CTI Technology

Keep business technology supported, monitored, secure, and planned through one managed service relationship.

Align technology decisions, spending, security, and growth plans with business goals through executive-level guidance and ongoing advisory.

Plan cloud migrations, secure and manage environments, and control costs while keeping cloud systems supported.

Add technical depth and coverage while enabling internal IT staff to retain control and focus on day-to-day needs and projects.

Uncover exploitable weaknesses and get prioritized remediation guidance to strengthen defenses and address compliance and insurance requirements.

Plan, deploy, secure, and maintain Citrix environments to support hybrid work, improve reliability, and get more value from technology.

Keep Apple devices supported, managed, and secure with help desk, employee lifecycle support, and broader IT coordination.

Connect teams and support business communications with hosted voice, mobile VoIP, SIP trunking, and unified communications services.

Managed IT Services

CTI Technology provides managed IT services and cybersecurity for Chicago-area businesses, including organizations with 20 to 250 employees. The service can function as an outsourced IT department or complement an internal team. It covers help desk support, networks and devices, Microsoft 365 and cloud administration, backups and disaster recovery, cybersecurity monitoring and response, infrastructure and Wi-Fi management, and technology planning. Services also include security assessments, remediation, employee awareness training, compliance support, and recovery planning. Plans use flat-rate per-user pricing, with local remote and onsite support across Chicago and the suburbs.

Category: Managed IT Services

• Manage IT Through One Accountable Team
  A single team handles day-to-day technology and security responsibilities, giving businesses one provider to contact for the services defined in their agreement.
• Monitor Threats And Respond Around The Clock
  Continuous threat monitoring and incident response run 24/7, including outside help desk hours. Security controls are incorporated into day-to-day management of systems and users.
• Resolve Employee Issues Without Ticket Fees
  Employees can contact the help desk for troubleshooting, account access, software issues, and device problems without per-ticket charges. Defined support hours and reported response and resolution averages help teams understand how support is delivered.
• Address IT Issues Before They Disrupt Work
  Monitoring, maintenance, and verified updates help identify issues and reduce known vulnerabilities before they become interruptions. CTI also reviews recurring issues to address causes rather than repeatedly resolving the same symptoms.
• Identify And Address Security Gaps
  Assessments identify security weaknesses and compliance gaps, while prioritized remediation and advisory help organizations turn findings into concrete improvements.
• Protect Networks, Devices, Email, And Cloud
  Layered protections help secure the systems, accounts, and communication channels employees use, addressing common entry points for cyber threats.
• Restrict Access To Authorized Users
  Identity controls reduce unnecessary exposure by managing who can access business systems and data, including through remote and cloud connections.
• Back Up Data And Prepare For Recovery
  Backup oversight, monitoring, test restores, and recovery planning help businesses prepare to restore data and operations after an incident. Plans include 250GB of automated Microsoft 365 backup.
• Manage Networks And Equipment On A Plan
  Management covers core infrastructure and connected equipment, including networks, firewalls, servers, and Wi-Fi. Lifecycle planning helps businesses schedule equipment replacement rather than waiting for failures.
• Train Employees To Recognize Threats
  Practical training helps employees identify scams and suspicious activity, follow safer practices, and understand how to report potential incidents.
• Address And Document Security Requirements
  Compliance-focused security support helps organizations identify relevant gaps, strengthen controls, and maintain documentation for reviews and audits.
• Improve Wireless Coverage And Security
  Business wireless networks are configured and monitored with coverage and security in mind. Separate guest and staff access helps keep visitors apart from company systems.
• Manage Cloud Accounts And Collaboration Tools
  Central administration of cloud accounts, licenses, email, and security settings helps keep business systems managed under the IT service relationship. CTI also supports Microsoft 365 tools and Azure services.
• Get Local Help Remotely Or Onsite
  Employees can receive remote assistance for many requests, with local technicians available for issues requiring hands-on work. Same-day onsite support is possible in Chicago and the suburbs.
• Budget With A Defined Monthly Fee
  Per-user flat-rate pricing gives businesses a recurring monthly fee for the services set out in their written quote. CTI identifies separately priced items such as onboarding, hardware, and major projects.
• Plan Technology Decisions Around Business Needs
  Strategic guidance and quarterly reviews help clients assess their technology environment, risks, and upcoming needs. CTI can also help develop technology roadmaps and plan upgrades and budgets.
• Apply Consistent IT Across Every Location
  A shared support setup and centrally managed systems help businesses maintain the same service and security standards at each covered location. CTI can arrange local technicians for onsite work outside Chicagoland through its network.
• Coordinate Vendors And Connect Business Systems
  CTI can work directly with vendors on issues involving business systems and applications. Systems integration helps ensure that applications and devices operate together as intended.
• Separate And Protect Production Networks
  OT/IT segmentation helps limit movement between office and production systems and supports protection of operational equipment with limited patching options.
• Support Mac And Apple Devices
  MacHero provides support for Apple devices, backed by team members who hold Apple Deployment and Management certification.

