{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/voiso-com","markdownUrl":"https://nowen.ai/agents/voiso-com.md","jsonUrl":"https://nowen.ai/agents/voiso-com.json","name":"Voiso","website":"https://voiso.com","industry":"SaaS","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-07T00:24:21.791Z","summary":"Voiso provides cloud-based AI-powered contact center software for omnichannel customer engagement.","description":"Voiso is a cloud-based software platform that helps organizations design, manage, and optimize their customer engagement operations across multiple channels. The platform enables modern contact centers to interact with customers through voice, web chat, messaging apps, and other channels in a unified workspace. It combines automation and analytics to improve agent efficiency, reduce response times, and enrich customer experience. Core capabilities include intelligent routing and IVR design, real-time performance dashboards, and analytics that help teams monitor quality, trends, and outcomes. Inbound and outbound contact center activities are supported, with tools to plan journeys, automate dialing, transcribe calls, and analyze interactions for QA and compliance. The solution is built to serve diverse industries and use cases, from sales and support to travel, fintech, healthcare, and more, providing a scalable, cloud-based foundation for teams that work remotely or across distributed locations. Voiso emphasizes ease of use and rapid deployment, enabling teams to start with essential routing and insights and progressively adopt more advanced AI-powered capabilities to optimize performance and customer satisfaction.","mission":"To empower organizations to deliver seamless, efficient, and personalized customer experiences across channels through AI-powered contact center software.","directory":{"industryName":"SaaS","agentCount":259,"indexable":true,"hubUrl":"https://nowen.ai/industry/saas"},"aiReaderFamilies":["Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/voiso-com","label":"Apply to Voiso's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Omnichannel Contact Center","type":"Product","url":"https://voiso.com/products/omnichannel-contact-center/","summary":"Elevate Customer Engagement Across All Channels Instantly.","description":"Omnichannel Contact Center is a cloud-based solution that unifies voice, SMS, web chat, and messaging apps in a single workspace to boost agent efficiency, shorten response times, and enrich customer experience.","pricing":{},"features":[{"name":"Messaging Apps","value":"Manage All Conversations Seamlessly","valueDescription":"Manage all customer interactions from messaging apps in one place, ensuring no conversation is missed."},{"name":"Voice","value":"Automate Outbound Dialing","valueDescription":"Enhance efficiency with automated dialing to reduce idle time and connect with more leads."},{"name":"SMS","value":"Enhance Agent Productivity","valueDescription":"Utilize built-in SMS functions to communicate effectively, improving response times and operational efficiencies."},{"name":"AI-Driven Insights","value":"Gain Deeper Insights","valueDescription":"Utilize AI analysis to evaluate sentiment and other key indicators to enhance future interactions."},{"name":"Web Chat","value":"Offer Instant Support","valueDescription":"Create direct communication with customers via web chat for immediate assistance."},{"name":"Real-Time Performance Dashboards","value":"Monitor Performance Metrics","valueDescription":"Gain insights into your operational performance in real-time to help optimize team activities and improve customer service."}]},{"name":"AI Predictive Dialer","type":"Product","url":"https://voiso.com/products/predictive-dialer/","summary":"Enhance outbound campaigns by automating dialing and maximizing contact rates.","description":"AI Predictive Dialer automates outbound dialing to maximize contact rates, reduce agent idle time, and improve campaign effectiveness.","pricing":{},"features":[{"name":"AI AMD","value":"Connect Only With Live Contacts","valueDescription":"Reduces wasted calls by skipping voicemails and ensuring agents engage only with real connections for increased productivity."},{"name":"Automated Dialing","value":"Maximize Agent Productivity","valueDescription":"By automating how calls are made, agents spend less time waiting and more time engaging with customers."},{"name":"Number Validator","value":"Increase Talk Time","valueDescription":"This ensures that agents are only calling valid numbers, optimizing their time and improving campaign outcomes."},{"name":"Local Caller ID","value":"Boost Answer Rates Significantly","valueDescription":"By displaying local numbers, this feature can increase the likelihood of contacts answering, enhancing the overall effectiveness of campaigns."