ArenaCX, Inc.

Streamline CX procurement with vetted vendors, fast contracts, and transparent payments.

Access a global pool of pre-vetted BPO talent for diverse CX roles.

Transform your CX operations with a comprehensive technology ecosystem enabling seamless integrations and efficient vendor partnerships.

Accelerate your CX transformation with expert partnerships and tailored solutions.

Instant access to high-quality outsourcing partners through Zendesk integration for flexible staffing solutions.

Enable growth through customized partner programs and collaborative opportunities.

CX Procurement And Vendor Management

Vendor sourcing and governance for enterprise CX programs.

Geography: Global

How we help: A global CX marketplace and partner ecosystem that simplifies sourcing, contracting, and managing CX programs across talent, technology, and transformation partners.

Technology Partners And Systems Integrators

Technology partners and systems integrators seeking co-sell opportunities.

Geography: Global

How we help: A unified platform and partner ecosystem that enables technology partners and buyers to execute joint GTM, vetting, and procurement efficiently.

Zendesk Customers Needing Staffing

Zendesk users seeking scalable CX labor.

Geography: Global

How we help: A marketplace and labor network that quickly provisions multilingual CX talent and integrates with Zendesk to scale support operations.

CX Transformation And Systems Integration

CX transformation and SI/MSP partners coordinating end-to-end projects.

Geography: Global

How we help: A unified platform coordinating transformation partners, providing vetted experts, and governance to accelerate CX outcomes.

Marketplaces and sourcing workflows that help buyers scope CX projects, discover and vet vendors, run RFPs, and shortlist providers for outsourcing and procurement.

Products: ArenaCX Platform, ArenaCX Technology, ArenaCX Talent

Access to pre-vetted BPOs and scalable staffing (on-demand, dedicated teams) that supply multilingual contact center and back‑office CX labor.

Products: ArenaCX Talent, Get Labor for Zendesk, ArenaCX Partner Programs

Procurement and selection of contact center platforms, WFM, QA, AI and related hardware with pre-vetted vendors and support for deployment and integration.

Products: ArenaCX Technology, ArenaCX Platform, ArenaCX Transformation

Consulting, systems integration, managed services, training, and implementation offerings that accelerate CX modernization and platform rollouts.

Products: ArenaCX Transformation, ArenaCX Platform, ArenaCX Partner Programs

Programs and go-to-market enablement for BPO, channel, and software partners including co-marketing, program management, lead exposure, and revenue channels.

Products: ArenaCX Partner Programs, ArenaCX Platform

ArenaCX Platform

The ArenaCX Platform is a global CX solutions marketplace and procurement platform that helps buyers scope CX projects, discover vetted vendor partners, run sourcing events, and manage contracts and payments from a single account. It connects buyers with Talent, Technology, and Transformation partners and provides end-to-end workflow from discovery to contract.

• Facilitates Rapid Agreements
  Expedited contract processes allow organizations to finalize agreements quickly, reducing the time spent on documentation.
• Connects With Top Vendors
  Organizations can easily connect with elite vendors suited to their project requirements, enhancing their options for outsourcing.
• Eases Vendor Selection
  Organizations can quickly find and engage with suitable vendors, making the sourcing process less burdensome.
• Ensures Payment Transparency
  Facilitates clear financial transactions and reduces discrepancies, ensuring a smoother vendor management experience.
• Simplifies Proposal Requests
  Enhances efficiency in acquiring proposals, enabling more competitive offerings for organizations.
• Searches Tailored Vendors
  Enables quicker, more personalized vendor matching to meet unique business requirements.
• Provides Expert Guidance
  Ensures organizations receive knowledgeable support throughout the sourcing journey, enhancing project outcomes.

ArenaCX Talent

ArenaCX Talent is a rigorously vetted roster of global BPO partners providing multilingual CX talent across languages, skills, and industries to support customer service and contact center operations.

• Access Multilingual Teams
  With representatives from diverse backgrounds, ArenaCX Talent ensures businesses can effectively engage customers across global markets.
• Ensure Quality and Compliance
  Each vendor undergoes a strict vetting process, providing businesses with peace of mind regarding standards and service reliability.
• Customize Staffing Solutions
  Engage with talent tailored to specific needs, whether for temporary projects or ongoing support, enhancing flexibility and efficiency.
• Enable Diverse CX Functions
  ArenaCX Talent offers expertise spanning various functions, ensuring effective management of both customer-facing and internal processes.
• Simplify Vendor Engagement
  Receive personalized support in choosing the right vendors and optimizing engagement with minimal hassle.

ArenaCX Technology

ArenaCX Technology is a marketplace of hardware and software partners to power CX operations, ranging from devices to end-to-end software such as CCaaS, CX, WFM, QA, and AI.

• Supports All Critical CX Functions
  This feature provides businesses with all necessary technology solutions in one place to enhance customer interactions and management.
• Ensures Quality and Reliability
  By featuring only pre-vetted partners, ArenaCX guarantees that clients engage with trustworthy and capable technology providers.
• Access Diverse Hardware Solutions
  Clients can choose from an array of essential technologies to support their CX infrastructure effectively.
• Simplifies Vendor Selection
  Businesses can easily compare and select the right technology partners to meet their specific needs.

ArenaCX Transformation

ArenaCX Transformation provides curated partnerships with systems integrators, MSPs, consultants, recruiters, marketers, and more, with training, integration, and advisory services to accelerate CX transformation.

• Facilitates Comprehensive Solutions
  Our services encompass all stages of transformation to ensure a seamless transition towards improved customer experience.
• Connects with Elite Vendors
  Choose from a meticulously vetted selection of vendors to suit your specific transformation needs, ensuring reliability and quality.
• Leverages Specialized Knowledge
  Connect with experts who provide insights and strategies tailored to optimize your customer experience efforts.
• Ensures Expert Guidance
  Our dedicated consultants accompany you through every step, ensuring that challenges are addressed promptly and effectively.
• Delivers Tailored Deployments
  Adapt strategies and solutions that align with your organizational objectives, improving overall satisfaction and outcomes.

Get Labor for Zendesk

Zendesk Marketplace integration providing instant access to ArenaCX’s vetted labor partners; a single source for all labor needs and scalable staffing for Zendesk customers.

• Connect With Top Providers
  Easily find and engage with pre-vetted BPO partners from around the world to meet your specific labor requirements.
• Ensure Quality Service
  Work with confidently selected providers who meet high standards for quality and performance.
• Streamline Labor Acquisition
  Seamlessly connect your labor needs with existing Zendesk workflows for efficient operations.
• Scale Teams Effortlessly
  Adjust your staffing levels quickly, whether you need short-term support or a long-term workforce solution.
• Adapt to Business Needs
  Obtain labor for seasonal demands or long-term projects with ease.

ArenaCX Partner Programs

ArenaCX Partner Programs offer tracks for BPO/Talent, Channel, and Software partners with co-marketing, program management, and revenue opportunities to grow partner businesses.

• Increase Revenue Potential
  Allows partners to leverage ArenaCX's marketplace to access new clients, thus enhancing their revenue streams.
• Expand Customer Reach
  Offers channel partners a platform to enhance their offerings with operational labor solutions, driving sales and fulfillment.
• Connect With Labor Leads
  Facilitates connections to clients needing BPO services, allowing talent partners to focus on service delivery.
• Enhance Software Sales
  Enables software partners to showcase their solutions to a broader market and collaborate on marketing efforts.