IT Strategy and Consulting

CTI Technology provides fractional CIO/CTO and vCIO services for Chicago-area businesses with 20 to 250 employees that need technology leadership without a full-time CIO or CTO. Consulting includes technology assessments and gap analysis, business-aligned IT roadmaps, budget forecasting, upgrade planning, and cloud, Microsoft 365, cybersecurity, and compliance strategy. Ongoing advisory keeps plans current as business priorities change. CTI also provides day-to-day IT and cybersecurity services, allowing the same team to support and maintain the strategies it develops.

• Align Technology With Business Goals
  Give technology decisions a structured direction by connecting the roadmap to business objectives and updating it as the organization grows or priorities change.
• Access Executive-Level Technology Guidance
  Get strategic direction and technology decision support without hiring a full-time CIO or CTO.
• Identify Technology Gaps
  Assess the current environment to identify gaps and clarify which technology issues or opportunities need attention.
• Plan Security And Compliance
  Factor security risks and applicable compliance requirements into technology decisions and planning.
• Keep IT Plans Current
  Continue reviewing technology performance, risks, and priorities so plans can adapt as business needs change.
• Plan And Optimize Technology Spending
  Forecast budgets and review technology investments to identify opportunities to improve value and align costs with business objectives and upcoming needs.
• Plan Cloud And Microsoft 365
  Make cloud and Microsoft 365 decisions as part of a broader technology strategy aligned with business needs.
• Coordinate Technology Vendors
  Manage technology relationships and procurement through a coordinated point of accountability.
• Guide Digital Transformation
  Support organizations through digital transformation planning, technology selection and integration, change management, progress tracking, and stakeholder coordination.

Cloud services

CTI Technology plans and executes cloud migrations, configures cloud security, and manages cloud environments after migration. Its primary expertise is in the Microsoft cloud ecosystem, including Azure, Microsoft 365, SharePoint, Teams, and OneDrive. Services include environment assessments, migration sequencing, identity and access controls, ongoing administration, license and cost optimization, and support for hybrid environments that combine on-premise infrastructure with cloud systems. CTI also configures cloud environments to align with HIPAA requirements or other relevant compliance frameworks.

• Move Systems With Minimal Disruption
  An assessment-led plan identifies dependencies and risks before migration begins. Sequenced execution is designed to limit disruption while moving data, applications, and infrastructure to cloud platforms.
• Secure Cloud Environments From The Start
  Applying security controls during configuration helps reduce risks associated with default settings and unreviewed access. Controls can include identity management, multi-factor authentication, conditional access, data loss prevention, and encryption.
• Keep Cloud Systems Managed And Optimized
  Ongoing administration and review help maintain the cloud environment after migration, address risks, tune performance, and align resources with current usage.
• Deploy And Manage Azure Resources
  Azure infrastructure and platform services support deployment and management of virtual machines, directory integration, single sign-on, and hybrid connectivity.
• Deploy And Administer Microsoft 365
  CTI helps businesses set up Microsoft 365, move email, deploy collaboration tools, and manage users and licenses as needs change.
• Protect Data And Support Recovery
  Azure backup and site recovery services help businesses protect cloud data and support recovery when systems or sites are disrupted.
• Align Cloud Settings With Compliance Needs
  Cloud configuration can be aligned with applicable requirements for regulated businesses, including HIPAA.
• Reduce Waste In Cloud Spending
  Regular reviews of licenses, storage, and resource use help identify avoidable costs and align cloud spending with the services and capacity the business uses.
• Connect On-Premise And Cloud Systems
  Hybrid cloud support helps businesses operate cloud services alongside existing on-premise infrastructure and plan migrations around system dependencies.

