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Streamline your customer support operations across channels with eDesk's unified platform and AI automation.

Increase sales and maintain margins with automated pricing adjustments for online sellers.

Optimize Support Operations With Real-Time Insights And Reporting.

eDesk Chat enhances customer engagement by automating responses to queries, increasing sales and reducing cart abandonment.

Capabilities that centralize ecommerce customer interactions into a unified inbox with ticketing, macros, automation, multi-store management, and enterprise integrations to streamline support operations and reduce response times.

Real-time conversational interfaces that provide order tracking, delivery updates, address changes, and personalized product guidance across chat channels to increase resolution speed and consistency.

Analyze voice and text interactions at the call level to measure agent performance, identify coachable moments, ensure quality, and deliver real-time operational insights.

Rule-based repricing automation and dynamic price adjustment that applies business-defined strategies in response to competitor pricing and market conditions.

eDesk

eDesk is a cloud-based multichannel customer-support platform that centralizes all customer communications into a single inbox. It consolidates interactions across email, chat, social media, and marketplace messages, enabling teams to respond faster. The platform automates repetitive inquiries with AI-powered automations and provides real-time reporting and analytics. It supports collaboration with features like internal notes and @mentions, and it integrates with hundreds of marketplaces and channels to unify order and customer data.

• Connect All Your Channels
  Integrate seamlessly with over 200 channels, allowing for a holistic view of customer interactions and order data.
• Centralize Customer Communication
  Reduce response times and simplify agent workflows by consolidating all messaging platforms into a single interface.
• Boost Customer Interactions
  AI tools ensure timely responses and help personalize interactions based on previous customer behavior, enhancing loyalty.
• Empower Customer Self-service
  Reduce support burdens by providing customers access to answers through a comprehensive library of help articles.
• Request Reviews Automatically
  Feedbackexpress optimizes your review collection by reaching out to satisfied customers, ensuring that only positive experiences contribute to your ratings.
• Automate Support Tasks
  Free your support team from common queries, allowing them to focus on high-impact interactions and improve overall efficiency.
• Analyze Performance
  Gain actionable insights to improve team efficiency and enhance customer satisfaction through data-driven decision-making.
• Enhance Team Collaboration
  Empower agents to resolve issues quickly by sharing context and updates without leaving the platform.

Repricer

Dynamic pricing tool that helps online sellers win more sales while preserving margins by automatically adjusting prices across channels.

• Adjust Prices Automatically
  Automatically modify pricing based on competition, demand, and market conditions to maximize sales opportunities without sacrificing profit margins.
• Streamline Operations Across Channels
  Enhance efficiency by allowing automatic price updates across various storefronts and marketplaces, ensuring that pricing is always competitive.
• Make Data-Driven Decisions
  Utilize comprehensive reporting tools to analyze sales performance, pricing trend efficacy, and market positioning easily.
• Simplify Pricing Strategy
  Leverage machine learning to optimize pricing adjustments based on historical data and forecast trends for better decision-making.

Insights & Reporting

Real-time reporting to optimize support operations with comprehensive insights across tickets, chats, agents, CSAT, and more.

• Monitor Agent Productivity
  Gain insights into agent activity and performance metrics to improve support efficiency.
• Measure Customer Satisfaction
  Collect and evaluate customer feedback to enhance overall service quality.
• Evaluate Ticket Management
  Analyze ticket resolution times to improve response strategies and customer satisfaction.
• Analyze AI-Driven Metrics
  Evaluate the effectiveness of AI in enhancing customer support and identify areas for improvement.
• Analyze Customer Feedback
  Gain insights from customer feedback to inform product and service improvements.
• View Channel-Specific Insights
  Understand performance across various sales channels to streamline support strategies.
• Track Orders And Sales
  Monitor sales trends and order data for better inventory and support management.
• Assess Chat Engagement
  Analyze chat interactions to improve response quality and customer satisfaction.

eDesk Chat

Built for ecommerce, our chatbot can answer queries on products, orders and much more. It automates 70% of queries, providing personalized support 24/7 and helps capture sales opportunities.

• Automatically Answers Order Queries
  The chatbot provides instant answers about order status, tracking, and details directly to customers, streamlining the support process.
• Automatically Answers Product Queries
  eDesk Chat offers detailed information on product specifications and availability, assisting customers quickly and effectively.
• Engage Customers 24/7
  With its round-the-clock availability, the chatbot engages with customers any time, ensuring no sales opportunity is missed.
• Trains for Better Responses
  Our advanced AI capabilities allow the chatbot to learn from interactions, improving accuracy and customer experience over time.
• Easily Escalate to Agents
  When the chatbot encounters complex issues, it seamlessly escalates the interaction to a live agent, ensuring excellent service.
• Provides Tailored Support
  The chatbot uses customer data to offer personalized assistance, enhancing customer satisfaction and loyalty.