CMW Lab

Build and adapt workflow-driven applications, automate business processes, and improve operational visibility in a flexible low-code environment.

Centralize facility operations, coordinate maintenance, and improve visibility into asset condition, service performance, and operating costs.

Connect leasing, tenant, and property operations to improve portfolio visibility, streamline service, and support data-driven decisions.

Automate IT service delivery, adapt processes quickly, and gain visibility into requests, service levels, and operational performance.

Centralize cases and related work while automating routing and enabling teams to collaborate and adapt workflows without coding.

Automate and adapt claims workflows to speed resolution, improve process visibility, and support accurate, compliant claims handling.

Automate financial workflows, reduce manual effort, and gain real-time visibility to support faster approvals and informed financial decisions.

Automate repetitive workflows, reduce manual effort and IT dependency, and improve process visibility and operational efficiency.

Capture accurate process data, replace paper forms, and connect information to automated workflows with configurable electronic forms.

Help remote teams automate routine work, collaborate, track progress, and adapt workflows to changing business needs.

Clarify priorities, build a business case, and shape solution architecture for business transformation and low-code initiatives.

Get expert implementation support with greater delivery visibility, coordination, and control from solution design through testing.

Get help before and after deployment and access maintenance resources to support ongoing use of CMW Lab products.

Build practical CMW Platform skills so employees can manage workflows and create, run, and develop processes suited to their roles.

Design, execute, and monitor multi-party business processes using structured workflows, conditional logic, approvals, system integrations, and performance tracking.

Products: CMW Platform, Business Process Automation, Electronic Forms for Process Automation, Financial Management Software, CMW Lab COVID-19 Recovery Kit

Capabilities for managing cases and claims through configurable workflows, centralized records, task routing, collaboration, status tracking, and compliance controls.

Products: CMW Lab Case Management Software, Claims Management Software, CMW Platform

Facilities-focused maintenance and compliance management covering work order coordination, AI checklists, mobile technician workflows, and analytics for property operations.

Products: CMW Facility Management

Capabilities for managing diverse commercial property types with lease administration, CAM tracking, accounting and portfolio reporting for mixed-use and commercial landlords.

Products: CMW Property Management

Capabilities to manage IT requests, incidents, change, and assets with integrated service workflows, knowledge base linkage, and cloud security controls.

Products: IT Service Management (ITSM)

CMW Platform

CMW Platform is a low-code digital transformation suite for building workflow-driven business applications and managing processes in a unified environment. Business users can model processes with BPMN 2.0, create forms and interfaces, automate workflows, and monitor performance using statistics, reports, and dashboards. It supports task, case, and project management; enterprise process architecture modeling; data management; and integrations through an open API and OData. The platform can be deployed on-premises or in private or public cloud environments. Its pre-built business solutions include CapEx approval, approval management, document tracking, customer order management, and procurement management. These solutions support configurable forms and workflows, routing and approvals, document and request tracking, collaboration, reporting, and integrations with business systems.

• Build Business Applications With Less Coding
  Enable business users to develop and adjust applications, forms, and interfaces with graphical tools, reducing reliance on programmers for supported configuration work.
• Automate Workflow Steps And Route Work
  Orchestrate tasks and process steps according to configured rules, including sequential or parallel routing, task assignment, notifications, and interactions with external systems. Apply automated workflows to approval, document, order, and procurement processes.
• Model Processes With Standardized Visual Notation
  Use BPMN 2.0 diagrams to define, visualize, and communicate process logic in a standard format.
• Manage Requests Through Configurable Approvals
  Route requests to designated reviewers, monitor progress, and retain approval context. CapEx capabilities include budget and policy checks and tracking procurement and implementation after approval.
• Track And Control Document Work
  Route documents for review, approval, or comment; maintain visibility into their progress; and support versioning, access controls, search, and connected document services.
• Coordinate Order Processing And Fulfillment
  Manage orders through configurable workflows and approvals, with visibility into progress and support for order changes, cancellations, partial orders, back orders, and disputed quantities.
• Automate Procurement And Track Spend
  Coordinate purchase requests and approvals, manage supplier qualification and procurement contracts, and bring request history and related records together for spending oversight.
• Monitor Performance And Identify Bottlenecks
  Use process statistics, configurable reports, and visual dashboards to track execution, review performance indicators, and find areas for improvement.
• Align Process Architecture With Business Goals
  Visualize relationships among capabilities and processes to support strategic analysis and process planning.
• Manage Tasks, Cases, And Projects Together
  Support multiple work management approaches in one environment, including process, case, project, and task management.
• Adapt Processes Without Interrupting Operations
  Make process changes as needs evolve and test updated logic while maintaining ongoing system operations.
• Capture And Manage Connected Business Data
  Configure data records and forms for work context, search business information, and exchange data with external sources using supported formats and APIs.
• Connect Business Systems Through Open APIs
  Integrate workflows and data with supported third-party systems to create a connected digital environment and reduce the need to switch between applications.
• Deploy Flexibly And Scale As Needs Grow
  Choose an on-premises or cloud environment and scale platform capacity and user access as organizational requirements change.
• Control Access Across Platform Components
  Apply access controls to platform data and functions, including tasks, forms, settings, processes, and cases.
• Start With Ready-Made Business Solutions
  Use pre-built solutions as starting points for common processes and customize them to fit organizational requirements.
• Keep Discussions And Work Context Connected
  Keep conversations, documents, and task context accessible together and trace discussions to the work activities they relate to.

