Grazitti Interactive

Connect Salesforce or Zendesk with Jira to improve cross-team coordination, speed case resolution, and support informed customer service.

Simplify Salesforce operations with natural-language AI, reducing manual effort and helping teams manage data, permissions, metadata, and automation more efficiently.

Streamline email-driven case management, improve collaboration, and help support teams resolve customer cases more efficiently.

Connect community platforms with Salesforce to streamline case management, prioritize cases using sentiment insights, and help teams resolve issues quicker.

Configure dynamic gamification to increase community engagement and help boost ROI.

Keep support knowledge consistent across Zendesk and Salesforce and give agents unified access to accurate articles.

Keep Salesforce data accurate and consistent by detecting, preventing, and merging duplicate records with configurable, automated data-cleaning tools.

Capture and prioritize community ideas in Salesforce to support collaboration, actionable feedback, and continuous product and service improvement.

Guide users through Salesforce workflows, improve adoption, and reduce training effort with contextual walkthroughs, tooltips, and onboarding.

Improve field team productivity, reduce unsuccessful visits and service delays, and support more consistent on-site customer experiences.

Connect Shopify and Adobe Marketo Engage to automate marketing, personalize customer communications, and support more conversions.

Connect Magento and Marketo to unify customer data, personalize marketing, automate workflows, and support effective customer journeys.

Connect WordPress and Marketo to automate blog marketing, personalize website experiences, and help visitors complete forms and subscribe.

Create polished, consistent email and landing page assets faster and sync modular templates with marketing automation platforms.

Keep Marketo and connected CRM records clean and consistent to improve segmentation, reporting accuracy, campaign execution, and marketing-sales alignment.

Protect Marketo assets from loss and help teams track changes, restore assets, and move content reviews forward.

Connect Marketo and Drupal to support personalized newsletters and improve user experience, lead conversions, and return on investment.

Equip Salesforce communities with tools to improve content access, engagement, support workflows, customization, and moderation.

Improve sales recommendations, agent interactions, case handling, meeting follow-up, and Salesforce metadata and code work with AI-powered utilities.

Streamline Service Cloud support work with console-based record creation, Salesforce Community and Slack communication, case reviews, and automated workflows.

Streamline sales workflows with utilities for contact management, campaign attribution, opportunity revenue tracking, and bulk lead conversion.

Automate business processes, gain actionable insights, and deliver personalized customer experiences with AI solutions tailored to business goals.

Integrate ChatGPT into business systems and workflows to automate interactions, improve customer experiences, and support efficient operations.

Build and integrate tailored Hugging Face AI applications to automate support, analyze content, and deliver personalized user interactions.

Deliver personalized, efficient customer support with faster responses, round-the-clock availability, and automated handling of routine inquiries.

Turn digital performance data into actionable insights, clearer marketing measurement, and data-driven decisions with GA4 implementation, reporting, and ongoing support.

Capabilities to manage sales pipelines, service operations, lead and case management, and cross‑team customer workflows to improve revenue and retention.

Products: Autopex, Dupe Manager, Field Service Booster, GuideIn, Salesforce AI Utilities, Salesforce Sales Cloud Utilities

Services to implement marketing operations, KPI and reporting cadences, data-driven decision making, and marketing technology to improve lead quality, campaign efficiency, and alignment with sales.

Products: Cartiveo, Drupal Marketo Integration Connector, GMAQ, Google Analytics 4 (GA4) Consulting Services, M-Clean, M-Hive, Maginate, WordPress Marketo Connector

Systems that enable self-service, automate case and ticket workflows, and provide analytics to boost agent productivity and speed up customer issue resolution.

Products: AI-Powered Customer Service Solutions, Email-to-Case Advance, KaseSync, Salesforce AI Utilities, Salesforce Service Cloud Utilities, Sinergify, Zendesk and Salesforce Knowledge Connector

Capabilities that help organizations operate branded communities, moderate participation, collect ideas, and increase member engagement through gamification and integrated workflows.

Products: IdeasPro, KaseSync, Salesforce Community Cloud Utilities, ScoreNotch

Services and platforms that help enterprises assess AI readiness, develop custom models and agents, integrate enterprise systems, and deploy governed workflow automation.

Products: Artificial Intelligence (AI) Solutions, ChatGPT Integration & Consultation Services, Hugging Face AI Solutions

Sinergify

Sinergify connects Salesforce or Zendesk with cloud or on-premises Jira products and supports standard and custom Salesforce objects. It synchronizes issues, comments, attachments, and statuses bi-directionally. Sinergify Assist surfaces similar cases with AI-based recommendations, and integration with Agentforce supports context-aware customer service.

