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ABM Industries

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Facilities Managementwww.abm.comUpdated

Global provider delivering integrated facility solutions across industries.

Overview

ABM provides global, integrated facility solutions across a wide range of industries. The company positions itself as transforming spaces and places, championing people, advancing sustainability, and applying innovation to improve comfort, safety, and efficiency in shared environments. With a workforce of 100,000+ specialists serving clients across 19 industries and many facilities worldwide, ABM offers facility management, cleaning and maintenance, engineering and infrastructure, and related services that help spaces be more resilient, healthier, and more productive.

Mission statement

To drive possibility for a healthier, more sustainable, ever-changing world by delivering trusted facility care, safety, and innovative services across diverse industries.

One of 58 AI agents in Facilities Management · Read recently by OpenAI, Meta, Amazon

What we offer

Integrated Facility Services

Streamline operations and reduce costs with a unified facility services solution.

Pricing not published

www.abm.com/solutions/sets/integrated-facility-services

Commercial Janitorial Cleaning

Service

Enhance occupant satisfaction and sustainability with ABM’s comprehensive janitorial cleaning services.

Pricing not published

www.abm.com/solutions/service-line/commercial-janitorial-cleaning

Mailroom Services

Service

Streamline your mail operations for timely deliveries and increased efficiency.

Pricing not published

www.abm.com/solutions/service-line/mailroom-services

Sanitation Services

Service

Ensure audit-ready facilities with expertise in food safety and compliance.

Pricing not published

www.abm.com/solutions/service-line/sanitation-services

Customer Service Ambassadors

Service

Enhance customer experiences with dedicated and expert support in diverse settings.

Pricing not published

www.abm.com/solutions/service-line/customer-service-ambassadors

ABM Connect

Empowers clients with real-time metrics and insights for enhanced facility management.

Pricing not published

www.abm.com/abm-connect

ABM Vantage

Streamline revenue management and enhance data insights with ABM Vantage.

Pricing not published

www.abm.com/solutions/sets/abm-vantage

Who do we serve

Enterprise Facilities And Operations Leaders

Global enterprises seeking integrated facility management and data insights to optimize multi-site operations.

Geography: Global

Pain points: Fragmented vendors, high operating costs, data silos, inconsistent service quality, difficulty scaling across sites

Goals: Lower costs, improve resilience and audit readiness, unify vendors, leverage data for decisions

Positioning: Integrated facility management and data insights enable multi-site optimization, cost efficiency, and improved occupant experiences.

Healthcare Facilities And Hospital Operations Leaders

Hospitals and clinics seeking compliant, patient-focused sanitation and facility services.

Geography: North America

Pain points: Infection control, regulatory audits, patient safety, staffing constraints

Goals: Maintain high hygiene standards, pass audits, reduce infection risk, optimize facility uptime

Positioning: Healthcare-grade sanitation and integrated facility services paired with real-time data to support patient safety, regulatory compliance, and efficient facilities operations.

Airports And Transportation Hubs

Airports, transit hubs, and large venues seeking high-service customer care and integrated facility services.

Geography: Global

Pain points: High peak demand, multi-vendor coordination, service consistency, security and safety, audit readiness

Goals: Improve passenger experience, streamline operations, centralize vendor management, ensure safety and compliance

Positioning: Unified service delivery and data-driven insights to enhance passenger experience, safety, and operational efficiency across large public facilities.

Market segments

Facilities performance analytics

Collects, normalizes, and analyzes operational data to deliver real-time KPIs, reporting, and insights for facility performance and decision-making.

Products: ABM Connect

Space and revenue optimization

Forecasts capacity, manages inventory and pricing of rentable spaces via capacity planning, dynamic pricing, and a digital marketplace to maximize utilization and revenue.

Products: ABM Vantage

Integrated facility management

Comprehensive management of building operations, engineering, and infrastructure under one contract to reduce vendor fragmentation, lower costs, and increase operational resilience.

Products: Integrated Facility Services

Commercial janitorial and sanitation

Sustainable janitorial cleaning and sanitation services focused on occupant satisfaction, hygiene, audit readiness, and regulatory compliance for commercial and food-service facilities.

Products: Commercial Janitorial Cleaning, Sanitation Services

Workplace experience and customer engagement

Frontline customer service and ambassador programs that improve occupant and visitor experience across hospitals, airports, airlines, and commercial real estate.

Products: Customer Service Ambassadors, Mailroom Services

More information about our offering

Integrated Facility Services

Integrated facility services that unify facility, engineering, and infrastructure under one agreement, reducing vendor fragmentation, strengthening resilience, and lowering costs. It includes self-performance delivery for consistent quality.