CMW Facility Management

CMW Facility Management is a low-code solution for managing facilities and building operations. It brings service requests, work orders, preventive maintenance, inspections, cleaning operations, engineering assets, and inventory into a unified digital environment. Teams can manage building, space, equipment, and technical records; monitor asset condition and maintenance history; and track requests, work orders, service levels, and operating costs. The configurable platform supports mobile field work, automated task routing and scheduling, and integrations with enterprise systems. Organizations can tailor workflows and user roles, deploy across single or multiple locations, and expand functionality without custom coding.

• Centralize Facility And Asset Information
  Give stakeholders a shared digital source for facility layouts, equipment details, technical documents, and maintenance and inspection history.
• Route Requests And Monitor Maintenance Work
  Coordinate requests and maintenance activities from intake through completion, with visibility into progress, service levels, and work history.
• Schedule Maintenance And Digitize Inspections
  Generate and track maintenance work and manage inspection plans and findings centrally, including field reporting and photos.
• Configure Workflows And Connect Facility Systems
  Adapt facility workflows to organizational needs and synchronize information with existing enterprise applications.
• Monitor Assets And Track Inventory
  Give teams visibility into asset status and available maintenance materials, supporting operational oversight and replenishment planning.
• Monitor Facility Performance And Operations
  Give managers and teams visibility into operational activity, service performance, maintenance work, and facility costs.
• Manage Facilities Across Multiple Locations
  Apply a unified operating model across facilities while enabling field teams to access information and complete work on mobile devices.

CMW Property Management

CMW Property Management is a low-code solution for commercial real estate owners, operators, and management companies. It brings tenant and lease management, rent collection, occupancy management, property records, operational workflows, and portfolio reporting into a unified digital environment. Teams can configure workflows around leasing policies, approval processes, rental rates, billing practices, and organizational structure, then expand the solution with additional workflows and integrations. It supports lease administration, tenant requests, maintenance tasks, contractor coordination, property documentation, and operational reporting.

• Manage Leases And Tenant Relationships
  Keep lease terms, tenant information, documents, communications, and lifecycle activities together, with reminders and tracking for obligations and renewals.
• Monitor Payments And Portfolio Occupancy
  Access payment and vacancy information to help teams manage receivables, tenant placement, and renewals.
• Analyze Property And Portfolio Performance
  Bring property-level and portfolio-level information into reports to support forecasting, benchmarking, investment, and leasing decisions.
• Centralize Property Records And Activity
  Give teams a shared source for property information and documentation, with activity history to support visibility and accountability.
• Coordinate Tenant Requests And Maintenance
  Organize requests and connect them to assigned maintenance work, with progress and completion details linked to the relevant property or asset.
• Adapt Workflows And Connect Business Systems
  Configure property management processes to reflect organizational rules and synchronize information with existing enterprise systems.

IT Service Management (ITSM)

A low-code IT service management solution built on CMW Platform for automating IT service requests and managing service processes. Teams can configure service catalogs, request forms, workflows, and SLAs without coding, and modify processes as needs change. The solution includes incident, problem, change, request, knowledge, and asset management, along with a self-service portal and configuration management database. It supports service visibility, audit trails, SLA reporting, and cloud, on-premise, or private cloud deployment. Service request management capabilities include configurable request forms, routing, notifications, escalations, status tracking, audit trails, and process and SLA reporting.

