Access One

Reduce IT disruptions and workload with proactive support, security, and planning tailored to your team and business needs.

Strengthen defenses, manage cyber risk, support compliance, and help keep business operations running with expert cybersecurity protection and strategic leadership.

Scale cloud resources, reduce costs, protect data, and help employees access systems and collaborate from anywhere.

Connect teams and locations with voice, internet, and data services designed to support reliable communications, remote work, and business growth.

Protect business sites with integrated cloud-based security, real-time visibility, remote access, and responsive incident support.

Gain visibility into technology spending, uncover savings opportunities, and find ways to align services with business needs.

Access scalable IT project resources and cloud services to support changing business needs.

Managed IT Services

Access One provides managed IT support for businesses with or without an internal IT team. Organizations can extend existing staff through co-managed services or outsource IT operations through a fully managed solution. Services include 24/7 help desk support, proactive monitoring and issue resolution, network and server management, asset management, cybersecurity, and strategic IT planning. Support is tailored to business needs, with service packages offering defined support and response levels.

Category: Managed IT Services

• Match IT Support To Your Team
  Choose support that extends an existing IT team's capabilities or fully outsources IT operations, based on your organization's needs.
• Prevent Disruptions With Proactive Care
  Ongoing monitoring and maintenance help identify and address issues before they interrupt business operations.
• Strengthen Security And Compliance
  Security services and risk assessments help protect systems and sensitive data, support compliance, and prepare organizations to respond to incidents.
• Get Expert Support Around The Clock
  Employees can reach a US-based support team at any time, with defined service levels and escalation paths for consistent assistance.
• Keep Business Networks Reliable
  Proactive network management helps maintain dependable connectivity and reduce service interruptions that can affect business operations.
• Monitor And Protect Business Devices
  Device oversight, updates, security tools, and asset reporting help organizations maintain visibility of their technology assets and protect them from threats.
• Maintain Secure, Available Servers
  Proactive server monitoring and maintenance support system performance, security, and the availability of applications and critical data.
• Align IT With Business Goals
  Dedicated expertise helps organizations plan and optimize their technology around business needs and longer-term priorities.
• Scale Support With Predictable Costs
  Organizations can choose a package suited to their needs and scale protection and support as those needs evolve, with clearly defined pricing and service levels.
• Keep Systems And Applications Updated
  Ongoing patching and updates help maintain systems and common desktop applications as part of managed technology support.

Cybersecurity services

Access One provides cybersecurity services to help businesses strengthen defenses, manage risk, detect and respond to threats, and support compliance. Services include cybersecurity assessments, penetration testing, vulnerability management, 24/7 SOC monitoring, incident response planning, security awareness training, dark web monitoring, endpoint protection, identity and access management, and strategic CIO and CISO guidance. The offering supports alignment with NIST and CIS frameworks and cyber insurance requirements. Virtual CIO and CISO services provide strategic IT and security expertise, technology environment management, consulting, and transition support without requiring a full-time executive.

• Detect And Contain Threats Around The Clock
  Around-the-clock monitoring and response help identify threats and contain issues quickly to reduce the chance of operational disruption.
• Align Security With Frameworks And Requirements
  Get guidance to strengthen cybersecurity posture, manage third-party risks, align with NIST and CIS frameworks, and address cyber insurance requirements. CMMC advisory services are available for organizations preparing for certification.
• Access Expert IT And Security Leadership
  Get outsourced CIO and CISO expertise for IT and security strategy, technology environment management, security consulting, and transition support without hiring full-time executives. Guidance helps align technology with business goals and manage security risks.
• Protect Endpoints From Malicious Activity
  Use advanced endpoint protection to help stop malware, ransomware, and exploits on business devices.
• Identify Risks And Improvement Opportunities
  Assess current security practices to uncover risks, compliance gaps, and areas where defenses can be improved.
• Uncover Weaknesses Before Attackers
  Use controlled attack simulations to reveal security weaknesses that need to be addressed.
• Detect Weaknesses Across Systems
  Ongoing vulnerability scans identify weaknesses across networks, applications, and systems, supporting earlier remediation.
• Prepare Teams For Security Incidents
  Document security policies and incident response procedures, then use tabletop testing to help teams prepare to respond.
• Help Employees Recognize Cyber Threats
  Equip employees to identify phishing and social engineering through awareness training and simulations, supporting a stronger security culture.
• Secure Logins With Multifactor Authentication
  Use identity and access management tools to secure logins and enforce multifactor authentication.
• Find Exposed Credentials And Data
  Check for exposed credentials or sensitive information on the dark web so organizations can respond to identified exposure.

