Conectys

Transform customer interactions with seamless, AI-driven CX solutions and measurable satisfaction improvements.

Enhance community safety and brand protection via AI-assisted, human-verified content moderation.

Access multilingual gig professionals instantly to scale your operations.

Ensure high-quality data for AI training with reliable annotation services.

Simplify global hiring and enhance operational scalability with EoR & FaaS.

Transform AI initiatives into measurable outcomes with expert strategic guidance and governance.

Human and AI-assisted moderation of user-generated content across comments, images, video, live streams, and ecommerce to enforce policies and prevent fraud.

Products: Content Moderation (Trust & Safety), Gig Workforce, Tech Advisory

Managed omnichannel and multilingual contact center services providing 24/7 support, intelligent routing, QA, analytics, and governance to improve customer experience and operational efficiency.

Products: Customer Experience Management (CXM), Gig Workforce, Tech Advisory, EoR & FaaS

Domain-expert data collection, cleaning, annotation, image enhancement, and multi-layer quality assurance to produce training-ready datasets for ML models.

Products: Data Annotation, Gig Workforce, Tech Advisory

Services that enable hiring employees internationally without local entities, including fast onboarding, local labor compliance, and payroll administration through an EOR model.

Products: EoR & FaaS, Gig Workforce

Development and integration of chatbots and conversational agents for customer support, operations automation, and conversational workflows using LLMs and NLP.

Products: Tech Advisory, Customer Experience Management (CXM), Data Annotation

Customer Experience Management (CXM)

Customer Experience Management (CXM) is a service that delivers omnichannel, multilingual customer experiences powered by AI-enabled automation and analytics. Conectys combines voicebots, chatbots, workforce management, and client-specific roadmaps to accelerate delivery, improve speed and accuracy, and achieve measurable CSAT gains. The approach is end-to-end, spanning people, processes, and technology to transform operations while aligning with your brand and KPIs.

Category: Customer Service Outsourcing Services

• Accelerate Service Delivery
  Enhance response times and efficiency by automating routine interactions and inquiries.
• Expand Global Reach
  Engage customers in their native language, increasing satisfaction and accessibility.
• Ensure Consistent Interactions
  Provide customers with seamless communication across all preferred platforms.
• Maximize Client Success
  Adapt services to meet unique challenges and enhance customer loyalty.
• Drive Results with Data
  Utilize analytics to measure success and optimize customer experience strategies effectively.
• Enhance Operational Efficiency
  Leverage data-driven insights for effective resource allocation and performance improvement.

Content Moderation (Trust & Safety)

Content Moderation (Trust & Safety) is an AI-powered, human-verified service that moderates comments, live chats, uploads, and user-generated content. It protects creators, audiences, and advertisers by enforcing community standards and maintaining brand safety through AI-assisted workflows and human oversight.

• Guarantees Context-Aware Decisions
  Leverage AI tools to streamline the moderation process while maintaining human oversight for nuanced decisions.
• Enhances User Confidence
  Implement rigorous incident management processes for timely resolution of safety concerns.
• Safeguards Brand Integrity
  Implement stringent moderation policies that ensure compliance with community guidelines and protect brand reputation.
• Validates AI Judgments
  Combining human expertise with AI insights to enhance the accuracy of moderation.
• Guarantees Fairness
  Ensure moderation actions are transparent and justifiable based on established community guidelines.
• Ensures Comprehensive Coverage
  Seamlessly moderate a variety of content types to maintain a safe and enjoyable user experience.
• Ensures Continuous Oversight
  Maintain a vigilant watch over content around the clock to protect users and brands.

Gig Workforce

Gig Workforce is a platform-enabled talent model providing on-demand, multilingual gig professionals for customer support, content moderation, data labeling, and back-office tasks. It leverages the Kboo platform for talent matching and workflow orchestration, with rapid onboarding, language verification, ongoing performance monitoring, and strong governance to scale capacity without sacrificing quality.

• Streamline Talent Management
  Enhances the efficiency of finding and deploying skilled gig professionals to meet diverse operational needs.
• Achieve Agility in Operations
  Facilitates quick scaling in response to fluctuating demand, ensuring that businesses can manage workloads effectively.
• Ensure Quality Standards
  Maintains high levels of service quality and performance through thorough training and monitoring processes.
• Enhance Global Reach
  Supports operations in various languages, ensuring customer support is accessible and effective across different markets.
• Retain Operational Oversight
  Allows businesses to guide the direction of their operations while benefiting from efficient workforce management.

Data Annotation

Data Annotation is a service delivering data labeling and annotation for AI training, enabling high-quality labeled data across domains. It integrates with Conectys’ data operations to support machine learning initiatives.

• Delivers Accurate Labels
  Ensures models are trained on correctly annotated data, enhancing their performance and reducing the chances of biases in machine learning applications.
• Ensures Contextual Accuracy
  Our human-in-the-loop approach allows for the handling of complex dataset nuances that automated systems might overlook.
• Maintains High Standards
  Ongoing oversight and calibration ensure that annotation quality remains consistent across all projects.
• Adapts to Growing Needs
  Quickly expand operations without compromising the consistency and quality of annotations.
• Enhances Fairness
  Our structured processes help improve fairness in AI by addressing potential biases in training data.
• Handles Diverse Data Types
  Our services cover a wide range of data types across various industries, ensuring comprehensive support for any AI initiative.
• Empowers Data-Driven Decisions
  Regular audits and performance metrics help clients to maintain high-quality datasets throughout their AI journey.

EoR & FaaS

EoR & FaaS provides Employer of Record and Functions-as-a-Service capabilities to scale distributed teams and serverless operations, enabling compliant, scalable outsourcing of people and code.

• Launch Teams Fast
  Setting up operations in new markets can take weeks instead of months, helping you seize growth opportunities efficiently.
• Ensure Compliance
  Minimize risks associated with cross-border hiring through meticulous management of compliance and legal requirements.
• Hire Top Talent
  Focus on quality hires with verified language proficiency and streamlined recruitment processes.
• Achieve Workforce Flexibility
  Adapt quickly to changing project requirements without the hassle of long-term commitments.
• Streamline Operations
  Convene various operational aspects into a single partnership to enhance efficiency and reduce administrative burdens.

Tech Advisory

Tech Advisory offers strategic guidance and governance for technology initiatives, supporting planning, implementation, and governance of AI-enabled solutions with emphasis on responsible AI and regulatory alignment.

Category: AI Consulting

• Drive AI Success
  By crafting robust AI strategies, we enhance customer interactions, reduce friction, and address failure points comprehensively.
• Optimize Customer Engagement
  Tailored advisory sessions help organizations dismantle complexity and build customer-centric operations efficiently.
• Enhance User Experience
  Combining our skilled teams with automation enables us to address diverse customer needs while maintaining high service standards.
• Streamline Operations
  This integrated approach enhances workflow efficiency, enabling data-driven decision-making across channels.
• Expand Global Accessibility
  This capability allows brands to easily connect with and support diverse customer demographics across different languages.