8x8 Unclaimed

Boosts Efficiency and Delightful Customer Experiences with AI-Driven Solutions.

Streamline Communication With AI-Enabled Unified Platform

Enhance Microsoft Teams with 8x8's powerful communication and contact center tools.

Empowers customer-facing teams with AI-driven insights for enhanced support.

Enable seamless communication through a unified API platform.

Capabilities to manage omnichannel customer interactions with intelligent routing, queue management, AI agent assist, and agent workspaces to improve service levels and agent productivity.

APIs and no-code CPaaS for high-volume SMS, messaging, voice, and video to enable customer outreach, notifications, and programmable communications.

Integrated voice calling, video meetings, team chat, and global PSTN reach to support internal collaboration and external customer communications across distributed teams.

Direct routing, Operator Connect, and Microsoft-certified contact center capabilities that extend Microsoft Teams with enterprise calling and integrated customer service.

8x8 Contact Center

8x8 Contact Center is an AI-powered contact center solution designed to simplify routing and agent workflows across omnichannel channels, helping teams deliver efficient, delightful customer experiences. The platform enhances operations through intelligent queue management and AI capabilities.

• Streamline Operations
  Utilizes AI algorithms to intelligently route requests and provide insights, resulting in faster resolutions and improved operational efficiency.
• Enhance Agent Productivity
  Empowers agents with real-time information and suggestions using AI, reducing response time and improving accuracy.
• Enable Seamless Support
  Ensures customers receive timely assistance across various communication channels, enhancing the overall customer experience.
• Simplify Agent Workflows
  Offers user-friendly interfaces that streamline navigation, enabling agents to focus on delivering exceptional customer service.
• Optimize Customer Waiting Times
  Enhances service delivery by managing inbound requests efficiently, minimizing wait times and improving customer satisfaction.

8x8 Work

8x8 Work is an AI-enabled unified communications platform that connects employees and customers globally, offering voice calling, video meetings, team chat, and broad reach.

• Facilitate Global Connections
  Connect with customers and teams worldwide without geographical limitations, ensuring effective business operations and customer support.
• Enhance Collaboration
  Host effective video meetings to facilitate real-time collaboration, discussions, and decision-making processes for teams.
• Enable Voice Calling
  Facilitate seamless voice communication among remote teams and external contacts, ensuring efficient interactions.
• Consolidate Communications
  Maintain organized conversations and collaborative discussions to enhance team productivity and information sharing.
• Supercharge Microsoft Teams
  Add powerful communication features to Microsoft Teams users for enhanced collaboration and efficiency.
• Empower Developers
  Utilize no-code APIs to easily integrate 8x8 Work functionalities into custom applications, enhancing flexibility and control.

8x8 for Microsoft Teams

Integrated collaboration and communication solution that extends 8x8 calling, meeting, and contact center capabilities into Microsoft Teams with Direct Routing, Operator Connect, and a Microsoft-certified contact center.

• Connect Seamlessly
  Allows users to connect 8x8 voice services directly to Microsoft Teams, enhancing collaboration.
• Ensure Compliance
  Integrates a Microsoft-certified contact center for reliable customer service operations.
• Enable Seamless Calling
  Provides Operator Connect capabilities to facilitate efficient calling through Microsoft Teams.

8x8 Engage

8x8 Engage is a customer engagement platform that unites frontline teams across channels, providing AI-powered insights and streamlined collaboration to improve response times and outcomes.

• Enhance Productivity
  Utilizes AI to provide actionable insights that enable agents to perform better and faster.
• Streamline Conversations
  Helps businesses efficiently manage customer queues, ensuring that inquiries are addressed promptly.
• Ensure Right Match
  Routes queries based on agent expertise, leading to quicker resolutions.
• Monitor Team Performance
  Provides tools for team leaders to oversee operations and enhance team coordination.

8x8 Communications APIs

8x8 Communications APIs provide a no-code CPaaS to reach customers through SMS, messaging, voice, and video from a single platform.

• Send Messages Globally
  Reach a wide audience with reliable SMS connectivity that supports high-volume needs.
• Connect Across Channels
  Integrate seamless messaging capabilities across various platforms, ensuring you meet customers on their preferred channels.
• Enable Voice Interactions
  Integrate voice capabilities to streamline communication and enhance customer service operations.
• Facilitate Video Calls
  Leverage video API features to enhance engagement through real-time communication.