Decagon AI, Inc. Unclaimed

Streamline customer interactions with self-improving AI agents for enhanced engagement and operational efficiency.

Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.

Authoring, versioning, testing, and governance of autonomous agents (AOPs, guardrails, Watchtower) with end-to-end simulations and self-validation to ensure safe, compliant behavior.

Capabilities that map feedback to customer journeys, measure KPI impact, and provide contextual, real‑time reporting to optimize experiences.

Connectors and integrations that sync enriched contact data, automate enrichment and delivery workflows, and enable in-stack calling and outreach within CRMs and sales tools.

Duet Autopilot

Duet Autopilot is Decagon’s AI agent platform that enables brands to build, deploy, and govern autonomous AI agents across channels. It provides Agent Operating Procedures (AOPs) for natural-language workflows, supports cross-channel interactions (voice, chat, and email) with tool connectors, and offers end-to-end testing, simulations, analytics, and governance to ensure safe, compliant interactions. The platform integrates with common CX tools such as Salesforce and Zendesk, enabling real-time actions and data flows while maintaining central guardrails and visibility through Watchtower. By combining rapid AI-agent iteration with live experimentation and governance, Duet Autopilot helps reduce resolution times, lower costs, and scale concierge-style customer experiences.

• Automates Agent Logic Creation
  Implement agent logic autonomously, allowing teams to focus on high-level strategy rather than manual coding.
• Enhances Compliance and Safety
  Provides peace of mind by ensuring all interactions adhere to governance standards.
• Improves Agents Automatically
  Reduces manual effort by automatically identifying and implementing improvements based on real-time data.
• Provides Actionable Insights
  Gain immediate feedback and understand customer interactions for continuous optimization.
• Connects with Major CX Platforms
  Streamline operations by integrating existing systems, improving workflow efficiency.
• Delivers Seamless Multi-channel Support
  Engage customers wherever they are by utilizing multiple channels effectively.
• Ensures Update Reliability
  Confidence in each change's effectiveness before implementation, enhancing overall agent performance.
• Maintains Conversation Context
  Enhances user experience by ensuring agents remember past interactions across platforms.
• Validates Agent Performance
  Test agents under realistic scenarios ensuring readiness and reliability before going live.