Computer Talk Technology Inc. Unclaimed

Deliver Seamless Customer Experiences Across All Communication Channels.

Cloud-hosted contact center platforms that provide multichannel voice, routing, integrations, and operational management for enterprise contact centers.

Capabilities to consolidate interactions across voice, chat, messaging, and digital channels to deliver consistent customer experiences and improve retention.

AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.

AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.

Capabilities for secure payments, PII redaction, multi-factor authentication, and adherence to standards (PCI-DSS, ISO 27001, SOC 2) to manage regulatory and data protection risk.

ice Contact Center

Ice Contact Center is a cloud-based enterprise-grade platform that unifies voice, chat, email, and social channels with omnichannel routing, AI-enabled capabilities, analytics, and robust security and privacy controls. The platform supports a wide range of modules and integrations, including automated speech handling, CRM data access, and PCI-DSS compliant payments. It emphasizes security and compliance with PCI-DSS, SOC 2, and ISO standards, and offers privacy features such as automated redaction and secure authentication. It is designed for large, complex environments across industries including financial services, government, healthcare, education, retail, technology, and utilities.

• Provide Consistent Service
  Ensure every customer interaction is seamless and contextually aware across channels.
• Enhance Customer Experience
  Direct inquiries more efficiently to improve response times and customer satisfaction.
• Secure Payment Processing
  Ensure compliance while securely handling payment transactions to protect customer data.
• Protect Customer Privacy
  Enhance data protection by eliminating sensitive information from stored materials.
• Manage AI Effectively
  Gain full control over AI agents' knowledge and routing procedures to enhance customer service.
• Personalize Customer Interactions
  Use CRM data to tailor customer service experiences and improve engagement.
• Enhance Security
  Protect customers by ensuring verified access before discussing sensitive information.
• Streamline Case Handling
  Utilize AI to transcribe conversations and generate summaries, reducing agent workload.
• Increase Self-Service Efficiency
  Empower customers to find information quickly via automated voice prompts.
• Increase Customer Engagement
  Manage and automate outbound campaigns to stimulate customer interaction.
• Improve Operations
  Gain insights into performance and act on real-time data to streamline operations.
• Extract Valuable Insights
  Utilize analytics to enhance customer experience based on interaction trends.
• Simplify Calls
  Reduce delays and improve call accuracy by identifying users by name.
• Keep Customers Informed
  Automate notifications to enhance customer communication and service updates.
• Enhance Quality Assurance
  Use recorded interactions for training and ensuring compliance with established standards.
• Facilitate Communication
  Combine various communication forms into a single, user-friendly interface.
• Optimize Processes
  Automate workflows to enhance efficiency in day-to-day contact center operations.