Bluebird Fiber

Maintain predictable, symmetrical connectivity that helps keep business applications and operations running consistently.

Connect locations, data centers, and cloud environments with private, scalable Ethernet designed for predictable performance and reliable operations.

Build and manage a private network with dedicated fiber strands, customer-controlled capacity, and regional infrastructure that can scale as needs grow.

Move high volumes of data over dedicated, low-latency optical paths with predictable capacity and managed service.

Connect securely and predictably to major cloud platforms with private routes, low latency, scalable bandwidth, and one provider for cloud access.

Provides businesses with reliable, clear calling over private fiber while supporting existing phone systems, distributed teams, and growth.

Host and scale critical IT equipment in secure data center facilities with flexible space, metered power, and connectivity options.

Manage accounts, services, billing, and support in one place, with convenient self-service access to payments, requests, and service information.

Access SD-WAN in markets where Bluebird Fiber offers the service.

Access Managed Security in markets where Bluebird Fiber offers the service.

Dedicated Internet Access

Bluebird Fiber Dedicated Internet Access (DIA) provides symmetrical, uncontended bandwidth over a business-only fiber network that Bluebird owns and operates end to end. Reserved bandwidth, ring-protected metro access, and performance backed by SLAs help organizations maintain consistent connectivity for mission-critical workloads and cloud applications. Available across a 12-state footprint, DIA offers 10 Gbps and 400 Gbps port speeds, with options to increase bandwidth or add locations as needs grow. A Midwest-based Network Operations Center is staffed 24/7 by engineers, and optional support and escalation services can be tailored to an organization’s environment.

• Reserve Bandwidth Exclusively
  Keep bandwidth separate from shared traffic to support consistent performance throughout the day.
• Reroute Traffic In Under 50 Milliseconds
  Maintain connectivity by automatically redirecting traffic when a route is disrupted.
• Match Upload And Download Speeds
  Support applications and work patterns that depend on dependable performance in both directions.
• Set Clear Service Expectations
  Use defined service expectations for performance, uptime, and support response.
• Reach Engineers Around The Clock
  Get access to a 24/7 Midwest-based NOC staffed by engineers, with optional support and escalation services.
• Work With One Accountable Network Owner
  Rely on one provider that owns and operates the network path, reducing handoffs when issues arise.
• Expand Bandwidth And Locations
  Adapt connectivity to changing bandwidth needs or additional business locations.
• Choose 10 Or 400 Gbps Ports
  Select from the listed 10 Gbps and 400 Gbps port speeds for supported connectivity needs.
• Plan Installation With Clear Expectations
  Receive accurate quotes and realistic timelines; qualified organizations may be eligible for free installation.

Bluebird Fiber Ethernet Services

Bluebird Fiber Ethernet Services provide secure, high-capacity connectivity for business locations, data centers, and cloud environments over a private fiber network. Point-to-point, point-to-multipoint, and multipoint-to-multipoint designs are available, with virtual and dedicated options. Dedicated symmetrical bandwidth, optimized routing, and redundant architecture support predictable performance and uptime. Services offer speeds from 10 Gbps to 400 Gbps across Bluebird Fiber’s 12-state network, backed by 24/7 support from Midwest-based engineers and field teams.

