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Receive timely earthquake early warning notifications to stay safe.

Delivers critical emergency alerts to the entire UCSF community.

Enables priority cellular calling for healthcare workers during emergencies.

Ensures priority access for essential services during emergencies.

EAPs provide structured emergency procedures, improving safety and coordination during crises.

Enhances emergency preparedness through comprehensive hazard assessment.

Provides essential frameworks for managing emergencies across UCSF to safeguard lives and reduce chaos.

Ensures operational resilience and continuity of essential functions during disruptions.

Ensures preparedness with essential supplies and thorough emergency planning guidance.

Ensure reliable communication during emergencies with Red Phones independent of power and network.

Provides secure communication for emergency responders and public safety agencies.

Provides reliable emergency communication between hospitals and health departments.

Enhances Communication Efficiency for Healthcare Teams.

Provides reliable communication for staff during emergencies.

Enable Real-Time Communication During Emergencies.

Enterprise planning, risk assessment, and preparedness capabilities that keep essential functions and services operating during and after disruptions.

Multichannel mass alerting and secure mobile messaging to notify populations and coordinate clinical teams in real time during incidents.

Radio and satellite-based communication networks that enable hospitals, public health, and emergency management agencies to coordinate patient surge, bed status, and mutual aid during mass casualty and regional incidents.

Priority calling services and independent emergency lines that ensure voice connectivity and redundancy when commercial networks are congested or unavailable.

MyShake App

The MyShake App provides earthquake early warning notifications to users across California, Oregon, and Washington. It leverages seismic data to deliver timely alerts, enhancing public safety in the event of seismic activity.

• Receive Alerts Instantly
  Get notified immediately when an earthquake is detected, allowing you to take safety measures before shaking starts.
• Access Warnings Anywhere
  The app provides critical earthquake information to users regardless of their location, ensuring widespread safety awareness.

WarnMe

UCSF's official emergency notification platform enabling campus-wide alerts. It activates through multiple delivery methods, ensuring timely communication during emergencies impacting operations or posing safety threats to the campus community.

• Delivers Alerts Via Text, Email, Phone
  WarnMe keeps the UCSF community informed about emergencies through diverse platforms, ensuring critical information is received promptly.
• Ensures Accurate Contact Information
  Maintaining updated contact info increases the likelihood of receiving essential alerts, fostering campus safety.
• Integrates With UCSF Directory
  Facilitates user management for alert notifications, enhancing the system's efficiency and effectiveness.

Wireless Priority Service (WPS)

Wireless Priority Service for UCSF Health that prioritizes cellular calls during network congestion. Healthcare workers with UCSF-issued cell phones can use this service for greater success in making calls when networks are overloaded.

• Ensures Successful Calls
  When the cellular network is congested, this feature significantly increases the likelihood of completing urgent calls, essential for healthcare operations during critical situations.
• Facilitates Regular Testing
  Encourages users to routinely test their priority calling capability to ensure readiness during emergencies, utilizing the PTS Dialer app for direct access to priority calling.

Landline Priority Service (GETS)

Government Emergency Telecommunications Service that prioritizes landline calls during degraded or congested networks.

• Prioritize Emergency Calls
  GETS ensures that essential calls get through, even during emergencies when normal communications may fail, thereby safeguarding critical services.
• Distribute GETS Cards
  Cards grant priority calling capabilities to specified landlines, helping critical departments maintain communication during large-scale emergencies.
• Encourage Regular Test Calls
  Regular test calls verify the reliability of the GETS service, ensuring all users are familiar with how it works and its procedures.

Emergency Action Plans (EAPs)

Emergency Action Plans (EAPs) protect lives and minimize chaos during emergencies by providing clear procedures for evacuating buildings and areas. The program includes designated exit routes, assembly areas, and emergency contact information, complying with Cal/OSHA requirements. EAPs are updated and exercised annually, ensuring effectiveness and readiness.

• Ensure Regular Updates
  Regular updates and exercises enhance plan effectiveness, ensuring all team members are ready to respond appropriately.
• Facilitate Quick Evacuations
  Providing clear exit routes and assembly areas helps ensure a safe and organized response during emergencies.
• Tailored Emergency Plans
  CEAPs are for campus-wide needs, while DEAPs focus on departments with specific compliance requirements, ensuring everyone is covered.
• Utilize Risk Ready Templates
  Templates facilitate easier plan completion and updates, reducing time spent on documentation and enhancing clarity.

Hazard Vulnerability Analyses (HVAs)

Program to identify and analyze potential hazards to inform preparedness planning.

• Facilitates Informed Decision Making
  By analyzing potential hazards, organizations can prioritize resource allocation and develop effective response strategies.
• Enhances Preparedness Planning
  Conducting detailed risk assessments ensures that preparedness planning reflects real threats, improving readiness for emergencies.
• Strengthens Institutional Resilience
  Collaboration across departments fosters a unified approach to emergency management, ensuring cohesive responses during crises.

Emergency Operations Plans (EOPs)

Emergency Operations Plans (EOPs) at UCSF provide comprehensive guidance for emergency mitigation, preparedness, response, and recovery. They offer structured support for leadership, staff, and learners in handling emergencies effectively while ensuring compliance with regulatory requirements.

