EzyConn

EzyConn answers customer enquiries, completes routine processes, books appointments and brings in a team member when human help is needed.

Capabilities that automate and manage customer-facing interactions across web and voice channels to reduce response time, handle routine inquiries, and integrate with enterprise systems.

Products: EzyConn

Capabilities that consolidate and manage customer conversations from email, chat, phone, social and other channels into a unified inbox with ticketing and cross-team workflows.

Products: EzyConn

Online booking and calendar management with 24/7 self-service booking, automated reminders, rescheduling and cancellation workflows, and caseload or patient scheduling features for service providers.

Products: EzyConn

EzyConn

EzyConn is an AI customer service platform that answers enquiries across website chat, WhatsApp, Telegram, email and phone using a business’s own content. It can follow ready-made processes and business rules, book appointments into connected calendars, capture and route leads, and invite a team member to take over when needed. Teams can manage conversations from a shared inbox or reply to customers from Slack threads. The platform also records conversation and process outcomes, sends notifications, and connects with other tools through AI Actions, Zapier and webhooks.

• Answer From Trusted Business Content
  Give the agent business-specific material to answer customer questions, with the source shown. If that material does not cover a question, EzyConn says so instead of inventing an answer.
• Complete Enquiries With Business Rules
  Use configured processes to ask the questions a job requires, check answers against business rules and finish with a defined outcome. Published processes provide starting points across multiple industries.
• Bring In A Person With Full Context
  Invite a team member when human help is needed and pass along the conversation so the customer does not have to repeat what they have already said. The AI pauses while the teammate handles the conversation.
• Answer Across Connected Customer Channels
  Bring website chat, WhatsApp, Telegram and email conversations together with the same agent, and connect an inbound phone line using the business’s Twilio number.
• Book Appointments In The Conversation
  Let customers book, move or cancel appointments without leaving the conversation. EzyConn checks connected calendars and business availability before offering appointment times.
• Serve Customers In 30 Languages
  Let customers ask questions in their own language and receive answers in that language, with 30 languages supported.
• Reply From The Inbox Or Slack
  Let teammates respond from the shared inbox or a Slack thread, with replies delivered to the customer’s conversation. Conversation context accompanies a handover.
• Connect Conversations To Other Tools
  Send selected events to Zapier or signed webhooks, or use AI Actions to pass information collected in a conversation to an external system.
• Answer Calls With The Same Agent
  Connect a business’s own Twilio number so the agent can answer inbound calls using the same business content as other connected channels.
• Review Conversations And Process Outcomes
  Inspect the sequence of events, answers and rules behind a process run, revisit past conversations, review questions the agent could not answer and export reports.
• Answer From Live WooCommerce Products
  Help shoppers check product details, prices and stock using the connected WooCommerce catalogue, which EzyConn reads without needing a password or key.
• Notify The Right People At Key Moments
  Choose which customer or team events should trigger notifications and which audience and available channel should receive them.
• Extend Support With Campaigns And AI Email
  Access outbound campaigns on Starter and AI Email on Professional, as part of the plan-based product features.