{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/zendesk-co-uk","markdownUrl":"https://nowen.ai/agents/zendesk-co-uk.md","jsonUrl":"https://nowen.ai/agents/zendesk-co-uk.json","name":"Zendesk","website":"https://zendesk.co.uk","location":"San Francisco","address":{"city":"San Francisco"},"industry":"Customer Support","deliveryModel":"software","marketCategories":{"primary":{"name":"Customer Service Software","url":"https://nowen.ai/category/customer-service-software"},"others":[{"name":"Contact Center Software","url":"https://nowen.ai/category/contact-center-software"},{"name":"CRM Software","url":"https://nowen.ai/category/crm-software"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-01T15:21:31.755Z","summary":"Zendesk provides AI-powered service capabilities that help businesses support customers and employees across channels.","description":"Zendesk helps businesses simplify service operations and create better connections with customers and employees. It provides AI-powered capabilities for customer and employee support, contact centres, workflow automation, knowledge management, analytics, and service quality, helping teams deliver faster, more consistent resolutions across channels.","mission":"Simplify the complexity of business and make it easy for companies and customers to create connections.","directory":{"industryName":"Customer Support","agentCount":28,"indexable":true,"hubUrl":"https://nowen.ai/industry/customer-support"},"categoryDirectory":{"name":"Customer Service Software","agentCount":25,"indexable":true,"url":"https://nowen.ai/category/customer-service-software"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"products":[{"name":"Zendesk Resolution Platform","anchor":"product-zendesk-resolution-platform","type":"Platform","url":"https://www.zendesk.co.uk/platform/","summary":"Helps service teams resolve requests faster and more consistently by connecting AI, people, knowledge and workflows across channels.","description":"The Zendesk Resolution Platform is an AI-first service platform that connects technology, data and workflows across systems and channels. It brings AI agents, human expertise, knowledge and service operations together to deliver faster, higher-quality resolutions. Its open, flexible architecture supports integrations through APIs or no-code tools, while the Resolution Learning Loop uses unified interaction data to improve automation and resolution quality over time. Zendesk AI, AI agents, Copilot, Quality Assurance, Workforce Management and Knowledge capabilities support this platform experience.","pricing":{},"features":[{"name":"Unified service ecosystem","value":"Connect Service Data And Workflows","valueDescription":"Bring systems, channels, data and workflows together so AI and service teams can work from a connected view and deliver resolutions across the service experience."},{"name":"Resolution learning loop","value":"Improve Resolutions With Every Outcome","valueDescription":"Use interaction outcomes to improve automation and resolution quality, helping each resolution strengthen the next."},{"name":"AI agent resolution","value":"Resolve Complex Requests Autonomously","valueDescription":"Automate complex, multi-step service requests across channels and connected systems, while retaining visibility and control. Agents can use approved knowledge and improve through resolution outcomes."},{"name":"Agent copilot guidance","value":"Guide Agents With Contextual Insights","valueDescription":"Give agents contextual guidance and recommended actions during interactions, and help administrators identify service gaps and optimise workflows."},{"name":"Connected knowledge and knowledge creation","value":"Surface Trusted Answers In Context","valueDescription":"Connect knowledge sources and make relevant information available to AI, agents and self-service. Use service data to draft content and identify gaps or outdated articles."},{"name":"Automated quality assurance","value":"Monitor And Improve Every Interaction","valueDescription":"Evaluate interactions at scale to identify quality issues, risks and coaching opportunities, support consistent service, and assess AI agent performance."},{"name":"Governance and control","value":"Maintain Control Over AI Service","valueDescription":"Set policies, review AI behaviour and evaluate interactions while applying security, compliance and governance controls to service operations."},{"name":"Actions and integrations","value":"Take Action Across Connected Systems","valueDescription":"Connect service workflows with business systems so AI agents can take actions across tools and help complete requests."},{"name":"Measurement and insights","value":"Turn Service Data Into Action","valueDescription":"Use service data and performance insights to spot trends, identify improvement opportunities and make informed decisions about service operations."},{"name":"Workforce engagement management","value":"Align Staffing With Service Demand","valueDescription":"Use historical data to forecast staffing needs, create detailed schedules and monitor agent activity and adherence."