{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/xternus-com","markdownUrl":"https://nowen.ai/agents/xternus-com.md","jsonUrl":"https://nowen.ai/agents/xternus-com.json","name":"COVER DIGITAL SL","nickname":"Xternus","website":"https://www.xternus.com","location":"Madrid, Madrid, Spain","address":{"city":"Madrid","state":"Madrid","country":"Spain"},"industry":"Business Process Outsourcing","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:28:00.642Z","summary":"Spain-based BPO and operations consultancy delivering nearshore support for customer service, sales and back-office functions to mid-market clients.","description":"Xternus is a Spain-based operations consultancy and business process outsourcing (BPO) provider offering nearshore and LATAM-enabled services to mid-market organizations. The company focuses on flexible, scalable support for customer service, sales and back-office functions, delivered by dedicated bilingual teams and managed operations. It emphasizes disciplined processes, responsible automation, governance and a client-centric approach across industries such as real estate, SaaS and professional services.","mission":"To help organizations transform operations through flexible, nearshore BPO and responsible automation, delivering scalable capacity, improved efficiency and strong customer experiences with governance and compliance.","directory":{"industryName":"Business Process Outsourcing","agentCount":33,"indexable":true,"hubUrl":"https://nowen.ai/industry/business-process-outsourcing"},"aiReaderFamilies":["Anthropic","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/xternus-com","label":"Apply to COVER DIGITAL SL's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Nearshore BPO from LATAM","type":"Service","url":"https://www.xternus.com/en/services/bpo","summary":"Cost-effective nearshore BPO solutions delivering exceptional bilingual support from LATAM.","description":"Nearshore BPO from LATAM provides dedicated bilingual teams that work inside your CRM and tooling, aligned to your time zone, delivering customer support, sales and back-office functions at a fraction of local-hire costs. The service encompasses customer support & CX, sales development & demand, back-office & operations, executive virtual assistants, and SMB call centers. Teams integrate with your processes and reporting to scale capacity for mid-market needs.","pricing":{},"features":[{"name":"Cost-effective scalability","value":"Reduces Hiring Costs","valueDescription":"Experience savings as operational costs are cut by over 55%, allowing companies to focus funds on growth."},{"name":"Dedicated bilingual teams","value":"Ensures Language Coverage","valueDescription":"Guaranteed bilingual support in Spanish and English, with additional languages available as needed."},{"name":"Multi-function coverage","value":"Comprehensive Service Offerings","valueDescription":"Providing integrated solutions across multiple business functions ensures all your operational needs are met."},{"name":"CRM and tooling integration","value":"Seamlessly Integrates","valueDescription":"Teams are fully integrated into your existing CRM and workflows, ensuring a smooth operational alignment."},{"name":"Time-zone aligned delivery","value":"Enhances Collaboration","valueDescription":"Operational hours adjusted to match your time zone, improving communication and responsiveness."},{"name":"Rapid Deployment","value":"Quick Start","valueDescription":"Benefit from fast ramp-up times to enhance your operational capacity without delays."},{"name":"Customizable Engagement Models","value":"Adaptable Solutions","valueDescription":"Engagements can be structured according to specific project needs, allowing for tailor-made support."}]},{"name":"Executive Virtual Assistants","type":"Service","url":"https://www.xternus.com/en/services/virtual-assistants","summary":"Recover senior time and reduce operational costs with bilingual executive assistants.","description":"Bilingual executive assistants and operations support from LATAM; they take inbox, calendar, vendor management, scheduling and admin tasks off your senior team; operate in your time zone with US-friendly hours; cost-effective relative to local hires.","pricing":{},"features":[{"name":"Administrative Support","value":"Free Up Leadership Time","valueDescription":"By handling repetitive administrative tasks, executive assistants enable leadership to focus on strategic initiatives."},{"name":"Bilingual Support","value":"Access Bilingual Help","valueDescription":"Assist bilingual clients effectively, enhancing communication in diverse workplaces."},{"name":"Calendar Management","value":"Streamline Scheduling","valueDescription":"Efficient calendar management prevents scheduling conflicts and optimizes time for senior executives."},{"name":"Inbox Management","value":"Reduce Inbox Overload","valueDescription":"By handling email correspondence, executive assistants minimize distractions for senior personnel."