Genesys Unclaimed

Transform customer interactions into value with personalized, AI-driven experiences.

Enhance employee productivity and efficiency with Genesys Cloud EX, a powerful WEM platform.

Empower developers to create customized CX solutions seamlessly with our open platform.

Financial Services And Banking Organizations

Mid-to-large banks and financial services firms pursuing omnichannel CX improvements.

Retail And Consumer Brands

Global retailers seeking consistent, personalized omnichannel experiences.

Healthcare Providers And Payers

Hospitals and health plans seeking integrated CX and care coordination.

Public Sector And Government Agencies

Secure, scalable citizen engagement for government services.

Cloud-hosted contact center capabilities delivering omnichannel routing, multichannel engagement and scalable operations for enterprise customer service.

Workforce planning, scheduling, performance management and agent engagement features for contact centers to improve productivity and retention.

Capabilities to connect siloed data and orchestrate end-to-end customer and employee journeys across channels to optimize outcomes and reduce friction.

AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.

Open APIs, developer tools, integrations and a marketplace to build, extend and secure CX workflows and apps at enterprise scale.

Genesys Cloud CX

Genesys Cloud CX is a cloud-based customer experience platform that delivers personalized experiences at scale through AI-powered orchestration and multichannel engagement. It enables end-to-end journey orchestration, intelligent automation, and an open platform with public APIs and AppFoundry-ready integrations to connect data across channels.

• Accelerate Value Realization
  Harness AI to enhance productivity and streamline operations while providing insights that matter.
• Ensure Seamless Customer Interactions
  Engage customers across digital channels effortlessly, enhancing their journey with integrated AI.
• Simplify Integration
  Quickly add functionality to your platform with apps that are ready to integrate, saving time and resources.
• Optimize Experiences at Every Touchpoint
  Utilize comprehensive journey mapping to create cohesive experiences that drive loyalty and satisfaction.
• Enhance Capabilities
  Integrate with a wide variety of third-party apps to extend your customer engagement capabilities.
• Enable Custom Integrations
  Leverage developer tools and APIs to customize and extend functionalities for unique organizational needs.
• Enhance Employee Effectiveness
  Empower teams with tools that facilitate better management and promote employee satisfaction and retention.
• Evolve Seamlessly
  Benefit from regular updates and new integrations to keep your tools current and effective.

Genesys Cloud EX

Genesys Cloud EX is a workforce engagement management (WEM) platform and standalone solution that drives employee efficiency within the contact center and beyond. It includes built-in AI to simplify management and improve retention. This platform is designed to optimize workforce management, ensuring employees are engaged and effective across all operations.

• Unlock Employee Potential
  The integrated AI tools enhance management processes, leading to higher employee retention and productivity.
• Scale Operations Seamlessly
  Ensure consistent capabilities across different markets, adjusting resources as needed to meet demands.

Open Platform

Open CX platform and cloud architecture enabling developers to build, integrate, and deploy experiences with Dev Tools, Public APIs, security controls, and a broad integrations ecosystem.

• Supports Scalable Global Deployments
  Utilize a cloud-based infrastructure that allows for easy scalability and deployment of personalized experiences worldwide.
• Facilitates Customization and Innovation
  Access comprehensive development tools and APIs to customize and innovate your customer engagement solutions.
• Guarantees Worldwide Reliability
  Ensure your application is accessible globally with high availability and performance standards.
• Ensures Security and Trust
  Utilize advanced security features and governance frameworks to maintain trust in AI-powered services.
• Enhances Platform Functionality
  Leverage a variety of pre-integrated applications and rich integrations to enhance the platform's features and functionalities.
• Propels Ongoing Improvement
  Stay ahead in the market with constant improvements and updates to features ensuring optimal performance.