CHCity of Helsinki logo

City of Helsinki Unclaimed

Local Government

www.hel.fi

The City of Helsinki is the municipal government delivering public services and governing Helsinki for residents, businesses, and visitors.

The City of Helsinki is the municipal government responsible for providing public services and governing the Helsinki metropolitan area. It serves residents, businesses and visitors through a broad portfolio of services, including health and social services, housing, education, urban planning and infrastructure, culture and libraries, and economic development support. The organization pursues inclusive decision-making, transparency, and active civic participation, with a focus on sustainable development, safety, accessibility, and quality of life. Its capabilities span direct service delivery, policy development, urban management, and support for innovation and growth. The City collaborates across sectors to address daily needs—from healthcare and early childhood services to housing, transportation, and cultural opportunities—while maintaining a commitment to equitable access, data-driven governance, and international outreach. The organization positions itself as a service-oriented government that enables a livable, resilient city, supports entrepreneurship, and engages residents in shaping its future.

To serve Helsinki's residents and businesses by delivering high-quality public services, promoting inclusive participation, sustainable development, and transparent governance that supports a thriving, safe, and accessible city for all.

What we offer

Health Care Services

Service

Comprehensive health services including primary care, mental health support, and preventive services.

www.hel.fi/fi/sosiaali-ja-terveyspalvelut/terveydenhoito

E-services

Access city services conveniently from anywhere at any time.

www.hel.fi/en/e-services

My Helsinki

Discover Helsinki’s rich attractions and events effortlessly.

www.myhelsinki.fi/

Education Services

Service

Delivers essential education and support from early childhood to adult education.

www.hel.fi/fi/kasvatus-ja-koulutus

Social and Financial Support

Service

Provides essential financial and social support services for residents in need.

www.hel.fi/fi/sosiaali-ja-terveyspalvelut/sosiaalinen-ja-taloudellinen-tuki

Housing and Health Services

Service

Offers integrated housing and health services for residents.

www.hel.fi/fi/asuminen/asuminen-ja-terveys

Permits and Facilities

Service

Streamlined Applications For City Permits And Facilities.

www.hel.fi/fi/yritykset-ja-tyo/hae-lupia-ja-tiloja

Market segments

Market size by segment

Growth potential (CAGR)

Citizen service portals and payments

15 Billion USD20% CAGR

Digital citizen-facing portals and payment channels that enable online account management, fee and ticket payments, permit transactions, and remote hearings or service requests.

Municipal health and social care

170 Billion USD6% CAGR

Integrated public health, mental health, addiction, preventive services and social welfare programs, including housing services for vulnerable groups and seniors.

Education and lifelong learning

137.8 Billion USD4.6% CAGR

Public education services spanning early childhood, basic, vocational, upper secondary and adult learning focused on skills development and equitable access.

Tourism and visitor engagement

2.125 Billion USD18.2% CAGR

Platforms and services that promote local attractions, events and experiences and provide personalized information and recommendations to visitors.

More information about our offering

Health Care Services

City of Helsinki provides comprehensive health care services for residents, including primary care through health stations, hospitals and clinics, mental health and addiction services, and preventive screenings.

  • Provides Comprehensive Health Care
    Provides a range of health services from routine to specialized care, supporting diverse health needs including emergency care.
  • Ensures Accessible Primary Care
    Local health stations make primary care accessible to all residents, ensuring timely and effective health services close to home.
  • Supports Mental Health Well-Being
    Offers a variety of mental health programs aimed at promoting mental well-being and providing essential support and treatment.
  • Improves Child And Adolescent Well-Being
    Provides tailored health services focused on the specific needs of children and youth to enhance their overall health and developmental outcomes.
  • Provides Addiction Support
    Delivers specialized support and treatment for individuals struggling with substance abuse, aiming for recovery and reintegration into society.
  • Promotes Preventive Health Care
    Includes regular screenings and various health services to prevent illnesses and ensure early detection of health issues.

E-services

Digital public services enabling residents and businesses to access city services online.

  • Access City Services Online
    Residents can seamlessly access a variety of city services such as health, education, and permits through a user-friendly digital platform.
  • One-Stop Access To City Services
    Users can access diverse city services all in one place, improving efficiency and user experience.
  • Use Services On Mobile
    E-services are designed to be accessible on smartphones and tablets, allowing users to interact with city services anytime and anywhere.
  • Navigate in Your Language
    E-services offer multilingual options to ensure that residents from various linguistic backgrounds can utilize city services effectively.

My Helsinki

My Helsinki is a tourism and visitor information platform offering guidance on attractions, events and experiences in Helsinki.

