CommandLink

Unifies IT operations and workflows to help teams identify issues, coordinate responses, and manage services from one platform.

Gain unified visibility into IT performance and security to identify issues, understand trends, and make informed operational decisions.

Cuts through notification noise so teams can focus on important cases, spot stalled issues, and make informed decisions.

Simplify global internet procurement and management, with consolidated billing, coordinated deployments, and expert support across diverse connectivity options.

Improve application performance and network reliability while simplifying SD-WAN management, support, and expansion across locations.

Protect enterprise networks from threats, simplify firewall oversight, and support secure remote connections with specialist management and centralized controls.

Gain around-the-clock expert threat monitoring, investigation, and coordinated response without building an internal SOC.

Helps teams detect suspicious network activity, investigate incidents, and coordinate timely responses across their network environments.

Unifies security signals and SOC monitoring to help teams detect, analyze, and respond to potential breaches across their environment.

Plan and deploy technology with expert design, coordinated project management, and local field support across global locations.

Get direct, around-the-clock Tier 3 engineering support from a dedicated team familiar with your business, with rapid case engagement and network configuration changes.

Unify business calling and contact center applications with phone management across devices and integrated network and ITSM oversight.

CommandLink platform

CommandLink is a software-as-a-service IT service management platform for managing cloud and service inventory, monitoring, incident alerts, automation, ticketing, projects, permissions, and expenses across connectivity, networking, and security. It brings data from ISPs, network and security systems, hardware, and business applications into a shared operating model. Teams can monitor services, correlate signals, predict potential issues, manage deployments, and coordinate response workflows, with integrations for third-party applications and access to expert support.

• Monitor Services From One View
  Teams can review service and infrastructure health in one place and move from a global view to a specific site, service, device, or incident without switching tools.
• Manage Assets In One Operating Model
  The platform brings service and equipment inventory together with telemetry and related provider, contract, application, and location information.
• Use Unified Data To Guide Operations
  The platform brings together connectivity, network, and security data for AI analysis and operational context. Its ticketing system can use engineer history and skillsets to inform routing.
• Connect Signals To Likely Causes
  Correlating operational data helps teams understand which services and locations are affected and identify a likely cause and appropriate response path.
• Route Alerts Into Actionable Tickets
  Configurable alert and ticket workflows help teams reduce noise, attach relevant information to cases, and escalate incidents according to operational rules.
• Automate Repetitive IT Workflows
  Event-driven actions and customizable workflows can reduce manual handling of operational tasks, from creating and assigning tickets to carrying out approved remediation.
• Coordinate Services And Projects Together
  Teams can manage service and project activities in one platform, track project status and tasks, customize checklists, and connect projects with tickets.
• Connect Security And Network Operations
  A shared operational view helps teams relate security events to network and business context and coordinate work across network and security operations.
• Identify Emerging Issues Earlier
  Historical performance and recurring patterns help surface potential service problems and support preventative action before disruption.
• Connect Existing Business Applications
  The API and integrations connect CommandLink with existing software, enabling data exchange and access to unified technology insights in connected workflows.
• Manage Connectivity Across Providers
  The platform brings provider and circuit information together, supporting management of existing services and circuits ordered through CommandLink.
• Track Deployments And Service Changes
  Project plans, task tracking, live status views, and communication histories help teams oversee technology rollouts and subsequent service changes.
• Coordinate Cases With Expert Support
  Support workflows can route cases to engineering teams and provide a shared process for coordinating case communications, actions, and resolution.
• Consolidate Network Billing
  Consolidated billing and cost-center options help organizations manage invoices for services and locations through the platform.
• Control Access With Granular Permissions
  Granular permission settings let organizations manage access to platform capabilities and information.

CommandLink Analytics

CommandLink Analytics provides real-time and historical insights across network, security, and IT operations. It analyzes network and device health, correlates security signals, and presents cross-system information through customizable dashboards, reports, alerts, and granular traffic views. The platform supports baselining, performance trend analysis, and predictive insights to help teams identify challenges and make informed infrastructure decisions. It integrates with CommandLink tools and third-party services through the CommandLink API and supports standard protocols and log formats including Syslog and IPFIX.