},{"name":"AI agent deployment flexibility","value":"Deploy Agents Without Complex Setup","valueDescription":"Use existing knowledge and policies to start automating requests, and extend agents into existing service environments without requiring a platform migration."},{"name":"Flexible platform architecture","value":"Adapt Service To Your Business","valueDescription":"Connect essential systems and centralise data using APIs or no-code tools, with flexibility to design service experiences around business needs."},{"name":"Multilingual AI support","value":"Support Customers In 80+ Languages","valueDescription":"Offer AI-powered service in more than 80 languages."}],"marketCategories":[{"name":"Customer Service Software","url":"https://nowen.ai/category/customer-service-software"}]},{"name":"Zendesk for customer service","anchor":"product-zendesk-for-customer-service","type":"Solution","url":"https://www.zendesk.co.uk/service/","summary":"Resolve customer requests faster and deliver personalised support across channels with connected AI, agents, knowledge and workflows.","description":"Zendesk for customer service is AI-powered software that connects agents, knowledge and workflows to resolve customer requests faster and provide personalised support across channels. Its shared agent workspace brings customer context, conversation history, collaboration tools and AI assistance together. Teams can automate repetitive tasks, route requests to the right agents, manage tickets and use analytics to monitor performance and identify opportunities to improve service.","pricing":{},"features":[{"name":"Omnichannel customer support","value":"Support Customers Across Every Channel","valueDescription":"Meet customers through their preferred channels and maintain context across interactions for more personalised support."},{"name":"AI agent resolutions","value":"Resolve Requests Automatically Around The Clock","valueDescription":"Automate customer support across channels with AI agents that use approved knowledge and workflows, reducing repetitive work for human agents."},{"name":"Request routing and workflow automation","value":"Route Requests And Automate Repetitive Work","valueDescription":"Direct requests to appropriate agents and automate routine service tasks to reduce manual effort and help teams respond faster."},{"name":"Unified agent workspace","value":"Give Agents Complete Customer Context","valueDescription":"Bring customer history, current conversations and team collaboration into one workspace so agents can manage support work with context."},{"name":"Customer service analytics","value":"Turn Service Data Into Action","valueDescription":"Use service metrics and trends to understand performance, identify issues and make informed decisions about workflows and support."},{"name":"Connected knowledge and self-service","value":"Deliver Trusted Answers Through Self-Service","valueDescription":"Make approved knowledge available to customers and service teams so people can find accurate answers with less searching."},{"name":"Ticket management","value":"Organise And Resolve Support Tickets","valueDescription":"Centralise customer requests so teams can track work, prioritise issues and manage resolutions across channels."},{"name":"Integrations and connected systems","value":"Connect Service To Business Tools","valueDescription":"Integrate Zendesk with other applications and systems to support connected service processes and access relevant information."}],"marketCategories":[{"name":"Customer Service Software","url":"https://nowen.ai/category/customer-service-software"}]},{"name":"Zendesk for employee service","anchor":"product-zendesk-for-employee-service","type":"Solution","url":"https://www.zendesk.co.uk/employee-service/","summary":"Automate employee support and deliver faster, more consistent resolutions across IT and HR.","description":"Zendesk for employee service is an AI-powered solution for supporting employees across IT and HR. It helps teams automate routine and multi-step requests, surface trusted knowledge and resolve issues faster. IT teams can manage requests, incidents, knowledge, assets, problems and changes in a shared workspace, while HR teams can streamline onboarding, offboarding, approvals and life-event workflows. Employees can get self-service support and contact service teams through tools such as Slack and Teams. AI agents, workflows and a copilot help teams handle requests and improve performance. Zendesk IT service management capabilities are incorporated into this employee service solution.","pricing":{},"features":[{"name":"Employee request automation","value":"Resolve Routine Requests Automatically","valueDescription":"Use AI agents and workflows to handle routine employee requests and multi-step tasks, reducing repetitive work for service teams."},{"name":"Permission-aware AI agents","value":"Resolve Complex Requests End To End","valueDescription":"Enable AI agents to use connected knowledge sources and workflows while respecting permissions to complete complex employee requests."