Co-managed IT services

CTI works alongside an organization’s internal IT staff, with responsibilities tailored to the team’s needs. The internal team can retain day-to-day support, key decisions, and business-specific systems, while CTI fills defined gaps with infrastructure management, security, monitoring, patching, after-hours coverage, or additional project capacity.

Category: Managed IT Services

• Define Clear Ownership Across Teams
  Agreeing on who owns each activity helps the internal team and CTI coordinate their work and close gaps between responsibilities.
• Extend Infrastructure And Security Coverage
  CTI can take responsibility for defined infrastructure and security functions, including monitoring, so internal staff can concentrate on the work they retain.
• Retain Control Of Key IT Decisions
  Keeping internal staff involved allows the organization to retain key decisions and business-specific knowledge while assigning defined gaps to an outside partner.
• Cover Overflow And After-Hours Needs
  Provider support for overflow and after-hours needs adds coverage beyond the internal team’s available capacity.
• Add Expertise And Project Capacity
  Additional technical capacity and senior expertise help internal staff support larger projects while retaining a role in leading or coordinating the work.

Penetration testing

CTI Technology provides scoped penetration testing for Chicago-area businesses. CTI engineers prepare the equipment, while an independent third-party security firm conducts the test and reviews the results. Testing simulates real attacker behavior to identify how attackers could gain initial access, move laterally, or compromise data and systems. Engagements can cover external and internal networks, cloud and remote access, firewall and network segmentation, privilege escalation, and credential abuse. CTI explains risk-ranked findings in plain language and can help implement fixes. Reports map findings to standards including HIPAA, NIST, and PCI DSS.

• Test Defenses Against Realistic Attacks
  See how security controls perform under simulated attacker behavior and understand potential paths to access, lateral movement, and compromise.
• Prioritize Findings And Fix Issues
  Understand which findings matter most and work with CTI on remediation, rather than being left with a technical report and no clear next steps.
• Get An Independent Security Assessment
  An independent firm conducts and reviews the test, giving your organization findings from outside the team that prepares the equipment.
• Assess Networks, Cloud, And Remote Access
  Test relevant parts of your environment, including internet-facing systems, internal networks, cloud services, remote access, network barriers, and the impact of compromised credentials.
• Map Findings To Recognized Frameworks
  Use reports aligned with HIPAA, NIST, and PCI DSS to help communicate testing findings to relevant stakeholders.
• Tailor Testing To Your Environment
  Focus testing and remediation recommendations on your environment, business operations, risk tolerance, and applicable requirements.
• Get Local Help Addressing Findings
  After testing, CTI can explain results and help implement fixes, with same-day onsite support possible in the Chicago area.

Citrix Consulting Services in Chicago

CTI Technology provides Citrix consulting for organizations throughout Chicago and the Collar Counties. Its experts collaborate with in-house teams to assess current environments, define business goals, plan architecture and transitions, and design and deploy customized Citrix digital workspaces. Services also cover security assessments and improvements across virtualization, mobility, and networking environments, as well as ongoing maintenance to support infrastructure health, stability, and reliability. The consulting approach helps organizations make better use of existing technologies and Citrix capabilities while planning for hybrid work.

