# Smart Communications

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Enterprise Software.
- Delivery model: software
- Location: London, United Kingdom
- Website: https://smartcommunications.com
- AI agent profile: https://nowen.ai/agents/smartcommunications-com
- Front door on Boon: https://boon.ai/agents/smartcommunications-com (Apply to Smart Communications' partner program through Boon)
- Updated: 2026-10-23
- Directory: one of 102 AI agents in Enterprise Software (https://nowen.ai/industry/enterprise-software)
- Read by AI assistants from: Amazon

> Smart Communications helps regulated enterprises create, manage, and deliver compliant customer interactions across channels.

Smart Communications helps regulated enterprises manage customer interactions across the customer lifecycle. Its capabilities support the collection of customer data, creation of personalized communications, orchestration of digital delivery, and secure document storage, with an emphasis on compliance, governance, and connected customer experiences.

**Mission:** Help regulated enterprises simplify complex processes, operate more efficiently, and deliver smarter, more meaningful customer conversations at scale.

## Products & Services

### [Customer engagement platform](https://www.smartcommunications.com/customer-engagement-platform/)
*Platform*
Connect customer interactions across channels to help regulated enterprises deliver faster, more consistent, and compliant customer experiences.
Smart Communications’ customer engagement platform is designed for regulated enterprises. It unifies guided customer data collection, personalized and compliant communications, digital interaction orchestration, and secure document archiving to connect customer journeys. The platform includes compliance-ready AI, open APIs and pre-built connectors, governance controls, and enterprise-grade security.

- **Guided data collection** — Capture Accurate Customer Data
- **Personalized compliant communications** — Deliver Personalized Compliant Communications
- **Omnichannel interaction orchestration** — Coordinate Journeys Across Channels
- **Compliance and governance controls** — Maintain Compliant, Auditable Interactions
- **Secure digital archiving** — Retrieve Governed Records Securely
- **Compliance-ready AI automation** — Accelerate Auditable Content Work
- **Enterprise system connectivity** — Connect Existing Enterprise Systems
- **Enterprise-grade security** — Protect Sensitive Enterprise Data

### [SmartIQ](https://www.smartcommunications.com/products/smartiq/)
*Product*
Helps organizations collect accurate information, automate form processes, and deliver convenient digital experiences.
SmartIQ is a low-code enterprise forms management and automation solution for digitizing data collection and form-based processes. It transforms paper forms, PDFs, and manual data entry into guided digital experiences, with tools to prefill and validate information, automate workflows, and connect collected data with core systems. Business users can create and maintain forms, while centralized management, role-based authorization, and testing environments support governed changes across the enterprise.

- **Guided digital forms** — Guide Users Through Relevant Questions
- **Data prefill and validation** — Collect More Accurate Data
- **Low-code form design** — Let Business Teams Build Forms
- **Workflow automation** — Route Submissions Through Workflows
- **Enterprise system integrations** — Connect Forms To Core Systems
- **Mobile-responsive form completion** — Complete Forms Across Devices
- **Document capture and e-signatures** — Capture Documents And Signatures
- **Centralized forms management** — Manage Forms Across The Enterprise
- **Data security and access controls** — Protect Sensitive Form Data
- **Governed form updates and testing** — Test Changes Before Release
- **Scalable SaaS architecture** — Scale Form Automation Across Teams
- **Form analytics and status visibility** — Monitor Form Activity And Status
- **Branding and language support** — Adapt Forms To Brand And Language

### [SmartCOMM](https://www.smartcommunications.com/products/smartcomm/)
*Product*
Helps regulated enterprises deliver personalized, compliant communications at scale while streamlining workflows and reducing reliance on IT.
SmartCOMM is a cloud-based customer communications management solution for enterprises, particularly in regulated industries. It helps business users create, manage, personalize, and deliver interactive communications through customers’ preferred channels at scale. The platform supports batch and on-demand production, centralized templates and content, compliance workflows, and integrations with enterprise systems.

- **Personalized communication generation** — Create Personalized Communications At Scale
- **Omnichannel communication delivery** — Reach Customers Across Their Preferred Channels
- **Compliance governance** — Maintain Control Over Compliant Communications
- **Business-user template and content management** — Give Business Users Control Over Updates
- **Automated document generation** — Automate Document Production At Scale
- **Cloud-native scalability and resilience** — Scale Communication Operations Reliably
- **Interactive communications** — Turn One-Way Messages Into Conversations
- **Enterprise system integrations** — Connect Communications To Enterprise Systems
- **AI-assisted content intelligence** — Improve Communication Quality With AI Assistance
- **Flexible cloud deployment** — Choose A Deployment Model That Fits
- **Automated migration technology** — Simplify Legacy Communications Migration

### [SmartPATH™](https://www.smartcommunications.com/products/smartpath/)
*Product*
Helps enterprises reduce manual work, improve journey completion, and coordinate timely customer interactions across channels.
SmartPATH is a cloud-based omnichannel orchestration and delivery solution for enterprises, particularly those in regulated industries. It helps teams design, automate, and optimize customer journeys across email, SMS, RCS, WhatsApp, digital, and print channels. Low-code tools, configurable AI agents, automated follow-ups, channel failover, and prebuilt integrations coordinate communications and actions across existing systems. Real-time tracking and governed workflows provide visibility and control as customers move through their journeys.