• Keep Traffic Off The Public Internet
  Private network connections keep Ethernet traffic off the public internet, providing a more isolated path for business data.
• Connect Sites With Flexible Designs
  Select a network configuration suited to connectivity requirements, from a single point-to-point circuit to multi-site mesh configurations.
• Maintain Consistent Two-Way Performance
  Dedicated bandwidth with symmetrical speeds keeps uploads and downloads moving at the same rate, supporting applications and data transfers across sites.
• Keep Critical Connections Active
  Redundant network architecture is designed to maintain critical connections during outages or maintenance, helping support business continuity.
• Scale Bandwidth As Needs Grow
  Adjust bandwidth as requirements change, allowing the network to expand without changing the physical infrastructure.
• Reduce Delays Across Network Paths
  Direct, optimized routing across the private fiber network helps reduce network delays and jitter, supporting responsive communications and data transfer.
• Support Speeds Up To 400 Gbps
  Choose Ethernet speeds from 10 Gbps to 400 Gbps to support demanding connectivity requirements.
• Reach Local Engineers Around The Clock
  Work directly with Midwest-based NOC and field teams for ongoing support from engineers familiar with the network routes.
• Connect Across A 12-State Network
  Access Ethernet connectivity across Bluebird Fiber’s 12-state network, with 36,000+ route miles and nearly 15,000 on-net locations.

Dark Fiber

Bluebird Fiber Dark Fiber provides leased, dedicated physical fiber strands across its carrier-grade network. Customers supply and manage their own equipment, lighting, bandwidth, routing, and security, with Bluebird Fiber maintaining the underlying infrastructure. The service spans 36,000+ route miles across 12 states, with metro access in key Midwest markets. Enterprises, carriers, and hyperscalers can use the infrastructure to build and scale private, high-capacity networks, with local engineering and field support.

• Control Your Network End To End
  Customers can light, configure, and manage their own network, choosing equipment, bandwidth, routing, and security to meet their requirements.
• Use Private, Dedicated Fiber
  Reserved physical strands provide a private foundation for an organization's network and give it control over how the fiber is used.
• Expand Capacity As Needs Grow
  Customers can increase capacity or extend routes by adding wavelengths or equipment as requirements evolve, without the stated need for construction or contract renegotiation.
• Build In Route Diversity
  Available diverse routes and redundant paths can be incorporated into a network design to support uptime and performance.
• Reach Midwest Markets And Metros
  The network provides access across 12 states and 36,000+ route miles, including metro rings in key markets. Availability can be checked on the network map.
• Customize Your Network Design
  Dark fiber allows customers to select networking hardware, create network topologies, prioritize traffic, and integrate specialized equipment according to their needs.
• Rely On Local Fiber Experts
  Local field teams and engineers maintain the underlying infrastructure, giving customers support while they focus on managing their own network.
• Access Routes And Monitoring Options
  Route maps and monitoring options help customers see and oversee their fiber network, with local field support available.

Wavelength Services

Bluebird Fiber Wavelength Services provide managed point-to-point optical transport over an all-fiber backbone. Each wavelength offers dedicated, predictable capacity for high-volume workloads and mission-critical applications, with speeds from 10 Gbps to 400 Gbps. Customers can use direct optical paths with available ring and mesh architectures and geographically diverse routes for protection. Bluebird’s Midwest-based engineers provision, monitor, and maintain circuits, with coordinated engineering and project management for delivery.

• Reserve Dedicated Bandwidth
  Keep wavelength capacity reserved for your traffic to support consistent performance for high-volume workloads and mission-critical applications.
• Scale Bandwidth Up To 400 Gbps
  Choose from 10 Gbps, 100 Gbps, and 400 Gbps service speeds to support growing bandwidth requirements.
• Protect Traffic With Diverse Routes
  Use available ring and mesh architectures and geographically separated routes to reduce exposure to fiber cuts and disruptions.
• Move Data With Low Latency
  Carry data over direct optical paths designed for predictable, near-real-time transport across regional and metro markets.
• Manage Circuits With Local Experts
  Rely on Bluebird Fiber engineers to provision, monitor, and maintain circuits, with support from a team familiar with the network routes.
• Deliver Circuits Quickly And Accurately
  Coordinate engineering and project management to support timely, accurate delivery of new circuits.