• Design And Deploy A Tailored Citrix Workspace
  Receive a Citrix workspace designed around business needs, followed by deployment and documentation to guide transition, scaling, optimization, and ongoing management.
• Plan Citrix Transitions With Clear Business Goals
  Assess the current environment and business objectives to shape a Citrix architecture and transition strategy aligned with organizational needs.
• Find And Address Citrix Environment Vulnerabilities
  Review virtualization, mobility, and networking environments for vulnerabilities or faults, then make needed improvements to optimize the system for a hybrid working environment.
• Maintain A Stable And Reliable Citrix Environment
  Ongoing expertise helps organizations maintain Citrix infrastructure health, stability, and reliability, and respond to platform problems when they arise.
• Identify Needs And Choose Suitable Citrix Practices
  An assessment of the current environment and business needs informs recommendations on practices and designs for Citrix implementation.
• Get More Value From Citrix Investments
  Expert guidance helps organizations use Citrix capabilities more fully and tailor solutions to their needs, processes, and workflows.
• Deliver Citrix Solutions With Your In-House Team
  Work alongside CTI’s technical team to develop and deliver Citrix solutions personalized to the organization’s business needs.

MacHero Apple IT Services

MacHero, a CTI Technology company, provides managed IT for businesses using Macs, iPhones, and iPads. Services include help desk support, Apple device setup and management, security, updates, and backups, with support for employee onboarding and offboarding. CTI’s Chicagoland team also manages Mac and Windows environments together, coordinates with technology vendors, and provides strategic Apple IT consulting.

Category: Managed IT Services

• Deploy And Manage Apple Devices
  Centralized enrollment and management helps businesses provide devices with consistent settings, applications, and security policies, including when new devices are issued to remote or hybrid employees.
• Protect Company Apple Devices
  Centrally managed security controls and around-the-clock threat monitoring help protect company devices and business data.
• Resolve Apple Device Issues
  Employees have a support team that understands Apple workflows and can assist with device problems and everyday questions without per-ticket charges.
• Maintain Updated Apple Devices
  Scheduled, verified maintenance keeps company devices and key applications current and supports consistent performance and security.
• Back Up And Restore Business Data
  Backup monitoring and restore testing help businesses confirm that important files can be recovered when needed.
• Prepare Devices For Employee Changes
  A managed process for issuing devices and removing access helps employees get set up promptly and supports secure device recovery when they leave.
• Connect Mac And Windows Workflows
  A single team supports mixed-device offices, helping employees use shared business systems without requiring separate providers for Macs and PCs.
• Apply Apple Management Expertise
  Team members with Apple Deployment and Management certification support device setup, centralized management, updates, and security settings for company Apple devices.
• Plan Apple Technology Investments
  Strategic guidance helps businesses make informed decisions about Apple technology, device lifecycles, and future needs.
• Get Remote Or Onsite Support
  Businesses can receive remote assistance for routine requests and onsite help when an issue requires hands-on work.
• Coordinate Technology Providers
  A single support team can coordinate with technology vendors and providers, reducing the need for employees to manage separate support contacts.

CallTele Voice/Cloud VoIP and Unified Communications Services

CTI Technology partners with CallTele to provide hosted PBX, VoIP solutions, enhanced SIP trunking, and unified communications platforms. The offering also includes mobile VoIP and call center functionality to support communication across an organization.

Category: Business VoIP Services

• Unify Organizational Communications
  Unified communications platforms are part of the offering, supporting communication across the organization.
• Host Business Phone Systems
  Hosted PBX is included in the offering, providing businesses with a hosted phone system as part of their communications services.
• Support Voice Communications
  VoIP solutions are part of the hosted communications offering, enabling businesses to use voice services through the platform.
• Enable SIP Trunking
  The service includes enhanced SIP trunking as an option within CTI Technology’s business communications offering.
• Extend Voice Services To Mobile
  Mobile VoIP provides a mobile component to the business voice services offered through the partnership.
• Support Call Center Operations
  Call center functionality is included as part of the unified communications services for organizations.