• Automate ITSM Processes Without Coding
  Configure and update IT service workflows through a browser-based interface without coding.
• Capture And Route IT Service Requests
  Give users a central way to request services and direct work to appropriate teams, with notifications and escalation for overdue or inactive requests.
• Monitor Service Levels And Compliance
  Track performance against configured service-level criteria and review request and process reports.
• Coordinate IT Service Processes
  Manage core IT service processes and support restoration, controlled change, asset tracking, and access to knowledge articles.
• Centralize Service Access And References
  Give users a central place to access services and give teams a shared reference for managed resources, assets, and services.
• Choose Deployment And Connect Work Tools
  Select a deployment option and connect IT service processes with supported workplace tools.

CMW Lab Case Management Software

CMW Lab case management software enables teams to submit, route, and handle cases from different sources. Configurable workspaces centralize cases and their related tasks, data, documents, and discussions. Business users can design and adjust workflows without coding, while teams collaborate on cases, search case discussions, and respond to submitters from the same workspace. Case work can be connected with structured business processes, including BPMN 2.0 processes.

• Centralize Case Work In One Workspace
  Give users a single work environment for cases and their associated tasks, data, documents, discussions, and submitter communication.
• Automate Case Routing And Delegate Work
  Adapt case routing as needs change and break case work into delegated subtasks with progress notifications.
• Coordinate Case Work And Track History
  Keep collaboration and activity connected to each case so teams can find context and follow progress.
• Connect Flexible Cases With Structured Processes
  Manage cases and structured processes in one environment and transition established practices into executable workflows.

Claims Management Software

CMW Lab Claims Management Software is a low-code workflow solution for automating claims processing across customer service, delivery, vendor payment, employee requests, and insurance workflows. Teams can configure claim forms and business rules, route claims manually or automatically, and adapt workflows while they are running. The solution supports sequential and parallel reviews, centralized claim and incident information, claims status visibility, SLA and compliance management, and reporting. Straight-through processing can handle claims from submission to settlement using predefined rules and automated decisions, with configurable fraud detection rules and analytics. Healthcare claims workflows include configurable forms, claim routing, and regulatory and SLA compliance capabilities.

• Automate And Adapt Claims Workflows
  Coordinate claim handling from submission through review and settlement, and adjust routing and process logic as requirements change.
• Process Claims With Less Manual Work
  Capture claim information consistently and use automated decisions to reduce manual handling through the claims process.
• Track Claims And Support Compliance
  Monitor claim status and process performance against service targets and requirements, including healthcare claims workflows.
• Detect Potentially Fraudulent Claims
  Use configurable rules and analytics to help identify potential fraud during claims processing.
• Bring Claim Information Together
  Give claims teams relevant claim, policy, incident, and settlement records within the processing workflow.

Financial Management Software

CMW Platform’s low-code financial management solution helps finance teams automate and manage workflows for budgeting, approvals, accounts payable, invoices, expenses, travel expenses, purchase orders, and contracts. Teams can configure workflows, forms, and business rules without coding and adapt processes without interrupting ongoing activities. The solution provides financial tracking, dashboards, reporting, and notifications, with cloud or on-premise deployment and integrations including Outlook, SharePoint, Active Directory, and third-party systems via API.

• Automate Financial Workflows
  Configure and adapt financial processes without coding or relying on IT resources.
• Start With Ready-To-Use Workflows
  Use templates for common financial processes, then tailor workflows to departmental processes and goals.
• Align Financial Requests With Budgets
  Centralize budget planning and approvals and route financial requests through configured review processes.
• Streamline Financial Administration
  Automate routine finance processes to support timely payments, reduce duplicate payments, and ease administrative work.
• Monitor Financial Activity And Connect Systems
  Review financial processes through dashboards and reports and connect workflows with supported business systems.

Business Process Automation

CMW Platform business process automation software helps organizations replace manual tasks, spreadsheets, and disconnected systems with automated workflows. Business users can model, run, and modify processes using low-code, drag-and-drop tools while capturing and managing business data in context. The solution supports configurable forms and workflow rules, integration with external applications, and monitoring and reporting to help teams improve process performance. It supports processes ranging from routine approvals to complex business workflows.

Category: Workflow Automation Software

• Design And Automate Business Workflows
  Enable business users to model and change workflows in a browser, reducing manual work and reliance on IT for routine process changes.
• Route Requests And Apply Workflow Rules
  Coordinate request and task assignments according to configured schedules, conditions, and process rules.
• Capture Data Alongside Processes
  Collect information through forms and manage business and operational data in connection with workflows.
• Connect Systems And Monitor Processes
  Exchange data with external applications and review process metrics and reports to identify bottlenecks.