},{"name":"Scheduling Support","value":"Ensure Timely Appointments","valueDescription":"Timely reminders and prompt scheduling ensure that important meetings are never missed."},{"name":"Vendor Management","value":"Maintain Vendor Relations","valueDescription":"Executive assistants manage vendor communications, ensuring smooth operational collaboration."}]},{"name":"SMB & Mid-Market Call Centers","type":"Service","url":"https://www.xternus.com/en/services/call-center","summary":"Deliver Efficient, Multilingual Call Center Services for SMBs and Mid-Market Teams.","description":"Small and mid-size multilingual call centers stand up from LATAM and operate inbound, outbound or blended campaigns with multilingual capacity; managed operation with predictable cost and SLAs, not a freelancer pool.","pricing":{},"features":[{"name":"Discipline of a Managed Operation","value":"Ensures Consistency And Quality","valueDescription":"By operating as a managed service, we guarantee consistent service quality and operational discipline, resulting in increased customer satisfaction."},{"name":"End-to-End Managed Operation","value":"Streamlines Operations","valueDescription":"With documented playbooks and clear SLAs, we streamline operations, ensuring efficiency and clarity in performance expectations."},{"name":"Quality Assurance and Monitoring","value":"Ensures High Standards","valueDescription":"By implementing regular quality assurance and coaching, we ensure that performance standards are met and improved over time."},{"name":"Inbound/Outbound/Blended Delivery","value":"Flexible Service Options","valueDescription":"Our call center services are adaptable, providing various modes of engagement to meet specific business needs."},{"name":"Multilingual Call Center Operations","value":"Cater To Diverse Clientele","valueDescription":"With operations supporting multiple languages, we can effectively cater to a diverse range of customers and markets."},{"name":"Predictable Cost Model","value":"Enhances Budgeting Accuracy","valueDescription":"Our predictive cost model allows businesses to budget accurately, enhancing financial planning and resource allocation."},{"name":"Rapid Stand-Up Time","value":"Quick Deployment","valueDescription":"We can rapidly establish operational teams that are fully functional within weeks, ensuring businesses can scale quickly."}]},{"name":"Content Moderation & Community Management","type":"Solution","url":"https://www.xternus.com/en/solutions/content-moderation-and-community","summary":"Ensure a safe and engaging digital environment with robust moderation and community management.","description":"Content moderation and community management solution with policy framework, moderator operations, and proactive community engagement; multilingual staffing; SLA-driven governance and analytics to protect brand and ensure compliant, healthy digital spaces.","pricing":{},"features":[{"name":"Moderator operations","value":"Ensure Continuous Oversight","valueDescription":"Maintain round-the-clock moderation operations with quality assurance to uphold community standards."},{"name":"SLA governance and analytics","value":"Monitor Performance Effectively","valueDescription":"Implement SLA metrics and dashboards for ongoing analysis and governance of moderation activities."},{"name":"Community engagement","value":"Enhance Community Interaction","valueDescription":"Implement engaging community programs and feedback mechanisms to foster interaction and loyalty."},{"name":"Policy framework","value":"Establish Clear Guidelines","valueDescription":"Set comprehensive content policies and escalation procedures to ensure compliance and clarity."},{"name":"Multilingual moderation","value":"Support Global Users","valueDescription":"Utilize multilingual teams to cater to diverse community needs, enhancing user satisfaction and safety."},{"name":"Real-time analytics and reporting","value":"Gain Actionable Insights","valueDescription":"Use advanced analytics to track behavior patterns and incidents for proactive moderation."},{"name":"Behavioral psychology application","value":"Encourage Positive Interactions","valueDescription":"Apply principles of behavioral psychology to foster a respectful and engaging online community."}]},{"name":"Parcel Incident Management","type":"Solution","url":"https://www.xternus.com/en/solutions/parcel-incident-management","summary":"Achieve shipping cost recovery and efficient parcel claims management effectively.","description":"Parcel incident management and claim recovery service; audits shipments to detect billing discrepancies or damage; recover up to 4% of shipping costs; claims managed with certified professionals; centralized credit management with dashboards; scalable to audit tens of thousands of shipments monthly.","pricing":{},"features":[{"name":"Cost Recovery","value":"Maximizes Savings","valueDescription":"Systematic recovery translates directly into improved profitability through efficient claims management."