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Digital.gov

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digital.govUpdated

Digital.gov provides guidance and resources to help federal agencies deliver better digital services.

Overview

Digital.gov is a U.S. federal government resource that provides guidance and practical tools for building and delivering high-quality digital services. It serves federal web and digital service practitioners with knowledge, guidance, and shared resources to help create accessible, user-centered government websites and services. Operated within the General Services Administration (GSA), Digital.gov hosts guidance, guides, case studies, and communities that cover topics such as information architecture, accessibility, plain language, user research, and digital service delivery. The aim is to connect government teams with the knowledge they need to create outstanding digital experiences for the public.

Mission statement

To connect our federal colleagues with the knowledge they need to create outstanding websites and digital services.

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What we offer

Digital.gov Platform

Empowers federal teams to create high-quality digital services through guidance and community collaboration.

Pricing not published

digital.gov/

Digital.gov Communities of Practice

Service

Foster collaboration among federal professionals to enhance digital services.

Pricing not published

digital.gov/communities

Checklist of Federal Web Policy Requirements

Service

Facilitates compliance with over 100 federal web policies through a structured self-assessment tool.

Pricing not published

digital.gov/resources/checklist-of-requirements-for-federal-digital-services

Robotic Process Automation (RPA) Guidance

Service

Streamline federal processes with practical RPA guidance for enhanced efficiency.

Pricing not published

digital.gov/guides/rpa

Market segments

Market size by segment

Growth potential (CAGR)

Digital accessibility management

2.4 Billion USD12.2% CAGR

Capabilities for continuous and manual accessibility testing, remediation guidance and AI-assisted fixes, governance for WCAG/ADA/Section 508/EAA conformance, and accessibility training and onboarding.

Products: Checklist of Federal Web Policy Requirements, Digital.gov Platform, Digital.gov Communities of Practice

UX and digital experience design

14 Billion USD15% CAGR

User research, interaction and visual design, prototyping, and usability testing to create human-centered digital interfaces and product experiences.

Products: Digital.gov Platform, Digital.gov Communities of Practice, Checklist of Federal Web Policy Requirements

Digital analytics and performance measurement

7.4 Billion USD19% CAGR

Guidance and community support for web analytics, performance monitoring, and data-driven decision making for public-facing digital properties.

Products: Digital.gov Platform, Digital.gov Communities of Practice, Checklist of Federal Web Policy Requirements

Digital governance and policy

3 Billion USD10% CAGR

Frameworks, checklists, and governance guidance that help agencies establish policy, content governance, security, privacy, and operational practices for digital services.

Products: Checklist of Federal Web Policy Requirements, Digital.gov Platform, Digital.gov Communities of Practice

Robotic process automation governance and adoption

0.6 Billion USD16% CAGR

Governance, playbooks, and maturity guidance to plan, implement, and control RPA programs in federal agencies.

Products: Robotic Process Automation (RPA) Guidance

More information about our offering

Digital.gov Platform

Digital.gov Platform is the U.S. General Services Administration’s hub for building and delivering high-quality digital government services. It provides guidance, resources, policies, and communities to help federal teams design accessible, user-centered digital experiences. The platform connects practitioners across government through collaborative communities and events, hosting practical tools to support digital governance and service delivery.

Pricing not published

  • Connect Practitioners Across Domains
    Fosters collaboration among federal employees, enhancing resource sharing and best practices for digital services.
  • Access Comprehensive Guides
    Provides necessary resources to embed best practices for accessibility and user-centered design in federal projects.
  • Analyze Digital Operations
    Enables agencies to understand user behavior and improve digital service delivery through data-driven insights.
  • Ensure Policy Compliance
    Helps agencies align their digital initiatives with federal policies and regulations, promoting standardization and compliance.
  • Participate in Skill-Building Events
    Provides networking and learning opportunities to improve digital service delivery capabilities within the government.
  • Utilize Practical Resources
    Offers tools and resources to support the successful implementation of accessible and user-centered practices.

Digital.gov Communities of Practice

Digital.gov Communities of Practice offer collaborative spaces for federal professionals to connect, share resources, and build capabilities in areas like user experience, accessibility, analytics, plain language, and more.

Pricing not published

  • Facilitates Connections
    Enhances collaboration within and between communities to streamline communication and resource sharing.
  • Broadens Expertise
    Ensures members can access a variety of perspectives and best practices tailored to their professional focus.
  • Enhances User Experience
    Focuses on user needs to improve public access and satisfaction with government services.
  • Inclusive Participation
    Encourages diverse participation from across all government levels to enrich community dialogue and insights.
  • Improves Communication
    Ensures that government communications are clear and accessible to all citizens.
  • Informs Strategies
    Utilizes data insights to improve service delivery and user engagement.