- **Omnichannel journey orchestration** — Coordinate Journeys Across Every Channel
- **Channel routing and failover** — Route Messages And Recover Failed Delivery
- **Two-way messaging and data capture** — Capture Customer Responses Through Two-Way Messaging
- **Low-code workflow design** — Design And Adapt Workflows With Low-Code Tools
- **Automated follow-up and exception handling** — Automate Follow-Ups And Route Exceptions
- **Governed, compliant workflows** — Maintain Control Across Automated Journeys
- **Configurable AI agents** — Automate Interactions Within Governed Workflows
- **Behavior-responsive self-service** — Adapt Self-Service Steps To Customer Behavior
- **Prebuilt system integrations** — Connect Existing Systems With Prebuilt Integrations
- **Real-time journey analytics** — Track Journey Progress And Customer Responses
- **Enterprise-scale transaction processing** — Scale Journeys And Transaction Volumes

### [SmartHUB](https://www.smartcommunications.com/products/smarthub/)
*Product*
Modernize archiving, reduce reliance on legacy systems, and provide fast, governed access to records at enterprise scale.
SmartHUB is a cloud-based, multi-tenant digital archiving solution for securely storing, governing, and retrieving large volumes of customer communications, documents, and data. It provides immutable, audit-ready records, configurable retention policies, access controls, metadata management, and fast search and retrieval. SmartHUB integrates with SmartCOMM, SmartIQ, ERP and CRM systems, and other enterprise applications through flexible APIs. Its scalable architecture supports high-volume archiving, while automated lifecycle tools and cloud infrastructure help organizations modernize legacy archives with less IT effort.

- **Immutable records and audit trails** — Protect Records With Immutable, Traceable Storage
- **High-speed search and retrieval** — Find And Retrieve Records Quickly
- **Scalable cloud archiving** — Scale Archiving Across Enterprise Volumes
- **Automated retention management** — Apply Retention Policies Automatically
- **Governed access controls** — Control Access And Track Record Use
- **Compliance support** — Support Compliance With Governed Records
- **Enterprise system integrations** — Connect Archives To Enterprise Systems
- **Legacy archive modernization** — Consolidate Records From Legacy Archives
- **Metadata management** — Organize Records With Contextual Metadata
- **Self-service document access** — Enable Secure Self-Service Record Access
- **Reduced IT and infrastructure overhead** — Reduce Archive Maintenance And IT Effort
- **Multilingual user interface** — Support Teams With A Multilingual Interface

### [SmartDX](https://www.smartcommunications.com/products/smartdx/)
*Product*
Simplifies trade documentation, reduces manual work, and improves visibility across complex documentation processes.
SmartDX simplifies trade and relationship documentation for investment banking and capital markets teams across asset classes and product types. It helps teams create documents from approved templates, collaborate on negotiations, and capture agreed terms as machine-readable data for downstream systems. From relationship agreements to trade confirmations, SmartDX supports a more consistent documentation process and clearer visibility.

- **Trade and relationship documentation** — Simplify Trade And Relationship Documentation
- **Approved-template document creation** — Create Documents From Approved Templates
- **Negotiation collaboration** — Collaborate On Document Negotiations
- **Agreed-term data capture** — Capture Agreed Terms As Machine-Readable Data
- **Documentation process visibility** — Improve Visibility Across Documentation Processes

### [Migration Studio](https://www.smartcommunications.com/migration-studio/)
*Product*
Simplifies legacy CCM migration through automated communication analysis and conversion, helping reduce migration time, cost, and complexity.
Migration Studio is a suite of tools that helps organizations migrate customer communications from legacy systems to Smart Communications. It analyzes Microsoft Word and PDF communications, detects and extracts text, images, fonts, styling elements, and tables, and can identify embedded business rules. It also automates the creation of Smart Communications template resources, helping simplify migration and reduce the time and costs typically associated with the process.

- **Communication content extraction** — Extract Communication Content
- **Automatic template resource creation** — Create Template Resources Automatically
- **Communication preparation** — Prepare Communications For Migration
- **Migration effort reduction** — Reduce Migration Time And Costs
- **Business rule identification** — Identify Embedded Business Rules
- **Migration planning support** — Plan And Prioritize Migrations

### [Professional Services](https://www.smartcommunications.com/resources/professional-services/)
*Service*
Get started faster, connect enterprise systems, and improve customer conversations with implementation, migration, integration, and training support.
Smart Communications Professional Services help customers transition from legacy systems, implement solutions, and improve customer conversations using best practices. Delivery options range from turnkey solutions to collaborative work alongside in-house teams, including SmartSTART implementation with pre-built templates. Offerings include legacy migration, best-practice and center of excellence training, mentoring, eSignature and web service integration, health checks, and instructor-led training.

