Fusion Connect

Connect business locations with internet options tailored to their needs, including remote-site access and backup connectivity for critical systems.

Give employees and guests secure wireless access while simplifying network management and using customer insights to support engagement and loyalty.

Improve application performance, strengthen connectivity across locations, and reduce disruption with managed traffic routing, failover, and centralized network controls.

Secure access for distributed teams while simplifying network and security management and supporting application performance.

Keep multi-location networks secure, resilient, and running smoothly with around-the-clock management, monitoring, maintenance, and connectivity tailored to each site.

Simplify business phone management, equip employees to work from different locations, and scale service as needs change.

Replace aging copper lines, reduce monthly costs, and keep critical systems connected with managed installation, redundant connectivity, and ongoing support.

Connect existing phone systems to the public telephone network, adjust call capacity for demand, and reduce calling costs.

Unifies business calling in Microsoft Teams, with flexible plans, global reach, simplified management, and failover to help keep organizations connected.

Unify business communications and collaboration to help employees stay connected, work from anywhere, and simplify communications management.

Help customers reach answers faster, support agents, and manage contact center AI costs with predictable monthly pricing.

Reach customers and coworkers through compliant, manageable business texting integrated with your UCaaS platform.

Send and manage faxes from anywhere, simplify document tracking, and reduce reliance on costly POTS lines.

Combine enterprise-grade calling and Webex collaboration in one secure experience, helping employees communicate across devices, locations, and workstyles.

Helps businesses choose and manage Microsoft licenses, control licensing costs, and get responsive support.

Business Internet Access

Fusion Connect offers business internet options tailored to each location’s availability, performance requirements, bandwidth needs, and budget. Choices include Dedicated Internet Access, broadband fiber, business cable, wireless broadband, fixed wireless, and satellite, with speeds and features suited to headquarters, branch offices, remote sites, and backup connections. Project managers and support oversee implementation from start to finish. Circuits with a fixed public IP include proactive monitoring that detects issues, opens a support ticket, and allows the Network Operations Center to begin working on resolution.

Managed WiFi

Fusion Connect Managed WiFi provides private wireless access for employees and secure public WiFi for guests through a fully managed solution. The service covers network design, installation, monitoring, security, and ongoing management, with coverage that scales from a single access point to thousands across offices, stores, facilities, campuses, and multi-site organizations. It includes user segmentation and policy enforcement, automatic access point software updates, customer insight tools, and a predictable subscription model.

Managed SD-WAN

Fusion Connect’s Managed SD-WAN optimizes application performance, strengthens WAN reliability, and simplifies network management across business locations. It monitors network conditions and routes traffic over the best available path, using multiple internet connections and automatic failover when a connection degrades or fails. Centralized visibility, policy control, and troubleshooting help teams manage sites, while zero-touch provisioning and guidance from Fusion Connect’s SD-WAN team support deployment in days. Options include traffic prioritization, security capabilities, and circuit restoration monitoring.

Secure Access Service Edge (SASE)

Fusion Connect SASE combines SD-WAN and Security Service Edge (SSE) in a cloud-delivered networking and security solution. It securely connects branches, remote workers, devices, and cloud applications, with consistent security policies across distributed environments. SASE Standard and SASE Advanced offer different levels of security, visibility, and support. Businesses can use Fusion Connect’s SD-WAN or bring their own, and manage performance, rules, and sites through an online customer portal.

Managed Network Services

Fusion Connect manages, monitors, and maintains business network infrastructure 24 hours a day, 365 days a year. The service supports organizations with 5 to more than 5,000 locations, helping them expand to new sites, upgrade bandwidth, monitor performance, and protect their networks. Networking professionals design flexible multi-location networks and select connectivity technologies suited to each location, including SD-WAN, 5G, fiber broadband, managed Wi-Fi, and satellite. Fusion Connect also helps businesses choose a mix of carriers and connectivity options, with US-based support and service level agreements that include response and resolution times.

Hosted Voice (VoIP)

Fusion Connect Hosted Voice is a managed business phone service that uses an internet connection for telephony, eliminating the need to manage expensive on-site PBX equipment. It offers more than 50 calling and mobility features, flexible seat counts, and calling from desk phones, conference phones, computers, and smartphones. Customers can manage services through a web portal, with fast installation options and free training for users and administrators.

