Gorgias Inc. Unclaimed

Streamline customer support through a unified inbox and automation tools.

Empower your enterprise with a customer experience platform designed for scalability and efficiency.

Gaia streamlines customer support operations with AI-driven automation and centralizes communications for ecommerce brands.

Enhance customer support with 24/7 AI engagement and instant resolutions.

Enhance ecommerce conversions with personalized, real-time shopper engagement.

Streamline phone support while centralizing customer conversations for improved efficiency.

Enhance customer engagement with real-time SMS support and drive sales conversions.

Capabilities that centralize ecommerce customer interactions into a unified inbox with ticketing, macros, automation, multi-store management, and enterprise integrations to streamline support operations and reduce response times.

AI-driven virtual assistants and automation that resolve inquiries, provide personalized on-brand responses, learn from interactions, and drive conversions while deflecting tickets.

Real-time shopper engagement that delivers context-aware recommendations, personalized discounts, and timely upsells across chat and messaging to increase average order value and conversion rates.

Capabilities to consolidate interactions across voice, chat, messaging, and digital channels to deliver consistent customer experiences and improve retention.

Helpdesk

Centralized helpdesk that consolidates customer conversations from email, social media, and other channels into one inbox. It centralizes support channels, imports all your support channels into Gorgias, and supports multi-store connections, enabling automation of repetitive tasks, macros, and autoresponders, and the management of social media posts and ads from a single platform.

• Unified Communication
  All channels consolidated into one platform enhances team collaboration and efficiency.
• Streamlined Issue Tracking
  Effectively track and resolve customer issues, ensuring no inquiries go unanswered.
• Smart Ticket Management
  Identify customer intent for effective ticket routing and improved support responses.
• Increase Sales Effectiveness
  Personalized interactions based on customer history enhance retention and conversion rates.
• Increase Response Speed
  Automating common queries allows support teams to focus on more complex issues, resulting in faster resolutions.
• Efficient Multi-channel Management
  Support multiple brands or locations from a single interface, streamlining operations.
• Centralize Customer Interactions
  Streamline communication across channels to manage all customer inquiries in a single integrated interface.
• Save Time on Repetitive Queries
  Automatically generate personalized replies for FAQs, freeing up agent resources.
• Engage on Social Media
  Manage social engagement efficiently to leverage organic interactions as sales opportunities.
• Quick Responses
  Use templates to respond swiftly and accurately to frequent inquiries.

Gorgias for Enterprise

Designed for Enterprise. Trusted by the largest Shopify brands to deliver winning experiences. Gorgias for Enterprise provides custom integrations, advanced analytics, and ticket management to meet the unique needs of large businesses.

• Build Trust Across Brands
  Leverage the reputation of prominent Shopify brands as part of your customer service strategy, enhancing customer confidence and loyalty.
• Ready for Large Scale Operations
  Gorgias for Enterprise provides custom integrations, advanced analytics, and ticket management to meet the unique needs of large businesses.
• Boost Efficiency with Automation
  Automate routine customer inquiries, freeing up your support agents to focus on more complex issues and inquiries.
• Smooth Transition and Setup
  Gorgias ensures a customized setup experience, adapting to your business's unique workflows and needs.
• Unify Customer Interactions
  By aggregating conversations from various channels, Gorgias ensures seamless customer support, resulting in faster response times and better customer satisfaction.
• Data-Driven Strategies
  Harness analytics to inform support strategies and improve customer satisfaction, aligning efforts with business objectives.
• Integrate with Key Tools
  Gorgias allows seamless interaction with popular eCommerce apps, creating a cohesive customer experience across platforms.

Gaia

Gaia is an advanced AI solution designed to enhance customer support for ecommerce brands. It simplifies the management of customer interactions, automates responses, and facilitates seamless communication across various platforms.

• Centralize All Messages
  Streamlines customer interactions, enhancing response times and service quality.
• Automate Support Responses
  Reduces manual workload and improves response speed, leading to higher customer satisfaction.
• Integrate with Ecommerce Platforms
  Enhances user experience and operational efficiency by connecting to preferred systems.
• Quick and Easy Setup
  Facilitates fast deployment, allowing businesses to begin improving customer experience promptly.
• Access Advanced Analytics
  Empowers teams with data-driven insights to enhance customer support and engagement.

AI Agent

AI Agent is the core AI-powered assistant for customer experience, designed to sell, support, and engage customers 24/7 across channels. It provides personal, on-brand assistance and can resolve a large portion of inquiries instantly, with ongoing updates across versions.

• Engage Customers Anytime
  Provide continuous support and sales assistance, enhancing customer experience by resolving inquiries around the clock.
• Resolve Inquiries Quickly
  Dramatically reduce waiting times for customers by automating resolution of common queries, boosting overall satisfaction.
• Deliver Personalized Support
  Ensure every customer interaction reflects brand voice and values, creating a cohesive and trustworthy experience.
• Centralize Customer Interactions
  Streamline communication across channels to manage all customer inquiries in a single integrated interface.
• Connect To Essential Tools
  Enable smooth data flow between various platforms, allowing the AI Agent to access relevant customer information instantly.
• Analyze Agent Performance
  Gain insights into engagement metrics, success rates, and areas needing improvement to refine customer support.
• Evolve With Customer Needs
  Regularly upgrade the AI’s capabilities using feedback and new data inputs, ensuring it stays effective and relevant.

Shopping Assistant

Shopping Assistant engages shoppers like your best rep, delivering timely recommendations and upsells based on shopper behavior.

• Increase Sales Conversion.
  Boost sales by providing shoppers with personalized suggestions that align with their preferences, leading them to confident purchases.
• Initiate Meaningful Conversations.
  Proactively engage visitors as they arrive, reducing drop-off rates and guiding them smoothly toward checkout.
• Boost Average Order Value.
  Introduce relevant add-ons and premium options at strategic moments to increase overall transaction sizes effortlessly.
• Encourage Purchases.
  Utilize smart timing for discounts to further drive conversions without sacrificing profit margins.

Gorgias Voice

Gorgias Voice provides phone support capability seamlessly integrated with the helpdesk, enabling customer service teams to manage calls alongside other interactions while accessing customer data and chat history.

• Handle Calls Efficiently
  Manage inbound and outbound calls with complete visibility of customer history, making interactions more personalized and effective.
• Enable Contextual Conversations
  Understand customer needs better by having complete access to their history and previous interactions, enhancing the quality of support.
• Reduce Wait Times
  Enable customers to quickly resolve common inquiries like order tracking or status updates without waiting to speak to an agent.
• Gain Insightful Metrics
  Track KPIs related to call resolution and customer satisfaction to enhance service quality.
• Start Supporting Instantly
  Get up and running within minutes to start managing customer support through voice calls without complex installations.

SMS

Meet customers where they’re most reachable. SMS has unmatched open rates, providing on-the-go support, real-time updates, and two-way conversations with Gorgias SMS.

• Provide Instant Responses
  Capture customer inquiries immediately, ensuring no message goes unanswered, creating a seamless support experience.
• Drive Sales with SMS
  73% of shoppers purchase after receiving a text, enabling brands to proactively reach out and boost conversions with targeted offers.
• Save Agent Time
  Reduce agent workload with automated replies, freeing them to handle complex inquiries.
• Switch Channels Easily
  Maintain customer context across platforms, ensuring smooth transitions from SMS to voice or email as needed.
• Measure SMS Revenue
  Understand the revenue generated from SMS interactions, helping to refine marketing strategies.