}]},{"name":"Flow Builder","type":"Product","url":"https://voiso.com/products/call-flow-builder/","summary":"Design personalized customer journeys and automate interactions easily with Flow Builder.","description":"Flow Builder is a visual tool to design customer journeys, IVR menus, routing, and self-service chatbots within Voiso’s unified workflow.","pricing":{},"features":[{"name":"Intelligent Routing","value":"Enhance Call Management","valueDescription":"Dynamic routing improves customer satisfaction by ensuring interactions reach the right agent based on context and need."},{"name":"Journey Design","value":"Customize Customer Engagement","valueDescription":"Tailor user interactions based on preferences and behavior, enhancing overall customer experience and loyalty."},{"name":"IVR Menu Design","value":"Simplify IVR Setup","valueDescription":"Easily design and implement interactive voice menus, reducing setup time and improving user experience."},{"name":"Self-Service Chatbots","value":"Automate Customer Inquiries","valueDescription":"Deploy chatbots to handle FAQs instantly, allowing agents to focus on more complex issues and improving response times."},{"name":"Call Queuing","value":"Streamline Call Management","valueDescription":"Easily construct call queues that maintain customer experience while efficiently managing high volumes of calls."},{"name":"Text-to-Speech","value":"Enhance User Engagement","valueDescription":"Provide multilingual support with a natural voice interface to improve interaction quality and accessibility."}]},{"name":"Call Center Dashboard","type":"Product","url":"https://voiso.com/products/call-center-dashboard/","summary":"Empower your team with real-time insights to enhance decision-making and performance.","description":"Call Center Dashboard provides real-time dashboards and reporting to monitor 60+ performance metrics and gain data-driven insights.","pricing":{},"features":[{"name":"Real-Time Dashboards","value":"Visualize Performance Data","valueDescription":"Customize dashboards to encompass over 60 metrics that give you immediate oversight of call center performance and agent activity."},{"name":"Call Center Reporting","value":"Access Comprehensive Reports","valueDescription":"Leverage detailed reports to uncover insights, optimize operations, and drive data-guided decision-making."},{"name":"Customizable Metrics","value":"Tailor Your Insights","valueDescription":"Select from a range of metrics to focus on what matters most for your operation, enhancing the relevancy of the displayed data."}]},{"name":"AI Speech Analytics","type":"Product","url":"https://voiso.com/products/speech-analytics-software/","summary":"Enhances contact center efficiency by providing insights into agent performance and customer interactions.","description":"AI Speech Analytics analyzes calls to improve agent performance and customer experience, with transcription, scoring, and summaries.","pricing":{},"features":[{"name":"AI Call Scoring","value":"Scores Conversations To Drive Insights","valueDescription":"Utilize AI to score each conversation, allowing managers to identify trends and areas of improvement for agents, ultimately leading to enhanced performance."},{"name":"Call Transcription","value":"Transcribes Calls In Multiple Languages","valueDescription":"Swiftly convert call audio into written text across different languages, enhancing compliance, quality assurance checks, and follow-up capabilities."},{"name":"AI Call Summaries","value":"Summarizes Calls For Quick Insights","valueDescription":"Automatically capture the essential points of conversations, leading to faster training, improved quality assurance processes, and efficient reviews."}]},{"name":"Chatbot","type":"Product","url":"https://voiso.com/products/call-flow-builder/chatbot-software/","summary":"Enhance customer interactions with instant support through tailored chatbots.","description":"Chatbot enables design and deployment of interactive chatbots across digital channels to deliver instant support.","pricing":{},"features":[{"name":"Instant Support","value":"Provide Immediate Assistance","valueDescription":"Respond to customer inquiries instantly, improving satisfaction and reducing wait times."},{"name":"Multichannel Deployment","value":"Engage Customers Anywhere","valueDescription":"Utilize chatbots across various platforms, including web, SMS, and messaging apps, to ensure seamless customer engagement."},{"name":"Interactive Design","value":"Design Engaging Conversations","valueDescription":"Build tailored conversation flows that meet user needs with an intuitive interface."},{"name":"Analytics And Insights","value":"Analyze User Interactions","valueDescription":"Leveraging data insights to continuously improve chatbot responses and enhance customer experience."