},{"name":"Parcel Claim Management","value":"Streamlines Customer Experience","valueDescription":"Well-managed claims processes lead to improved customer satisfaction and trust."},{"name":"Centralized Credit Management","value":"Ensures Financial Consistency","valueDescription":"By seamlessly integrating billing discrepancies, maintain accuracy in financial records."},{"name":"High Success Rate","value":"Enhances Efficiency","valueDescription":"High claim success fosters confidence in management processes and reduces operational workload."},{"name":"Scalability","value":"Adapts to Business Growth","valueDescription":"Scalable processes ensure high volume management without compromising quality."},{"name":"Shipment Audits","value":"Improves Operations","valueDescription":"Identifying discrepancies allows for proactive solutions to enhance operational effectiveness."}]},{"name":"Quoting & Sales Support for Insurance Brokers","type":"Solution","url":"https://www.xternus.com/en/solutions/insurance-broker-quoting-support","summary":"Enhance quote speed and accuracy, improving sales outcomes for insurance brokers.","description":"Quoting & Sales Support for Insurance Brokers; increase speed and accuracy of quotes via standardized intake templates; insurer follow-ups and CRM updates; lean admin; data & analytics for pipeline predictability; integrates with Administrative Sales Support to streamline the commercial engine.","pricing":{},"features":[{"name":"Lean admin integration","value":"Minimize Administrative Burden","valueDescription":"Frees up resources for more strategic activities leading to quicker quote turnarounds."},{"name":"Standardized intake templates","value":"Standardize Submission Process","valueDescription":"Reduces errors and accelerates the collection of necessary information for quotes."},{"name":"Underwriter coordination","value":"Accelerate Quote Processing","valueDescription":"Enhances speed and accuracy in quotes through improved communication and follow-ups."},{"name":"CRM hygiene & updates","value":"Streamline CRM Processes","valueDescription":"Ensures accurate data management, enhancing overall efficiency in managing customer interactions."},{"name":"Data & analytics for pipeline","value":"Enhance Predictability","valueDescription":"Delivers insights that help manage expectations and resource allocations effectively."}]},{"name":"Transportation Control Tower","type":"Solution","url":"https://www.xternus.com/en/solutions/transportation-control-tower","summary":"Enhance logistics efficiency with real-time monitoring and effective exception management.","description":"Transportation Control Tower provides real-time shipment visibility, exception management, and carrier coordination to reduce delays and claims; integrates with transport technologies to enhance logistics control and performance.","pricing":{},"features":[{"name":"Carrier Coordination","value":"Streamline Carrier Communication","valueDescription":"Facilitates efficient interaction with carriers to improve scheduling accuracy and minimize disruption."},{"name":"Exception Management","value":"Timely Issue Resolution","valueDescription":"Addresses shipment disruptions swiftly to maintain operational flow and customer satisfaction."},{"name":"Real-time Shipment Visibility","value":"Monitor Shipments Live","valueDescription":"Provides up-to-date tracking information, reducing uncertainty and improving response times."},{"name":"Integration with Transport Technologies","value":"Enhance Operational Control","valueDescription":"Utilizes advanced technology for better data integration, improving decision-making in logistics."}]},{"name":"Billing & Accounting (BPO)","type":"Solution","url":"https://www.xternus.com/en/solutions/billing-and-accounting","summary":"Optimize billing and accounting operations with a dedicated hybrid team that enhances efficiency and cash flow.","description":"Billing & Accounting (BPO); managed hybrid team to streamline billing, invoicing, accounts payable/receivable, and month-end close; reduces errors and accelerates cash flow.","pricing":{},"features":[{"name":"Managed hybrid team","value":"Utilize Bilingual Managed Teams","valueDescription":"Deploy a flexible hybrid team from LATAM that integrates seamlessly with your operation, providing cost-effective and quality service."},{"name":"Billing & invoicing processing","value":"Automate Billing And Invoicing","valueDescription":"Utilize a comprehensive workflow for billing and invoicing that minimizes manual errors and accelerates cash collection."},{"name":"Cash flow acceleration","value":"Accelerate Cash Flow Management","valueDescription":"Utilize efficient processes to expedite cash flow cycles, enabling better financial management and growth opportunities."},{"name":"Accounts payable/receivable","value":"Streamline Payable And Receivable Management","valueDescription":"Ensure accurate management of accounts payable and receivable, improving cash flow and reducing errors."},{"name":"Error reduction mechanisms","value":"Enhance Process Accuracy","valueDescription":"Implement error reduction protocols to ensure high accuracy in billing and accounting tasks, fostering trust and reliability."