BCN

Helps organisations choose, implement and refine technology investments to deliver clearer direction, measurable outcomes and ongoing value.

Build practical AI skills, encourage safe and repeatable Copilot Chat use, and track adoption and business impact across your organisation.

Build and manage flexible, secure and scalable infrastructure to support reliable operations, cost control and future growth.

Protect data, systems and users, identify weaknesses and respond to evolving threats with managed security services and expert guidance.

Keep technology secure, connected and productive with scalable managed support, expert incident response and consultancy.

Help employees work productively and securely from anywhere with flexible tools for collaboration, communication and device management.

Tailored applications and development services help streamline operations, automate work, improve productivity and adapt technology to changing business needs.

Turn fragmented data into reliable insights and AI-ready foundations that support better decisions and operational outcomes.

Pathfinder

Pathfinder is BCN’s consultative technology roadmap service, combining human judgement, AI-powered insight and technical expertise to uncover business challenges and opportunities. A focused discovery workshop and analysis of organisational goals and technology produce a tailored roadmap that prioritises investments across AI, automation, data, cloud, security and business applications. BCN can help prove value through a targeted implementation and continue as a partnership to measure results, identify further opportunities and evolve the roadmap. Engagements are tailored to an organisation’s sector, goals and maturity, with security and governance considered as part of transformation planning.

• Clarify Your Next Technology Steps
  Get a practical roadmap based on your organisation’s goals, challenges and current technology, so you can move forward with greater clarity and confidence.
• Prioritise High-Impact Investments
  Focus investment on the technology opportunities most relevant to your business challenges and ambitions.
• Combine Expert Judgement With AI Insight
  Use human-led consultancy alongside AI-powered insight to identify relevant opportunities and shape technology recommendations around your organisation.
• Prove Value With A Targeted Use Case
  Turn a selected opportunity into an implemented use case, helping demonstrate measurable results before deciding how to expand the transformation.
• Measure Results And Build Ongoing Value
  Use results and feedback to identify the next opportunity, refine the roadmap and keep technology improvements moving forward over time.
• Build Security And Governance Into Your Roadmap
  Plan technology and AI investments with security, governance and the necessary foundations considered as part of the transformation journey.
• Adapt The Roadmap To Your Organisation
  Receive recommendations shaped around your sector, business ambitions, technology maturity and teams.

Copilot Chat Adoption Programme

BCN’s 12-month enablement service helps organisations embed Microsoft Copilot Chat, included with Microsoft 365 at no extra cost, into daily workflows. The programme combines live sessions and Q&A, onboarding guides, change management support, automated adoption prompts, usage analytics, operational dashboards and governance aligned with Microsoft standards. It is designed to build safe, repeatable AI habits and demonstrate measurable business impact. Eligible organisations may be able to access Microsoft-funded adoption support, subject to qualification criteria; funding does not cover Copilot licences.

Category: AI Consulting

• Embed Copilot Chat Into Daily Work
  Use a structured 12-month journey to make Copilot Chat part of everyday workflows and develop repeatable AI habits across the organisation.
• Govern Adoption With Security Oversight
  Align programme governance and compliance with Microsoft standards, supporting secure use while IT and security leaders maintain oversight and control.
• Reinforce Safe, Repeatable AI Habits
  Use onboarding materials, change management support and automated prompts to encourage repeatable AI use across daily work.
• Demonstrate Measurable Productivity Gains
  Help teams save time with faster drafting, clearer emails, smarter meeting notes and quicker information summaries, while tracking measurable business impact.
• Start With Copilot Chat Included In Microsoft 365
  Participate using the free version of Copilot Chat included with Microsoft 365, without purchasing Microsoft 365 Copilot licences for the programme.
• Build Practical Copilot Chat Skills
  Help employees develop practical ways to use Copilot Chat through live sessions and opportunities to ask questions.
• Equip Teams With Role-Relevant Skills
  Tailor practical AI skills to the needs of employees, managers, change leads, and IT and security teams.
• Track Usage And Adoption Progress
  Use adoption analytics and operational dashboards to maintain visibility of usage and progress across the organisation.
• Check Eligibility For Adoption Funding
  Eligible organisations can explore Microsoft funding to support the adoption programme and reduce upfront costs. Qualification criteria apply, and funding does not cover Copilot licences.