• Unify IT Insights In One View
  See analytics from across the IT environment together, helping teams understand conditions without piecing together information from separate portals.
• Monitor Network And Device Health
  View current performance metrics to stay aware of network and device conditions and respond to changes.
• Correlate Signals For Deeper Context
  Connect performance and security information across systems to help teams interpret events with broader context.
• Identify Trends In Past Performance
  Use historical insights to understand how performance changes over time and inform infrastructure decisions.
• Anticipate Challenges And Optimize Performance
  Use predictive insights and performance trends to identify potential issues and guide proactive infrastructure decisions.
• Filter Traffic By Key Parameters
  Examine traffic using specific network and service parameters to understand activity and support performance optimization.
• Analyze Security Signals In Real Time
  Track and analyze security signals with the described security analytics capabilities and 24/7 SOC support.
• Customize Views And Generate Reports
  Present relevant analytics in tailored dashboards and detailed stakeholder reports for clearer operational and strategic review.
• Receive Timely Anomaly Notifications
  Get notified about deviations and anomalies to support prompt investigation and response.
• Connect Analytics Across Existing Systems
  Integrate analytics with CommandLink tools and supported third-party systems to use data within existing monitoring, reporting, and security workflows.
• Use Built-In Analytics To Simplify Operations
  Access analytics natively within CommandLink to streamline deployments and data analysis without relying on a separate analytics platform.

Pulse AI

Pulse AI generates role-specific summaries of cases and network activity to cut through notification noise. It interprets account context to help prioritize cases, identifies potential miscommunication and stalled tickets, and highlights unusual patterns such as a lack of change. Users can select recipients and choose summary frequency, with engineering cases available initially.

• Focus On Role-Relevant Updates
  Recipients get summaries tailored to their responsibilities, helping executives make decisions, operations managers spot bottlenecks, and engineers focus on actionable work.
• Prioritize Important Cases
  Account and case context helps teams focus attention on the cases that matter rather than treating every notification equally.
• Spot Stalled Tickets
  Summaries surface potential communication gaps, stalled tickets, and unresponsiveness, helping managers identify bottlenecks before issues escalate.
• Highlight Unusual Case Patterns
  By highlighting unusual patterns such as a lack of change, Pulse AI helps teams notice activity that may warrant review.
• Set Summary Recipients And Frequency
  Teams can choose who receives summaries and how often they arrive, with options ranging from hourly to weekly.

Internet Connectivity and Bandwidth Services

CommandLink helps organizations source, deploy, and manage internet connectivity across locations through access to more than 5,000 ISPs and a range of connection types, including fiber, Ethernet, cable, broadband, 4G/5G/LTE, fixed wireless, and satellite. Customers can order circuits through CommandLink or integrate existing circuits. The service includes SLA-backed deployment, circuit monitoring, consolidated contracts and billing, and proactive 24/7 Tier 3 engineering support.

• Access 5,000+ Global ISPs
  Choose from a broad network of global providers and multiple access technologies to support connectivity needs across locations.
• Order And Integrate Circuits
  Manage new circuit orders and existing connectivity in one platform, supported by access qualification and ordering workflows.
• Simplify Contracts And Billing
  Reduce the administrative work of managing multiple ISP contracts and invoices through a single agreement and consolidated billing options.
• Get 24/7 Tier 3 Support
  Receive round-the-clock engineering support through workflows that connect circuit monitoring and alerts to support cases.
• Reduce Connectivity Costs
  Use CommandLink's partner deals and buying power to access competitive pricing; the service page reports average savings of 30%.
• Coordinate Circuit Deployments
  Move from circuit planning and ordering through installation with integrated project workflows, on-site technicians, and SLA-backed deployment support.
• Monitor Circuit Performance
  View circuit status and utilization and track performance measures to support ongoing service oversight.
• Manage Global Connectivity
  Coordinate connectivity services across international locations with global technician coverage, hardware fulfillment, routing options, and currency support.
• Build Diverse Connectivity
  Combine access options and providers to support network diversity and redundancy while managing services through a unified platform.
• Track Bandwidth Usage Accurately
  Use five-minute average usage measurements to represent network utilization for billing and help avoid overcharges.