Electronic Forms for Process Automation

CMW Lab’s web-based visual form builder lets users create and configure electronic forms with drag-and-drop tools, then connect them to business processes. Forms capture information for approvals, requests, change management, and other workflows. Features include configurable tabs and data fields, data pre-filling and validation, export to Microsoft Word and Excel, and on-the-fly changes to forms and related processes. The forms can also support automatic document creation, approval processes, and document tracking.

• Create Forms Visually
  Design electronic forms in a browser with a graphical drag-and-drop editor.
• Connect Forms To Processes
  Use collected information to initiate and support workflow steps, including approvals, document creation, and document tracking.
• Capture And Validate Process Data
  Tailor form layouts and fields to process requirements and use pre-filling and validation to support more consistent data.
• Adapt Forms And Export Data
  Change forms as requirements evolve without interrupting ongoing work and transfer collected data into Word or Excel documents.
• Replace Paper Forms With Mobile Access
  Move information collection from paper to electronic forms accessible through mobile-friendly experiences.

CMW Lab COVID-19 Recovery Kit

A cloud-based, remote-ready workflow management solution designed to support COVID-19 crisis mitigation and recovery. It helps remote and distributed teams automate routine work, collaborate, track progress, and adapt workflows to business needs. The kit includes eight ready-to-use workflow templates and professional support. It is designed for quick setup and is described as eligible for COVID-19-related governmental funding.

Category: Workflow Automation Software

• Start Workflows Quickly
  Begin with one of eight templates for common approval, purchasing, help desk, and other business workflows.
• Adapt Workflows And Forms
  Create workflows beyond the supplied templates and adjust forms and processes as requirements change.
• Coordinate Teams And Track Work
  Help teams collaborate across locations and follow work progress through shared workflows.
• Set Up Quickly And Get Expert Support
  Use a cloud-based setup and access professional assistance with workflow adaptation and integrations.

CMW Lab Consulting

CMW Lab Consulting supports business transformation and low-code application initiatives with implementation-proven expertise. Services include assessing business and IT needs, objectives, existing systems, data, and processes; compiling a business case; and designing solution architecture. The CMW Lab team also advises on building complex processes and forms and implementing specific business rules and integrations.

• Clarify Business And IT Priorities
  Identify organizational needs and review existing capabilities as a foundation for planning.
• Build A Business Case
  Create a business case to support planning for the proposed initiative.
• Design Architecture And Shape Processes
  Shape solution architecture around assessed needs and get guidance on complex processes, forms, rules, and integrations.

CMW Lab Professional Services

CMW Lab Professional Services help deliver solutions through solution design, configuration and build, integration, data migration, end-to-end testing, and user acceptance testing. The delivery team brings product and domain expertise backed by implementation experience. Services also support transparency and control across delivery activities, coordination between customer, solution delivery, and third-party teams, planned delivery, and knowledge transfer.

• Design And Build Tailored Solutions
  Get solution design, configuration, and build support from CMW Lab’s delivery team.
• Test Solutions And Confirm Acceptance
  Evaluate the solution through end-to-end testing and user acceptance testing as part of delivery.
• Connect Systems And Move Data
  Include system integration and data migration in the delivery project.
• Coordinate Delivery And Transfer Knowledge
  Work with an experienced delivery team and maintain visibility across delivery activities, with coordination, schedule and budget focus, and knowledge transfer.

Support and maintenance

CMW Lab provides support and maintenance services to help customers get the most from its products and maintain continuous process enablement. Services include pre-sales and trial support, post-production support, customer self-service, change management, data management, and product updates. Customers can use product knowledge bases, tutorials, FAQs, troubleshooting guidance, support requests, and live chat.

• Get Help Before And After Deployment
  Receive support while evaluating products and after deployed solutions go live.
• Contact Support Directly
  Submit a support request or start a live chat for assistance.
• Find Answers Independently
  Use product documentation, tutorials, FAQs, and troubleshooting guidance to find information about product use and administration.
• Maintain Products And Manage Changes
  Address change and data management and access product updates as part of ongoing maintenance.

Training

CMW Lab provides training for IT administrators, business process architects, and end users on its products and solutions. Courses help employees build workflow management skills and create and run processes. Training is available on-site or online, with self-paced how-to guides and videos. Options include role-specific courses and certification paths for Basic Users, Architects, and Developers.

• Build Skills For Specific Roles
  Select training aligned with responsibilities, from basic product use to no-code process creation and complex application development.
• Earn Role-Relevant Certification
  Complete learning sessions and an exam to earn a certificate aligned with the learner’s role.
• Choose A Convenient Training Format
  Arrange training on-site or online and use guides and videos to continue learning at an individual pace.
• Prepare Trainers To Share Knowledge
  Develop internal training capability through train-the-trainer instruction.