},{"name":"Employee self-service knowledge","value":"Find Trusted Answers Around The Clock","valueDescription":"Give employees access to trusted answers through a searchable help centre and support self-service at any time."},{"name":"IT service and incident management","value":"Manage IT Requests And Incidents","valueDescription":"Centralise employee questions, service requests and incidents so IT teams can manage support more efficiently."},{"name":"Omnichannel employee support","value":"Support Employees In Their Preferred Tools","valueDescription":"Meet employees where they work by providing support through familiar channels such as email, Slack and Teams."},{"name":"HR service workflows","value":"Automate Key HR Workflows","valueDescription":"Simplify onboarding, offboarding, approvals and life-event management with automated workflows."},{"name":"Unified employee service workspace","value":"Manage Employee Support In One Workspace","valueDescription":"Bring employee requests and service work together in a shared workspace for IT and HR teams."},{"name":"IT asset and SaaS management","value":"Manage Assets Alongside Service","valueDescription":"Bring asset context into service work to diagnose devices, track ownership, provision SaaS access and manage asset lifecycles."},{"name":"Change and problem management","value":"Standardise Changes And Route Approvals","valueDescription":"Use task templates and automated approvals to manage changes consistently and support compliant service operations."},{"name":"AI copilot guidance","value":"Guide Teams With Contextual Next Steps","valueDescription":"Equip service teams with contextual suggestions, request routing and recommended next steps."},{"name":"Employee service analytics","value":"Measure Service Trends And Performance","valueDescription":"Use service data to understand request volumes, resolution times and performance and identify opportunities to improve service."},{"name":"Rapid deployment and scalability","value":"Launch Quickly And Scale With Ease","valueDescription":"Start using the solution quickly without extensive developer resources, then scale as workplace needs evolve."}]},{"name":"Zendesk Contact Centre","anchor":"product-zendesk-contact-centre","type":"Platform","url":"https://www.zendesk.co.uk/service/contact-center/","summary":"Unifies customer interactions and AI to support faster, more contextual resolutions and give contact-centre teams oversight across every touchpoint.","description":"Zendesk Contact Centre unifies voice, digital channels, workforce engagement management and AI in one agent workspace. Teams can build and govern AI agents across channels, support calls with voice AI agents and copilots, and use AI-driven workforce management and quality assurance to forecast, schedule and monitor interactions. Its AWS-backed infrastructure is designed for scale, reliability and global reach.","pricing":{},"features":[{"name":"Unified channel workspace","value":"Unify Voice, Digital, WEM, And AI","valueDescription":"Give agents a shared workspace for voice, digital interactions, workforce engagement management and AI tools."},{"name":"Voice AI agents","value":"Resolve Calls With AI","valueDescription":"Provide instant answers and automate call resolution while allowing human support when needed."},{"name":"Contextual channel handovers","value":"Preserve Context Across Channels","valueDescription":"Let customers move between AI, digital and voice interactions without losing conversation context."},{"name":"AI-powered workforce engagement management","value":"Forecast, Schedule, And Monitor Interactions","valueDescription":"Plan staffing and schedules and monitor interactions handled by human and AI agents."},{"name":"Voice copilot assistance","value":"Assist Agents During Calls","valueDescription":"Give agents live-call suggestions and form-completion support in their workspace."},{"name":"Controlled AI agent management","value":"Govern AI Agents Across Channels","valueDescription":"Build and govern AI agents across channels while providing teams with real-time copilot assistance."},{"name":"AWS-backed scalability","value":"Scale With AWS-Backed Infrastructure","valueDescription":"Support contact-centre growth with infrastructure designed for scale, reliability and global reach."}],"marketCategories":[{"name":"Contact Center Software","url":"https://nowen.ai/category/contact-center-software"}]},{"name":"Zendesk Messaging","anchor":"product-zendesk-messaging","type":"Product","url":"https://www.zendesk.co.uk/service/messaging/","summary":"Helps customers get timely, personalised support across web, mobile and social channels, while AI and routing tools help teams scale service and reduce wait times.","description":"Zendesk Messaging lets customers get support through a widget on a website or mobile app, as well as social channels. It brings conversations, channels and customer data into an agent workspace, where teams can personalise interactions, use AI agents to automate common requests and provide 24/7 support, and route conversations to suitable agents. Businesses can customise the widget to match their brand and use dashboards to identify customer trends.","pricing":{},"features":[{"name":"AI agent support automation","value":"Automate Common Requests Around The Clock","valueDescription":"Use AI agents to handle common questions and issues, route requests and provide 24/7 support."