Infrastructure and Cloud Services

BCN designs, delivers and manages cloud and IT infrastructure tailored to each organisation’s needs. Services cover public and private cloud, hybrid and on-premises environments, Microsoft Azure, cloud migration and optimisation, Infrastructure as Code, data centre hosting, connectivity, monitoring and backup. Offerings include BCN Cloud, a managed multi-tenant private cloud providing IaaS and PaaS, and tailored private cloud infrastructure for organisations with sensitive or regulated workloads. Data centre services include hosting, colocation, compute, storage, GPU hosting and support. BCN can assess, size and migrate workloads, manage cloud environments and help organisations improve performance, security and costs.

Category: Managed IT Services

• Choose The Right-Fit Environment
  Select infrastructure suited to your strategy and requirements, combining public, private and on-premises environments where needed.
• Move Workloads To The Cloud
  Assessment, sizing and migration support helps organisations transition existing workloads to a managed cloud environment.
• Improve Cloud Performance And Costs
  Expert management, monitoring and optimisation help organisations improve cloud performance, address security and cost considerations, and maintain an environment aligned with their needs.
• Run Workloads On Microsoft Azure
  Use Azure cloud services to run infrastructure, platform and software workloads, with BCN support for migration, management and optimisation.
• Host Infrastructure In Managed Data Centres
  Use BCN-managed facilities, colocation or infrastructure services to host workloads and access data centre resources without directly investing in all required facilities and hardware.
• Protect Data And Support Recovery
  Use managed backup options to protect hosted and on-site data, with immutable storage and retention choices for recovery requirements.
• Use Resilient Facilities With Ongoing Support
  Access monitored data centre facilities with resilient infrastructure, physical security and 24/7 support, alongside stated ISO 27001:2013 accreditation and PCI DSS solution capability.
• Connect Cloud Environments Securely
  Combine cloud and on-premises environments and place workloads where they suit flexibility, scaling, availability and data residency requirements.
• Deploy Infrastructure Consistently
  Automated, repeatable deployments can reduce manual configuration, improve consistency and support faster infrastructure recovery and scaling.
• Keep Users And Sites Connected
  Connect users, sites, networks and cloud resources with a range of connectivity options and support designed to maintain security and performance.
• Monitor Infrastructure And Applications
  Monitor infrastructure and applications to maintain visibility of performance, availability and security and identify issues requiring attention.

Cyber security services

BCN provides managed cyber and information security services to help organisations protect data, applications, infrastructure and users from evolving threats and internal vulnerabilities. The portfolio includes Cyber Essentials certification, managed detection and response, penetration testing, security audits, vulnerability management, email and DNS security, awareness training, zero trust endpoint services, firewall security, identity protection and compliance guidance. Managed offerings include the configurable Managed Protection Suite, with Essential, Advanced and Complete tiers, and CloudGuard for complex, large-scale and multi-cloud environments. Services can be approached in phases, starting with baseline controls and progressing to solutions tailored to an organisation’s security needs.

• Detect And Respond To Threats
  Continuous monitoring and expert response help identify suspicious activity and take action on threats, including outside normal business hours.
• Demonstrate Essential Cyber Protection
  Assess baseline security controls and demonstrate to clients, insurers and other stakeholders that steps have been taken to reduce common cyber risks.
• Secure Complex Multi-Cloud Environments
  Support enterprise security across complex and multi-cloud environments, with Azure Sentinel SIEM, AI-driven detection, round-the-clock SOC monitoring and managed response.
• Match Protection To Your Risk
  Choose a tier or combine components to configure protection around organisational risk and expand coverage as requirements change.
• Build Security In Phases
  Begin with baseline controls and select more targeted security measures according to organisational needs and security posture.
• Identify Security Weaknesses
  Testing and audits reveal vulnerabilities in systems and processes, helping organisations prioritise improvements before weaknesses are exploited.
• Prioritise And Address Vulnerabilities
  Scanning and prioritised findings clarify what to address first, with options for in-house remediation or remediation handled by BCN.
• Build Security-Aware Employee Habits
  Help employees identify and report phishing, respond to suspicious emails and recognise social engineering attempts, with assessments and campaigns to tailor learning.
• Maintain And Monitor Firewalls
  Keep perimeter devices maintained, patched and monitored, with specialist assistance available for firewall-related needs.
• Reveal Risks And Configure Controls
  Understand current security risks and gaps, receive recommendations and get support configuring controls around the organisation’s environment and operating needs.
• Strengthen Identity Protection
  Address identity-related security as part of a broader portfolio, with identities included in the continuous monitoring described for managed detection and response.
• Protect Email And DNS
  Safeguard business communications and related systems from the threats identified in BCN’s service description.
• Restrict Unauthorised Endpoint Activity
  Limit which applications and processes can run on devices to support protection of the organisation’s environment.
• Support Security Compliance
  Use expert guidance and certification support to assess security controls and address requirements identified in applicable regulations and industry frameworks.

