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Freshworks Inc.

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AI-First Softwarewww.freshworks.comSan Mateo, California, United StatesUpdated September 6, 2026

Freshworks Inc. delivers AI-first service software that simplifies work and improves experiences for customers and employees worldwide.

Overview

Freshworks Inc. provides AI-first service software designed to deliver exceptional customer and employee experiences. The company aims to simplify complex software ecosystems for businesses of all sizes, helping teams automate routine work, improve service outcomes, and accelerate digital transformation. With a focus on people-first AI and a commitment to accessible, scalable solutions, Freshworks serves a global customer base across industries, empowering organizations to unify operations, gain insights, and deliver fast, reliable support. The company emphasizes customer champions, purposeful leadership, and a growth mindset, and positions itself as an easy-to-implement option that reduces complexity and drives measurable value.

Mission statement

We’re on a mission to help every business struggling under the weight of bloated, overpromised software.

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What we offer

Freshworks Unified Suite

Empower your organization with seamless IT service management, customer support, sales automation, and marketing effectiveness.

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Market segments

Customer service management

Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.

Products: Freshworks Unified Suite

IT service management

Features for IT incident, problem, change and asset management with unified ticketing, automation and reporting to streamline IT operations and reduce mean time to resolution.

Products: Freshworks Unified Suite

Marketing automation

Capabilities for campaign orchestration, predictive segmentation, multichannel engagement and analytics to drive demand generation and measure marketing effectiveness.

Products: Freshworks Unified Suite

Conversational AI and virtual assistants

AI-driven chatbots and copilots that summarize interactions, suggest responses, and automate repetitive tasks to increase self-service and agent productivity.

Products: Freshworks Unified Suite

Self-service and knowledge management

Portals, knowledge bases and automated workflows that enable customers and employees to resolve common requests independently and reduce ticket volume.

Products: Freshworks Unified Suite

More information about our offering

Freshworks Unified Suite

The Freshworks Unified Suite integrates multiple functionalities for IT service management, customer service, sales, and marketing into a cohesive ecosystem. It features AI-driven tools, omnichannel support, automated workflows, and analytics to enhance productivity and customer satisfaction across departments.

Enhance Support With AI Assistance
Freddy AI automates ticket management and improves response times for better service efficiency.
Supports Multiple Channels
Deliver seamless support and marketing campaigns across chat, email, social media, and more.
Simplifies Ticket Management
Provides agents a unified view of all tickets, enhancing collaboration and context for issue resolution.
Automate Operations Efficiently
Streamline workflows across IT, sales, and marketing departments for timely task resolutions.
Understand Customer Needs
Access insights into customer behaviors and preferences to improve relationships and service outcomes.
Automate Campaigns Effectively
Enhance marketing effectiveness through intelligent automation and a comprehensive approach to customer engagement.
Drive Improvement With Real-Time Insights
Leverage comprehensive analytics to assess performance across IT, sales, and marketing to identify trends and drive process improvements.
Empower Users via Self-Service
Provide self-service options that enhance user satisfaction and reduce support workload.

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