  • Offers Essential Guidance
    My Helsinki empowers users with critical insights into the city's culture, events, and must-visit locations, ensuring a rich and informed experience.
  • Find Local Events Easily
    Users can browse and plan their visits around various events happening throughout the city, catering to diverse interests.
  • Receive Customized Suggestions
    My Helsinki analyzes user preferences to provide personalized insights and recommendations, enhancing the visitor experience.

Education Services

Public educational services offering early childhood, basic, vocational, upper secondary, and adult education programs.

  • Facilitates Holistic Learning
    Programs designed to support cognitive, emotional, social, and physical development across all ages.
  • Provides Expert Guidance
    Educators guide students through learning experiences that stimulate curiosity and creativity.
  • Enhances Learning Opportunities
    Diverse resources facilitate exploration and discovery, enriching the learning environment.
  • Supports Ongoing Education
    Flexible programs cater to adult learners seeking new skills or career changes.

Social and Financial Support

City services providing social support and financial assistance to residents in need.

  • Receive Financial Support
    Eligible residents can access financial aid to alleviate economic burdens and support basic living needs.
  • Access Social Support
    Programs designed to assist individuals with various social challenges, enhancing community integration and well-being.
  • Ensure Accessibility
    Efforts to provide services that are accessible to people of all ages and abilities, promoting inclusive participation in city welfare initiatives.

Housing and Health Services

Public housing and related health-related housing services provided by Helsinki.

  • Provides Comprehensive Support
    Ensures that housing options take into account the health needs of residents, promoting overall well-being.
  • Offers Affordable Housing
    City-managed rental options provide accessible housing solutions for various income levels.
  • Supports Senior Living
    Provides dedicated housing solutions tailored to the needs of elderly residents, enhancing their quality of life.
  • Enhances Family Living
    Focuses on creating suitable living environments for families, integrating both housing and child welfare services.

Permits and Facilities

Public process for applying for permits and city facilities related to city operations and development.

  • Facilitate Efficient Applications
    Enable citizens and businesses to easily navigate the application process for permits and city facilities, saving time and promoting efficient service delivery.
  • Access Applications Online
    Users can submit permits and facility applications electronically, receive instant updates, and streamline communications with city officials.
  • Get Application Support
    Dedicated resources assist users in understanding the application process, helping ensure successful submissions.
  • Track Your Application Status
    Users can easily monitor their application's status, providing transparency and reducing uncertainty in the application process.

References

Methodology and sourcing behind the figures shown above.

Citizen service portals and payments

Estimate based on cited market figures for adjacent markets: Persistence Market Research’s citizen service AI market (US$7.7B in 2026) plus a conservative share of broader digital and real-time payments markets (Coherent’s digital payments, Fortune’s real-time payments). Assumed government/citizen-facing portion of overall digital/real-time payments is modest (conservative 5–10%), added to the dedicated citizen-service AI market to produce an aggregate 2026 market size ~USD 15B. Growth potential (CAGR ~20%) is a weighted/rounded blend of cited CAGRs for citizen service AI (~19.6%) and digital payments (~22.1%), reflecting continued govtech digitization and payments modernization.

Municipal health and social care

Estimate derived by bounding municipal health and social care as a small share of the U.S. healthcare economy (US market ~ $4.87 trillion) and scaling to municipal/public health, behavioral health, addiction, housing and social services activity. Demand drivers include strong growth in population health management and SDOH investments (PHM market reported at $28.5B–$46.9B with high mid-teens CAGRs), but municipal budgets and funding flows (local/state/federal mix) and procurement cycles constrain adoption speed. Combining a plausible share (~3–4% of US healthcare spending) yields an estimated annual market ~ $170B and a moderate near-term CAGR (~6%), reflecting stronger growth in enabling PHM/SDOH solutions but constrained public-budget growth.

Education and lifelong learning

Primary estimate uses the WiseGuy lifelong-education market report (USD 137.8 billion in 2025; 4.6% CAGR 2026–2035). LeadingLearning summaries (citing Mordor/BusinessWire) provide complementary continuing-education figures (USD ~70.7B rising to ~120.7B by 2030), supporting the scale and mid-single-digit growth profile for adult/lifelong education subsegments within the broader education market.

Tourism and visitor engagement

Estimate aligned with the smart-tourism/visitor-engagement niche reported in the search results. Credence reports the Smart Tourism market at USD 2,125.00 million (2024) with an 18.2% CAGR; smaller estimates (KBV: USD 649.99M, 15.1% CAGR) and larger, adjacent segments (virtual tourism: USD 13.46B in 2025, 30.2% CAGR; heritage tourism: USD 638.87B, 4.56% CAGR) were used for context. I selected the Credence smart-tourism figures as the primary basis because the marketSegment focuses on platforms/services for visitor engagement and personalized recommendations (matches Smart Tourism definition), and used its 18.2% CAGR as the growth-potential estimate.

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