ESW

Coordinate international commerce through one adaptable operating model, helping brands scale across markets with visibility, consistent execution, and control.

Localize international shopping, support trusted payments, and clarify total costs to improve conversion while simplifying cross-border operations.

Control international returns costs, resolve refunds faster, recover inventory value, and maintain a consistent branded experience across markets.

Help brands reach shoppers through AI discovery and complete purchases with coordinated, governed global commerce operations.

Unify inventory and order operations across channels to simplify fulfillment, support channel growth, and reduce operational exceptions.

Coordinate international fulfillment, compliance, and delivery in one model to scale into new markets with consistent execution and less operational complexity.

Improve international revenue, conversion, and retention through localized, data-informed growth programs that adapt to each market and build performance over time.

Resolve international shopper queries with consistent, local-language support that helps build trust and reduces the support workload on internal teams.

Services and platforms that enable international buyer-seller discovery, multi-currency payments, and support for cross-border trade and logistics for global commerce.

Products: ESW Platform, Global Checkout, Agentic Commerce

Order orchestration, inventory allocation and fulfillment workflows across online, store and marketplace channels to improve order accuracy and delivery experience.

Products: Omnichannel Order Management, ESW Platform

Contract logistics services that manage warehousing, inventory, order fulfillment, and client-facing operations for brands and retailers.

Products: Global Supply Chain, Global Returns

Outsourced customer service and contact center operations with dedicated specialists, analytics-driven feedback loops, compliance controls, and white-glove support to improve retention and loyalty.

Products: Customer Services

Tactical services to increase visibility, engagement and conversions through SEO, paid search, social media campaigns, content strategy and analytics-driven optimization.

Products: Growth Services

ESW Platform

The ESW Platform is a control layer that orchestrates global commerce operations through one coordinated operating model. It connects workflows across checkout, payments, fulfillment, delivery, returns, settlement, compliance, logistics, and service, with a consistent data view across operations. Security and financial, regulatory, and operational compliance controls are built into platform workflows. Standardized connectors and APIs integrate with existing ecommerce platforms, enterprise systems, and custom architectures without requiring replatforming. Its multi-region architecture is designed for high availability and low latency as brands expand across markets, channels, and partners.

Category: Ecommerce Platforms

• Coordinate Global Commerce In One Model
  Central coordination aligns commerce operations across markets and workflows, reducing the need to manage disconnected systems separately.
• See Performance Across Commerce Operations
  A shared view of operational performance helps teams make decisions using consistent data rather than reconciling reports from fragmented systems.
• Expand Without Rebuilding Compliance Frameworks
  The platform incorporates compliance controls into its operating model, so brands can expand across markets without creating separate frameworks for each one.
• Connect Existing Systems Without Replatforming
  Brands can connect existing ecommerce and enterprise architectures through standardized interfaces, gaining global commerce capability without replacing or rebuilding systems they already operate.
• Protect Transactions, Data, And Automation
  Security policies are part of platform workflows, so protection is built into the operating model rather than added separately.
• Maintain Performance Through Peak Demand
  Multi-region architecture is designed to support high availability and low latency as transaction demand rises during launches, campaigns, and seasonal peaks.
• Add Capabilities Without Replacing Existing Systems
  Brands can extend their existing commerce architecture with new capabilities, markets, and partners without replatforming or dismantling systems already in use.

Global Checkout

ESW Global Checkout coordinates localization, payments, fraud prevention, and compliance within one international transaction model. It supports 200+ markets and more than 35 global, local, and alternative payment methods, including express checkout and buy now pay later. Brands can deploy through hosted, embedded, or composable implementations compatible with existing ecommerce platforms and custom environments. The checkout adapts currencies, languages, payment methods, and pricing to local markets, while providing transparent landed costs. ESW acts as Merchant of Record for transactions processed through Global Checkout, assuming responsibility for applicable tax, duties, foreign exchange, regulatory obligations, and fraud-related financial liability. Centralized settlement, reporting, and reconciliation provide a consistent view across markets and currencies.

• Localize Every Checkout Across Markets
  Give shoppers an experience shaped for their market, with familiar currencies, languages, and payment options, while keeping the brand’s look and standards consistent.
• Accept Trusted Payment Methods Worldwide
  Present shoppers with locally relevant payment options and route transactions through payment networks suited to each market to help improve approvals and reduce failed transactions.
• Reduce Fraud Exposure And Chargebacks
  Manage fraud within the checkout rather than through a separate tool. ESW assumes fraud- and chargeback-related financial liability for covered transactions, reducing the retailer’s exposure.
• Transfer Cross-Border Transaction Responsibilities
  Shift applicable tax, duty, foreign exchange, and regulatory responsibilities to ESW as Merchant of Record, reducing the need to manage these obligations separately in each market.
• Show Shoppers The Full Cost Upfront
  Present duties, taxes, and other costs before purchase to give shoppers a clear total and help avoid unexpected charges at delivery.
• Reach Shoppers In 200+ Markets
  Extend checkout coverage across more than 200 markets without building separate market-specific checkout infrastructure for each region.
• Integrate Without Replatforming
  Choose a hosted, embedded, or composable implementation that fits existing ecommerce platforms and custom environments without dismantling or replacing current systems.
• Centralize International Settlement And Reporting
  View settlement, reporting, and reconciliation across markets and currencies in one consistent model instead of coordinating fragmented providers, currencies, and timelines.
• Sell And Redeem Gift Cards Globally
  Enable shoppers to buy and redeem gift cards across the markets served by Global Checkout.