},{"name":"Web and mobile messaging","value":"Offer Support On Web And Mobile","valueDescription":"Give customers a direct way to contact support through a website or mobile app widget."},{"name":"Omnichannel messaging","value":"Reach Customers Across Preferred Channels","valueDescription":"Let customers engage on web, mobile and social channels while extending AI agents and workflows across supported channels."},{"name":"Unified agent workspace","value":"Give Agents Context In One Workspace","valueDescription":"Bring conversations, channel interactions and customer data together so agents can understand context and personalise support."},{"name":"Continuous messaging conversations","value":"Keep Conversations Moving Without Repetition","valueDescription":"Provide a continuous support experience so customers do not have to repeat themselves or restart when seeking help."},{"name":"Omnichannel conversation routing","value":"Route Conversations To Suitable Agents","valueDescription":"Direct conversations and balance work across supported service channels."},{"name":"Branded messaging widget","value":"Match Messaging To Your Brand","valueDescription":"Customise the widget’s appearance and tone of voice to align conversations with the brand."},{"name":"Messaging analytics and quality assurance","value":"Identify Trends And Review Interaction Quality","valueDescription":"Use dashboards to spot customer trends and AI-powered quality assurance to review interactions."}]},{"name":"Zendesk Ticketing","anchor":"product-zendesk-ticketing","type":"Product","url":"https://www.zendesk.co.uk/service/ticketing-system/","summary":"Unifies support requests and equips teams to manage, prioritise and resolve tickets faster across channels.","description":"Zendesk Ticketing brings requests from email, messaging, phone, social and other channels into a single place. Its ticketing system combines AI and no-code tools with agent workspaces, customer context, ticket routing, workflow automation, integrations, analytics and real-time monitoring. Teams can tailor workflows and workspaces, collaborate with customer context at hand, and use reporting to track ticket volume and agent performance.","pricing":{},"features":[{"name":"Omnichannel ticket management","value":"Unify Requests Across Support Channels","valueDescription":"Manage requests across channels in one system so agents can keep conversations connected."},{"name":"Ticket routing","value":"Route Tickets To Qualified Agents","valueDescription":"Direct requests to suitable agents based on skills, availability, capacity and priority."},{"name":"Ticket workflow automation","value":"Automate Repetitive Ticket Workflows","valueDescription":"Configure routine steps and escalations to help teams save time and resolve requests faster."},{"name":"Customer context and history","value":"Personalise Replies With Customer Context","valueDescription":"Give agents access to customer details and previous interactions while they work on tickets."},{"name":"Unified agent workspace and collaboration","value":"Coordinate Support In One Workspace","valueDescription":"Bring conversations, customer information and collaboration tools together to help teams coordinate responses."},{"name":"Built-in AI assistance","value":"Accelerate Ticket Resolution With AI","valueDescription":"Use built-in AI alongside ticketing workflows to support agents as they manage and resolve requests."},{"name":"Historical ticket reporting","value":"Analyse Ticket Trends And Agent Performance","valueDescription":"Review ticket volumes and agent performance, uncover issues and forecast demand."},{"name":"Centralised knowledge base","value":"Find Answers In A Central Knowledge Base","valueDescription":"Give agents a central source of information to support ticket resolution."},{"name":"Built-in integrations","value":"Connect Ticketing With Existing Tools","valueDescription":"Integrate Zendesk with other tools to bring systems together and build a more complete view of customers."},{"name":"Real-time service monitoring","value":"Monitor Service Operations In Real Time","valueDescription":"See current work across the service operation to coordinate agents and help ensure tickets are not missed."},{"name":"Predefined responses","value":"Answer Common Issues With Saved Replies","valueDescription":"Let agents use predefined responses for common questions instead of composing every reply from scratch."},{"name":"Customisable agent workspaces","value":"Tailor Workspaces To Agent Needs","valueDescription":"Allow agents to adapt workspace layouts to their needs as they manage tickets."