Cloud Services

Access One provides custom cloud services designed to help businesses scale, reduce capital expenditures, increase access to systems, and support collaboration. Offerings include business continuity and disaster recovery, infrastructure as a service, Microsoft services, UCaaS, and Prodoscore productivity monitoring and management. The service also lists security offerings such as dark web monitoring, multifactor authentication, secure email gateway, security awareness training, and surveillance and access control. Access One describes its cloud solutions as always on, always managed, and able to scale with a business.

• Scale Capacity In Minutes
  Add cloud capacity quickly to support business growth and changing resource needs.
• Protect Data And Systems
  Store data in the cloud with dedicated protection, alongside listed security services that include dark web monitoring, multifactor authentication, secure email gateway, security awareness training, and surveillance and access control.
• Maintain Critical Application Access
  Support access to critical applications and business systems during disruptions, with cloud-based options for restoring or recovering data.
• Reduce Infrastructure Costs
  Reduce capital expenditures and software patching and maintenance costs, while avoiding the cost and responsibility of purchasing, maintaining, and upgrading hardware.
• Access Systems From Anywhere
  Give employees access to cloud-based systems from any location and support real-time collaboration.
• Scale Flexible Cloud Infrastructure
  Use flexible cloud infrastructure and adjust computing resources as business needs change, without relying on new hardware investments.
• Keep Cloud Services Managed
  Receive cloud solutions described by Access One as always on and always managed, with capacity that can scale as the business grows.
• Move To The Cloud Smoothly
  Get expert assistance with cloud transition and support for making the most of Office 365.
• Move Phone Systems To The Cloud
  Use cloud-based unified communications services to support a business phone system.
• Gain Insight Into Employee Activity
  Use Prodoscore to gain insight into employee activity and support employee engagement and productivity.

Voice and data services

Access One provides voice and data technologies for business communications and connectivity, including internet, Microsoft Teams calling, contact center, voice services, SD-WAN, VoIP, dedicated internet access, software-defined networking, MPLS private lines, and data center colocation. This portfolio also encompasses business internet options such as dedicated and shared fiber, broadband, fixed wireless, and Low Earth Orbit connectivity, as well as business phone systems and the Ascend cloud-based omnichannel contact center. Access One supports sourcing, setup, carrier coordination, monitoring, and service support. Its scalable, high-capacity network is designed for performance, reliability, and nationwide reach. Services can help businesses support remote and hybrid work, connect locations, and improve communications security and privacy.

• Reduce Downtime With Diverse Backups
  Primary and backup connections, diversified across carriers and technologies, help maintain connectivity if one connection or network has an issue.
• Unify Business Communications
  Choose among business calling and communications options, including phone systems, contact center, Microsoft Teams calling, and UCaaS, with deployment and support from Access One.
• Manage Customer Channels In One Place
  Manage calls, text messages, web chat, and email through one platform, use AI tools for call analysis, and monitor agent activity and real-time performance metrics.
• Choose Devices That Fit Workflows
  Use desk phones, softphones, or personal smartphones and route business calls to multiple devices while keeping personal numbers private.
• Keep Teams Connected From Anywhere
  Cloud-hosted phone systems support employees across onsite, hybrid, and remote settings, while data center redundancy and performance monitoring support reliable service.
• Unify Calling And Collaboration
  Make and receive business calls and use chat and meetings in Microsoft Teams, reducing the need to switch between apps.
• Secure Guaranteed, Symmetrical Connectivity
  Get dedicated connectivity with guaranteed SLAs and symmetrical upload and download speeds for operations that require consistent performance.
• Simplify Provider Management
  Access One coordinates carrier relationships, contracts, billing, and support escalations, giving businesses one partner to work with rather than managing multiple providers directly.
• Resolve Connectivity Issues Faster
  Receive ongoing US-based support as Access One monitors service, troubleshoots problems, and works with carriers on escalations and resolution.
• Strengthen Network Reliability
  Redundancy and self-healing capabilities are designed to support reliable communications, alongside network performance monitoring.
• Balance Performance And Cost
  Choose shared fiber or broadband with options for symmetrical speeds and flexible terms, balancing connectivity needs and budget.
• Connect Hard-To-Reach Locations
  Use fixed wireless and LEO options for hard-to-reach locations or backup connectivity, with rapid deployment timelines.
• Simplify Your Internet Transition
  Coordinate sourcing, installation, carrier timelines, and service cutover to help minimize disruption when switching providers.
• Support Remote Calling
  Use VoIP to support remote workers while helping reduce equipment costs and eliminate long-distance charges.
• Maintain Always-On Connectivity
  Use SD-WAN to help maintain connectivity and avoid interruptions to internet service.
• Secure Interlocation Data Transfers
  Connect locations for data transfers with MPLS private lines that support speed, security, and privacy.
• Scale Network Capacity
  Use a flexible network architecture that supports technology upgrades, increased capacity, and greater application throughput as business needs change.
• Monitor Networks Around The Clock
  Around-the-clock network monitoring and support provide ongoing oversight for business communications and connectivity.
• Modernize Legacy Analog Connections
  Transition away from aging copper lines while keeping supported critical analog equipment operational, with battery backup and automatic 4G LTE failover through the POTS replacement solution.
• Support Secure Network Operations
  Enterprise-grade connectivity and network protection solutions are designed to help mitigate risks and support compliance, data protection, and reliable operations.
• Centralize Network Management
  Use software-defined networking for centralized management and network reliability.
• Connect Locations Nationwide
  A broad network footprint and network interconnections support business needs across Chicagoland and nationwide.
• House Infrastructure Off-Site
  Place physical IT infrastructure in a third-party data center while retaining control of hardware and software.

