enhance service delivery.
• Enhances Global Reach
  Facilitates communication with a diverse player base, ensuring all users receive timely support in their preferred language.

Issue Classification and Ticket Routing

AI-enabled classification and routing to automatically categorize issues and direct tickets to the appropriate agent or automated workflow, accelerating triage and resolution.

• Classifies Issues Automatically
  Utilizes AI to assess and label incoming support requests, allowing for quicker processing and triage.
• Routes Tickets Efficiently
  Automatically channels inquiries to appropriate resolutions, reducing wait times and increasing customer satisfaction.
• Enhances Classification Over Time
  Continuously adapts to new types of inquiries by learning from agent interactions, ensuring relevance and accuracy.
• Transfers Context with Ease
  Maintains conversation context and history for smooth transitions, enabling human agents to pick up where bots leave off.
• Streamlines Support Processes
  Integrates seamlessly with existing automation tools to enhance the efficiency of customer support flows.
• Communicates Across Languages
  Facilitates support in various languages, enhancing accessibility for diverse customer bases.