Cloud Connect

Bluebird Fiber Cloud Connect provides private connectivity between business networks and major cloud platforms over its fiber backbone. It bypasses the public internet and offers direct routes, dedicated bandwidth, and single-cloud or multi-cloud options with scalable bandwidth. Customers can connect to AWS, Microsoft Azure, Google Cloud, Oracle, IBM, and other providers through a network with more than 300 cloud on-ramps. One provider and one SLA provide a clear point of contact for cloud access. The service is designed for hybrid cloud architectures, disaster recovery, and enterprise workloads requiring consistent, secure connectivity.

• Protect Data And Improve Reliability
  Bypassing the public internet helps protect data and provides a more reliable connection to cloud platforms.
• Maintain Predictable Cloud Performance
  Dedicated bandwidth helps provide predictable throughput, while direct routes support consistent performance for cloud applications.
• Reduce Delays For Cloud Applications
  Direct routes minimize latency between business networks and cloud platforms, helping applications respond more quickly.
• Reach Multiple Clouds Through One Network
  A single network provides access to leading cloud platforms and more than 300 cloud on-ramps, supporting organizations using multiple cloud environments.
• Scale Connections And Bandwidth As Needed
  Flexible configurations support single-cloud or multi-cloud connectivity, while scalable bandwidth options can accommodate changing requirements.
• Simplify Cloud Access With One Provider
  Customers have one provider and one SLA for cloud access, giving them a clear point of contact for their connections.
• Access Cloud On-Ramps Across The Network
  The service uses Bluebird Fiber’s 12-state network and provides direct access to more than 300 cloud on-ramps and 450+ points of presence.

Bluebird Voice

Bluebird Voice is a business voice service delivered over Bluebird Fiber’s private, carrier-class fiber network using SIP. It supports existing IP-PBX systems, softphones, and handsets, so businesses can retain their phone equipment and numbers. The service is designed for clear, reliable calling across offices and remote teams, with options including toll-free numbers, fax lines, call forwarding, and pooled number access. Bluebird offers engineering support for implementation, and the service can integrate with Teams, CRMs, and helpdesk tools.

Category: Business VoIP Services

• Keep Calls Off The Public Internet
  Calls use Bluebird’s private fiber infrastructure instead of the public internet, giving businesses a dedicated voice transport path.
• Maintain Calling Through Network Disruptions
  Ring protection and failover capabilities help keep voice service available when a network path is disrupted.
• Deliver Clearer, More Consistent Calls
  Private fiber transport is designed to support clear audio and consistent call performance for customer, sales, and team communications.
• Keep Your Existing Phone Equipment
  Connect existing IP-PBX systems, softphones, or handsets to Bluebird Voice without a full phone-system replacement.
• Transition Without Replacing Your Phone System
  Work with an engineer through implementation, with a migration approach designed to avoid downtime and full phone-system replacement.
• Connect Offices And Remote Teams
  Support calling across locations and for remote staff using softphones, including centralized call center environments.
• Scale Calling As Your Business Grows
  Add users, locations, numbers, or capacity to support business growth without changing providers.
• Reach Network Support Around The Clock
  Get support from a 24/7 Midwest-based network operations team and field engineers who work to resolve issues.
• Route SIP Voice Over Private Circuits
  Use dedicated SIP voice services delivered over private, engineered circuits for business and mission-critical operations.
• Keep Your Existing Phone Numbers
  Retain existing numbers as part of the move to Bluebird Voice.
• Add Flexible Calling Options
  Choose from toll-free numbers, fax lines, call forwarding, and pooled number access to support business calling needs.
• Connect Voice With Business Tools
  Integrate the service with Teams, CRM platforms, and helpdesk tools.
• Combine Bluebird Services On One Invoice
  Receive one combined invoice covering Bluebird products and services.