}]}],"audiences":[],"segments":[{"name":"Contact center as a service (CCaaS)","description":"Cloud-hosted contact center capabilities delivering omnichannel routing, multichannel engagement and scalable operations for enterprise customer service.","size":7.9,"cagr":18,"color":1,"productNames":["Omnichannel Contact Center","Call Center Dashboard"],"methodology":"Multiple recent market reports place the global CCaaS market in 2025 at roughly USD 7–8 billion and forecast strong double‑digit growth (mid-to-high teens CAGR). I used the 2025 consensus (~USD 7.9B) and a representative CAGR of 18% as supported by the cited industry reports (Fortune Business Insights, Market.us, The Business Research Company, Precedence Research, and MarketDataForecast).","citations":[{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"\"market size was valued at USD 7.08 billion in 2025\""},{"url":"https://scoop.market.us/contact-center-as-a-service-statistics/","text":"\"In 2025, the market revenue is anticipated at USD 7.9 billion\""},{"url":"https://www.thebusinessresearchcompany.com/report/contact-center-as-a-service-ccaas-global-market-report","text":"\"Expected to grow to $18.83 billion in 2030 at a compound annual growth rate (CAGR) of 19%\""},{"url":"https://www.precedenceresearch.com/contact-center-as-a-service-market","text":"\"market size is calculated at USD 7.27 billion in 2025 ... USD 45.19 billion by 2035, expanding at a CAGR of 20.05%\""},{"url":"https://www.marketdataforecast.com/market-reports/europe-contact-center-as-a-service-market","text":"\"Market Size, 2025 $2.48 Bn ... CAGR, 2026–2034 15.28%\""}]},{"name":"Outbound engagement and dialing automation","description":"Features that automate outbound contact workflows including parallel dialing, voice drops, number health management, and sequencing to increase connect rates and throughput.","size":4.2,"cagr":14.8,"color":2,"productNames":["AI Predictive Dialer"],"methodology":"Primary estimate uses the Outbound Sales Automation AI market report (MarketIntelo) which identifies outbound/engagement automation (dialing, sequencing, voice drops) as a distinct segment valued at $4.2B in 2025 with a 14.8% CAGR. This is corroborated by specialized ‘intelligent outbound call systems’ reporting (~$3B, similar ~14.8% CAGR) and broader marketing-automation market reports (Fortune Business Insights, Credence) that show a larger TAM (USD 7–8.5B) with mid-teens to low-teens CAGRs, supporting the narrower outbound automation segment growth potential.","citations":[{"url":"https://marketintelo.com/report/outbound-sales-automation-ai-market","text":"Global market valued at $4.2 billion in 2025; expected to reach $16.8 billion by 2034 at CAGR of 14.8%."},{"url":"https://www.linkedin.com/pulse/key-insights-intelligent-outbound-call-systems-market-zqcse","text":"Currently valued at approximately $3 billion, projected to achieve a CAGR of 14.8% from 2026 to 2033."},{"url":"https://www.credenceresearch.com/report/marketing-automation-platform-market","text":"Marketing Automation Platform Market Size 2024 USD 8,524 million; Marketing Automation Platform Market, CAGR 11.95%."},{"url":"https://www.fortunebusinessinsights.com/marketing-automation-software-market-108852","text":"The global marketing automation software market size was valued at USD 7.23 billion in 2025; CAGR: 12.00% from 2026–2034."}]},{"name":"Conversation intelligence and AI analytics","description":"AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.","size":27.4,"cagr":8.2,"color":3,"productNames":["AI Speech Analytics"],"methodology":"Primary estimate based on Future Market Insights (FMI), which defines the conversation intelligence software market and reports a 2026 market size of USD 27.4B with an 8.2% CAGR to 2036. Other specialist publishers report materially different values (BRI: USD 2.07B in 2026, 28.6% CAGR; MSI: ~USD 3.17B in 2025, 15.8% CAGR; MRFR: broader conversational AI ~$12.75B in 2024, 22.3% CAGR). Variance reflects differences in scope (conversation‑intelligence software vs. broader conversational AI), inclusion of services, and forecast horizons; FMI’s focused conversation‑intelligence software definition is used as the primary source for sizing and CAGR.","citations":[{"url":"https://www.futuremarketinsights.com/reports/conversation-intelligence-software-market","text":"Market Size (2026)USD 27.4 Billion; CAGR (2026–2036)8.2%."},{"url":"https://www.businessresearchinsights.com/market-reports/conversation-intelligence-platform-market-102311","text":"Conversation Intelligence Platform Market globally is expected to be valued at USD 2.07 Billion in 2026; CAGR 28.6% (2026 to 2035)."},{"url":"https://metastatinsight.com/report/conversation-intelligence-platform-market","text":"Global conversation intelligence platform market of approximately USD 3169.2 million in 2025, growing at approximately 15.8% CAGR."},{"url":"https://www.marketresearchfuture.com/reports/conversational-ai-market-7913","text":"2024 Market Size $12.75 Billion; CAGR (2025 - 2035) 22.3%."