CommandLink SD-WAN Services

CommandLink SD-WAN services integrate solutions from providers including Versa, Fortinet, Meraki, and Cato into a unified IT management platform. The service can virtualize multiple connections into one network and steer traffic based on application needs, performance, and priority, with real-time path selection and automatic failover. Customers can choose managed, co-managed, or self-managed operations. Services also include design and deployment, monitoring, alerting, analytics, security integrations, and access to 24/7 Tier 3 engineering support. Automated deployments and zero-touch provisioning support network expansion across locations.

• Optimize Application Traffic
  Steer traffic according to application priorities and network performance to support application responsiveness and efficient use of available connections.
• Get Expert Network Support Around The Clock
  Access experienced engineers for network support at any time, with case ownership and a stated one-hour configuration change SLA.
• Unify Multiple Network Connections
  Bring different connection types together in one network and manage multiple ISP connections from a single software platform.
• Maintain Connectivity During Disruptions
  Automatically shift traffic to an available path when network conditions require it, supporting continuity across connected locations.
• Choose Your Management Model
  Select the level of operational responsibility that fits your team, from provider-managed service to shared or self-managed network administration.
• Protect Traffic Across Locations
  Apply integrated security capabilities and context-based policies across locations and network paths, with encrypted networking and routing options.
• Integrate Trusted SD-WAN Solutions
  Bring supported SD-WAN solutions and existing infrastructure into a unified management environment.
• See Network Health In Context
  Use unified monitoring and analytics to view network performance, review historical information, and correlate signals across connected systems.
• Automate Alerts And Support Cases
  Route network events into configurable alerts and support workflows, helping teams coordinate response and reduce manual case handling.
• Deploy And Support Networks Globally
  Coordinate installations, upgrades, and hardware support across locations through global fulfillment and local technicians.
• Expand Networks With Less Setup
  Use automated deployment and zero-touch provisioning to simplify installations and support network expansion without unnecessary hardware replacement.
• Reduce Delays To Internet Services
  Give locations direct internet access through the described architecture, avoiding traffic routes through carrier gateways that can add latency.

Managed Firewall Service

CommandLink’s managed firewall service helps protect enterprise networks by monitoring traffic and blocking hackers, malware, insider risks, and access to malicious or unauthorized websites. The service includes firewall configuration, monitoring and upgrades, gateway antivirus and spyware protection, vulnerability assessments, URL and content filtering, event log management, intrusion detection and prevention, application-layer control, advanced security reporting, and remote, mobile, IP, and site-to-site VPNs. Administrators get centralized security visibility and policy controls. Dedicated specialists provide 24/7/365 access to certified technicians by phone and online, and automatic updates address known vulnerabilities and risks. NDR can be added to managed UTM firewalls for enhanced threat detection and response.

• Block Threats Across Network Traffic
  Monitor traffic and apply firewall protections to block malicious activity, including threats from hackers, malware, and insider risks.
• Manage Security From One Control Panel
  Consolidate security visibility and policy controls in one panel to simplify oversight and manage security infrastructure centrally.
• Access Firewall Specialists Around The Clock
  Rely on dedicated specialists for firewall management and get 24/7/365 access to certified technicians through phone and online support.
• Filter Websites And Control Applications
  Apply web and content filters to restrict access to malicious or unauthorized websites and use application-layer controls as part of firewall security.
• Secure Remote And Site Connections
  Maintain remote protection with SSL VPN connections for mobile and remote users, as well as IP VPN and managed site-to-site IPsec VPN connections.
• Address Known Vulnerabilities And Risks
  Assess vulnerabilities and apply automatic updates that address known vulnerabilities and risks, helping keep firewall protections current.
• Review Firewall Events And Security Reports
  Manage firewall event logs and use advanced security reporting to review activity and security events.
• Support Compliance With Listed Standards
  Use the managed firewall service to support compliance with SOX, HIPAA, PCI-DSS, and CIJA standards.
• Add Network Detection And Response
  Add NDR to managed UTM firewalls to extend firewall security with enhanced detection and response.

Command|MDR

Command|MDR combines enterprise XDR technology, multi-signal threat intelligence, and a dedicated 24/7/365 security analyst POD. Analysts monitor alerts and security signals, investigate suspicious activity, hunt for threats, and report potential breaches. The service supports real-time detection and analysis, prioritizes threats by potential impact, and coordinates cybersecurity threat mitigation between SOC and NOC teams. Custom alert workflows and security recommendations help teams respond to threats and address security gaps.

