Community IT Innovators, Inc.

Empower nonprofits with tailored IT support to enhance productivity and mission impact.

Enhance your organization’s efficiency with Remote IT solutions for seamless support and management.

Enhance device security and efficiency with comprehensive endpoint management services.

Streamline Mac management to improve productivity and security for your nonprofit.

Secure your nonprofit's data with optimized cloud solutions and seamless migration services.

Ensure Network Security and Efficiency for Your Nonprofit.

Secure your nonprofit’s data with reliable managed backup solutions.

Expert support ensuring seamless operations for nonprofits.

Enhances technology adoption success through comprehensive staff training and support during transitions.

Optimize your nonprofit's mission with strategic IT consulting and tailored technology solutions.

Ongoing outsourced IT operations including 24/7 monitoring, proactive maintenance, help desk and IT partnership for organizations that need continuous, scalable IT support.

Products: Managed IT, Help Desk, Remote IT

Ongoing operational management, monitoring, support, and optimization of cloud environments to reduce operational burden and ensure service availability.

Products: Cloud Management, Managed Backups, Managed IT

Centralized visibility, policy enforcement, patch automation, and security for desktops, laptops, and mobile devices, including Mac enterprise management for nonprofit fleets.

Products: Endpoint Management, Mac Enterprise Management, Managed IT

Automation of firewall and network security operations including policy change validation, IOC enforcement, real-time monitoring, and structured change workflows to reduce manual network intervention.

Products: Network Management, Managed IT, Endpoint Management

Strategic guidance for IT leaders on adopting, implementing, and aligning enterprise technology with business goals and operational needs.

Products: Nonprofit Technology Consulting & Strategy, Training & Technology Adoption, Managed IT

Managed IT

Managed IT is an ongoing outsourced IT service for nonprofits, delivering unlimited remote and on-site helpdesk support, proactive network management, and ongoing IT planning from a dedicated nonprofit-focused team. Available as fixed monthly pricing, it aligns technology with mission needs and leverages over 25 years of nonprofit specialization.

Category: Managed IT Services

• Ensures Budgeting Certainty
  With fixed monthly pricing, organizations can plan their budgets without unexpected costs, enabling better financial management.
• Leverage Nonprofit Expertise
  Our longstanding focus on nonprofits ensures IT solutions are tailored specifically to the sector’s unique needs and challenges.
• Accessible IT Support
  With unlimited helpdesk support, staff can receive assistance whenever needed without restrictions, enhancing productivity.
• Ensure Continuous Security
  Constant oversight minimizes risks and quickly addresses potential threats.
• Align Technology with Goals
  Regular IT planning sessions help align technology initiatives with the nonprofit's mission and long-term goals.
• Prevent Downtime and Disruptions
  Proactive management of network systems reduces the likelihood of issues, ensuring smooth operational continuity.
• Automate Software Updates
  Regular updates reduce vulnerabilities and enhance system performance.
• Flexible Support Options
  Offers both remote assistance and in-person support, adapting to the specific needs and situations of each nonprofit.
• Prevent Access to Threats
  Protects users from harmful websites and potential cyberattacks.
• Receive Expert Guidance
  Complex issues handled by experienced professionals ensure reliable solutions.
• Access Quick Support
  Dedicated assistance helps resolve user issues efficiently.
• Resolve Issues Remotely
  Fast, on-demand support to troubleshoot and fix user problems.
• Gain Insights on Security
  Detailed analytics help track and improve security effectiveness.
• Get Hands-On Assistance
  Immediate resolutions for issues requiring on-site intervention.

Remote IT

Remote IT delivers organization-wide support from a nonprofit-focused team, using multiple tools to ensure quick response times and touchless interactions. Solutions are offered remotely and can include ongoing planning and proactive management.

Category: Managed IT Services

• Full Remote IT Coverage
  Support is available organization-wide to effectively address any IT issues, regardless of location, ensuring business continuity and efficiency.
• Enhance Data Security
  Maintaining security control of devices requesting network access is vital. Our remote management strategies are designed to minimize the risk of data breaches.
• Ensure Prompt Technical Support
  Our system utilizes different tools to facilitate rapid replies to IT concerns, strengthening our commitment to prompt service and smooth operations.
• Manage Network Performance Proactively
  Our proactive management approach helps prevent issues before they arise, maintaining optimal network performance and minimizing downtime.
• Strategic IT Management
  We provide continuous IT strategy development to align with your organizational goals and adapt efficiently to changing needs.
• Simplify Device Deployment
  With remote tools, devices can be configured for immediate use upon delivery, saving time and improving efficiency in onboarding staff.

Endpoint Management

Endpoint Management provides visibility and control over all devices on the network, protecting endpoints, including mobiles, laptops, and other devices, to support a secure, mobile workforce and improve operational efficiency.

• Manages All Devices Centrally
  Simplifies device management by providing a single point of oversight, enhancing security and efficiency.
• Prevents Cyberattacks
  Employs robust security measures to mitigate risks associated with device vulnerabilities.
• Monitors Device Status
  Ensures all devices are tracked and monitored to prevent unauthorized access and potential breaches.
• Reduces Downtime
  Minimizes disruptions from cyber threats, ensuring smoother operations and higher productivity.
• Secures Remote Access
  Allows employees to work securely from any location, thereby enhancing productivity without compromising security.
• Applies Updates Automatically
  Keeps devices up-to-date with the latest software patches, reducing the risk of exploitation.