}]},{"name":"Conversational AI for customer service automation","description":"AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.","size":12.06,"cagr":25.8,"color":4,"productNames":["Chatbot","Flow Builder"],"methodology":"Primary estimate uses MarketsandMarkets’ AI for Customer Service report (2024 valuation USD 12.06B, 25.8% CAGR to 2030). This is corroborated by adjacent conversational-AI forecasts: MRFR (2024 ~$12.75B, 22.3% CAGR), FMI (2025 ~$13.2B, 17.3% CAGR to 2035), and Grand View Research (2024 ~$11.6B, ~23.7% CAGR). These sources target the same customer-service/conversational-AI stack; MarketsandMarkets is selected as the segment-specific primary source, producing a 12.06B base and ~25.8% growth potential.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8%."},{"url":"https://www.marketresearchfuture.com/reports/conversational-ai-market-7913","text":"2024 Market Size $12.75 Billion; CAGR (2025 - 2035) 22.3%."},{"url":"https://www.futuremarketinsights.com/reports/conversational-ai-market","text":"Industry Size (2025): USD 13.2 Bn; Forecast CAGR (2025 to 2035) 17.3%."},{"url":"https://www.k2view.com/blog/conversational-ai-market/","text":"The global conversational AI market size was estimated at USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, CAGR 23.7%."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics-2026/","text":"The global AI customer service market is projected to reach $15.12 billion in 2026; valued $12.06 billion in 2024."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://voiso.com","text":"Voiso"},{"url":"https://voiso.com/products/omnichannel-contact-center/","text":"Omnichannel Contact Center"},{"url":"https://voiso.com/products/predictive-dialer/","text":"AI Predictive Dialer"},{"url":"https://voiso.com/products/call-flow-builder/","text":"Flow Builder"},{"url":"https://voiso.com/products/call-center-dashboard/","text":"Call Center Dashboard"},{"url":"https://voiso.com/products/speech-analytics-software/","text":"AI Speech Analytics"},{"url":"https://voiso.com/products/call-flow-builder/chatbot-software/","text":"Chatbot"},{"url":"https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160","text":"\"market size was valued at USD 7.08 billion in 2025\""},{"url":"https://scoop.market.us/contact-center-as-a-service-statistics/","text":"\"In 2025, the market revenue is anticipated at USD 7.9 billion\""},{"url":"https://www.thebusinessresearchcompany.com/report/contact-center-as-a-service-ccaas-global-market-report","text":"\"Expected to grow to $18.83 billion in 2030 at a compound annual growth rate (CAGR) of 19%\""},{"url":"https://www.precedenceresearch.com/contact-center-as-a-service-market","text":"\"market size is calculated at USD 7.27 billion in 2025 ... USD 45.19 billion by 2035, expanding at a CAGR of 20.05%\""},{"url":"https://www.marketdataforecast.com/market-reports/europe-contact-center-as-a-service-market","text":"\"Market Size, 2025 $2.48 Bn ... CAGR, 2026–2034 15.28%\""},{"url":"https://marketintelo.com/report/outbound-sales-automation-ai-market","text":"Global market valued at $4.2 billion in 2025; expected to reach $16.8 billion by 2034 at CAGR of 14.8%."},{"url":"https://www.linkedin.com/pulse/key-insights-intelligent-outbound-call-systems-market-zqcse","text":"Currently valued at approximately $3 billion, projected to achieve a CAGR of 14.8% from 2026 to 2033."},{"url":"https://www.credenceresearch.com/report/marketing-automation-platform-market","text":"Marketing Automation Platform Market Size 2024 USD 8,524 million; Marketing Automation Platform Market, CAGR 11.95%."},{"url":"https://www.fortunebusinessinsights.com/marketing-automation-software-market-108852","text":"The global marketing automation software market size was valued at USD 7.23 billion in 2025; CAGR: 12.00% from 2026–2034."},{"url":"https://www.futuremarketinsights.com/reports/conversation-intelligence-software-market","text":"Market Size (2026)USD 27.4 Billion; CAGR (2026–2036)8.2%."},{"url":"https://www.businessresearchinsights.com/market-reports/conversation-intelligence-platform-market-102311","text":"Conversation Intelligence Platform Market globally is expected to be valued at USD 2.07 Billion in 2026; CAGR 28.6% (2026 to 2035)."},{"url":"https://metastatinsight.com/report/conversation-intelligence-platform-market","text":"Global conversation intelligence platform market of approximately USD 3169.2 million in 2025, growing at approximately 15.8% CAGR."},{"url":"https://www.marketresearchfuture.com/reports/conversational-ai-market-7913","text":"2024 Market Size $12.75 Billion; CAGR (2025 - 2035) 22.3%."},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8%."},{"url":"https://www.futuremarketinsights.com/reports/conversational-ai-market","text":"Industry Size (2025): USD 13.2 Bn; Forecast CAGR (2025 to 2035) 17.3%."},{"url":"https://www.k2view.com/blog/conversational-ai-market/","text":"The global conversational AI market size was estimated at USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, CAGR 23.7%."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics-2026/","text":"The global AI customer service market is projected to reach $15.12 billion in 2026; valued $12.06 billion in 2024."}]}