Concentrix Corporation

Enhance customer engagement with customizable AI assistants for seamless interactions.

Empowers contact center advisors with AI tools to enhance efficiency and elevate customer experience.

Transforms AI pilots into operational success through advanced consulting and technology.

Pinpoint your AI readiness and discover actionable use cases to enhance business performance.

Enhances customer experiences and streamlines operations through innovative, data-driven strategies.

Transform data into actionable insights that accelerate enterprise performance.

Boosts business performance by transforming technology and operational efficiency.

Enhance business performance through tailored digital solutions and AI integration.

Streamline customer journeys across touchpoints using data-driven insights for personalized interactions.

Global Enterprise Digital Transformation

Global enterprises pursuing end-to-end digital transformation.

Geography: Global, with emphasis on North America, Europe, and Asia-Pacific

How we help: AI-powered transformation across data, operations, and customer experiences for large, complex organizations.

Global Contact Center And Customer Experience Leaders

Global contact centers seeking AI-powered, scalable advisor workflows.

Geography: Global

How we help: Provide an AI-powered advisor workspace that consolidates agent workflows, enables instant knowledge, and delivers real-time insights to improve CX and efficiency.

Data-Driven Enterprises And Analytics Leaders

Enterprises prioritizing data maturity and analytics-driven decisions.

Geography: Global

How we help: Mature data maturity and analytics leadership through AI-enabled data engineering and governance.

Strategy And Transformation Leaders

Leaders driving cross-functional digital transformation and customer experience.

Geography: Global

How we help: Combine strategy, design, and AI-enabled platforms to accelerate transformation and create connected customer journeys.

Assessments, strategic planning, and governance frameworks that benchmark AI readiness, prioritize agentic AI use cases, and define roadmaps to drive safe, measurable adoption.

Products: Agentic AI Maturity Assessment, Strategy & Design

Operationalization of AI at scale, including agentic engineering, model deployment, data management, monitoring, and operational guidance to move pilots to production.

Products: Agentic Operating Framework, Enterprise Technology, iX Hello, iX Hero

Modern data engineering, advanced and generative analytics, and enterprise intelligence that turn structured and unstructured data into operational insights and business outcomes.

Products: Data & Analytics, Enterprise Technology, Experience Platforms

Design and delivery of connected, personalized customer journeys and experience platforms that leverage voice of the customer, analytics, and lifecycle engagement to improve retention and satisfaction.

Products: Experience Platforms, Digital Operations, Strategy & Design, iX Hello

Agent-focused workspaces and real-time assistance that consolidate advisor workflows, surface instant answers and training, and improve call quality and agent productivity.

Products: iX Hero, iX Hello, Digital Operations

iX Hello

iX Hello is Concentrix’s agentic AI app for employees and customers. It provides a unified AI‑powered workspace that brings the entire advisor workflow into one interface, enabling seamless AI‑assisted interactions.

• Streamline Support Processes
  Provides quick, reliable responses to inquiries, enhancing customer satisfaction and operational efficiency.
• Centralize Operations
  Consolidates multiple tools and resources for advisors, reducing training time and improving response rates.
• Maximize Existing Resources
  Utilizes and enhances current data systems to deliver superior service and tailored customer experiences.
• Adapt to Unique Businesses
  Offers flexibility to design assistants that match branding and operational requirements.
• Accelerate Deployment
  Reduces setup time with a library of essential pre-built AI applications for instant implementation.

iX Hero

iX Hero is the agentic AI app built for contact centers, bringing the entire advisor workflow into one AI-powered workspace.

• Streamlines Advisor Operations
  By integrating all necessary tools and information, iX Hero reduces the complexity involved in customer interactions, allowing advisors to work more efficiently and focus on delivering high-quality service.
• Delivers Fast Resolutions
  Advisors receive immediate and reliable answers to customer inquiries, significantly reducing response times and enhancing customer satisfaction.
• Enhances Advisor Performance
  By analyzing call data, iX Hero helps management identify trends and areas of improvement, ensuring a continuously evolving customer service approach.
• Improves Communication Clarity
  Enhanced audio clarity eliminates misunderstandings during calls, ensuring that every interaction is smooth and effective.
• Accelerates Advisor Readiness
  Through realistic training simulations, new advisors can quickly acclimate to the role, leading to faster ramp-up times and increased confidence in their skills.

Agentic Operating Framework

An enterprise AI framework that combines cutting-edge technologies with consulting capabilities to move AI pilots to real operational impact. It offers end-to-end agentic AI services—from readiness and strategy to language models, agentic engineering, data management, and monitoring—and helps break down data silos, set clear outcomes, build the right processes, and empower teams with skills and trust.