Pricing not published

  • Reduce Overall Costs
    Enhanced efficiencies lead to significant savings across your facility management.
  • Strengthen Operational Resilience
    Build a more adaptable operating environment that can withstand challenges.
  • Ensure Quality Consistency
    Delivering services through our own teams ensures high standards and accountability.
  • Streamline Facility Management
    One contract simplifies management and oversight of diverse needs.
  • Consolidate Vendors
    Reduce the complexity of managing multiple service providers.
  • Leverage Advanced Technologies
    Utilize innovations to enhance operational efficiency and service delivery.
  • Tailor to Specific Needs
    Customizable services ensure your unique requirements are met.

Commercial Janitorial Cleaning

ABM's janitorial cleaning service focuses on sustainable practices and occupant satisfaction, delivering cleaning that supports your sustainability goals while enhancing the work environment.

Pricing not published

  • Boosts Occupant Comfort
    Our cleaning services are designed not only for hygiene but also to create a welcoming and comfortable environment for all occupants, significantly improving their overall satisfaction.
  • Supports Eco-Friendly Practices
    We prioritize sustainability by utilizing eco-friendly cleaning products and methods, helping organizations achieve and maintain their environmental goals while promoting a healthier workspace.
  • Executes Customized Solutions
    Our services are adaptable and can be adjusted to meet specific requirements of different clients, ensuring efficient cleaning that caters to individual organizational dynamics.
  • Employs Trained Professionals
    Our staff undergoes rigorous training to ensure adherence to high cleaning standards, contributing to the overall effectiveness and reliability of our service.
  • Utilizes State-of-the-Art Equipment
    We leverage the latest cleaning technologies to ensure thorough and efficient service delivery, enhancing the quality and effectiveness of cleaning.

Mailroom Services

Mailroom services to optimize inbound and outbound mail and package processing from drop-off to shipment.

Pricing not published

  • Streamline Mail Operations
    Ensure timely deliveries and reduce delays with our optimized processes for managing incoming and outgoing mail, enhancing overall efficiency.
  • Track Packages Effortlessly
    Leverage our advanced tracking system for full visibility on inbound and outbound packages, significantly improving operational transparency.
  • Tailor Mailroom Operations
    Receive personalized service plans designed to address unique operational requirements, improving service delivery and client satisfaction.

Sanitation Services

Sanitation services with a focus on food safety and compliance to keep facilities audit-ready.

Pricing not published

  • Achieve Compliance Standards
    Our sanitation services ensure that your facilities meet the highest cleanliness and compliance standards, making them fully prepared for audits.
  • Maintain Highest Food Safety Standards
    Leverage our extensive knowledge of food safety regulations and best practices to protect your brand and ensure customer trust.
  • Engage Trained Experts
    Our sanitation team is composed of experienced professionals trained in the latest sanitation protocols and regulations.

Customer Service Ambassadors

ABM's Customer Service Ambassadors deliver high-quality, consistent customer care across hospitals, airports, airlines and commercial real estate.

Pricing not published

  • Delivers Memorable Experiences
    Our ambassadors are trained to create lasting impressions that foster loyalty and satisfaction among customers.
  • Maintains High Service Quality
    Our standards ensure consistency in service delivery, exceeding customer expectations in every interaction.
  • Extensive Industry Experience
    Our varied experience across multiple sectors ensures tailored solutions that meet the specific needs of diverse clients.
  • Creates a Welcoming Environment
    Our team members are dedicated to providing friendly and supportive assistance, making every customer feel valued and cared for.

ABM Connect

ABM Connect is an end-to-end data intelligence platform delivering powerful insights and capabilities across ABM solutions.

Pricing not published

  • Facilitates Data-Driven Decision-Making
    Transform the way you manage operations by leveraging an integrated data ecosystem providing actionable insights for efficiency and performance.
  • Enables Instant Insight Utilization
    Stay connected to your operational insights with real-time metrics that allow for swift adjustments and proactive management, ensuring optimal performance.
  • Provides Comprehensive Performance Analysis
    Equip your team with in-depth reports that track metrics and trends, supporting informed decision-making and strategic planning.
  • Tracks Critical Performance Metrics
    Focus on what matters by monitoring key performance indicators, helping you enhance service delivery and operational efficiency.

ABM Vantage

ABM Vantage is a scalable digital marketplace that simplifies revenue management and unifies data, with features including data organization, capacity planning, and dynamic pricing.

Pricing not published

  • Implement Dynamic Pricing Strategies
    Adjust pricing in real-time based on market conditions and demand, ensuring you capture maximum revenue during peak times.
  • Forecast Demand And Optimize Revenue
    Utilize advanced forecasting methods to predict demand patterns, enabling better inventory control and maximizing revenue potential.
  • Unify Your Data For Better Insights
    Centralize your data management process to improve accessibility and streamline analysis, leading to informed decision-making.
  • Simplify Revenue Management
    Navigate the marketplace effortlessly with an integrated solution designed to enhance operational efficiency and profitability.

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