Mac Enterprise Management

Mac Enterprise Management delivers centralized, enterprise-grade management of Mac devices across the nonprofit, including policy enforcement, configuration, and security to ensure consistency and protection.

• Enforces Consistent System Settings
  Maintaining a unified approach to device management ensures that all Mac devices adhere to organizational policies, reducing vulnerabilities and operational inefficiencies.
• Manages Mac Devices Effectively
  Utilizes robust tools to streamline monitoring, updating, and supporting Mac devices, enhancing user experience and operational efficiency.
• Ensures Secure Device Operations
  By focusing on security protocols, the system minimizes the risk of data breaches and unauthorized access, crucial for protecting organizational data.
• Facilitates Remote Work
  Efficient remote management empowers staff to work from anywhere without compromising on support or security.
• Reduces Technical Downtime
  Quick access to expert support ensures that any technical issues are resolved promptly, allowing employees to remain productive.

Cloud Management

Cloud Management evaluates and implements cloud and hosted solutions, ensuring functionality and data continuity, migrating data to new environments, and providing ongoing cloud environment management.

• Ensure Data Accessibility
  Our strategies guarantee that your data is accessible and safe, preventing loss from breaches or errors.
• Maintain Data Security
  Our management ensures your systems are protected against breaches and unauthorized access.
• Determine Optimal Solutions
  We assess and evaluate various cloud solutions to identify the most effective platform tailored to your unique needs.
• Regular Monitoring and Support
  Continuous oversight of your cloud systems ensures they remain secure, efficient, and updated for your organization's needs.
• Seamless Migration Process
  We manage the entire migration process, ensuring a smooth transition and minimal downtime for your operations.
• Facilitate Remote Work
  Enable your team to collaborate effectively from any location with reliable access to necessary tools and data.

Network Management

Network Management provides monitoring and governance of the nonprofit’s network, helping identify threats, respond to incidents, and maintain reliable, secure network operations.

• Detect and Respond to Threats
  Identify potential threats in real-time and implement swift action to mitigate risks.
• Ensure Network Safety
  Protect your network from unauthorized access and cyber threats through advanced security protocols.
• Monitor Network Health
  Track the performance and health of your network to prevent potential issues before they escalate.
• Boost Operational Efficiency
  Optimize network performance to ensure smooth operations and minimal disruptions for your organization.
• Reduce Downtime Costs
  Avoid costly disruptions by maintaining a well-managed network that ensures consistent service delivery.

Managed Backups

Managed Backups provides data backup services with disaster recovery and business continuity capabilities, including remote backups and testing to protect essential information.

• Safeguards Critical Data
  Stay secure with backups stored off-site, protecting against local incidents.
• Ensures Ongoing Operations
  Plan effectively to keep your organization running smoothly during disruptions.
• Rapid Recovery From Disasters
  Ensure your nonprofit can swiftly recover from data loss incidents, minimizing impact.
• Guarantees Data Accessibility
  Validate that your backed-up data can be quickly restored when needed, reducing downtime.

Help Desk

Help Desk provides end-user support from an in-house IT team dedicated to addressing day-to-day problems, with options for on-site support when needed.

• Ensure Quick Resolution
  Our Help Desk responds rapidly to user requests, providing assistance via phone, email, or chat to minimize downtime.
• Budget with Confidence
  Our pricing tiers include unlimited help desk support without per-call fees, assuring financial predictability for nonprofits.
• Reduce Recurrences
  We monitor recurring issues and address them proactively, ensuring fewer disruptions in the future.
• Choose Your Contact Method
  Clients can reach us via chat, email, or phone, making support accessible when needed.
• Provide Hands-on Support
  When remote assistance isn't enough, our team can dispatch to your location for hands-on technical support.

Training & Technology Adoption

Training & Technology Adoption delivers staff training to improve technology adoption and support large-scale technology implementations with smoother transitions.

• Empowers Staff Competence
  Equips nonprofit staff with the necessary skills to utilize new technologies effectively, enhancing overall productivity.
• Ensures Smooth Transition
  Prepares organizations for significant tech changes, minimizing disruption and facilitating user adoption.
• Boosts User Confidence
  Provides dedicated assistance during the implementation phase, resulting in higher chances of successful technology integration.
• Facilitates Change Management
  Helps in managing change effectively across the organization, aiding in smoother acceptance of new processes.

Nonprofit Technology Consulting & Strategy

Nonprofit Technology Consulting & Strategy provides strategic IT planning and consulting to identify opportunities where technology can advance the nonprofit's mission, with tailored packages based on organizational goals.

• Enhances Mission Impact
  Ensures that every technology investment aligns with and supports the nonprofit's overarching goals.
• Leverages Specialized Knowledge
  Provides insights and solutions developed specifically for the unique challenges faced by nonprofits.
• Improves Operational Efficiency
  Helps nonprofits develop a clear roadmap for their technology journey, ensuring effective resource allocation.
• Custom-Fit Solutions
  Delivers bespoke IT strategies that align perfectly with the nonprofit's mission, size, and capacity.
• Protects Sensitive Data
  Develops robust security frameworks to safeguard donor and operational data against threats.
• Minimizes Downtime
  Ensures that technology issues are addressed before they escalate, allowing nonprofits to focus on their mission.