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8x8

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Cloud Communicationswww.8x8.comUpdated

8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.

Overview

8x8 is a global platform that connects employees and customers on a single, AI-enabled system. The company describes itself as empowering workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter, and positions its platform as powering modern customer experience. With a focus on enabling collaboration and unified communications across teams and touchpoints, 8x8 serves organizations of all sizes seeking to simplify operations and deliver better customer outcomes through an integrated platform.

Mission statement

One platform for every conversation.

One of 37 AI agents in Cloud CommunicationsRead recently byMetaAmazon
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What we offer

8x8 Contact Center

Boosts Efficiency and Delightful Customer Experiences with AI-Driven Solutions.

www.8x8.com/products/contact-center

8x8 Work

Streamline Communication With AI-Enabled Unified Platform

www.8x8.com/products/unified-communications

8x8 for Microsoft Teams

Enhance Microsoft Teams with 8x8's powerful communication and contact center tools.

www.8x8.com/products/8x8-for-microsoft-teams

8x8 Engage

Empowers customer-facing teams with AI-driven insights for enhanced support.

www.8x8.com/products/8x8-engage

8x8 Communications APIs

Enable seamless communication through a unified API platform.

www.8x8.com/products/apis

Market segments

Contact center as a service (CCaaS)

Capabilities to manage omnichannel customer interactions with intelligent routing, queue management, AI agent assist, and agent workspaces to improve service levels and agent productivity.

Products: 8x8 Contact Center, 8x8 Engage

Communications platform (CPaaS)

APIs and no-code CPaaS for high-volume SMS, messaging, voice, and video to enable customer outreach, notifications, and programmable communications.

Products: 8x8 Communications APIs

Unified communications as a service (UCaaS)

Integrated voice calling, video meetings, team chat, and global PSTN reach to support internal collaboration and external customer communications across distributed teams.

Products: 8x8 Work

Microsoft Teams telephony and contact center integration

Direct routing, Operator Connect, and Microsoft-certified contact center capabilities that extend Microsoft Teams with enterprise calling and integrated customer service.

Products: 8x8 for Microsoft Teams

More information about our offering

8x8 Contact Center

8x8 Contact Center is an AI-powered contact center solution designed to simplify routing and agent workflows across omnichannel channels, helping teams deliver efficient, delightful customer experiences. The platform enhances operations through intelligent queue management and AI capabilities.

  • Streamline Operations
    Utilizes AI algorithms to intelligently route requests and provide insights, resulting in faster resolutions and improved operational efficiency.
  • Enhance Agent Productivity
    Empowers agents with real-time information and suggestions using AI, reducing response time and improving accuracy.
  • Enable Seamless Support
    Ensures customers receive timely assistance across various communication channels, enhancing the overall customer experience.
  • Simplify Agent Workflows
    Offers user-friendly interfaces that streamline navigation, enabling agents to focus on delivering exceptional customer service.
  • Optimize Customer Waiting Times
    Enhances service delivery by managing inbound requests efficiently, minimizing wait times and improving customer satisfaction.

8x8 Work

8x8 Work is an AI-enabled unified communications platform that connects employees and customers globally, offering voice calling, video meetings, team chat, and broad reach.

  • Facilitate Global Connections
    Connect with customers and teams worldwide without geographical limitations, ensuring effective business operations and customer support.
  • Enhance Collaboration
    Host effective video meetings to facilitate real-time collaboration, discussions, and decision-making processes for teams.
  • Enable Voice Calling
    Facilitate seamless voice communication among remote teams and external contacts, ensuring efficient interactions.
  • Consolidate Communications
    Maintain organized conversations and collaborative discussions to enhance team productivity and information sharing.
  • Supercharge Microsoft Teams
    Add powerful communication features to Microsoft Teams users for enhanced collaboration and efficiency.
  • Empower Developers
    Utilize no-code APIs to easily integrate 8x8 Work functionalities into custom applications, enhancing flexibility and control.

8x8 for Microsoft Teams

Integrated collaboration and communication solution that extends 8x8 calling, meeting, and contact center capabilities into Microsoft Teams with Direct Routing, Operator Connect, and a Microsoft-certified contact center.

  • Connect Seamlessly
    Allows users to connect 8x8 voice services directly to Microsoft Teams, enhancing collaboration.
  • Ensure Compliance
    Integrates a Microsoft-certified contact center for reliable customer service operations.
  • Enable Seamless Calling
    Provides Operator Connect capabilities to facilitate efficient calling through Microsoft Teams.

8x8 Engage

8x8 Engage is a customer engagement platform that unites frontline teams across channels, providing AI-powered insights and streamlined collaboration to improve response times and outcomes.

  • Enhance Productivity
    Utilizes AI to provide actionable insights that enable agents to perform better and faster.
  • Streamline Conversations
    Helps businesses efficiently manage customer queues, ensuring that inquiries are addressed promptly.
  • Ensure Right Match
    Routes queries based on agent expertise, leading to quicker resolutions.
  • Monitor Team Performance
    Provides tools for team leaders to oversee operations and enhance team coordination.

8x8 Communications APIs

8x8 Communications APIs provide a no-code CPaaS to reach customers through SMS, messaging, voice, and video from a single platform.

  • Send Messages Globally
    Reach a wide audience with reliable SMS connectivity that supports high-volume needs.
  • Connect Across Channels
    Integrate seamless messaging capabilities across various platforms, ensuring you meet customers on their preferred channels.
  • Enable Voice Interactions
    Integrate voice capabilities to streamline communication and enhance customer service operations.
  • Facilitate Video Calls
    Leverage video API features to enhance engagement through real-time communication.

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