Managed and Professional Services

BCN’s managed and professional services support day-to-day IT operations and technology initiatives. Managed services proactively look after users, devices, servers, networks, firewalls, security, data, business systems and cloud services, with modular coverage that can scale as requirements change. Offerings include end-user management, infrastructure operating system management and network management. Professional services include specialist consultancy, infrastructure assessment, solution design and project delivery. Optional extended coverage handles priority incidents and overnight alerts, while service management includes incident response, root-cause analysis, change control and coordination with third-party vendors.

Category: Managed IT Services

• Keep Users And IT Operations Supported
  Support users and day-to-day operations with service desk access, device monitoring, patching, Microsoft 365 backup and priority assistance for critical roles.
• Scale Support As Needs Change
  Choose coverage that fits current needs and risks, then scale services as requirements and the organisation evolve.
• Monitor And Manage Network Devices
  Gain visibility across network devices through proactive monitoring, topology mapping, alerts and traffic insights, with escalation support when needed.
• Strengthen Managed Cyber Protection
  Select security services to match organisational risk, including continuous monitoring, threat response, identity protection, vulnerability management and firewall maintenance.
• Deliver Technology Initiatives With Expert Guidance
  Get specialist assessment and advice to identify infrastructure gaps, shape solutions and deliver technology initiatives.
• Maintain And Monitor Operating Systems
  Manage and monitor Windows, macOS and Linux systems, keep operating systems and applications patched, and match support to system criticality.
• Extend Cover For Priority Incidents
  Add around-the-clock handling for priority incidents and overnight alerts, with urgent events acted on immediately.
• Restore Systems And Resolve Root Causes
  Get a coordinated response to major incidents, updates during restoration and follow-up analysis that addresses underlying causes and recurring problems.
• Review Changes Before Implementation
  Use change reviews, risk assessment and validated rollback plans to manage planned changes, with retrospective review for emergency changes.
• Coordinate Vendors Through One Partner
  Keep vendors aligned through a single partner that coordinates communications and remains accountable for the service relationship.
• Transfer IT Service Ownership Smoothly
  Move to BCN through a managed transition that checks access, replaces monitoring tools, revokes previous provider access and provides additional early support.

Modern workplace services

BCN designs and supports secure, flexible workplace environments using cloud-based productivity and collaboration tools. Its Modern Workplace services include Microsoft 365, Microsoft Teams, Intune device management, Azure Virtual Desktop and cloud telephony. BCN helps organisations support hybrid and remote working, improve productivity and collaboration, and protect users and business data. Services can be tailored to organisational needs and include implementation, training and ongoing support.

• Improve Productivity With Microsoft 365
  Use cloud-based productivity and collaboration tools to work together, access and share files, and use business applications across devices.
• Secure And Manage Employee Devices
  Centralised device and application management helps organisations support remote and hybrid work while applying security, data governance and compliance policies.
• Connect Teams And Simplify Collaboration
  Bring communication and collaboration together in one workspace for chatting, meetings, calling, document sharing and work across locations.
• Support Secure Work From Anywhere
  Help employees stay connected and productive across locations and devices while maintaining security.
• Access Desktops And Apps From Anywhere
  Cloud-based virtual desktops and applications support flexible access and can help organisations reduce hardware costs and enhance security.
• Connect Employees With Flexible Cloud Calling
  Let employees make and receive calls from different locations and devices, with cloud telephony offerings that include Teams Phone and RingCentral.
• Tailor And Support Workplace Adoption
  Planning, configuration, training and continuing support help organisations implement workplace tools in line with their requirements and help employees use them.