Category: Business VoIP Services

POTS Line Replacement

Fusion Connect’s POTS line replacement solution replaces aging copper phone lines with an all-in-one device that emulates traditional analog lines using modern IP, LTE/5G, or other digital connectivity. It supports existing wiring and critical legacy systems such as fire alarms, elevators, security systems, and emergency phones, with full E911 access. The service includes equipment, data plans, project management, site survey and installation, redundant connectivity, integrated battery backup, ongoing monitoring, and 24/7 US-based support for one monthly price.

SIP Trunks

Fusion Connect SIP Trunks connect an IP-enabled PBX to the public telephone system over an existing broadband connection. Customers choose capacity based on the maximum number of concurrent calls they need, with call bursting available for peaks. The service supports existing phone equipment and numbers, and can be combined with unified communications or hosted voice for remote employees and branch offices. It offers unlimited inbound, outbound local, on-net, and domestic long-distance calling in the United States and Canada, plus unlimited DIDs. Businesses report savings of up to 50% compared with traditional analog landlines.

Microsoft Teams Calling Services

Fusion Connect adds business calling to Microsoft Teams through Operator Connect, Direct Routing, and specialized solutions. Users can make and receive calls to landlines and mobile devices across PCs, smartphones, tablets, Teams-enabled desk phones, and conference room systems. The service supports existing or new phone numbers, flexible domestic and international calling plans, and centralized provisioning. Optional capabilities include SMS/MMS, contact center services, call recording, audio conferencing, and call analytics. Resilient DID failover helps maintain reachability when Microsoft Teams is unavailable.

Category: Business VoIP Services

Unified Communications as a Service (UCaaS)

Fusion Connect’s managed UCaaS offering brings business calling, messaging, meetings, video, and collaboration together in a unified experience. It is available with Microsoft Teams and Cisco Webex, helping businesses provide communications tools across their workforce. Fusion Connect supports deployment and management, with 24/7 US-based technical support. For UCaaS with Cisco Webex, underlying service infrastructure is covered by guarantees that include 100% uptime, customer satisfaction, installation, future-proof technology, and rate lock.

Contact Center as a Service (CCaaS)

Fusion Connect’s cloud-based Contact Center as a Service platform helps businesses manage customer interactions across available teams and channels. Its AI capabilities include real-time agent guidance, natural-language caller intent recognition and routing, autonomous handling of routine inquiries, and conversation analytics. The offering also provides call center reporting and AI packages with predictable fixed monthly pricing, without token consumption charges or surprise fees.

SMS/MMS Business Texting

Fusion Connect’s SMS/MMS business texting service lets businesses send and receive text and multimedia messages from their main business number. Users can text from Microsoft Teams, Cisco Webex, or another platform, bringing messaging into their UCaaS environment. The service supports customer and coworker communications for marketing, customer service, sales, alerts, and internal purposes, with tools for campaign registration, message management, AI assistance, and optional compliance archiving.

Hosted Fax

Fusion Connect Hosted Fax is an internet-based fax service that lets users access, send, and receive faxes through a web portal or an authorized email address. The service includes unlimited users and fax transmissions for one low price, along with monitoring tools, fax activity tracking, document visibility, and a searchable online archive. Customers can access the portal from anywhere with a web browser and use the service to reduce reliance on costly POTS lines.

Cisco Webex Calling

Fusion Connect’s Cisco Webex Calling Services connect organizations to the global Public Switched Telephone Network (PSTN) and add a complete business phone system to Webex collaboration. The service brings calling, meetings, messaging, polling, events, video, and real-time collaboration into an integrated experience across phones, computers, tablets, and smartphones. It includes cloud-based call handling, centralized administration, analytics, integrated devices, and end-to-end enterprise-grade encryption, with solutions tailored to an organization’s needs.

Category: Business VoIP Services

Microsoft Licensing

Fusion Connect helps businesses select, purchase, and manage Microsoft cloud licenses, with competitive pricing and flexible licensing models. The service covers products in the Office 365, Microsoft 365, Windows 11 Enterprise, and Dynamics 365 families, and helps organizations choose Microsoft 365 plans such as E3, E5, Business Premium, Teams Enterprise, Teams Premium, and Copilot. Support includes 24/7 US-based tier 1 assistance, escalation to Microsoft tier 2 and 3 support, and licensing reviews. Microsoft services can also be combined with Fusion Connect communications solutions.