• Identify High-Value Opportunities
  Utilizes proprietary maps to guide enterprises in selecting the most worthwhile AI initiatives aligned with their strategic goals.
• Comprehensive AI Solutions
  Provides a holistic approach to adopting and integrating AI capabilities tailored to specific business needs.
• Enhance Collaboration and Efficiency
  Fosters teamwork across departments and ensures aligned goals, leading to smoother operations and improved performance.
• Drive Successful AI Implementation
  Equips enterprises with best practices and insights to overcome challenges associated with AI projects.

Agentic AI Maturity Assessment

A guided assessment that benchmarks your industry readiness and provides a personalized map of agentic AI use cases to accelerate maturity.

• Receive Quick Insights
  Get immediate results that typically require extensive consultation, enhancing decision-making speed.
• Benchmark Your Readiness
  Understand how your AI maturity aligns with industry standards and identify areas for improvement.
• Strategize with Proven Use Cases
  Gain tailored use cases and prioritized actions that align with your business goals.
• Understand Your Competitive Edge
  Identify your strengths and weaknesses in AI readiness to stay ahead of the competition.

Strategy & Design

Strategy and design services to shape experiences, strategies, and operations through AI-driven innovation and human-centered design.

• Enhance Customer Interactions
  Creating memorable and impactful interactions boosts customer loyalty and drives business success.
• Transform Operations Effectively
  By reshaping strategies and processes, businesses can enhance performance significantly, unlocking their full potential.
• Leverage Cutting-edge Technology
  Implementing the latest technological advancements ensures businesses stay competitive and relevant.
• Drive Informed Decisions
  Leveraging data insights allows for more precise and effective business decisions.
• Maximize Customer Engagement
  Focusing on proactive customer engagement strategies increases satisfaction and retention.

Data & Analytics

Engineering AI, data, and analytics to drive enterprise value.

• Accelerate Transformation with Data
  Guides organizations in integrating strategies that unlock data value and promote agile decision-making processes.
• Unlock Insights with Advanced AI
  Utilizes state-of-the-art AI technologies to derive meaningful patterns and predictions, enhancing decision-making and strategic initiatives.
• Foster Informed Decision-Making
  Integrates data insights with strategic human-centered approaches for enhanced business outcomes.
• Build Secure Data Ecosystems
  Creates robust data architectures tailored to current and future business requirements, enhancing operational efficiency.
• Enhance Operational Efficiency
  Focuses on extracting maximum value from operational processes to drive overall business performance.
• Leverage Industry-Specific Insights
  Utilizes tailored solutions that bridge data analytics with specific industry needs for greater effectiveness.
• Shape Business with Customer Feedback
  Harnesses insights gained from customer feedback to drive loyalty and financial growth.

Enterprise Technology

Engineering, modernizing, and integrating technologies for competitive advantage.

• Transform Business Operations
  Align AI capabilities, processes, and strategies to achieve significant measurable outcomes across the organization.
• Streamline Processes
  Utilize automation to improve operational speed and accuracy while reducing errors and overhead.
• Enhance Customer Engagement
  Create seamless customer interactions that build loyalty and satisfaction through connected experiences.
• Maximize Technological Impact
  Develop a robust strategy for leveraging technology investments to drive business growth and operational excellence.
• Enhance Application Efficiency
  Ensure that essential applications are well-designed and effectively managed to support pivotal operations.
• Strengthen Security Operations
  Integrate robust cybersecurity measures to safeguard digital assets against emerging threats.
• Improve Business Productivity
  Utilize generative AI to refine processes and deliver enhanced outcomes in a timely manner.

Digital Operations

Combine expert knowledge, AI‑powered technologies, and distinct operating models to address specific business challenges.

• Accelerate Sales Growth
  Implement innovative sales strategies that enhance customer acquisition and retention efforts.
• Elevate Customer Interactions
  Provide seamless support that meets customer needs across various platforms, enhancing overall experience.
• Optimize Financial Processes
  Improve cash flow and ensure compliance with a streamlined approach to all finance-related activities.
• Ensure Brand Security
  Maintain a safe digital space for customers and brands through continuous monitoring and proactive strategies.
• Unlock Business Intelligence
  Transform data into strategic insights that inform decision-making and drive performance.
• Drive Customer Engagement
  Utilize comprehensive marketing strategies to connect with customers effectively and increase brand loyalty.

Experience Platforms

Turn touchpoint interactions into personalized and connected customer journey experiences, leveraging industry expertise and enterprise technology.

• Enhances Customer Engagement
  By connecting journeys across various channels, customers enjoy seamless interaction, leading to increased satisfaction and loyalty.
• Improves Decision Making
  Data-driven insights lead to more effective strategies and better-targeted interactions, maximizing engagement efficiency.
• Provides Tailored Experiences
  Leveraging insights from customer data to deliver tailored interactions boosts engagement and enhances overall customer satisfaction.
• Simplifies Operations
  Seamless integrations with existing tools and systems allow smoother workflows and enhanced operational efficiency.