Colocation

Bluebird Fiber colocation provides space for business IT equipment in its data centers, from 2U units and full cabinets to custom cages and dedicated rooms. Custom cage space starts at 90 square feet, approximately four cabinets, and facilities list 8,000 to 10,000 square feet of available whitespace. Customers can choose 1-, 3-, or 5+-year terms, pay for metered power, and add services such as A+ Power, Smart Hands support, and IP services. Each cabinet includes a 120V/20A power circuit and 1 Gbps shared internet, with Dedicated Internet Access available at 1, 10, 100, or 400 Gbps port speeds. Facilities offer secure customer access, monitored security, redundant power, environmental controls, and carrier connectivity options. Smart Hands provides equipment deployment, diagnosis, troubleshooting, and resolution for planned activities or emergencies, with plans that include prepaid service hours and guaranteed response times. Support is coordinated through a single data center team point of contact with built-in escalation paths.

• Maintain Power During Outages
  Redundant power systems, backup generators, and UPS support continuous power for equipment during failures. Facilities also list three utility feeds, three generators, and a dual UPS system.
• Choose Space That Fits Your Needs
  Select from rack units, full cabinets, custom cage space, or dedicated rooms to match infrastructure requirements. Custom cage space starts at 90 square feet, and available whitespace is listed at 8,000 to 10,000 square feet.
• Protect Equipment With Layered Security
  Facilities use monitored access control, biometric authentication, and video surveillance. Colocation security information also describes layered controls and controlled environments intended to restrict unauthorized access to equipment.
• Pay For Power You Use
  Metered power service means customers are charged for the power they use.
• Get Power And Internet Included
  Each cabinet comes with a 120V/20A power circuit and 1 Gbps shared internet service.
• Choose High-Speed Internet Access
  Add Dedicated Internet Access with port speeds of 1, 10, 100, or 400 Gbps.
• Choose Carrier Connectivity Options
  Multiple carrier-neutral options allow businesses to choose providers. Bluebird Fiber can help customers understand available carrier paths and connectivity options for their environment.
• Protect Equipment With Environmental Controls
  Temperature and humidity monitoring, precision cooling, airflow regulation, and humidity controls help maintain environmental conditions for IT equipment.
• Access Facilities Around The Clock
  Customers can access facilities securely around the clock. Custom space is specifically listed with 24/7/365 secure access.
• Get Help With Data Center Tasks
  Request support for equipment deployment, diagnosis, troubleshooting, and resolution. Planned and emergency service are available, with plans that include prepaid hours and guaranteed response times. A single support contact and built-in escalation paths coordinate requests.
• Select A Term That Fits
  Choose among 1-, 3-, or 5+-year terms for colocation service.
• Add Services As Needs Change
  Colocation services can be upgraded with A+ Power, Smart Hands support, and IP services.
• Detect And Mitigate Network Threats
  Described safeguards include firewalls, network monitoring, DDoS mitigation, and intrusion detection systems that analyze traffic for suspicious activity.

Bluebird Fiber Customer Portal

The Bluebird Fiber Customer Portal is a self-service destination for managing accounts, services, billing, and support. Customers can view account details and invoices, make secure online payments, enroll in AutoPay, manage account contacts and permissions, track support tickets, orders, and service requests, view service inventory, and communicate directly with their local support team.

• Access Account Information
  Find account details and important account information in the customer portal.
• View Billing Information
  Review invoices and billing information through the portal.
• Make Secure Payments
  Pay online securely through the customer portal.
• Submit Support Tickets
  Send support requests through the customer portal.
• Track Support Requests
  Follow the status of support tickets and requests through the portal.
• Contact Local Support
  Communicate directly with the local Bluebird Fiber support team.
• Enroll In AutoPay
  Enroll in AutoPay from the portal to manage recurring bill payments.
• Manage Contacts And Permissions
  Update account contacts and permissions using the portal.
• Track Service Requests
  Check the status of service requests through the customer portal.
• View Service Inventory
  Review service inventory through the portal.
• Track Orders
  Check order progress through the customer portal.

SD-WAN

Bluebird Fiber lists SD-WAN as a solution available in some markets.

Managed Security

Managed Security is listed by Bluebird Fiber as a service available in some markets.