• Extend Expert Security Coverage Around The Clock
  A dedicated security team provides continuous monitoring and security expertise, helping organizations address coverage gaps without building an internal 24/7 SOC.
• Connect Security Signals For Broader Threat Context
  Analysts can review security information alongside signals across network, cloud, log, endpoint, and identity sources to investigate potential threats with broader context.
• Find Suspicious Activity That Evades Traditional Defenses
  Proactive hunting looks for malicious activity that may not have been surfaced by traditional security defenses, helping teams identify and investigate potential threats.
• Coordinate Security And Network Threat Mitigation
  SOC and NOC coordination brings security and network operations together to help address cybersecurity threats across the technology environment.
• Receive Timely Alerts And Analyst Updates
  Defined communication targets help customers learn about detected threats and receive updates from analysts as high-level alerts are addressed.
• Focus Analyst Attention On Higher-Impact Threats
  Categorizing threats by potential impact helps dedicated SOC analysts focus their investigation and mitigation efforts on the most important alerts first.
• Tailor Security Alerts To Your Operating Needs
  Configurable policies let organizations tailor how security alerts are handled, while automated support case creation routes issues to the dedicated SOC team.
• Review Findings And Guide Security Improvements
  Monthly reporting summarizes alerts and findings, while recommendations and related logs can help customers review security events and consider improvements to their network or data security.

Command|NDR

Command|NDR provides network detection and response with monitoring, analytics, and 24/7 security operations support. It establishes behavioral baselines and analyzes network activity to detect suspicious behavior, including unusual data transfers, unexpected device connections, and lateral movement. Teams can investigate incidents using packet captures, user behavior traces, and contextual details, and integrate NDR with SIEM, SOAR, firewalls, endpoints, and existing MDR workflows. Automated playbooks and response workflows support action on detected threats.

• Detect Suspicious Network Activity
  Identifies suspicious behavior and deviations from network baselines to help teams surface potential threats, including activity traditional tools may miss.
• Monitor Network Activity In Real Time
  Gives teams visibility into network activity and abnormal traffic, supporting timely detection and analysis of potential security breaches.
• Automate Actions Against Threats
  Uses response workflows and playbooks to help teams act on detected threats and reduce their operational impact.
• Access Around-The-Clock Security Expertise
  Provides access to security analysts for continuous monitoring and support with threat investigation and proactive hunting.
• Focus Teams On Relevant Threats
  Filters and prioritizes alerts so teams can focus attention on significant threats and take targeted action.
• Investigate Incidents With Network Context
  Equips teams with network evidence and contextual details to examine suspicious activity and support incident investigation.
• Connect NDR With Existing Security Tools
  Connects NDR with existing security systems and workflows to support a coordinated security environment.
• Scale Coverage Across Network Environments
  Adapts to growing security needs and supports coverage across on-premises and cloud environments.

Command|XDR (Extended Detection and Response)

Command|XDR is CommandLink’s extended detection and response platform. Customer-deployed software enables CommandLink’s SOC-as-a-Service team to monitor endpoints and servers for security breaches. The XDR cloud platform provides real-time access to network, cloud, log, endpoint, and identity signals. It collects and correlates logs from firewalls, servers, and endpoints to generate relevant alerts, enriched with third-party and CommandLink data. SOC analysts monitor, analyze, and report potential breaches.

• Monitor Endpoint And Server Activity
  Extend security monitoring across customer endpoints and servers through software deployed on customer devices, helping the SOC identify and report potential security breaches.
• Unify Security Signals
  Bring network, cloud, log, endpoint, and identity signals into the XDR platform for real-time access and analysis.
• Correlate Logs Into Alerts
  Collect and correlate logs from firewalls, servers, and endpoints to generate relevant alerts, with third-party and CommandLink data adding customer-specific context.
• Get Around-The-Clock SOC Analysis
  A dedicated SOC team monitors security alerts 24/7, applies AI and machine learning to threat identification, and helps assess whether alerts indicate active threats.
• Receive Security Breach Reports
  Get reports of identified security breaches through the CommandLink Platform, email, or phone, based on monitoring of applicable logs, data, or alerts.