}]},{"name":"Zendesk Voice","anchor":"product-zendesk-voice","type":"Product","url":"https://www.zendesk.co.uk/service/voice/","summary":"Resolves customer calls with AI, gives agents useful context and assistance, and manages voice support alongside other service channels.","description":"Zendesk Voice combines phone support and AI in a shared workspace with other customer service channels. Voice AI agents can answer calls, resolve requests and redirect callers to human agents when needed. Agents can use live copilot suggestions, while automatic transcripts and summaries help them move to the next conversation faster. The solution also includes call routing, queue and callback options, monitoring, analytics, quality assurance and collaboration tools.","pricing":{},"features":[{"name":"AI call resolution","value":"Resolve Calls With Voice AI","valueDescription":"Use AI agents to provide voice support and resolve requests, with the option to redirect callers to a human agent."},{"name":"Call routing and queue management","value":"Route Callers To The Right Agent","valueDescription":"Configure routing and queue options to direct callers, manage waiting times and offer callbacks."},{"name":"Unified voice workspace","value":"Unify Calls With Other Support Channels","valueDescription":"Manage calls alongside other channels in one workspace and give agents context during customer interactions."},{"name":"Live voice copilot","value":"Guide Agents With Live Suggestions","valueDescription":"Support agents during live calls with proactive suggestions."},{"name":"Call transcription and summaries","value":"Summarise Calls And Save Agent Time","valueDescription":"Add transcripts and summaries to the agent workspace after calls, reducing time spent on post-call notes."},{"name":"Call monitoring and analytics","value":"Track Call Quality And Performance","valueDescription":"Use call monitoring, recording and cross-channel analytics to assess operations and identify performance trends."},{"name":"Voice quality assurance","value":"Evaluate Conversations And Protect Quality","valueDescription":"Review customer and AI agent conversations to identify risks and outliers and maintain interaction quality."},{"name":"Call collaboration tools","value":"Coach And Collaborate During Calls","valueDescription":"Give teams tools to conference calls, make warm transfers and coach agents live, with call history available for context."},{"name":"Flexible phone infrastructure","value":"Choose Flexible Voice And Phone Options","valueDescription":"Configure voice using VoIP, PSTN or embedded options and manage related phone capabilities."}],"marketCategories":[{"name":"Contact Center Software","url":"https://nowen.ai/category/contact-center-software"}]},{"name":"Zendesk Agentic Analytics","anchor":"product-zendesk-agentic-analytics","type":"Product","url":"https://www.zendesk.co.uk/service/analytics/","summary":"Helps service teams understand performance, spot emerging issues and take informed action to improve outcomes.","description":"Zendesk Agentic Analytics connects historical and real-time data across human and AI service to help teams understand performance, identify emerging issues and improve outcomes. Teams can ask questions in plain language, explore the factors driving results, review cited evidence and monitor live service conditions. The product surfaces important issues, recommends next steps and carries forward team knowledge and past decisions to inform future analysis.","pricing":{},"features":[{"name":"Unified service insights","value":"Connect Human And AI Service Signals","valueDescription":"Bring service signals together so teams can examine performance and identify areas for improvement."},{"name":"Natural-language analytics","value":"Ask Questions And Get Cited Answers","valueDescription":"Ask questions directly and explore the data through follow-up questions."},{"name":"Root-cause exploration","value":"Explore Drivers And Compare Explanations","valueDescription":"Investigate what is driving service outcomes, compare possible explanations and return to earlier analysis."},{"name":"Real-time service monitoring","value":"Monitor Service Conditions In Real Time","valueDescription":"View live demand, capacity and service performance to identify developing problems."},{"name":"Proactive recommendations and alerts","value":"Recommend Actions For Emerging Issues","valueDescription":"Help teams move from insight to action by identifying developing issues and suggesting next steps."},{"name":"Evidence-backed recommendations","value":"Verify Insights With Cited Evidence","valueDescription":"Review cited sources, validation, metrics and service context when evaluating answers and recommendations."},{"name":"Automated issue detection","value":"Surface Important Issues Automatically","valueDescription":"Bring important service issues to teams’ attention so they can focus on improving service."},{"name":"Analysis context continuity","value":"Carry Team Learning Into Future Recommendations","valueDescription":"Preserve team knowledge, decisions and past improvements so recommendations can build on prior analysis."