Global Returns

Global Returns replaces fragmented return workflows with one coordinated model across international markets. It manages collection, processing, inspection, refund execution, and inventory recovery, with returns processed locally, refunds triggered automatically, and returned goods routed through structured disposition. The service operates across 30+ countries and uses more than 50 processing centers.

• Coordinate Returns Across Markets
  Manage the full reverse-logistics lifecycle through a coordinated model, helping teams reduce the workload of managing separate portals, partners, and processes in each region.
• Process Returns Locally
  Use local collection and processing across the network of more than 50 centers, keeping returns in-market where possible and reducing reverse-logistics cost and transit time.
• Trigger Refunds Automatically
  Trigger refunds on receipt or approval of returned items, enabling faster shopper resolution and consistent processing across markets without manual refund workflows.
• Recover Value From Returned Inventory
  Route returned goods through an appropriate disposition path, including restocking, rerouting, or liquidation, to speed inventory recovery and reduce value loss and write-offs.
• Keep Return Updates On-Brand
  Give shoppers a branded place to initiate returns, track progress, and see refund status, avoiding generic carrier pages and helping reduce inbound queries about return status.
• Verify Returned Item Condition
  Assess condition, authenticity, and resale readiness before returned goods re-enter the supply chain, helping protect against fraudulent returns and uphold inventory standards.
• Use Returns Data To Guide Decisions
  Use return and recovery metrics to understand where costs are concentrated, which products drive returns, and where processing bottlenecks exist, supporting informed operational and product decisions.

Agentic Commerce

ESW Agentic Commerce extends the ESW Platform into AI-driven shopping environments. It helps brands make product catalogs discoverable to AI assistants and complete secure transactions within AI interfaces, while coordinating checkout, fulfillment, and post-purchase service through the same operating model used for global commerce. The solution includes governed AI agents and a central Agentic Hub, and works with existing commerce systems rather than requiring brands to replace their platforms.

• Surface Products In AI Shopping
  Make product catalogs available to AI-driven discovery so shoppers can find, compare, and consider a brand’s products in the environments where they search.
• Complete Purchases Within AI Interfaces
  Allow customers to move from an AI product recommendation to a completed purchase within the AI experience, rather than requiring a separate checkout journey.
• Manage Agentic Commerce Centrally
  Give teams one environment to access agentic commerce resources and coordinate capabilities as they expand across workflows and AI touchpoints.
• Govern And Monitor Agent Activity
  Keep automated workflows within defined policies, with visibility into agent activity and controls for oversight, monitoring, and escalation as automation expands.
• Show Total Costs Across Markets
  Provide accurate landed-cost calculations across markets and coordinate the cross-border requirements that standalone AI tools may not handle, including duties, taxes, and Merchant of Record obligations.
• Automate Core Commerce Workflows
  Use pre-built agents to automate specified operational workflows while keeping their decisions within the governance framework.
• Connect Agents To Existing Systems
  Extend existing commerce systems into AI workflows rather than introducing a disconnected layer or replacing platforms already in use.
• Protect Payments In AI Commerce
  Help protect payment details during AI-assisted purchases while coordinating payment authorization, settlement, fraud protection, and compliance through ESW.
• Connect Commerce To AI Platforms
  Make catalogs and commerce functionality accessible to AI shopping platforms and agents, with checkout endpoints supporting the transaction flow.
• Launch AI Shopping Channels Faster
  Make emerging AI shopping environments accessible through standardized accelerators that reduce reliance on custom channel integration projects.

Omnichannel Order Management

ESW Omnichannel Order Management coordinates inventory visibility, order capture, routing, and fulfillment across DTC storefronts, marketplaces, and social commerce channels in one operational layer. It connects with existing ecommerce platforms and enterprise architectures through connectors and APIs, helping brands manage channel operations consistently as they expand.

• Unify Orders Across Every Channel
  Manage orders from DTC storefronts, marketplaces, and social commerce through a shared operational layer, keeping channel workflows coordinated.
• See Stock Across Every Node
  View stock availability and position across fulfillment nodes through one consistent data view. Inventory can be shared across DTC and marketplace sales rather than divided into separate operational pools.
• Route Orders To Optimal Nodes
  Automatically route orders using inventory position, cost, speed, and compliance requirements. Centralized decisions make available stock accessible across the operation and help reduce stockouts.
• Connect Existing Commerce Systems
  Add unified order management while keeping existing systems in place. Pre-built integrations and API-supported custom builds connect the product with ecommerce platforms and enterprise architectures.
• Add Channels Without Rebuilding
  Expand into marketplaces and social commerce using the existing operational model, avoiding the need to create separate infrastructure and workflows for each new channel.
• Manage Peak Demand Consistently
  Handle spikes across launches, campaigns, and seasonal peaks within the existing operational model, helping maintain routing quality and fulfillment performance.
• Fulfill Orders From The Fastest Store
  Route orders to a store location that can fulfill them fastest, using store locations as part of the fulfillment network.
• Coordinate Settlement Across Channels
  Keep settlement workflows connected with order capture and fulfillment coordination across DTC storefronts, marketplaces, and social commerce.