- **Legacy migration services** — Plan And Execute Legacy Migrations
- **SmartSTART implementation** — Launch Faster With Pre-Built Templates
- **Flexible service delivery** — Choose Turnkey Or Collaborative Delivery
- **Best-practice and center of excellence training** — Build Scalable Best-Practice Resources
- **Web service integration** — Connect Disparate Enterprise Systems
- **Implementation mentoring** — Get Expert Implementation Guidance
- **Customer health checks** — Optimize Your Existing Investment
- **Instructor-led training** — Onboard Users With Expert Training
- **eSignature integration** — Integrate Electronic Signatures

## Market Segments

- **Customer communications management** (market size $2.1B, CAGR 11.18%): Capabilities to design, personalize, deliver, and govern customer communications across print and digital channels to ensure consistency, compliance, and efficient workflows.
  - Products: Customer engagement platform, SmartCOMM, Migration Studio, Professional Services
- **Forms and workflow automation** (market size $26.0B, CAGR 9.41%): Form creation, automated routing and workflow orchestration to digitize processes, reduce manual tasks and capture structured data.
  - Products: Customer engagement platform, SmartIQ
- **Customer journey orchestration** (market size $12.5B, CAGR 24%): Capabilities to connect siloed data and orchestrate end-to-end customer and employee journeys across channels to optimize outcomes and reduce friction.
  - Products: Customer engagement platform, SmartPATH™
- **Enterprise information archiving** (market size $9.8B, CAGR 12.5%): Helps enterprises securely retain, govern, search, and retrieve customer communications and documents using immutable records, retention policies, access controls, and audit trails.
  - Products: Customer engagement platform, SmartHUB
- **Contract management** (market size $100M, CAGR 12.9%): Supports investment banking and capital markets teams in creating and negotiating trade and relationship agreements from approved templates, tracking documentation progress, and capturing agreed terms for downstream systems.
  - Products: SmartDX

## Sources

- [Smart Communications](https://smartcommunications.com)
- [Customer engagement platform](https://www.smartcommunications.com/customer-engagement-platform/)
- [SmartIQ](https://www.smartcommunications.com/products/smartiq/)
- [SmartCOMM](https://www.smartcommunications.com/products/smartcomm/)
- [SmartPATH™](https://www.smartcommunications.com/products/smartpath/)
- [SmartHUB](https://www.smartcommunications.com/products/smarthub/)
- [SmartDX](https://www.smartcommunications.com/products/smartdx/)
- [Migration Studio](https://www.smartcommunications.com/migration-studio/)
- [Professional Services](https://www.smartcommunications.com/resources/professional-services/)
- [Global market for Customer Communications Management was valued at US$ 2.06 Billion in 2025](https://www.theinsightpartners.com/reports/customer-communication-management-market)
- [Market size stands at USD 1.96 billion in 2025 and is projected to reach USD 3.33 billion by 2030, expanding at a 11.18% CAGR](https://www.mordorintelligence.com/industry-reports/customer-communication-management-market)
- [market size was valued at USD 2.31 billion in 2025 ... exhibiting a CAGR of 12.10%](https://www.fortunebusinessinsights.com/customer-communication-management-market-106075)
- [estimated to be valued at USD 1.9 billion in 2025 ... registering a compound annual growth rate (CAGR) of 10.2%](https://www.futuremarketinsights.com/reports/customer-communications-management-market)
- [Market Size (2026) USD 26.01 Billion; Growth Rate (2026 - 2031) 9.41 %](https://www.mordorintelligence.com/industry-reports/workflow-automation-market)
- [The Form Automation Software market is projected to experience an annual growth rate of 6.4% from 2025 to 2032.](https://www.linkedin.com/pulse/form-automation-software-market-overview-analyzing-trends-gjfvc)
- [The Global Customer Journey Orchestration Market is projected to reach USD 12.5 billion in 2025 and grow at a compound annual growth rate of 24.0%](https://dimensionmarketresearch.com/report/customer-journey-orchestration-market/)
- [valued at USD 9.25 billion in 2025E and is expected to reach USD 24.62 billion by 2033, growing at a CAGR of 13.01%](https://www.snsinsider.com/reports/enterprise-information-archiving-market-3780)
- [grew from USD 10.5 Billion in 2025 to USD 12.0 Billion in 2026... reach USD 27.5 Billion by 2034, exhibiting a growth rate (CAGR) of 10.94%](https://www.imarcgroup.com/enterprise-information-archiving-market)
- [projected to grow from USD 10.0 billion in 2025 to USD 39.6 billion by 2035, at a CAGR of 14.7%](https://www.futuremarketinsights.com/reports/enterprise-information-archiving-eia-market)
- [The global contract lifecycle management software market size was valued at USD 1.8 billion in 2025 and is projected to grow ... at a CAGR of 12.9%.](https://www.grandviewresearch.com/industry-analysis/contract-lifecycle-management-software-market-report)
- [Market Size (2026) USD 3.77 Billion Market Size (2031) USD 5.64 Billion Growth Rate (2026 - 2031) 8.39 %](https://www.mordorintelligence.com/industry-reports/contract-management-software-market)