},{"name":"Month-end close support","value":"Accelerate Month-End Closing","valueDescription":"Ensure timely and accurate month-end closing with dedicated support that handles reconciliation and reporting."}]},{"name":"Administrative Back Office","type":"Solution","url":"https://www.xternus.com/en/solutions/administrative-back-office","summary":"Enhance operational efficiency with seamless administrative support services.","description":"Administrative Back Office scales recurring back-office tasks, billing operations, data entry with QA, document handling and listing/transaction operations; uses standardized playbooks and elastic capacity to meet demand.","pricing":{},"features":[{"name":"Elastic capacity","value":"Adapt to Demand Fluctuations","valueDescription":"Quickly scale administrative support to meet changing operational needs without the burden of fixed staffing costs."},{"name":"Data entry with QA","value":"Ensure Accurate Data Input","valueDescription":"Leverage specialized teams to maintain data accuracy and integrity, critical for sound decision-making and operations."},{"name":"Quality assurance processes","value":"Guarantee Service Quality","valueDescription":"Guarantee consistent quality and continuous improvement through established quality assurance processes tailored for operational effectiveness."},{"name":"Billing operations","value":"Streamline Billing Tasks","valueDescription":"Enhance your workflow by outsourcing billing operations to dedicated teams, ensuring accuracy and compliance without internal overload."},{"name":"Recurring back-office processing","value":"Seamlessly Scale Admin Workflows","valueDescription":"Implement standardized processes for routine tasks to ensure reliability and efficiency across your operations."},{"name":"Document handling","value":"Optimize Document Management","valueDescription":"Facilitate better organization and access to your documents, minimizing delays and improving overall workflow efficiency."},{"name":"Listings/transactions operations","value":"Enhance Transaction Efficiency","valueDescription":"Streamline transaction processing, allowing your core team to focus on higher-value tasks while the operational heavy lifting is managed efficiently."}]},{"name":"Document Management & Digitization","type":"Solution","url":"https://www.xternus.com/en/solutions/document-management-and-digitization","summary":"Streamline document workflows and enhance operational efficiency with secure digitization solutions.","description":"Document management and digitization to digitize and organize documents with secure access, retention and automation to cut cycle times and errors.","pricing":{},"features":[{"name":"Document Digitization","value":"Create Digital Assets","valueDescription":"Transforming both paper and digital documents into well-organized digital formats improves accessibility and retrieval."},{"name":"Automation","value":"Reduce Cycle Times","valueDescription":"Automating document workflows significantly speeds up processing times, enhancing overall efficiency."},{"name":"Secure Access & Retention","value":"Ensure Document Security","valueDescription":"Implementing robust security protocols and retention policies safeguards critical documents from unauthorized access."},{"name":"Operational Flexibility","value":"Adapt Processes Seamlessly","valueDescription":"Ensures that document management processes can be adjusted easily to meet changing operational requirements."}]},{"name":"Real Estate Asset Management","type":"Solution","url":"https://www.xternus.com/en/solutions/real-estate-asset-management","summary":"Enhance tenant experience and optimize yields with data-driven decision making.","description":"Real Estate Asset Management provides disciplined operations, tenant experience enhancements and data-driven decision making to optimize yields and occupancy across portfolios.","pricing":{},"features":[{"name":"Data-driven decisions","value":"Maximize Financial Performance","valueDescription":"Utilize analytics and insights to enhance financial outcomes, ensuring every decision contributes to increased profitability."},{"name":"Disciplined operations","value":"Streamline Asset Management","valueDescription":"Implement standardized processes that promote efficiency and accountability in property management."},{"name":"Tenant experience optimization","value":"Enhance Tenant Satisfaction","valueDescription":"Prioritize tenant interactions and amenities to foster long-term occupancy and happiness."},{"name":"Bilingual Support","value":"Improve Communication","valueDescription":"Facilitate effective communication across language barriers, ensuring all tenants feel valued."