Bynevo Labs Unclaimed

Automate customer support with AI across multiple platforms, ensuring efficiency and compliance.

Automate e-commerce returns and refunds efficiently and accurately.

Enhance customer service efficiency via automated responses on WhatsApp.

Enhance customer support on Instagram with AI-driven responses and real-time order management.

E-Commerce Brands Needing Returns And Refunds Automation

European e-commerce brands seeking compliant returns and refunds automation with data sovereignty.

Multi-Channel E-Commerce Operators

Global online retailers needing consistent multi-channel AI support.

Platform-Integrated Store Operators

Shopify and multi-platform stores needing native integrations with data sovereignty.

Privacy-Conscious Retailers With Data Sovereignty Requirements

EU retailers requiring auditable, privacy-first AI customer service.

Automated handling of routine e-commerce inquiries, real-time order status checks, ticketing, and human-in-the-loop escalation tailored to online retailers.

End-to-end automation of returns and refunds including carrier tracking, policy enforcement, real-time validation against orders, refund caps, and escalation workflows.

Cross-channel messaging for customer engagement including SMS, international texting, WhatsApp inbound/outbound and integrated messaging within agent workflows.

Data-residency, GDPR and AI Act-aligned processing, dedicated country-hosted instances, explicit data-use contracts, and auditability for regulated customer data handling.

Agent IA de SAV

AI-powered customer service agent that connects natively to e-commerce platforms like Shopify, WooCommerce, Magento, and PrestaShop. It reads orders, statuses, and product data in real time. It handles support across various channels, processes returns and refunds, and escalates to a human when needed, all hosted in France for data sovereignty.

• Ensures Legal Compliance
  Maintains legal standards like GDPR, ensuring data sovereignty and preventing unauthorized model training.
• Secures Local Hosting
  Utilizes French servers to ensure data residency and compliance with local regulations.
• Enables Direct API Access
  Built-in integrations that fetch real-time order information without additional steps.
• Facilitates Smooth Escalation
  Ensures complex inquiries are managed by human agents while retaining customer history for context.
• Delivers Accurate Responses
  Accesses real-time data to ensure precise answers to customer inquiries.
• Engages Customers Across Channels
  Provides seamless support via multiple platforms, enhancing customer engagement and satisfaction.

Automatiser retours & remboursements

End-to-end automation of returns and refunds for e-commerce. The agent cross-checks real order data, applies your return policy and caps, processes refunds, and escalates with a complete dossier when necessary, across channels from WhatsApp to SMS.

• Streamlines Entire Process
  Handles returns and refunds automatically, minimizing manual intervention and expediting resolution for customer inquiries.
• Enforces Policies Rigorously
  Automatically applies your predefined return policies to ensure compliance and customer satisfaction.
• Tracks Shipments Effectively
  Integrates seamlessly with carriers for real-time updates on the status of return shipments, ensuring customers are informed throughout the process.
• Validates Data Instantly
  Ensures all return and refund decisions are based on the most current order information and established policies.
• Ensures Data Sovereignty
  All data is securely hosted in France, ensuring compliance with local regulations and providing peace of mind regarding data handling.
• Compatible with Existing Tools
  Easily integrates with popular e-commerce platforms, enhancing your existing customer service tools without major changes.

SAV WhatsApp e-commerce

Agent IA de SAV optimized for WhatsApp, maintaining the same guardrails and data handling as other channels, with real-time order data access and escalation to human when the conversation leaves the automated scope.

• Ensures Data Sovereignty
  All data is stored and processed in France, adhering to strict data protection regulations.
• Seamless Human Handoff
  Automatically transfers complex queries to a human agent with all relevant information for efficient resolution.
• Effective WhatsApp Engagement
  Tailored responses on WhatsApp ensure a personalized and quick interaction with customers.
• Instantly Access Order Information
  Gives accurate, up-to-date responses based on live order data, improving customer satisfaction.
• Unified Customer Experience
  Ensures customers receive consistent support regardless of the communication channel used.

SAV Instagram e-commerce

AI-powered SAV agent for Instagram, handling pre-sale and post-sale inquiries with the same guardrails as other channels, backed by real-time order data and the option to escalate to a human if required.

• Ensures Data Privacy
  All customer data is stored and processed within France, ensuring compliance with data protection regulations.
• Timely Responses
  Allows quick and accurate replies to inquiries regarding order status and product information.
• Seamless Handoff
  Inquiries that exceed the agent's capabilities are escalated with a complete dossier for efficient human intervention.
• Engage Customers
  Responds promptly to customer questions in DMs or comments, maintaining your brand's voice and pace.
• Unified Experience
  Ensures that customer interactions are consistent regardless of the channel, leading to improved satisfaction.