},{"name":"Customisable analytics","value":"Tailor Analytics To Business Questions","valueDescription":"Use ready-to-use analytical apps and shape insights around operational and business questions."}]},{"name":"Zendesk Community forums","anchor":"product-zendesk-community-forums","type":"Product","url":"https://www.zendesk.co.uk/service/community-forum/","summary":"Helps customers find answers, share expertise and feedback, and collaborate with your business and one another.","description":"Zendesk Community forums, also known as Zendesk Gather, give businesses a space within the Zendesk ecosystem where customers can connect and collaborate with each other and the business. Customers can share expertise, find answers in organised posts and topics, discuss product requests and provide feedback. Community managers can control access, manage conversations and customise communities for different audiences, regions or brands.","pricing":{},"features":[{"name":"Customer collaboration","value":"Connect Customers With Peers","valueDescription":"Give customers a dedicated place to connect, collaborate and learn from one another and the business."},{"name":"Searchable community content","value":"Find Answers In Community Posts","valueDescription":"Help users locate relevant answers and make customer knowledge available as self-service support."},{"name":"Discussion creation and discovery","value":"Create And Highlight Discussions","valueDescription":"Enable users to start discussions, discover similar posts and highlight important content."},{"name":"Customer feedback collection","value":"Collect Customer Feedback","valueDescription":"Give customers a place to share feedback so businesses can understand the issues they face."},{"name":"Post status and escalation","value":"Track And Escalate Community Posts","valueDescription":"Track post status and route posts to support agents when customers need individual assistance."},{"name":"Community moderation","value":"Manage Access And Moderators","valueDescription":"Control member access and empower trusted users to monitor conversations."},{"name":"Multi-community customisation","value":"Customise Communities For Your Audiences","valueDescription":"Build separate communities for different audiences and tailor their design."},{"name":"Content voting and contributor badges","value":"Recognise Helpful Community Contributions","valueDescription":"Enable members to vote on useful content and reward top contributors with badges."}]},{"name":"Zendesk Marketplace","anchor":"product-zendesk-marketplace","type":"Platform","url":"https://www.zendesk.co.uk/marketplace/","summary":"Extends Zendesk, connects data, customises Help Centre experiences and helps teams find expert support.","description":"Zendesk Marketplace is a catalogue of apps, connectors, themes and partners for Zendesk customers. It helps teams find tools to increase agent productivity, streamline workflows, connect data, customise Help Centre design and get expert help integrating Zendesk. Customers can browse apps by category, explore early-access solutions from Zendesk Labs and find partners by region. Developers can use Zendesk’s API and apps framework to build apps and make them available in the Marketplace.","pricing":{},"features":[{"name":"Productivity and workflow apps","value":"Improve Agent Productivity And Streamline Workflows","valueDescription":"Find apps that help agents work efficiently and support streamlined workflows."},{"name":"Data connectors","value":"Connect Data And Improve Workflows","valueDescription":"Use connectors to bring data together and support workflow improvement."},{"name":"Partner directory","value":"Find Experts For Zendesk Integration","valueDescription":"Browse partner profiles and regions to find experts who can help integrate Zendesk or provide related services."},{"name":"Category-based browsing","value":"Discover Apps By Category","valueDescription":"Explore the app catalogue by category to find options related to specific workflows and needs."},{"name":"Help Centre themes","value":"Customise Your Help Centre Appearance","valueDescription":"Choose available themes to update the look of the Help Centre."},{"name":"App development and publishing","value":"Build And Publish Zendesk Apps","valueDescription":"Use the API and apps framework to create apps for Marketplace customers or private use."},{"name":"Early-access Zendesk Labs solutions","value":"Try And Shape Experimental Apps","valueDescription":"Access early-stage Zendesk Labs apps and provide input while testing them."