Commercial Security Systems

As a Verkada Platinum Partner, Access One designs, sells, installs, and configures cloud-based commercial security systems. The integrated solution combines video security, access control, sensors, alarms, and visitor check-in. Access One establishes ongoing monitoring and support with Verkada, while remaining the point of contact for hardware and physical connectivity issues.

• Find Footage And Respond Faster
  Smart cameras offer real-time insights and alerts, while quick searches help teams locate footage and accelerate incident response.
• Manage Doors And Credentials Across Sites
  Control doors, credentials, and users across multiple sites, with global access and Active Directory integrations.
• Access Security Management From Anywhere
  View security information across sites and access the management platform securely from a browser or device through a mobile app, supporting faster incident response.
• Simplify Security With One Platform
  Bring security hardware and software together in an integrated Verkada platform to simplify ownership.
• Detect Break-Ins Around The Clock
  Cloud-managed intrusion detection and 24/7 professional monitoring help teams catch and respond to break-ins.
• Protect Systems With Updates And Encryption
  Automatic security updates and end-to-end encryption support protection against known and emerging threats.
• Scale Security Across Thousands Of Sites
  Expand the system from a single site to thousands while maintaining secure, anywhere access to cloud-based management.
• Design And Install A Tailored System
  Access One gathers requirements and floor plans, develops and refines the design, installs the approved system, trains the team, and establishes ongoing monitoring and support.
• Resolve Hardware Issues With Dedicated Support
  Verkada provides ongoing system monitoring and support, while Access One remains the customer's contact for hardware and physical connectivity issues.
• Monitor Environmental Health And Safety
  Use eight onboard sensor readings to monitor the health and safety of environments.
• Create Personalized Visitor Experiences
  Integrate cameras and access control to support personalized visitor check-in experiences.
• Add Legacy Cameras To The System
  Use Command Connector to add existing legacy cameras to the security system quickly and reliably.

IT and Telecommunications Invoice Audit

Access One reviews IT and telecommunications invoices, contracts, services, pricing, quantities, and the overall technology environment to identify potential cost-saving and optimization opportunities. The audit can cover managed IT, voice, internet, cloud, cybersecurity, business phone systems, UCaaS and CCaaS, and other telecommunications services. The review is provided at no cost and does not require a provider change. Access One explains its findings and, when appropriate, provides recommendations and a quote.

• Review Your Technology Expenses
  Get an expert review of invoices and current services to better understand technology expenses and how services align with business needs.
• Identify Savings And Optimization Opportunities
  Find potential ways to reduce avoidable spending and improve how technology services fit your business needs.
• Explore Options Without Obligation
  Review current technology expenses and potential improvements without paying for the audit or committing to a provider change.
• Assess Multiple Technology Services
  Submit invoices across IT, voice, internet, cloud, cybersecurity, and telecommunications services for review.
• Receive Clear Findings And Recommendations
  Understand the audit results and consider recommendations or a quote when appropriate, with no requirement to switch providers.
• Submit A Recent Invoice
  Start the review by uploading a recent provider invoice for Access One to evaluate.

Professional Services

Access One provides scalable professional services to support clients' changing needs, including nationwide truck rolls and cloud buildouts and migrations.

• Scale Resources As Needs Change
  Clients can access resources that expand to support changing needs and situations.
• Access Nationwide Onsite Service
  Nationwide truck rolls provide clients with onsite service resources across the country.
• Build Out Cloud Environments
  Cloud buildout services help clients establish cloud environments to meet their technology needs.
• Migrate To Cloud Environments
  Cloud migration services help clients move to cloud environments.