Business Applications and Development

BCN provides end-to-end business application and development services tailored to organisational needs. Services span business analysis, custom web, mobile and desktop applications, Microsoft .NET, Power Platform, SharePoint, Sage and Azure DevOps. BCN can design, develop, integrate, modernise and support solutions, including low-code applications and workflow automation. Its developers use AI-assisted engineering and can incorporate AI into applications. Sage services include package advice, implementation, Microsoft integrations, updates, training and support.

• Build Applications Around Your Business Needs
  Get software tailored to your organisation’s processes, requirements and objectives rather than relying only on out-of-the-box functionality.
• Develop Secure, Scalable Applications
  Create .NET applications for web, mobile and desktop use, addressing specific requirements and supporting deployment in the cloud or on premises.
• Deliver Custom Applications Faster
  Use low-code tools to develop applications rapidly, with solutions that can be delivered in days or hours rather than months.
• Automate Repetitive Business Processes
  Reduce manual work and process bottlenecks by automating workflows across business tools and systems.
• Clarify Requirements And Prioritise Solutions
  Understand business needs and existing systems, identify improvement opportunities and receive recommendations aligned with organisational goals.
• Modernise And Connect Applications
  Improve existing applications while retaining their value, strengthening security and performance, and connecting systems and data across platforms.
• Maintain And Support Applications
  Keep applications supported after launch with assistance, updates and patches to help systems run smoothly and securely.
• Embed AI Into Business Applications
  Explore AI-enabled application development, from no-code chatbots to pro-code solutions, with AI considered as part of application design and delivery.
• Implement And Support Sage Software
  Get advice on selecting and implementing Sage software, connect it with Microsoft applications, and access expert support, updates, training and year-end consultation.
• Create Bespoke SharePoint Workspaces
  Give teams centralised sites and tools for collaboration, project management, document management and access to business information.
• Design Intuitive User Experiences
  Make applications easier to adopt and use through interfaces designed around users’ working practices and needs.
• Manage The Application Development Lifecycle
  Coordinate application work across planning, development, testing, delivery and monitoring through Azure-based development tools and services.

Data & AI Services

BCN’s Data & AI services help organisations integrate, manage and optimise data through tailored solutions built on Microsoft technologies such as Power BI and Microsoft Fabric. Services include data and analytics, reporting, modern data platforms, governance, and support for AI strategy, readiness, proof of concept and implementation. Through structured discovery, BCN’s specialists assess business needs and build data foundations designed to support reliable insights, better decision-making and AI adoption.

Category: Data and Analytics Consulting

• Unify And Manage Business Data
  Bring data from disparate sources together and keep data functions managed and optimised for reporting, analysis and AI.
• Build Modern Data Foundations
  Establish data platforms that bring organisational data together and support reporting, analytics and future AI deployment.
• Plan And Implement AI
  Get support across the AI journey, from strategy and readiness through proof of concept and implementation, with solutions aligned to organisational needs.
• Assess Data And AI Readiness
  Understand readiness for AI and analytics, identify opportunities and receive practical recommendations for what to address next.
• Turn Data Into Clear Insights
  Present complex data through reports, dashboards and visualisations so teams can access useful information and make informed decisions.
• Prepare Trusted Data For AI
  Strengthen the data foundations AI and analytics depend on, with an emphasis on trusted, governed and accessible data.
• Centralise Data For Analysis
  Bring information together for reporting and analysis through a data warehouse designed around organisational requirements and data sources.
• Deliver Data Projects Faster
  Start with a structured engagement focused on a working solution, with documentation and knowledge transfer to help teams continue the work.
• Fit Data Solutions To Your Needs
  Work with BCN specialists to define data solutions for organisational challenges and opportunities.