• Ensures Plan Relevance
  Regular reviews and practical exercises keep the plans relevant, effective, and compliant with current standards.
• Tailored Emergency Management
  Offers a structured approach that addresses diverse needs across the UCSF campus and healthcare settings.
• Facilitates Local Adaptation
  Templates can be customized by individual sites to better serve their specific operational contexts.
• Enhances Operational Resilience
  Incorporates feedback and experiences to constantly refine emergency response capabilities.

Business Continuity Plans (BCPs)/Continuity of Operations Plans (COOPs)

UCSF’s Enterprise Business Continuity Program ensures that essential functions and services continue during and after disruptions, enhancing resilience across campuses and facilities.

• Comprehensive Risk Management
  A complete approach to prepare for and mitigate the impacts of all types of disruptions.
• Regular Testing of Plans
  Regular exercises validate effectiveness and enhance preparedness for real incidents.
• Enhance Organizational Resilience
  Strategically prepare to maintain essential services during emergencies.
• Maintain Current Plans
  Regular updates ensure that plans remain relevant and effective against emerging risks.
• Ensure Regulatory Compliance
  Compliance measures protect the organization's reputation and minimize legal risks.

UCSF Emergency Supplies

UCSF Emergency Supplies provide guidance for maintaining essential supplies required for the first 72 hours of various emergencies, along with planning for Stay Box and Go Box organization. Departments are responsible for regularly reviewing and replenishing their emergency supplies.

• Maintain Essential Supplies
  Equips individuals and departments with the necessary supplies to survive critical initial hours post-emergency.
• Organize Emergency Kits
  Guides users on effectively organizing essential supplies for emergencies, ensuring swift access when needed.
• Ensure Updated Supplies
  Encourages departments to check and replenish supplies yearly, ensuring readiness during emergencies.
• Benefit From Detailed Guidelines
  Provides a comprehensive overview of necessary items and protocols for emergency preparedness.
• Empower Departments
  Holds departments accountable for their preparedness, enhancing overall organizational resilience.
• Facilitate Emergency Planning
  Supports departments in formulating tailored action plans for emergencies, ensuring a coordinated response.

Red Phones

Red emergency landlines that operate independently of the UCSF network and power for reliable communications during outages.

• Operate Without Power
  These phones ensure communication remains possible during outages, crucial for emergency response.
• Direct Communication With Emergency Services
  Essential for ensuring that vital information reaches the right personnel promptly.
• Test Monthly For Reliability
  Regular drills help maintain the operational readiness of Red Phones for emergency situations.
• Quick Access To Contacts
  An up-to-date directory allows for fast communication with critical departments during emergencies.

EMSA Encrypted Phone

Encrypted 800 MHz portable or stationary radios used for secure communications across agencies.

• Ensures Secure Communication
  The EMSA Encrypted Phone uses encrypted 800 MHz radios that provide secure communication for first responders and support reliable operations during emergencies.
• Offers Confidential Communication
  Utilizes encryption technology to ensure that all communication is confidential, preventing unauthorized access.
• Enhances Collaboration
  The EMSA Encrypted Phone is part of the Citywide Emergency Radio System (CERS), allowing for seamless communication across various emergency services and agencies for efficient coordination.

HEARNet Radio

The HEARNet (Hospital Emergency Administrative Radio Network) system is a dedicated VHF radio frequency used by the San Francisco Department of Emergency Management (SFDEM), San Francisco Department of Public Health (SFDPH), hospitals, and blood banks. HEARNet links all hospitals for coordination during emergencies, mass casualty incidents, and daily operations, ensuring reliable communication when other systems may be unavailable.

• Ensures Seamless Communication
  Linking emergency departments and hospitals effectively during crises, this feature provides essential connectivity when traditional communication methods may fail.
• Ensures Continuous Operation
  This redundancy ensures that healthcare facilities can still communicate effectively in the event of network failures.
• Enhances Collaborative Response
  HEARNet's design enhances real-time collaboration among agencies, improving response times and resource allocation during emergencies.

Voalte

Voalte is a secure mobile communication platform designed for hospitals and healthcare teams, enabling efficient notifications and enhancing communication during critical situations.

• Facilitates Safe Communication
  Voalte’s secure messaging helps to protect patient information while enabling timely communication among healthcare providers.
• Sends Critical Alerts
  The notification system ensures that healthcare teams receive timely alerts about important updates, enhancing response times during emergencies.
• Ensures Reliable IT Support
  With dedicated IT management, users benefit from consistent support and system reliability, minimizing downtime.

VOIP

Voice over IP desk phones used by UCSF staff, dependent on power and network availability.

• Enables Priority Calls
  WPS prioritizes VoIP calls for healthcare workers at UCSF, ensuring crucial communications even when cellular networks are congested.
• Supports Clear Communication
  Cisco desk phones ensure UCSF staff can maintain communication during emergencies, provided they have power and network access.

ReddiNet

Wired satellite phone used by clinical staff, the SF Department of Public Health, and all hospitals in San Francisco to communicate hospital emergency department status, bed capacity, and coordination during mass casualty incidents.

• Facilitates Emergency Coordination
  ReddiNet connects via satellite at UCSF’s Mission Bay and Parnassus campuses, allowing clinical staff to communicate critical information regarding hospital operations and coordination with emergency response teams during urgent situations.