Technology design and deployment services

CommandLink provides expert technology design and deployment services for customer environments. A dedicated design engineer reviews current systems, critical applications, security posture, redundancy needs, business priorities, and future growth plans to develop a right-fit architecture, migration strategy, and implementation roadmap. Dedicated project managers coordinate deployment milestones, while CommandLink manages carriers, hardware, shipping, installation, turn-up, testing, and site readiness through shared project plans. Services include customized large-scale global deployments and access to local technicians in more than 120 countries.

• Design Right-Fit Technology Architectures
  Get an architecture shaped around your current environment, critical applications, security posture, redundancy requirements, business priorities, and future growth plans.
• Coordinate Every Deployment Milestone
  Track deployment activities through shared plans that provide visibility into milestones, dependencies, communications, and project health, from shipping and installation through testing and site readiness.
• Plan Smooth Technology Transitions
  Use a defined migration strategy and implementation roadmap to guide technology transitions and support integration with existing networks.
• Maintain Consistent Project Support
  Work with a dedicated project manager who supports the initial deployment and future technology changes with an understanding of the customer's business, solutions, and goals.
• Tailor Deployments To Global Needs
  Adapt large-scale deployments and SaaS workflows to location-specific requirements, with planning and execution intended to keep complex projects on track.
• Deploy Local Technicians Worldwide
  Access local technicians in more than 120 countries for on-site deployment work, including installation tasks, wiring, and documentation.
• Fulfill Hardware For Global Deployments
  Coordinate hardware fulfillment and shipping as part of deployments across customer locations.

Command|POD support

Command|POD support provides every CommandLink customer with a dedicated, proactive, on-demand Tier 3 engineering team available 24/7/365. The team learns the customer’s business and network, handles support cases without requiring escalations, and is integrated into CommandLink’s ITSM platform and workflows. Cases can be created automatically through monitoring or opened by customers from the dashboard in under a minute. A dedicated engineer engages with cases within 10 minutes, and network configuration changes have a one-hour SLA commitment.

• Get Dedicated Tier-3 Engineering Support
  Customers work with an assigned engineering team that understands their business and network and is available 24/7/365.
• Engage Cases Within 10 Minutes
  The stated engagement commitment helps customers get an engineering response quickly when a support case arises.
• Reach Tier-3 Engineers Directly
  Connect directly with engineering support instead of working through a phone tree or relying on escalations to reach an engineer.
• Create Cases From Monitoring Or The Dashboard
  Monitoring-triggered cases help surface network problems, while dashboard case creation lets customers quickly request support.
• Route Cases To The Right Engineer
  Cases are directed to an engineer whose skills, workload availability, and familiarity with the customer’s network fit the support need.
• Complete Configuration Changes Within One Hour
  The one-hour commitment gives customers a defined timeframe for network configuration changes.
• Manage Support In One Platform
  Integrating the engineering team with ITSM workflows and service information supports collaborative case handling and gives customers visibility into support activity.
• Coordinate Customer And Vendor Support
  Integrated workflows help organize customer support and vendor management without relying on disconnected support processes.

Business voice and contact center services

CommandLink provides business voice, unified communications, and contact center services, including UCaaS, CCaaS, business-class VoIP, SIP, and Microsoft Teams voice. Its UCaaS phone management system works across cloud, desktop, and mobile devices and integrates with IT service management systems and other applications. Cisco Webex Teams and Cisco Webex Contact Center software power CommandLink UCaaS and CCaaS solutions; embedding these applications in the CommandLink network is intended to improve performance and uptime.

• Unify Business Communications
  Bring cloud-based unified communications applications into the CommandLink network, where the embedded applications are intended to deliver better performance and uptime.
• Connect Contact Center Applications
  Use cloud-based contact center software integrated with the CommandLink network, with the stated aim of improving application performance and uptime.
• Enable Business Calling
  Provide business-class voice services using VoIP and SIP.
• Manage Phones Across Devices
  Control and configure the phone system across cloud, desktop, and mobile devices through an intuitive management experience.
• Manage Communications In One Interface
  Give IT teams visibility and control over the communication stack, including call settings and system performance, through a unified interface.
• Support Reliable Communications
  Combine voice and data SLAs on one platform to help keep communication systems operational and efficient.
• Connect Existing Applications
  Integrate the phone system with existing applications to support smoother workflows and consistent communications across platforms.
• Add Voice To Teams
  Use Microsoft Teams as an option for business voice service.