Global Supply Chain

ESW Global Supply Chain manages the full physical flow of products across international markets, bringing supply chain design, fulfillment, trade compliance, delivery, and regulated goods management into one operating model. It supports hub, hubless, and hybrid distribution through 50+ distribution centers and 30+ carriers across 200+ markets. Brands can use ESW for fulfillment execution or coordinate their existing supply chain operations through the platform.

• Govern Trade Compliance Across Markets
  Coordinate customs, classification, duty, and regulatory requirements within one framework as products move across borders.
• Design Supply Chains Around Expansion Plans
  Align inventory positioning, fulfillment models, and sourcing strategies with the brand’s market expansion plans.
• Outsource Fulfillment Without Building Infrastructure
  Use ESW’s distribution centers and carrier network for storage, pick-and-pack, shipping, and delivery without building fulfillment capacity in every market.
• Coordinate Delivery Across Markets
  Manage carrier networks within one operating model and adapt carrier selection to regional delivery needs.
• Adapt Distribution As Markets Grow
  Choose and evolve hub, hubless, or hybrid distribution models as the brand’s footprint and operating needs change.
• Optimize Supply Chain Cost And Performance
  Continuously improve network cost and performance as volume grows, including through carrier selection, inventory positioning, and fulfillment routing.
• Manage Regulated Goods Across Markets
  Support compliant sale, storage, and shipment of regulated products across international markets.
• Recover Eligible Duty And VAT
  Identify eligible flows and manage customs recovery so duty and VAT refunds on qualifying returned or re-exported goods can be claimed.
• Connect Stores And Pickup Points
  Include stores and pickup points in the fulfillment model for shipping, collection, and returns across locations.

Growth Services

ESW Growth Services are ongoing programs that help brands turn international presence into revenue and sustained performance. Working alongside the ESW platform, teams coordinate market activation, targeted demand generation, localization, analytics, and conversion optimization. Services support both new market launches and established markets, with programs prioritized around the greatest commercial opportunities.

• Coordinate Ongoing International Growth
  Keep growth activities aligned with the ESW platform and the evolving needs of your international markets through ongoing programs and coordinated execution.
• Find And Fix Conversion Barriers
  Identify issues affecting the international purchasing experience, apply fixes, and monitor results to improve conversion and retention across markets.
• Drive Qualified International Traffic
  Reach shoppers in multiple markets through campaigns and regional targeting designed to bring qualified traffic to localized storefronts.
• Guide Decisions With Cross-Market Insights
  Bring performance data across markets and commerce operations into a consistent view so teams can identify priorities and make better-informed growth decisions.
• Localize Storefront And Marketing Content
  Translate storefront and marketing content for different languages and regions with machine translation and human oversight, helping shoppers encounter locally relevant content while maintaining brand consistency.
• Accelerate Integration And Market Launch
  Use ESW-led implementation support to integrate the platform and activate new markets, reducing the internal effort involved in launch.
• Focus Effort On Priority Markets
  Direct growth programs toward the markets, regions, or brands with the greatest performance gaps or commercial opportunities, while supporting both launches and established markets.
• Reach High-Intent International Audiences
  Use payment network channels to connect with high-intent international audiences and support customer acquisition and checkout conversion.

Customer Services

ESW Customer Services provides always-on, multilingual support for international shoppers across email, chat, and other digital channels. Specialists handle order status, delivery, payments, returns, refunds, and cross-border scenarios such as customs queries. Agents have access to order, delivery, and transaction context, while a self-service portal lets shoppers track orders, initiate returns, and resolve queries. Centrally governed service standards, escalation paths, and brand tone are applied consistently across languages, regions, and channels.

• Support Shoppers Around The Clock
  Shoppers can contact support through relevant digital channels at any time and communicate in languages expected in their markets.
• Resolve International Queries
  Shoppers receive support designed for the customs, delivery, payment, and returns issues that arise when buying across borders.
• Resolve Issues With Order Context
  Agents can use the context behind each order to address shopper queries without requiring shoppers to repeat information already available.
• Maintain A Consistent Brand Experience
  Centrally governed standards and brand tone help shoppers receive a consistent support experience regardless of their market or contact channel.
• Track Orders And Start Returns
  Shoppers can access order tracking, initiate returns, and resolve queries through the portal without needing to contact an agent.
• Handle Peak Support Volumes
  Support capacity accommodates volume increases during launches, campaigns, and seasonal peaks without creating a backlog for the brand’s team.
• Reduce Internal Support Workload
  Specialists take on international support issues so internal teams can reclaim capacity spent managing customs queries, refunds, and regional delivery concerns.