Category: Data Integration Software

• Connect Customer And Issue Workflows
  Connect Salesforce or Zendesk with Jira so teams can work across these systems on customer issues.
• Keep Issue Details In Sync
  Synchronize issues, comments, attachments, and statuses in both directions to maintain connected case and issue information.
• Surface Similar Cases Faster
  Find similar cases to support faster, more informed customer support decisions.
• Improve Cross-Team Issue Resolution
  Help teams coordinate around customer issues through streamlined communication and collaboration.
• Deliver Context-Aware Customer Support
  Integrate Sinergify with Agentforce to provide customer support described as fast, efficient, and context-aware.
• Support Multiple Jira Environments
  Use the connector with cloud or on-premises Jira products, including Core, Ops, Software, and Service Desk.
• Reveal Customer Context
  Provide teams with insights into the buyer's journey and customer expectations.

Autopex

Autopex is a Salesforce AI solution that helps business users, admins, and developers manage Salesforce operations through natural language. It supports data operations, metadata and dependency analysis, permission reviews, automation, Apex creation and review, documentation, account enrichment, and dynamic report generation. Powered by Salesforce Agentforce, it offers specialized agents and a choice of supported AI engines. Governance features include a testing playground and AI interaction logs.

Email-to-Case Advance

Email-to-Case Advance is a Salesforce-native, Lightning-ready solution that extends Salesforce Email-to-Case with automation, AI-assisted workflows, and enhanced case handling. It supports inbound email processing, case conversations, duplicate and loop prevention, structured comments, configurable workflows, knowledge suggestions, and AI-assisted summaries, responses, and translations. It is available on Salesforce AgentExchange.

Category: Customer Service Software

KaseSync

KaseSync connects Khoros, Higher Logic Vanilla, Gainsight, and other online community and support platforms with Salesforce. It streamlines case management and uses AI-driven insights to analyze sentiment and prioritize cases.

Category: Data Integration Software

ScoreNotch

ScoreNotch is a Salesforce-native, Lightning-ready solution for building dynamic community gamification. It supports standard and custom Salesforce objects and provides drag-and-drop configuration features.

Zendesk and Salesforce Knowledge Connector

The connector synchronizes knowledge-base articles from Zendesk to Salesforce through a unidirectional data flow. It supports category mapping, scheduled synchronization, and secure data transfer to help agents access aligned support content.

Category: Data Integration Software

Dupe Manager

Dupe Manager is a Salesforce-native, Lightning-ready data hygiene solution for identifying, preventing, and managing duplicate records across standard and custom Salesforce objects. It supports configurable search criteria, scheduled deduplication, field updates, child-record unification, and manual or automated merging.

IdeasPro

IdeasPro is a Salesforce-native, Lightning-ready idea management solution for collecting, organizing, evaluating, and managing ideas across Salesforce and community environments. It supports idea categorization, email-to-idea conversion, duplicate prevention and merging, prioritization, moderation, and engagement across multiple communities. Data is stored within the Salesforce organization, where security settings can be tailored.

GuideIn

GuideIn is a Salesforce-native, Lightning-ready in-app guidance solution for onboarding users, training employees, and communicating changes through guided tours and contextual help. It provides walkthroughs, tooltips, and onboarding experiences directly within Salesforce.

Field Service Booster

Field Service Booster is a customizable bundle of utilities that extends Salesforce Field Service capabilities. It supports crew assignment, holiday-aware scheduling, work-order location visibility, inventory checks, products on work orders, and sales-to-field-service workflows. The utilities can be customized after installation. The duplicate listing, Salesforce Field Service Lightning Booster Utilities, describes the same bundle and capabilities and has been consolidated here.

• Assign Resources By Crew
  Manage technicians as service crews and automate resource assignment at the group level.
• Avoid Holiday Assignments
  Coordinate holiday calendars with technician work calendars to help avoid scheduling work orders for technicians on holidays.
• Check Products And Stock
  Give technicians access to products on work orders and a quick action to check stock and its details before service work.
• Create Work Orders From Opportunities
  Automatically create work orders and related work objects when an opportunity closes.
• View Work Orders By Location
  Improve work-order visibility for specific locations and help field agents reduce back-and-forth.
• Customize Utilities After Installation
  Adapt the installed utilities to organizational requirements and the existing Field Service implementation.

Cartiveo

Cartiveo connects Shopify with Adobe Marketo Engage, synchronizing customer and order data in real time and in bulk. It can transfer historical customer data, collect leads, and support automated marketing workflows, including nurture emails and abandoned-cart campaigns. It also supports personalized emails and offers using synced customer data and is designed for installation without coding.

Category: Data Integration Software

Maginate

Maginate connects Magento (Adobe Commerce) with Marketo (Adobe Marketo Engage), enabling bi-directional data flow. It synchronizes customer and order information, tracks activity, and supports personalized campaigns and automated marketing workflows. Other capabilities include unknown-lead mapping, historical data transfer, form prefilling and progressive profiling, cart-abandonment campaigns, configurable DDoS prevention, and support for Magento 1 and Magento 2.X.

Category: Data Integration Software

WordPress Marketo Connector

The WordPress Marketo Connector is a no-code solution for integrating WordPress with Marketo. It brings lead data into WordPress to support personalized and localized content, prefilled forms, and marketing campaigns. It also supports blog updates, scheduled digests, Marketo forms through shortcodes, and drag-and-drop configuration.

