Alterian Software, LLC Unclaimed

Optimize customer experiences through real-time journey analytics and orchestration.

Growth-Stage Consumer Brands And Retailers

North American and European consumer brands seeking real-time personalization at scale.

Global Banks And Financial Services

North America, Europe, and APAC banks seeking real-time journey insights across channels.

Global Technology, Media And Agencies

North America, Europe, and APAC technology brands and agencies seeking scalable CX programs.

Global Healthcare Payers And Providers

North America and Europe healthcare payers and providers seeking improved patient journeys.

Capabilities to collect, stitch, and analyze cross-channel customer interactions to map journeys, identify friction, and measure impact.

Functionality to design, deploy, and manage multi-step customer journeys with low-code interfaces, templates, and orchestration workflows to automate in-flight decisions.

Systems that execute contextual, personalized actions in real time across channels to influence outcomes and improve conversion and retention.

Benchmarking and comparative analytics using aggregated interaction data across markets to identify performance gaps, competitor activity, and opportunities for differentiation.

Real-Time CX Platform

Cloud-hosted platform for real-time customer journey analytics and orchestration. It supports business users in creating and editing journeys with a low-code interface, provides analytics dashboards to view impact, and includes a template library of connectors and assets to accelerate adoption.

• Visualize Performance Metrics
  Dashboards provide real-time insights into customer journeys, allowing for swift decision-making and performance evaluation.
• Empower Non-Technical Users
  Enables CX teams to design and modify journeys quickly, optimizing workflows without the need for extensive technical resources.
• Provide Instant, Personal Experiences
  Automatically responds to customer actions, ensuring each interaction is relevant and timely.
• Access Billions Of Interactions
  Leverage extensive data to understand customer behavior and optimize strategies across various markets.
• Gain Market-Wide Visibility
  Understand customer behavior throughout the entire market landscape, not just within your owned channels.
• Immediate Impact on Journeys
  Facilitates on-the-spot adjustments to customer journeys, optimizing interactions and increasing conversion rates.
• Seamlessly Integrate Systems
  Ensures fast deployment and integration without disrupting existing business operations.
• Optimize Engagement Strategies
  Leverages data to refine customer engagement tactics, enhancing retention and satisfaction.
• Benchmark Against Competitors
  Evaluate your brand's performance against competitors to uncover areas for improvement and growth.
• Improve Journey Outcomes
  Turn insights into action by addressing issues that disrupt customer journeys and lead to drop-offs.
• Seamless Channel Connection
  Integrates with existing systems to ensure synchronized actions across all channels, enhancing customer engagement.
• Enhance Customer Satisfaction
  Boosts customer loyalty and satisfaction through attention to individual journey needs and behaviors.
• Accelerate Time-to-Value
  Accessibility to a variety of pre-built templates allows for quicker setup and enhances user experience.
• Leverage AI-Driven Insights
  Utilize AI to analyze customer journeys and derive meaningful actions for marketing and CX enhancement.
• Optimize Journey Deployment
  Efficiently create and manage customer journeys, ensuring timely improvements based on real-time insights.
• Inform Strategic Decisions
  Transforms complex data into actionable insights, ensuring relevant interactions that drive business growth.