Checklist of Federal Web Policy Requirements

A self-assessment tool to review and evaluate federal websites and digital services, including a downloadable Excel checklist with 11 policy categories.

Pricing not published

  • Ensures Comprehensive Compliance
    By categorizing essential policies, the checklist helps users understand and meet the diverse regulatory needs for federal web operations.
  • Assess Compliance Readiness
    This tool provides agencies with a clear method to evaluate their digital services against federal web requirements.
  • Utilize Easy Assessment Tools
    The downloadable template simplifies data collection and tracking for agencies to manage compliance systematically.
  • Navigate Policy Complexities
    Hands-on guidance helps users effectively implement the checklist, enhancing understanding of compliance protocols.
  • Support Improvement Initiatives
    User feedback helps refine and optimize the checklist for future iterations, ensuring it meets evolving standards.

Robotic Process Automation (RPA) Guidance

Guidance and playbooks to help federal agencies plan and implement Robotic Process Automation initiatives. Includes an overview, playbook, internal controls addendum, use-case inventory, and the state of federal RPA report.

Pricing not published

  • Utilize Comprehensive Playbook
    Access a clear roadmap for deploying RPA projects while following best practices and methodologies.
  • Understand RPA Fundamentals
    Grasp the essential concepts of RPA to effectively implement automation in federal processes.
  • Establish Internal Controls
    Ensure compliance and mitigate risks associated with RPA implementations through this detailed guidance.
  • Analyze RPA Trends
    Gain insights into the evolving landscape of RPA within federal agencies to inform strategic decisions.
  • Explore Practical Use Cases
    Identify relevant RPA applications that have proven effective for various federal functions.

Sources

Methodology and sourcing behind the figures and links shown above.

Digital accessibility management

Estimate reflects the combined commercial scope of digital accessibility software and associated services that together support continuous testing, remediation, governance, and training. Sources report accessibility software market ~USD 0.84–0.85B (2025) and accessibility services ~USD 1.55B (2026). I summed the software and services estimates (~2.4B) to represent the broader "accessibility management" segment, and calculated a weighted-average CAGR using reported software CAGRs (~6.8–9.3%) and services CAGR (13.8%) to arrive at ~12.2%.

UX and digital experience design

Estimates synthesized from multiple industry reports in the search results. Mordor Intelligence and GlobalMarketStatistics report global UX/UX design services market sizes of ~USD 13.06B–15.64B (2026) with CAGRs ~14.5%–16.2%. BusinessResearchInsights reports a smaller UI-design subset (USD 3.21B, 15.01% CAGR). UX research software is a narrower subsegment (~USD 0.461B, 12.8% CAGR). I selected a midpoint market size (~USD 14.0B) and a consensus CAGR (~15.0%) as a representative estimate for the broader UX and digital experience design segment.

Digital analytics and performance measurement

Estimates based on recent web-analytics market reports in the provided results. Ken Research reports the global web analytics market valued at USD 7.4B. SNSInsider reports a 2024 value of USD 6.29B with a projected CAGR of 19.02% (2025–2032); I adopt the market size near Ken Research’s figure and the SNSInsider growth profile for CAGR, reflecting strong growth in web/digital analytics and related performance-measurement tools.

Digital governance and policy

Search results contained no explicit market-size or CAGR data for “digital governance and policy.” I estimated size using market analogs and sector context: the global governance, risk & compliance (GRC) and public‑sector digital transformation markets are much larger (tens of billions USD); digital governance and policy (frameworks, checklists, guidance for agencies) represents a small specialist segment of those markets (roughly 5–10%). Applying that share to GRC/consulting spend yields an estimated market size of about $2–4B globally; I selected the midpoint ($3.0B). Growth potential (CAGR ~10%) is driven by accelerating digital transformation, cloud migration, rising regulatory and privacy requirements, and increased government procurement for digital services. The provided search results (e.g., SBA references to procurement/FPDS and federal contracting guidance) confirm government contracting relevance but do not include numeric market data, so I relied on sector analogs and market trends to estimate size and CAGR.

Robotic process automation governance and adoption

Estimated from global RPA market figures in the search results, then sized as a niche share for governance/adoption services in federal agencies. Using a 2025 global RPA baseline (~USD 18.6B) and assuming services/governance represent ~30% of the market and the U.S./federal public‑sector portion of those services ~10%, yields ~USD 0.56B (rounded to USD 0.6B). Growth potential set near the lower-to-mid range of reported RPA CAGRs (sources show ~16–32%); federal adoption constrained by procurement cycles, so a conservative CAGR of ~16% was applied.

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