}]},{"name":"Zendesk Professional Services","anchor":"product-zendesk-professional-services","type":"Service","url":"https://www.zendesk.co.uk/professional-services/","summary":"Accelerates Zendesk deployment, improves workflows and integrations, and provides expert guidance and support.","description":"Zendesk Professional Services helps customers maximise their technology investments through deployment, expert guidance, technical support and consulting. Its Premier, Assist and Launch plans offer support for autonomous AI agents, complex workflows and integrations, and implementation of Workforce Engagement Management, Contact Centre and Employee Service environments. Experts help integrate tools, map workflows, configure and optimise Zendesk Suite and AI capabilities, and provide 24/7 priority support with SLA guarantees through applicable plans.","pricing":{},"features":[{"name":"Deployment and integration","value":"Launch Zendesk With Less Friction","valueDescription":"Expert assistance with tool integration, workflow mapping and launch helps customers deploy Zendesk solutions."},{"name":"24/7 priority technical support","value":"Access 24/7 SLA-Backed Support","valueDescription":"Priority routing, SLA guarantees and live technical support provide around-the-clock expert help through applicable plans."},{"name":"Complex workflow optimisation","value":"Streamline Complex Workflows","valueDescription":"Expert guidance helps refine workflows and integrations and reduce reliance on workarounds."},{"name":"AI and Suite guidance","value":"Get Expert Zendesk Guidance","valueDescription":"Access experts to configure and optimise Zendesk Suite and AI capabilities and guide teams."},{"name":"Tailored solution implementation","value":"Implement Solutions To Fit Your Needs","valueDescription":"Choose custom or standard launch plans for implementing supported Zendesk environments."},{"name":"Strategic technical consulting","value":"Turn Service Strategy Into Action","valueDescription":"Technical consulting and support help customers execute service strategies and work toward service objectives."}]},{"name":"Zendesk Sales CRM","anchor":"product-zendesk-sales-crm","type":"Product","url":"https://www.zendesk.co.uk/sell/","summary":"Helps sales teams improve productivity, strengthen sales processes and gain clearer pipeline visibility.","description":"Zendesk Sales CRM is a sales CRM that enhances productivity, processes and pipeline visibility for sales teams.","pricing":{},"features":[{"name":"Sales productivity","value":"Improve Sales Team Productivity","valueDescription":"Helps sales teams enhance their productivity."},{"name":"Pipeline visibility","value":"Improve Pipeline Visibility","valueDescription":"Helps sales teams gain improved visibility into their pipeline."},{"name":"Sales process improvement","value":"Enhance Sales Processes","valueDescription":"Helps sales teams improve their processes."}],"marketCategories":[{"name":"CRM Software","url":"https://nowen.ai/category/crm-software"}]}],"audiences":[],"segments":[{"name":"Customer service management","description":"Capabilities to deliver omnichannel customer support, self-service knowledge, and AI-assisted responses to scale support operations and improve customer experience.","size":10.9,"cagr":10.22,"color":1,"productNames":["Zendesk for customer service","Zendesk Resolution Platform","Zendesk Ticketing","Zendesk Messaging","Zendesk Community forums"],"methodology":"The customer service software market is the closest match to the segment’s omnichannel support, self-service, and AI-assisted response capabilities. The source reports a 2025 global market size of US$10.9 billion and a 10.22% CAGR for 2026–2034.","citations":[{"url":"https://www.theinsightpartners.com/reports/customer-service-software-market","text":"The global Customer Service Software market was valued at US$ 10.9 billion in 2025 ... estimated to record a CAGR of 10.22% during 2026-2034."}]},{"name":"Contact center as a service","description":"Platforms that route and manage multichannel customer interactions with analytics, workforce engagement, and AI-driven automation for support and service operations.","size":6.5,"cagr":18.5,"color":2,"productNames":["Zendesk Contact Centre","Zendesk Voice","Zendesk Resolution Platform"],"methodology":"The search results contain no relevant market-size or growth data for contact center as a service. Based on internal market knowledge, the global market is estimated at approximately USD 6.5 billion, with an estimated CAGR of 18.5%.","citations":[]},{"name":"Enterprise service management","description":"Cross-department service delivery and self-service workflows that extend ITSM practices to HR, facilities, finance, and other business functions for unified service experience.","size":12.8,"cagr":19,"color":3,"productNames":["Zendesk for employee service"],"methodology":"OTRS estimates the global ESM market will reach $12.8 billion by 2025, with annual growth of 18–20%; the midpoint is used for CAGR. A separate report estimates the narrower ESM platforms market at $6.2 billion in 2025, growing at 10.1% CAGR through 2032. The difference likely reflects scope and methodology; the broader ESM estimate is used for this segment.","citations":[{"url":"https://otrs.com/blog/esm/benefits/","text":"By the end of 2025, analysts expect the global Enterprise Service Management (ESM) market to reach $12.8 billion. This is an annual growth rate of 18–20%."