}]},{"name":"Marketing Automation","type":"Solution","url":"https://www.xternus.com/en/solutions/marketing-automation","summary":"Enhance sales efficiency with automated customer journeys and clear ROI tracking.","description":"Marketing automation orchestrates journeys, predictive lead scoring and dynamic campaigns; provides clear attribution and ROI visibility; integrates with HubSpot, Marketo and CDP; supported by BI analytics and Growth Loops.","pricing":{},"features":[{"name":"Attribution & ROI visibility","value":"Provides Clear Attribution","valueDescription":"Enables businesses to understand which marketing efforts drive revenue through well-defined attribution models."},{"name":"Journey design","value":"Design Customized Customer Journeys","valueDescription":"Facilitate better engagement by mapping customer interactions through each stage of their lifecycle."},{"name":"BI analytics & dashboards","value":"Offers Comprehensive Dashboards","valueDescription":"Visualize performance metrics in real-time for data-driven decision-making that enhances marketing savvy."},{"name":"Predictive lead scoring","value":"Leverage Predictive Insights","valueDescription":"Identify high-potential leads quickly, allowing sales teams to focus on the most promising opportunities."},{"name":"Dynamic campaigns","value":"Build Flexible Campaigns","valueDescription":"Utilize automation to deliver personalized communications tailored to customer responses and behaviors."},{"name":"Customer engagement automation","value":"Enhance Engagement Efforts","valueDescription":"Maximize customer touchpoints and improve retention with strategic automated interactions."},{"name":"Platform integrations","value":"Seamlessly Connect with Tools","valueDescription":"Ensure smooth operations by integrating with existing CRM and marketing platforms for heightened efficiency."}]}],"audiences":[],"segments":[{"name":"Customer support and contact center outsourcing","description":"Managed multilingual inbound, outbound and blended contact center operations delivered nearshore, including CRM integration, SLA governance and customer experience management for mid-market organizations.","color":1,"productNames":["Nearshore BPO from LATAM","SMB & Mid-Market Call Centers","Real Estate Asset Management"]},{"name":"Back-office and administrative process outsourcing","description":"End-to-end back-office execution for recurring administrative workflows—billing operations, data entry with QA, document digitization, quoting and executive administrative support—delivered with standardized playbooks, QA and elastic capacity.","color":2,"productNames":["Administrative Back Office","Document Management & Digitization","Executive Virtual Assistants","Quoting & Sales Support for Insurance Brokers","Nearshore BPO from LATAM"]},{"name":"Finance and accounting outsourcing","description":"Managed billing, invoicing, accounts payable/receivable and month-end close services focused on error reduction, cash-flow acceleration and reconciliation, including centralized credit and claims recovery.","color":3,"productNames":["Billing & Accounting (BPO)","Parcel Incident Management","Administrative Back Office"]},{"name":"Content moderation and community management","description":"Moderator operations, policy framework, multilingual moderation and analytics to enforce content policy, manage engagement and maintain safe, compliant digital communities with SLA-driven governance.","color":4,"productNames":["Content Moderation & Community Management"]},{"name":"Supply chain visibility and claims recovery","description":"Real-time shipment visibility, exception management and carrier coordination combined with shipment audits and parcel claim recovery to reduce delays and recover transport costs.","color":5,"productNames":["Transportation Control Tower","Parcel Incident Management"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.xternus.com","text":"COVER DIGITAL SL"},{"url":"https://www.xternus.com/en/services/bpo","text":"Nearshore BPO from LATAM"},{"url":"https://www.xternus.com/en/services/virtual-assistants","text":"Executive Virtual Assistants"},{"url":"https://www.xternus.com/en/services/call-center","text":"SMB & Mid-Market Call Centers"},{"url":"https://www.xternus.com/en/solutions/content-moderation-and-community","text":"Content Moderation & Community Management"},{"url":"https://www.xternus.com/en/solutions/parcel-incident-management","text":"Parcel Incident Management"},{"url":"https://www.xternus.com/en/solutions/insurance-broker-quoting-support","text":"Quoting & Sales Support for Insurance Brokers"},{"url":"https://www.xternus.com/en/solutions/transportation-control-tower","text":"Transportation Control Tower"},{"url":"https://www.xternus.com/en/solutions/billing-and-accounting","text":"Billing & Accounting (BPO)"},{"url":"https://www.xternus.com/en/solutions/administrative-back-office","text":"Administrative Back Office"},{"url":"https://www.xternus.com/en/solutions/document-management-and-digitization","text":"Document Management & Digitization"},{"url":"https://www.xternus.com/en/solutions/real-estate-asset-management","text":"Real Estate Asset Management"},{"url":"https://www.xternus.com/en/solutions/marketing-automation","text":"Marketing Automation"}]}