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Conectys

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www.conectys.com

Global, AI-native outsourcing partner delivering scalable customer experience, moderation, and data services for startups to enterprises.

Overview

Conectys is a global outsourcing partner providing scalable, AI-native support for customer experience, trust and safety, and data operations. Working with startups, growth-stage platforms, and large enterprises, the company designs operations that adapt as businesses grow, integrating human expertise with automation to deliver reliable, multilingual customer support, content moderation, and data services across industries. Its capabilities span end-to-end CX management, moderation, data labeling, and related workforce solutions, all delivered through distributed delivery centers and a global talent pool. Conectys emphasizes ethical AI, governance, and compliance, with ISO and PCI DSS certifications and HIPAA- and SOC 2 Type II-aligned safeguards. The goal is to help clients accelerate time-to-value, scale operations without sacrificing quality, and build trusted experiences for users worldwide.

Mission statement

To help digital-first organizations rapidly scale operations with reliable, compliant, multilingual customer experiences, trusted safety for online spaces, and data-driven workflows that empower growth.

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What we offer

Customer Experience Management (CXM)

Service

Transform customer interactions with seamless, AI-driven CX solutions and measurable satisfaction improvements.

www.conectys.com/cx-management/

Content Moderation (Trust & Safety)

Service

Enhance community safety and brand protection via AI-assisted, human-verified content moderation.

www.conectys.com/content-moderation-trust-safety/

Gig Workforce

Access multilingual gig professionals instantly to scale your operations.

www.conectys.com/gig-workforce/

Data Annotation

Service

Ensure high-quality data for AI training with reliable annotation services.

www.conectys.com/data-annotation/

EoR & FaaS

Service

Simplify global hiring and enhance operational scalability with EoR & FaaS.

www.conectys.com/eor-faas/

Tech Advisory

Service

Transform AI initiatives into measurable outcomes with expert strategic guidance and governance.

www.conectys.com/tech-advisory/

Market segments

Market size by segment

Growth potential (CAGR)

Content moderation

12 Billion USD11.5% CAGR

Human and AI-assisted moderation of user-generated content across comments, images, video, live streams, and ecommerce to enforce policies and prevent fraud.

Contact center outsourcing

120.3 Billion USD7.5% CAGR

Managed omnichannel and multilingual contact center services providing 24/7 support, intelligent routing, QA, analytics, and governance to improve customer experience and operational efficiency.

Data labeling and annotation services

3.594 Billion USD24.5% CAGR

Domain-expert data collection, cleaning, annotation, image enhancement, and multi-layer quality assurance to produce training-ready datasets for ML models.

Employer of record

5.97 Billion USD6.8% CAGR

Services that enable hiring employees internationally without local entities, including fast onboarding, local labor compliance, and payroll administration through an EOR model.

Conversational AI and virtual assistants

12 Billion USD22% CAGR

Development and integration of chatbots and conversational agents for customer support, operations automation, and conversational workflows using LLMs and NLP.

More information about our offering

Customer Experience Management (CXM)

Customer Experience Management (CXM) is a service that delivers omnichannel, multilingual customer experiences powered by AI-enabled automation and analytics. Conectys combines voicebots, chatbots, workforce management, and client-specific roadmaps to accelerate delivery, improve speed and accuracy, and achieve measurable CSAT gains. The approach is end-to-end, spanning people, processes, and technology to transform operations while aligning with your brand and KPIs.

  • Accelerate Service Delivery
    Enhance response times and efficiency by automating routine interactions and inquiries.
  • Expand Global Reach
    Engage customers in their native language, increasing satisfaction and accessibility.
  • Ensure Consistent Interactions
    Provide customers with seamless communication across all preferred platforms.
  • Maximize Client Success
    Adapt services to meet unique challenges and enhance customer loyalty.
  • Drive Results with Data
    Utilize analytics to measure success and optimize customer experience strategies effectively.
  • Enhance Operational Efficiency
    Leverage data-driven insights for effective resource allocation and performance improvement.

Content Moderation (Trust & Safety)

Content Moderation (Trust & Safety) is an AI-powered, human-verified service that moderates comments, live chats, uploads, and user-generated content. It protects creators, audiences, and advertisers by enforcing community standards and maintaining brand safety through AI-assisted workflows and human oversight.

  • Guarantees Context-Aware Decisions
    Leverage AI tools to streamline the moderation process while maintaining human oversight for nuanced decisions.
  • Enhances User Confidence
    Implement rigorous incident management processes for timely resolution of safety concerns.
  • Safeguards Brand Integrity
    Implement stringent moderation policies that ensure compliance with community guidelines and protect brand reputation.
  • Validates AI Judgments
    Combining human expertise with AI insights to enhance the accuracy of moderation.
  • Guarantees Fairness
    Ensure moderation actions are transparent and justifiable based on established community guidelines.
  • Ensures Comprehensive Coverage
    Seamlessly moderate a variety of content types to maintain a safe and enjoyable user experience.
  • Ensures Continuous Oversight
    Maintain a vigilant watch over content around the clock to protect users and brands.

Gig Workforce

Gig Workforce is a platform-enabled talent model providing on-demand, multilingual gig professionals for customer support, content moderation, data labeling, and back-office tasks. It leverages the Kboo platform for talent matching and workflow orchestration, with rapid onboarding, language verification, ongoing performance monitoring, and strong governance to scale capacity without sacrificing quality.

  • Streamline Talent Management
    Enhances the efficiency of finding and deploying skilled gig professionals to meet diverse operational needs.
  • Achieve Agility in Operations
    Facilitates quick scaling in response to fluctuating demand, ensuring that businesses can manage workloads effectively.
  • Ensure Quality Standards
    Maintains high levels of service quality and performance through thorough training and monitoring processes.
  • Enhance Global Reach
    Supports operations in various languages, ensuring customer support is accessible and effective across different markets.
  • Retain Operational Oversight
    Allows businesses to guide the direction of their operations while benefiting from efficient workforce management.