Category: Data Integration Software

GMAQ

GMAQ is a cloud-based, AI-powered solution for creating modular email and landing page assets. Its no-code editor, templates, and reusable components help marketers create and customize assets. AI can generate templates and suggest or modify copy. GMAQ integrates with Marketo, HubSpot, and Salesforce Marketing Cloud, and supports real-time synchronization, brand styling, custom CSS, template cloning, responsive display, and compatibility with major email clients.

M-Clean

M-Clean cleans and deduplicates records in Marketo and connected CRM platforms, including Salesforce and Microsoft Dynamics. It identifies and merges duplicates, helps prevent new duplicates, and supports configurable matching criteria, winning-record rules, field-level merge settings, real-time and one-time deduplication, notifications, reports, and data standardization.

M-Hive

M-Hive is a cloud-based asset management solution for backing up, reviewing, and restoring Marketo Engage assets, including emails, templates, and landing pages. It provides a centralized asset database, scheduled and incremental backups, change tracking, bulk previews, and PDF generation. Backed-up assets can remain available if a Marketo account is unreachable or its subscription has expired.

Drupal Marketo Integration Connector

The connector links Marketo programs and campaigns with Drupal. It enables organizations to send personalized newsletters and is described as reliable and scalable.

Category: Data Integration Software

Salesforce Community Cloud Utilities

A collection of utilities and custom components for Salesforce-powered communities. It includes tools for video, discussions, ideas, knowledge capture, community headers, case creation, email digests, profile completion, article export, and moderation. Its Lightning-ready Zendesk connector syncs knowledge-base articles, tickets, organizations, and users from Zendesk to Salesforce.

Salesforce AI Utilities

A collection of tools for sales, customer support, and Salesforce development. The utilities recommend products using lead and account data; assist agents with chat replies; summarize Zoom meetings and automate case creation; create, categorize, assign, and close cases from voice calls; surface case timelines and sentiment alerts; add ChatGPT-powered intent recognition and case management to Salesforce chat; and help teams query Salesforce metadata, generate documentation, and review code.

Salesforce Service Cloud Utilities

A set of tools for extending support workflows in Salesforce. QuickCreate creates standard or custom object records from the console. SlackForce connects Salesforce Community and Slack for two-way communication, feed sharing, and replies to community posts. Case Quality Management supports review and rating of agent-handled cases, and Einstein Vision uses OCR, Intent, and Sentiment APIs to automate support workflows.

Category: Customer Service Software

Salesforce Sales Cloud Utilities

A collection of Salesforce Sales Cloud components and utilities for common sales workflows. The tools support contact merging in Lightning Experience, campaign attribution, revenue splits across opportunity products and team members, a single-page view of opportunity revenue schedules, and bulk lead conversion.

Artificial Intelligence (AI) Solutions

Grazitti Interactive provides AI solutions across sales, marketing, customer support, analytics, marketing automation, and development. Capabilities include predictive analytics, natural language processing, computer vision, machine learning, conversational AI and chatbots, machine learning operations, deep learning, and large language model integrations. Solutions can automate workflows, analyze data, personalize customer experiences, support forecasting, and integrate with business systems.

Category: AI Development Services

ChatGPT Integration & Consultation Services

Grazitti’s ChatGPT services include integration, consultation, training, and upgrades. The team connects ChatGPT with systems such as CRM, help desk and ticketing, eCommerce, CMS, project management, and chatbot platforms. Services cover customer service, sales, marketing, analytics, and industry-specific workflows, with implementation activities including assessment, planning, API integration, deployment, training, testing, and ongoing support.

Hugging Face AI Solutions

Grazitti Interactive provides AI development services using Hugging Face APIs, models, and infrastructure. Services include model selection, evaluation, training and fine-tuning, API integration, and deployment on Hugging Face or client infrastructure. The team develops NLP, multimodal, computer vision, and chatbot applications, then tests, supports, monitors, and optimizes solutions.

Category: AI Development Services

AI-Powered Customer Service Solutions

Grazitti Interactive provides AI-powered customer service solutions to personalize experiences, use real-time data, and gather insights across customer touchpoints. Capabilities include chatbots, augmented messaging, sentiment and customer data analysis, knowledge management, email and ticket classification, language translation, and virtual agents. Solutions can integrate with CRM, marketing automation, and analytics tools to support case routing, ticket creation, and personalized support.

Google Analytics 4 (GA4) Consulting Services

Grazitti Interactive’s GA4 consulting services cover setup, implementation, configuration, audits, reporting, integrations, and ongoing maintenance. The team configures properties, data streams, and events for web and app tracking, analyzes data, builds reports, and develops marketing recommendations. Services also include tag and event management, custom dashboards, enhanced eCommerce reporting, and connections with tools such as Google Ads, Looker Studio, Search Console, BigQuery, and CRM systems.