},{"url":"https://www.openpr.com/news/4296856/future-outlook-of-enterprise-service-management-esm","text":"The Global Enterprise Service Management (ESM) Platforms Market size is estimated to be valued at USD 6.2 billion in 2025 and is expected to reach USD 12.1 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 10.1% from 2025 to 2032."}]},{"name":"Customer service analytics","description":"Helps service leaders analyze historical and real-time performance, investigate operational issues and identify improvements across human and AI service delivery.","size":3.2,"cagr":15,"color":4,"productNames":["Zendesk Agentic Analytics","Zendesk Resolution Platform","Zendesk for customer service"],"methodology":"The search results provide no direct market estimate for customer service analytics. The estimate of USD 3.2 billion and 15% CAGR is an approximate internal estimate for this narrower analytics segment, informed by the broader data analytics market benchmark; it should be treated as directional rather than a reported market figure.","citations":[{"url":"https://www.grandviewresearch.com/industry-analysis/data-analytics-market-report","text":"The global data analytics market size was valued at USD 85.5 billion in 2025 ... at a CAGR of 31.8% from 2026 to 2033."}]},{"name":"Sales force automation","description":"Capabilities to automate lead management, pipeline progression, forecasting, and sales process automation to improve sales productivity.","size":9.5,"cagr":10,"color":5,"productNames":["Zendesk Sales CRM"],"methodology":"Estimated global sales force automation market size of approximately USD 9.5 billion, extrapolating from the reported USD 7.77 billion in 2023 at the cited 10.6% CAGR. Growth potential is estimated at about 10% CAGR, consistent with a separate forecast reporting 10% through 2027. These are older forecasts, so the estimate is indicative rather than a current reported market value.","citations":[{"url":"https://www.openpr.com/wiki/sales-force-automation-market","text":"In 2016, the global sales force automation software Market was estimated to have a total value of $3.87 billion dollars. ... reach $7.77 billion dollars by the year 2023. That is a compounded annual growth rate of 10.6%."},{"url":"https://www.linkedin.com/pulse/sales-force-automation-market-valuation-expected-reach-sriramoju","text":"The global Sales Force Automation Market is accounted to generate USD 8 billion of market valuation by the end of the year 2027. It is further estimated to hold a CAGR of 10%."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://zendesk.co.uk","text":"Zendesk"},{"url":"https://www.zendesk.co.uk/platform/","text":"Zendesk Resolution Platform"},{"url":"https://www.zendesk.co.uk/service/","text":"Zendesk for customer service"},{"url":"https://www.zendesk.co.uk/employee-service/","text":"Zendesk for employee service"},{"url":"https://www.zendesk.co.uk/service/contact-center/","text":"Zendesk Contact Centre"},{"url":"https://www.zendesk.co.uk/service/messaging/","text":"Zendesk Messaging"},{"url":"https://www.zendesk.co.uk/service/ticketing-system/","text":"Zendesk Ticketing"},{"url":"https://www.zendesk.co.uk/service/voice/","text":"Zendesk Voice"},{"url":"https://www.zendesk.co.uk/service/analytics/","text":"Zendesk Agentic Analytics"},{"url":"https://www.zendesk.co.uk/service/community-forum/","text":"Zendesk Community forums"},{"url":"https://www.zendesk.co.uk/marketplace/","text":"Zendesk Marketplace"},{"url":"https://www.zendesk.co.uk/professional-services/","text":"Zendesk Professional Services"},{"url":"https://www.zendesk.co.uk/sell/","text":"Zendesk Sales CRM"},{"url":"https://www.theinsightpartners.com/reports/customer-service-software-market","text":"The global Customer Service Software market was valued at US$ 10.9 billion in 2025 ... estimated to record a CAGR of 10.22% during 2026-2034."},{"url":"https://otrs.com/blog/esm/benefits/","text":"By the end of 2025, analysts expect the global Enterprise Service Management (ESM) market to reach $12.8 billion. This is an annual growth rate of 18–20%."},{"url":"https://www.openpr.com/news/4296856/future-outlook-of-enterprise-service-management-esm","text":"The Global Enterprise Service Management (ESM) Platforms Market size is estimated to be valued at USD 6.2 billion in 2025 and is expected to reach USD 12.1 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 10.1% from 2025 to 2032."},{"url":"https://www.grandviewresearch.com/industry-analysis/data-analytics-market-report","text":"The global data analytics market size was valued at USD 85.5 billion in 2025 ... at a CAGR of 31.8% from 2026 to 2033."},{"url":"https://www.openpr.com/wiki/sales-force-automation-market","text":"In 2016, the global sales force automation software Market was estimated to have a total value of $3.87 billion dollars. ... reach $7.77 billion dollars by the year 2023. That is a compounded annual growth rate of 10.6%."},{"url":"https://www.linkedin.com/pulse/sales-force-automation-market-valuation-expected-reach-sriramoju","text":"The global Sales Force Automation Market is accounted to generate USD 8 billion of market valuation by the end of the year 2027. It is further estimated to hold a CAGR of 10%."}]}