Data Annotation

Data Annotation is a service delivering data labeling and annotation for AI training, enabling high-quality labeled data across domains. It integrates with Conectys’ data operations to support machine learning initiatives.

  • Delivers Accurate Labels
    Ensures models are trained on correctly annotated data, enhancing their performance and reducing the chances of biases in machine learning applications.
  • Ensures Contextual Accuracy
    Our human-in-the-loop approach allows for the handling of complex dataset nuances that automated systems might overlook.
  • Maintains High Standards
    Ongoing oversight and calibration ensure that annotation quality remains consistent across all projects.
  • Adapts to Growing Needs
    Quickly expand operations without compromising the consistency and quality of annotations.
  • Enhances Fairness
    Our structured processes help improve fairness in AI by addressing potential biases in training data.
  • Handles Diverse Data Types
    Our services cover a wide range of data types across various industries, ensuring comprehensive support for any AI initiative.
  • Empowers Data-Driven Decisions
    Regular audits and performance metrics help clients to maintain high-quality datasets throughout their AI journey.

EoR & FaaS

EoR & FaaS provides Employer of Record and Functions-as-a-Service capabilities to scale distributed teams and serverless operations, enabling compliant, scalable outsourcing of people and code.

  • Launch Teams Fast
    Setting up operations in new markets can take weeks instead of months, helping you seize growth opportunities efficiently.
  • Ensure Compliance
    Minimize risks associated with cross-border hiring through meticulous management of compliance and legal requirements.
  • Hire Top Talent
    Focus on quality hires with verified language proficiency and streamlined recruitment processes.
  • Achieve Workforce Flexibility
    Adapt quickly to changing project requirements without the hassle of long-term commitments.
  • Streamline Operations
    Convene various operational aspects into a single partnership to enhance efficiency and reduce administrative burdens.

Tech Advisory

Tech Advisory offers strategic guidance and governance for technology initiatives, supporting planning, implementation, and governance of AI-enabled solutions with emphasis on responsible AI and regulatory alignment.

  • Drive AI Success
    By crafting robust AI strategies, we enhance customer interactions, reduce friction, and address failure points comprehensively.
  • Optimize Customer Engagement
    Tailored advisory sessions help organizations dismantle complexity and build customer-centric operations efficiently.
  • Enhance User Experience
    Combining our skilled teams with automation enables us to address diverse customer needs while maintaining high service standards.
  • Streamline Operations
    This integrated approach enhances workflow efficiency, enabling data-driven decision-making across channels.
  • Expand Global Accessibility
    This capability allows brands to easily connect with and support diverse customer demographics across different languages.

References

Methodology and sourcing behind the market figures shown above.

Content moderation

Estimates derived from two recent market reports in the provided results. Fact.MR reports a 2024 market size of US$11.9 billion with a 10% CAGR to 2034. ResearchNester reports US$12.48 billion in 2025 (US$13.94 billion in 2026) with a 13% CAGR (2026–2035). Combining these proximate size datapoints yields a current market size ≈ US$12 billion and a blended growth potential midpoint of ~11.5% CAGR, reflecting consensus range (10–13%) driven by rising user-generated content, regulation, and AI adoption.

Contact center outsourcing

Estimates reconcile multiple market reports in the searchResults. Metastatinsight projects a large call-center outsourcing market reaching ~$196.9B by 2032 (CAGR 7.3% from 2025–2032); discounting that projection to 2025 gives ~USD 120B. Future Market Insights reports the broader call-centre market at USD 37.4B in 2025 with a 7.4% CAGR (2025–2035), while Fortune Business Insights shows the CCaaS (software) segment at USD 7.08B in 2025 with faster growth (17.4% CAGR). For managed omnichannel, multilingual outsourcing (services-heavy), I place current market size nearer the metastatinsight-derived figure (~120B) and growth potential around 7.5% annual CAGR, aligned with service-market CAGRs in the reports and accounting for CCaaS migrating value toward faster-growing software/platform segments.

Data labeling and annotation services

Used published market reports in the search results. I used Market Research Future’s 2024 market size (USD 3.594B) as the baseline. Reported CAGRs vary (MRFR 15.7% to 2025–2035; Global Market Insights ~25% to 2032; The Business Research Company ~32.8% to 2030). To reflect differing horizons and methodologies, I averaged the reported CAGRs (15.71%, 25%, 32.8%) to produce a mid‑point growth potential of ~24.5% CAGR.

Employer of record

Multiple market reports in the provided search results converge on a global Employer of Record (EOR) market size near USD 5.9–6.0 billion for 2026 and forecast a CAGR around 6.8% through the 2030s. MarketGrowthReports, BusinessResearchInsights and Slasify explicitly report ~USD 5.97 billion in 2026 and a 6.8% CAGR to roughly USD 10–10.5 billion by 2035. SelectSoftwareReviews provides a nearby 2025 estimate (~USD 5.6 billion), supporting the same market scale.

Conversational AI and virtual assistants

Search results (IBM, Reply, Rasa) describe broad, cross‑industry adoption and technical maturity but provide no explicit financials. Using those results plus domain knowledge, I estimate the global conversational AI/virtual assistants market (enterprise-focused chatbots, contact‑center automation, virtual agents leveraging LLMs/NLP) at roughly $12B today, driven by accelerating deployment in customer support, operations automation, and generative‑AI upgrades. Growth potential of ~22% CAGR reflects strong enterprise AI spend, replacement of legacy IVR/self‑service, and rapid LLM-driven capability improvements over the next 5 years.

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